Q4 2025 Chime Financial Inc Earnings Call
Remarks. We will open the lines for your questions.
As a reminder, this conference call is being recorded and a replay of this call will be available on our investor relations website for a reasonable period of time after the call.
I'd like to turn the call over to David Pierce vice president of investor relations and capital markets. Thank you. You may begin.
Good afternoon, everyone and thank you for joining us. For chime Sports quarter 2025 earnings conference call. Joining me today are Chris Britt, our co-founder and CEO and Matt Nukem. Our CSO Mark, trotton our president will participate in the Q&A.
As a reminder, we will disclose non-gaap Financial measures on this call.
Definitions and reconciliations between our gaap and non-gaap results can be found in our earnings release. And our earnings presentation posted on our IR website, at investors.com.
We will also make forward-looking statements on this call, including statements about our business, future outlook and goals. Such statements are subject to known and unknown risks and uncertainties that could cause our actual results to differ materially from those described.
Many of those risks and uncertainties are described in our SEC filings including our form. 10q filed on November 10th, 2025 forward-looking statements represent our beliefs and assumptions only as if the date such statements are made
We disclaim any obligations to update, any forward-looking statements, except as required. By law with that. I'll hand it over to Chris.
Thanks, David, and thank you all for joining us. I'm proud to report another strong quarter in Q4. We again, delivered results that exceeded our guidance closing out a momentous year. But before I get into the details, I want to reflect on 2025 and preview plans for a year of acceleration in 2026.
Despite headlines of a pressured consumer. We continue to see, stability, consistent with what we reported last quarter.
Member spending remained healthy in Q4 with steady growth of both discretionary and non-discretionary categories among our tenure cohorts and across all income levels.
We're seeing higher, average, deposit, balances, and consistent. Use of our liquidity products with lower losses, including all-time low loss. Rates on my pay and importantly, no, signs of increasing job loss within our member base.
Our business is rooted in primary account relationships and every day largely non-discretionary spend. So we're built for resilience in times of uncertainty. Our value proposition becomes even more compelling fee-free access to liquidity. Payroll on demand high yield Savings Credit, building tools that help members build Financial stability.
In 2025 we delivered 31% Revenue growth with strong operating leverage including a 12-point year-over-year Improvement in adjusted IBA margin to 10% in fourth quarter.
In Q4 we also added approximately 500,000 net, new active members, bringing our total to 9.5 million.
Chris: Q4, with steady growth across both discretionary and non-discretionary categories among our tenured cohorts and across all income levels. We're seeing higher average deposit balances and consistent use of our liquidity products with lower losses, including all-time low loss rates on MyPay, importantly, no signs of increasing job loss within our member base. Our business is rooted in primary account relationships, every day, largely non-discretionary spend, so we're built for resilience. In times of uncertainty, our value proposition becomes even more compelling: fee-free, access to liquidity, payroll on demand, high yield savings, credit building, tools that help members build financial stability. In 2025, we delivered 31% revenue growth with strong operating leverage, including a 12-point year-over-year improvement in adjusted EBITDA margin to 10% in Q4.
Chris Britt: Q4, with steady growth across both discretionary and non-discretionary categories among our tenured cohorts and across all income levels. We're seeing higher average deposit balances and consistent use of our liquidity products with lower losses, including all-time low loss rates on MyPay, importantly, no signs of increasing job loss within our member base. Our business is rooted in primary account relationships, every day, largely non-discretionary spend, so we're built for resilience. In times of uncertainty, our value proposition becomes even more compelling: fee-free, access to liquidity, payroll on demand, high yield savings, credit building, tools that help members build financial stability. In 2025, we delivered 31% revenue growth with strong operating leverage, including a 12-point year-over-year improvement in adjusted EBITDA margin to 10% in Q4.
Speaker #1: Q4, with steady growth across both discretionary and non-discretionary categories among our tenured cohorts and across all income levels. We're seeing higher average deposit balances and consistent use of our liquidity products with lower losses, including all-time low loss rates on MyPay and, importantly, no signs of increasing job loss within our member base.
In 2025, our biggest unlock was chime core. Our homegrown transaction processor and Ledger. We're now 100% on our own Tech stack, after completing a multi-year, migration in Q4.
Chime core strengthens, our cost Advantage with a cost to serve of roughly 1/3 of large Banks and 1/5 of regional Banks.
Speaker #1: Our business is rooted in primary account relationships, and everyday largely non-discretionary spend, so we're built for resilience. In times of uncertainty, our value proposition becomes even more compelling.
Chime core. Also reduces transaction processing costs by an estimated 60% supporting our long-term. Gross margin, Target of 90%.
But the bigger impact for us is velocity owning our own Tech stack, enables us to innovate faster and deliver the lowest cost products to our members.
Speaker #1: Fee-free, access to liquidity, payroll on demand, high-yield savings, credit building, tools that help members build financial stability. In 2025, we delivered 31% revenue growth with strong operating leverage, including a 12-point year-over-year improvement in adjusted EBITDA margin to 10% in fourth quarter.
That unique Advantage. Powered our 2025 product launches, extending our lead over traditional Banks and fintechs as the most rewarding place for mainstream America to bank.
For example.
Chime card, our new secured cashback credit card and first product built entirely on China core.
Speaker #1: In Q4, we also added approximately $500,000 net new active members bringing our total to $9.5 million. In 2025, our biggest unlock was Chime Core, our homegrown transaction processor and ledger.
Chris: In Q4, we also added approximately 500,000 net new active members, bringing our total to 9.5 million. In 2025, our biggest unlock was ChimeCore, our homegrown transaction processor and ledger. We're now 100% on our own tech stack after completing a multi-year migration in Q4. ChimeCore strengthens our cost advantage with a cost to serve of roughly one-third of large banks and one-fifth of regional banks. ChimeCore also reduces transaction processing costs by an estimated 60%, supporting our long-term gross margin target of 90%. The bigger impact for us is velocity. Owning our own tech stack enables us to innovate faster and deliver the lowest cost products to our members. That unique advantage powered our 2025 product launches, extending our lead over traditional banks and fintechs as the most rewarding place for mainstream America to bank.
Chris Britt: In Q4, we also added approximately 500,000 net new active members, bringing our total to 9.5 million. In 2025, our biggest unlock was ChimeCore, our homegrown transaction processor and ledger. We're now 100% on our own tech stack after completing a multi-year migration in Q4. ChimeCore strengthens our cost advantage with a cost to serve of roughly one-third of large banks and one-fifth of regional banks. ChimeCore also reduces transaction processing costs by an estimated 60%, supporting our long-term gross margin target of 90%. The bigger impact for us is velocity. Owning our own tech stack enables us to innovate faster and deliver the lowest cost products to our members. That unique advantage powered our 2025 product launches, extending our lead over traditional banks and fintechs as the most rewarding place for mainstream America to bank.
Direct depositors are earned 1.5 on everyday. Spend a 3% savings rate, which is 7 times. The national average.
Be free, overdrafts Early Access to pay.
Speaker #1: We're now 100% on our own tech stack after completing a multi-year migration in Q4. Chime Core strengthens our cost advantage with a cost-to-serve of roughly one-third of large banks and one-fifth of regional banks.
Free credit building that increases average, scores up to 70 points and access to a free ATM network. That's larger than the 3. Biggest banks combined all at no cost. No other company offers this breadth of services for everyday consumers and we deliver it with an over 70% transaction margin
Speaker #1: Chime Core also reduces transaction processing costs by an estimated 60%, supporting our long-term gross margin target of 90%. But the bigger impact for us is velocity.
Chime card is already resonating at the top of the funnel and driving strong engagement.
Speaker #1: Owning our own tech stack enables us to innovate faster and deliver the lowest-cost products to our members. That unique advantage powered our 2025 product launches, extending our lead over traditional banks and fintechs as the most rewarding place for mainstream America to bank.
And those members are using it for over 70% of their time. Spent this has resulted in credit spend as a percent of overall purchase volume increasing to 21% in December up from 16% in September.
As a reminder, spend on chime card. Earns us nearly 2x the take rate of our debit card serving as a multi-year, Tailwind to revenue growth.
Speaker #1: For example, Chime Card, our new secured cashback credit card and first product built entirely on Chime Core. Direct depositors earn 1.5% cashback on everyday spend, a 3% savings rate, which is seven times the national average, fee-free overdrafts, early access to pay, free credit building that increases average scores up to 70 points, and access to a free ATM network that's larger than the three biggest banks combined, all at no cost.
Chris: For example, Chime Card, our new secured cash back credit card and first product built entirely on ChimeCore. Direct depositors earn 1.5% cash back on everyday spend, a 3% savings rate, which is 7 times the national average, fee-free overdrafts, early access to pay, free credit building that increases average scores up to 70 points, and access to a free ATM network that's larger than the three biggest banks combined, all at no cost. No other company offers this breadth of services for everyday consumers, and we deliver it with an over 70% transaction margin. Chime Card is already resonating at the top of the funnel and driving strong engagement. Over half of members in our new cohorts are adopting it, and those members are using it for over 70% of their Chime spend.
Chris Britt: For example, Chime Card, our new secured cash back credit card and first product built entirely on ChimeCore. Direct depositors earn 1.5% cash back on everyday spend, a 3% savings rate, which is 7 times the national average, fee-free overdrafts, early access to pay, free credit building that increases average scores up to 70 points, and access to a free ATM network that's larger than the three biggest banks combined, all at no cost. No other company offers this breadth of services for everyday consumers, and we deliver it with an over 70% transaction margin. Chime Card is already resonating at the top of the funnel and driving strong engagement. Over half of members in our new cohorts are adopting it, and those members are using it for over 70% of their Chime spend.
My pay our on demand, payroll product had a standout year.
We scaled my pay to over 400 million in Revenue, run rate in Q4 while generating transaction margin of nearly 60% only 1 year after launch.
We began 2025 with my pay loss. Rates of 1.7% and in Q4, we reached our steady state loss rate target of 1% significantly faster than planned.
Speaker #1: No other company offers this breadth of services for everyday consumers. And we deliver it within over 70% transaction margin. Chime Card is already resonating at the top of the funnel and driving strong engagement.
With losses stabilized and a new variable pricing model in place. We can now scale both access and profitability.
Speaker #1: Over half of members in our new cohorts are adopting it, and those members are using it for over 70% of their Chime spend. This has resulted in credit spend as a percent of overall purchase volume increasing to 21% in December, up from 16% in September.
We're focused on making my pay available to more members with higher limits, and on driving growth in transaction, profit dollars. While maintaining my pay as the low cost product in the market.
Chris: This has resulted in credit spend as a percent of overall purchase volume increasing to 21% in December, up from 16% in September. As a reminder, spend on Chime Card earns us nearly 2x the take rate of our debit card, serving as a multiyear tailwind to revenue growth. MyPay, our on-demand payroll product, had a standout year. We scaled MyPay to over $400 million in revenue run rate in Q4, while generating transaction margin of nearly 60% only 1 year after launch. We began 2025 with MyPay loss rates of 1.7%, and in Q4, we reached our steady state loss rate target of 1%, significantly faster than planned. With losses stabilized and a new variable pricing model in place, we can now scale both access and profitability.
Chris Britt: This has resulted in credit spend as a percent of overall purchase volume increasing to 21% in December, up from 16% in September. As a reminder, spend on Chime Card earns us nearly 2x the take rate of our debit card, serving as a multiyear tailwind to revenue growth. MyPay, our on-demand payroll product, had a standout year. We scaled MyPay to over $400 million in revenue run rate in Q4, while generating transaction margin of nearly 60% only 1 year after launch. We began 2025 with MyPay loss rates of 1.7%, and in Q4, we reached our steady state loss rate target of 1%, significantly faster than planned. With losses stabilized and a new variable pricing model in place, we can now scale both access and profitability.
Speaker #1: As a reminder, spend on Chime Card earns us nearly 2x the take rate of our debit card, serving as a multi-year tailwind to revenue growth.
We also launched time workplace. Our employer Financial Wellness offering bringing chime into the Enterprise Channel with my pay at work. We saw early Traction in 2025 on boarding. Our first, customers and channel partners. And we enter 2026 with strong momentum, and a growing pipeline.
Speaker #1: MyPay, our on-demand payroll product, had a standout year. We scaled MyPay to over 400 million in revenue run rate in Q4 while generating transaction margin of nearly 60%, only one year after launch.
More broadly, our progress across the liquidity products. Showcases, our structural repayment advantage that comes from Deep primary account relationships and enables low cost, low, credit risk, liquidity offerings.
Across spot me, my pay and instant loans we exited the year at over 40 billion dollars in annualized, origination volume.
Speaker #1: We began 2025 with MyPay loss rates of 1.7%, and in Q4, we reached our steady state loss rate target of 1%, significantly faster than planned.
In 2025, we also cemented our position, as the primary bank account of choice for mainstream America.
Speaker #1: With losses stabilized, and a new variable pricing model in place, we can now scale both access and profitability. We're focused on making MyPay available to more members with higher limits and on driving growth in transaction profit dollars while maintaining MyPay as the low-cost product in the market.
In terms of brand consideration, China is now number 1 for online banking. Among Americans earning up to a hundred thousand dollars a year based on third-party survey data.
Chris: We're focused on making MyPay available to more members with higher limits and on driving growth in transaction profit $ while maintaining MyPay as the low-cost product in the market. We also launched Chime Workplace, our employer financial wellness offering, bringing Chime into the enterprise channel with MyPay at work. We saw early traction in 2025, onboarding our first customers and channel partners. We entered 2026 with strong momentum and a growing pipeline. More broadly, our progress across liquidity products showcases our structural repayment advantage that comes from deep primary account relationships and enables low-cost, low-credit-risk liquidity offerings. Across SpotMe, MyPay, and Instant Loans, we exited the year at over $40 billion in annualized origination volume. In 2025, we also cemented our position as the primary bank account of choice for mainstream America.
Chris Britt: We're focused on making MyPay available to more members with higher limits and on driving growth in transaction profit $ while maintaining MyPay as the low-cost product in the market. We also launched Chime Workplace, our employer financial wellness offering, bringing Chime into the enterprise channel with MyPay at work. We saw early traction in 2025, onboarding our first customers and channel partners. We entered 2026 with strong momentum and a growing pipeline. More broadly, our progress across liquidity products showcases our structural repayment advantage that comes from deep primary account relationships and enables low-cost, low-credit-risk liquidity offerings. Across SpotMe, MyPay, and Instant Loans, we exited the year at over $40 billion in annualized origination volume. In 2025, we also cemented our position as the primary bank account of choice for mainstream America.
In 2026 nerd wallet, named chime, the best checking account and best online banking experience. And last year Times National Consumer survey recognized us as the number 1 brand in banking
Our marketing isn't just driving awareness but also primary account intent.
Speaker #1: We also launched Chime Workplace, our employer financial wellness offering, bringing Chime into the enterprise channel with MyPay at work. We saw early traction in 2025, onboarding our first customers and channel partners.
Recently, JD Power named chime, the leader in US, checking account, openings ahead of all other financial institutions.
Speaker #1: And we enter 2026 with strong momentum and a growing pipeline. More broadly, our progress across liquidity products showcases our structural repayment advantage that comes from deep primary account relationships and enables low-cost, low-credit risk liquidity offerings.
They estimate that. 13% of all new checking accounts opened in the US were at chime nearly 50% more than the number 2. Brand on the list, Chase and above a long tale of other US, banking, and fintech brands.
Our momentum in 2025 combined with the launch of chime core sets, the foundation for accelerating product, velocity in 2026.
Speaker #1: Across SpotMe, MyPay, and Instant Loans, we exited the year at over $40 billion in annualized origination volume. In 2025, we also cemented our position as the primary bank account of choice for mainstream America.
This year we're focused on 3 prior to advance our growth agenda.
First, we're going to extend our lead as the best financial partner for everyday consumers.
Speaker #1: In terms of brand consideration, Chime is now number one for online banking, among Americans earning up to $100,000 a year based on third-party survey data.
Chris: In terms of brand consideration, Chime is now number one for online banking among Americans earning up to $100,000 a year based on third-party survey data. In 2026, NerdWallet named Chime the best checking account and best online banking experience, and last year, Chime's National Consumer Survey recognized us as the number one brand in banking. Our marketing isn't just driving awareness, but also primary account intent. Recently, J.D. Power named Chime the leader in US checking account openings, ahead of all other financial institutions. They estimate that 13% of all new checking accounts opened in the US were at Chime, nearly 50% more than the number two brand on the list, Chase, and above a long tail of other US banking and fintech brands.
Chris Britt: In terms of brand consideration, Chime is now number one for online banking among Americans earning up to $100,000 a year based on third-party survey data. In 2026, NerdWallet named Chime the best checking account and best online banking experience, and last year, Chime's National Consumer Survey recognized us as the number one brand in banking. Our marketing isn't just driving awareness, but also primary account intent. Recently, J.D. Power named Chime the leader in US checking account openings, ahead of all other financial institutions. They estimate that 13% of all new checking accounts opened in the US were at Chime, nearly 50% more than the number two brand on the list, Chase, and above a long tail of other US banking and fintech brands.
Speaker #1: In 2026, NerdWallet named Chime the best checking account and best online banking experience. And last year, Chime's National Consumer Survey recognized us as the number one brand in banking.
In the coming weeks, we'll launch a new premium membership, tier with an even more rewarding value proposition for our most engaged and higher earning members, including those making more than 100,000 dollars a year, it will deliver higher savings rates, exclusive perks and even better rewards all fee free while maintaining our advantaged unit economics.
Speaker #1: Our marketing isn't just driving awareness, but also primary account intent. Recently, JD Power named Chime the leader in US checking account openings ahead of all other financial institutions.
Speaker #1: They estimate that 13% of all new checking accounts opened in the U.S. were at Chime, nearly 50% more than the number two brand on the list, Chase.
We're also expanding our product Suite to meet the needs of our fastest, growing segment members, earning 75,000 a year and more by introducing new value. Propositions to address more complex, needs deepen engagement and drive, long-term growth and profitability. For example, we'll launch joint accounts.
As well as teen accounts and custodial accounts. So members can more easily manage shared family, finances.
Speaker #1: And above a long tail of other U.S. banking and fintech brands. Our momentum in 2025, combined with the launch of Chime Core, sets the foundation for accelerating product velocity in 2026.
This summer, we'll be expanding into investing.
Chris: Our momentum in 2025, combined with the launch of ChimeCore, sets the foundation for accelerating product velocity in 2026. This year, we're focused on 3 priorities to advance our growth agenda. First, we're going to extend our lead as the best financial partner for everyday consumers. In the coming weeks, we'll launch a new premium membership tier with an even more rewarding value proposition for our most engaged and higher earning members, including those making more than $100,000 a year.... It will deliver higher savings rates, exclusive perks, and even better rewards, all fee-free, while maintaining our advantaged unit economics. We're also expanding our product suite to meet the needs of our fastest-growing segment, members earning $75,000 a year and more, by introducing new value propositions to address more complex needs, deepen engagement, and drive long-term growth and profitability.
Chris Britt: Our momentum in 2025, combined with the launch of ChimeCore, sets the foundation for accelerating product velocity in 2026. This year, we're focused on 3 priorities to advance our growth agenda. First, we're going to extend our lead as the best financial partner for everyday consumers. In the coming weeks, we'll launch a new premium membership tier with an even more rewarding value proposition for our most engaged and higher earning members, including those making more than $100,000 a year.... It will deliver higher savings rates, exclusive perks, and even better rewards, all fee-free, while maintaining our advantaged unit economics. We're also expanding our product suite to meet the needs of our fastest-growing segment, members earning $75,000 a year and more, by introducing new value propositions to address more complex needs, deepen engagement, and drive long-term growth and profitability.
Automated and self-directed and we will support Trump accounts.
Speaker #1: This year, we're focused on three priorities to advance our growth agenda. First, we're going to extend our lead as the best financial partner for everyday consumers.
These offerings provide members with new and accessible ways to build wealth.
Speaker #1: In the coming weeks, we'll launch a new premium membership tier with an even more rewarding value proposition for our most engaged and higher-earning members, including those making more than $100,000 a year.
With taxes and underway. We're increasing awareness of trump accounts among millions of eligible, everyday, Americans, broadening access and participation at scale.
That translated into strong early traction with tens of thousands of members initiating enrollment through tax filing with chime in the first week alone.
Speaker #1: It will deliver higher savings rates, exclusive perks, and even better rewards, all fee-free, while maintaining our advantaged unit economics. We're also expanding our product suite to meet the needs of our fastest-growing segment, members earning $75,000 a year and more.
Our second priority is accelerating momentum in our Enterprise Channel.
Speaker #1: By introducing new value propositions, to address more complex needs, deepen engagement, and drive long-term growth and profitability. For example, we'll launch joint accounts as well as teen accounts and custodial accounts so members can more easily manage shared family finances.
Chime is transforming the direct to employer earned wage access industry by delivering a full Suite of financial tools and pay on demand for free for employers and employees. We've seen a strong response from the market including a growing roster of employer partners and channel Partnerships like workday and ukg.
Chris: For example, we'll launch joint accounts as well as teen accounts and custodial accounts, so members can more easily manage shared family finances. This summer, we'll be expanding into investing, automated and self-directed, and we will support Trump Accounts. These offerings provide members with new and accessible ways to build wealth. With tax season underway, we're increasing awareness of Trump Accounts among millions of eligible everyday Americans, broadening access and participation at scale. That translated into strong early traction, with tens of thousands of members initiating enrollment through tax filing with Chime in the first week alone. Our second priority is accelerating momentum in our enterprise channel. Chime is transforming the direct-to-employer earned wage access industry by delivering a full suite of financial tools and pay on demand for free, for employers and employees.
Chris Britt: For example, we'll launch joint accounts as well as teen accounts and custodial accounts, so members can more easily manage shared family finances. This summer, we'll be expanding into investing, automated and self-directed, and we will support Trump Accounts. These offerings provide members with new and accessible ways to build wealth. With tax season underway, we're increasing awareness of Trump Accounts among millions of eligible everyday Americans, broadening access and participation at scale. That translated into strong early traction, with tens of thousands of members initiating enrollment through tax filing with Chime in the first week alone. Our second priority is accelerating momentum in our enterprise channel. Chime is transforming the direct-to-employer earned wage access industry by delivering a full suite of financial tools and pay on demand for free, for employers and employees.
And retaining better than new cohorts in our direct to Consumer Channel.
Speaker #1: This summer, we'll be expanding into investing. Automated and self-directed, and we will support Trump accounts. These offerings provide members with new and accessible ways to build wealth.
Speaker #1: With tax season underway, we're increasing awareness of Trump accounts, among millions of eligible everyday Americans. Broadening access and participation at scale. That translated into strong early traction, with tens of thousands of members initiating enrollment through tax filing with Chime in the first week alone.
In 2026. Our focus is scale expanding to more employers and building Enterprise into an evergreen customer acquisition Channel. We're off to a strong start and we recently announced several new employer partners and expect additional announcements in the very near future.
and finally, we'll continue to deeply, embed AI across chime and into the member experience, A lot's, been written about the financial literacy Gap in our country, and it's real
more than half of us adults, lack, basic Financial knowledge.
Speaker #1: Our second priority is accelerating momentum in our enterprise channel. Chime is transforming the direct-to-employer earned wage access industry by delivering a full suite of financial tools and pay-on-demand for free.
And even when people are educated, they often lack the tools, the support and consistency needed to take action and turn good intentions into lasting Financial progress.
And that's why we're excited to expand our consumer AI offering
Speaker #1: For employers and employees. We've seen a strong response from the market, including a growing roster of employer partners, and channel partnerships like Workday and UKG.
Chris: We've seen a strong response from the market, including a growing roster of employer partners and channel partnerships like Workday and UKG. Our offering is resonating with employees. Among early cohorts, adoption is high, and these members are transacting more and retaining better than new cohorts in our direct-to-consumer channel. In 2026, our focus is scale, expanding to more employers and building enterprise into an evergreen customer acquisition channel. We're off to a strong start, and we recently announced several new employer partners and expect additional announcements in the very near future. Finally, we'll continue to deeply embed AI across Chime and into the member experience. A lot's been written about the financial literacy gap in our country, and it's real. More than half of US adults lack basic financial knowledge.
Chris Britt: We've seen a strong response from the market, including a growing roster of employer partners and channel partnerships like Workday and UKG. Our offering is resonating with employees. Among early cohorts, adoption is high, and these members are transacting more and retaining better than new cohorts in our direct-to-consumer channel. In 2026, our focus is scale, expanding to more employers and building enterprise into an evergreen customer acquisition channel. We're off to a strong start, and we recently announced several new employer partners and expect additional announcements in the very near future. Finally, we'll continue to deeply embed AI across Chime and into the member experience. A lot's been written about the financial literacy gap in our country, and it's real. More than half of US adults lack basic financial knowledge.
chime's relationship with our members is fundamentally different than most fintechs.
Speaker #1: Our offering is resonating with employees. Among early cohorts adoption is high, and these members are transacting more and retaining better than new cohorts in our direct-to-consumer channel.
The majority of our members rely on chime as their primary account and our average member engages with us 5 times per day.
We sit at the center of our members Financial lives.
Speaker #1: In 2026, our focus is scale—expanding to more employers and building enterprise into an evergreen customer acquisition channel. We're off to a strong start, and we recently announced several new employer partners and expect additional announcements in the very near future.
and that depth of Engagement allows us to not just provide insights but to take intelligent real-time actions with and on behalf of our members,
In Q2, we'll launch the next generation of our consumer AI offering Jade.
Speaker #1: And finally, we'll continue to deeply embed AI across Chime and into the member experience. A lot's been written about the financial literacy gap in our country, and it's real.
With a vision of delivering, an always on financial. Co-pilot embedded, in-app, providing personalized guidance. That helps members take action automatically and make smarter financial decisions.
We're currently testing, Jade with employees, which gives us valuable feedback ahead of launch.
Speaker #1: More than half of US adults lack basic financial knowledge. And even when people are educated, they often lack the tools, the support, and consistency needed to take action and turn good intentions into lasting financial progress.
With Jade, we'll move from reactive tools to more proactive financial management.
Chris: Even when people are educated, they often lack the tools, the support, and consistency needed to take action and turn good intentions into lasting financial progress. That's why we're excited to expand our consumer AI offering. Chime's relationship with our members is fundamentally different than most fintechs. The majority of our members rely on Chime as their primary account, and our average member engages with us five times per day. We sit at the center of our members' financial lives, and that depth of engagement allows us to not just provide insights, but to take intelligent, real-time action with and on behalf of our members. In Q2, we'll launch the next generation of our consumer AI offering, Jade, with a vision of delivering an always-on financial co-pilot embedded in-app, providing personalized guidance that helps members take action automatically and make smarter financial decisions.
Chris Britt: Even when people are educated, they often lack the tools, the support, and consistency needed to take action and turn good intentions into lasting financial progress. That's why we're excited to expand our consumer AI offering. Chime's relationship with our members is fundamentally different than most fintechs. The majority of our members rely on Chime as their primary account, and our average member engages with us five times per day. We sit at the center of our members' financial lives, and that depth of engagement allows us to not just provide insights, but to take intelligent, real-time action with and on behalf of our members. In Q2, we'll launch the next generation of our consumer AI offering, Jade, with a vision of delivering an always-on financial co-pilot embedded in-app, providing personalized guidance that helps members take action automatically and make smarter financial decisions.
Helping members spend smarter save more pay bills on time borrow responsibly and build long-term wealth transforming the way mainstream consumers. Manage their finances.
Speaker #1: And that's why we're excited to expand our consumer AI offering. Chime's relationship with our members is fundamentally different than most fintechs. The majority of our members rely on Chime as their primary account, and our average member engages with us five times per day.
Beyond Jade AI is already transforming how we operate over the past 3 years. We've reduced our cost to serve by nearly 30% and increased, our RPM by 23% all while improving customer satisfaction levels.
Speaker #1: We sit at the center of our members' financial lives. And that depth of engagement allows us to not just provide insights, but to take intelligent, real-time action.
AI has driven, step change efficiency across customer, support, reduced fraud rates by 30% since 2023 and meaningfully increased internal productivity.
Speaker #1: With and on behalf of our members, in Q2 we'll launch the next generation of our consumer AI offering, Jade. With a vision of delivering an always-on financial co-pilot embedded in-app, providing personalized guidance that helps members take action automatically and make smarter financial decisions.
We've boosted developer throughput cut code review times and more than doubled marketing creative output while reducing production costs. In disputes automation has reduced time to decision by 30% while maintaining over 99% accuracy, delivering faster, high-quality resolutions for our members.
Speaker #1: We're currently testing Jade with employees, which gives us valuable feedback ahead of launch. With Jade, we'll move from reactive tools to more proactive financial management, helping members spend smarter, save more, pay bills on time, borrow responsibly, and build long-term wealth.
Chris: We're currently testing Jade with employees, which gives us valuable feedback ahead of launch. With Jade, we'll move from reactive tools to more proactive financial management, helping members spend smarter, save more, pay bills on time, borrow responsibly, and build long-term wealth, transforming the way mainstream consumers manage their finances. Beyond Jade, AI is already transforming how we operate. Over the past three years, we've reduced our cost to serve by nearly 30% and increased our ARPA by 23%, all while improving customer satisfaction levels. AI has driven step change efficiency across customer support, reduced fraud rates by 30% since 2023, and meaningfully increased internal productivity. We've boosted developer throughput, cut code review times, and more than doubled marketing creative output while reducing production costs.
Chris Britt: We're currently testing Jade with employees, which gives us valuable feedback ahead of launch. With Jade, we'll move from reactive tools to more proactive financial management, helping members spend smarter, save more, pay bills on time, borrow responsibly, and build long-term wealth, transforming the way mainstream consumers manage their finances. Beyond Jade, AI is already transforming how we operate. Over the past three years, we've reduced our cost to serve by nearly 30% and increased our ARPA by 23%, all while improving customer satisfaction levels. AI has driven step change efficiency across customer support, reduced fraud rates by 30% since 2023, and meaningfully increased internal productivity. We've boosted developer throughput, cut code review times, and more than doubled marketing creative output while reducing production costs.
This is the leverage of a technology. First Financial Services Company. Embracing AI at scale grounded in Relentless member obsession.
Speaker #1: Transforming the way mainstream consumers manage their finances. Beyond Jade, AI is already transforming how we operate. Over the past three years, we've reduced our cost to serve by nearly 30% and increased our RPAM by 23%, all while improving customer satisfaction levels.
We innovate faster, deliver better experiences, and operated a fraction of the cost of Legacy players. This allows us to deliver more value to our members.
and these advantages compound as we grow,
Last year, we generated nearly 2.2 billion in Revenue with approximately 1500 employees.
As we shared on our last call, we expect to continue to scale without needing to add headcount.
I'll now turn it over to Matt to cover Q4, and our 2026 Outlook.
Speaker #1: AI has driven step-change efficiency across customer support, reduced fraud rates, by 30% since 2023, and meaningfully increased internal productivity. We've boosted developer throughput, cut code review times, and more than doubled marketing creative output while reducing production costs in disputes, automation has reduced time to decision by 30%, while maintaining over 99% accuracy.
Thanks, Chris Q4 capped off a landmark year for chime our shareholders and our financial position. We went public, strengthened our balance sheet and continue to drive strong financial results.
Chris: In disputes, automation has reduced time to decision by 30% while maintaining over 99% accuracy, delivering faster, high-quality resolutions for our members. This is the leverage of a technology-first financial services company embracing AI at scale, grounded in relentless member obsession. We innovate faster, deliver better experiences, and operate at a fraction of the cost of legacy players. This allows us to deliver more value to our members, and these advantages compound as we grow. Last year, we generated nearly $2.2 billion in revenue with approximately 1,500 employees. As we shared on our last call, we expect to continue to scale without needing to add headcount. I'll now turn it over to Matt to cover Q4 and our 2026 outlook.
Chris Britt: In disputes, automation has reduced time to decision by 30% while maintaining over 99% accuracy, delivering faster, high-quality resolutions for our members. This is the leverage of a technology-first financial services company embracing AI at scale, grounded in relentless member obsession. We innovate faster, deliver better experiences, and operate at a fraction of the cost of legacy players. This allows us to deliver more value to our members, and these advantages compound as we grow. Last year, we generated nearly $2.2 billion in revenue with approximately 1,500 employees. As we shared on our last call, we expect to continue to scale without needing to add headcount. I'll now turn it over to Matt to cover Q4 and our 2026 outlook.
In 2025 we delivered 31% Revenue growth and significant operating leverage growing. Our adjusted EBA margin by 12 percentage points year-over-year in Q4 each ahead of our guidance.
Speaker #1: Delivering faster, high-quality resolutions for our members. This is the leverage of a technology-first financial services company embracing AI at scale. Grounded in relentless member obsession.
And we expect to maintain this momentum in 2026 with a clear line of sight to strong growth and further operating leverage, including gaap profitability for the balance of the Year. An important Milestone that we expect to achieve ahead of previous internal expectations.
Speaker #1: We innovate faster, deliver better experiences, and operate at a fraction of the cost of legacy players. This allows us to deliver more value to our members and these advantages compound as we grow.
But first, let's discuss Q4 our third consecutive quarter of strong results at the public company. When we, again, exceeded our prior guidance, on both top and bottom lines.
Speaker #1: Last year, we generated nearly $2.2 billion in revenue with approximately 1,500 employees. As we shared on our last call, we expect to continue to scale without needing to add headcount.
We grew Revenue by 25% year-over-year and transaction profit by 31% year-over-year in Q4 compounding growth. Even as we fully elapsed 2024 launch of my pay.
Speaker #1: I'll now turn it over to Matt to cover Q4 and our 2026 outlook.
Speaker #2: Thanks, Chris. Q4 capped off a landmark year for Chime, our shareholders and our financial position. We went public, strengthened our balance sheet, and continued to drive strong financial results.
Matt: Thanks, Chris. Q4 capped off a landmark year for Chime, our shareholders, and our financial position. We went public, strengthened our balance sheet, and continued to drive strong financial results. In 2025, we delivered 31% revenue growth and significant operating leverage, growing our adjusted EBITDA margin by 12 percentage points year-over-year in Q4, each ahead of our guidance. We expect to maintain this momentum in 2026, with a clear line of sight to strong growth and further operating leverage, including GAAP profitability for the balance of the year, an important milestone that we expect to achieve ahead of previous internal expectations. First, let's discuss Q4, our third consecutive quarter of strong results as a public company, when we again exceeded our prior guidance on both top and bottom lines.
Matt Newcomb: Thanks, Chris. Q4 capped off a landmark year for Chime, our shareholders, and our financial position. We went public, strengthened our balance sheet, and continued to drive strong financial results. In 2025, we delivered 31% revenue growth and significant operating leverage, growing our adjusted EBITDA margin by 12 percentage points year-over-year in Q4, each ahead of our guidance. We expect to maintain this momentum in 2026, with a clear line of sight to strong growth and further operating leverage, including GAAP profitability for the balance of the year, an important milestone that we expect to achieve ahead of previous internal expectations. First, let's discuss Q4, our third consecutive quarter of strong results as a public company, when we again exceeded our prior guidance on both top and bottom lines.
We've done this by continuing to execute, across multiple dimensions of growth active members. Average revenue per active member or RPM and transaction margin.
In Q4 we added approximately 500,000, net, new active members quarter of a quarter and 1.5 million year-over-year.
Speaker #2: In 2025, we delivered 31% revenue growth and significant operating leverage, growing our adjusted EBITDA margin by 12 percentage points year over year in Q4, each ahead of our guidance.
Account capacity.
Speaker #2: And we expect to maintain this momentum in 2026, with a clear line of sight to strong growth and further operating leverage, including gap profitability for the balance of the year, an important milestone that we expect to achieve ahead of previous internal expectations.
Our average active member transacts with us, 55 times per month, that is very different from other fintechs. With single point Solutions, whose comparable metric is often in single digits.
We have a fundamentally different customer relationship.
Primary accounts Drive consistent and resilient top of wallet spend.
Speaker #2: But first, let's discuss Q4, our third consecutive quarter of strong results at the public company when we again exceeded our prior guidance on both top and bottom lines.
Provide us an underwriting advantage through our privileged repayment position.
And give us a unique opportunity to cross-sell and deepening engagement, even further over time.
Speaker #2: We grew revenue by 25% year over year and transaction profit by 31% year over year in Q4. Compounding growth, even as we fully lapped 2024's launch of MyPay.
Matt: We grew revenue by 25% year-over-year and transaction profit by 31% year-over-year in Q4, compounding growth even as we fully lapsed 2024's launch of MyPay. We've done this by continuing to execute across multiple dimensions of growth: active members, average revenue per active member, or RPAM, and transaction margin. In Q4, we added approximately 500,000 net new active members quarter-over-quarter, and 1.5 million year-over-year. Of course, our actives aren't just any actives, they're deeply engaged, a result of our relentless focus on serving our members in a primary account capacity. Our average active member transacts with us 55 times per month. That is very different from other Fintechs with single point solutions, whose comparable metric is often in single digits. We have a fundamentally different customer relationship.
Matt Newcomb: We grew revenue by 25% year-over-year and transaction profit by 31% year-over-year in Q4, compounding growth even as we fully lapsed 2024's launch of MyPay. We've done this by continuing to execute across multiple dimensions of growth: active members, average revenue per active member, or RPAM, and transaction margin. In Q4, we added approximately 500,000 net new active members quarter-over-quarter, and 1.5 million year-over-year. Of course, our actives aren't just any actives, they're deeply engaged, a result of our relentless focus on serving our members in a primary account capacity. Our average active member transacts with us 55 times per month. That is very different from other Fintechs with single point solutions, whose comparable metric is often in single digits. We have a fundamentally different customer relationship.
This results in consistent durable and long-lasting member cohorts.
Speaker #2: We've done this by continuing to execute across multiple dimensions of growth, active members, average revenue per active member or RPAM, and transaction margin. In Q4, we added approximately $500,000 net new active members quarter over quarter and $1.5 million year over year.
Our oldest cohorts are now nearly a decade old and are generating more transaction profit now than they did. Preco.
And our cohort performance is getting even better.
Building on our success in H1 with our early engagement initiatives, which made it easier to get started with chime.
In Q4, we improved the quality of our new cohorts in several other areas.
Speaker #2: Of course, our actives aren't just any actives. They're deeply engaged, a result of our relentless focus on serving our members in a primary account capacity.
First, in Q4, we saw a record high number of new members convert to direct deposit.
Second, we continue to grow engagements.
Speaker #2: Our average active member transacts with us 55 times per month. That is very different from other fintechs with single-point solutions whose comparable metric is often in single digits.
Our new cohorts are attaching to more products faster, including with many of the products we launched and scaled in 2025, like, our new chime card. My pay outbound instant transfer, and instant loans.
Speaker #2: We have a fundamentally different customer relationship. Primary accounts drive consistent and resilient top-of-wallet spend, provide us an underwriting advantage through our privileged repayment position, and give us a unique opportunity to cross-sell and deepen engagement even further over time.
Matt: Primary accounts drive consistent and resilient top-of-wallet spend, provide us an underwriting advantage through our privileged repayment position, and give us a unique opportunity to cross-sell and deepen engagement even further over time. This results in consistent, durable, and long-lasting member cohorts. Our oldest cohorts are now nearly a decade old and are generating more transaction profit now than they did pre-COVID, and that's net of churn. Our cohort performance is getting even better. Building on our success in H1 with our early engagement initiatives, which made it easier to get started with Chime, in Q4, we improved the quality of our new cohorts in several other areas. First, in Q4, we saw a record high number of new members convert to direct deposit. Second, we continued to grow engagement.
Matt Newcomb: Primary accounts drive consistent and resilient top-of-wallet spend, provide us an underwriting advantage through our privileged repayment position, and give us a unique opportunity to cross-sell and deepen engagement even further over time. This results in consistent, durable, and long-lasting member cohorts. Our oldest cohorts are now nearly a decade old and are generating more transaction profit now than they did pre-COVID, and that's net of churn. Our cohort performance is getting even better. Building on our success in H1 with our early engagement initiatives, which made it easier to get started with Chime, in Q4, we improved the quality of our new cohorts in several other areas. First, in Q4, we saw a record high number of new members convert to direct deposit. Second, we continued to grow engagement.
Members using 6 or more products each month. Now make up 15% of our actives up from 5% 2 years ago.
Finally fueled by these increasing levels of product attached. We've also grown monetization
Speaker #2: This results in consistent, durable, and long-lasting member cohorts. Our oldest cohorts are now nearly a decade old and are generating more transaction profit now than they did pre-COVID, and that's net of churn.
175 basis points on purchase value compared to under 100 basis points on debit.
Speaker #2: And our cohort performance is getting even better. Building on our success in H1 with our early engagement initiatives, which made it easier to get started with Chime, in Q4, we improved the quality of our new cohorts in several other areas.
Taken together. We've strengthened the quality of our new member cohorts while continuing to acquire at attractive tax.
Yielding 5 to 6 quarter transaction profit, payback periods, and LTV to tax of over 8x.
Speaker #2: First, in Q4, we saw a record high number of new members convert to direct deposit. Second, we continue to grow engagement. Our new cohorts are attaching to more products faster, including with many of the products we launched and scaled in 2025, like our new Chime card, MyPay, outbound instant transfer, and instant loans.
Matt: Our new cohorts are attaching to more products faster, including with many of the products we launched and scaled in 2025, like our new Chime Card, MyPay, Outbound Instant Transfer, and Instant Loans. Members using six or more products each month now make up 15% of our actives, up from 5% two years ago. Finally, fueled by these increasing levels of product attach, we've also grown monetization. This is particularly true in our newest cohorts. We're seeing members do more of their spend on Chime Card compared to prior cohorts that transacted more on debit. Chime Card earns us approximately 175 basis points on purchase volume, compared to under 100 basis points on debit.
Matt Newcomb: Our new cohorts are attaching to more products faster, including with many of the products we launched and scaled in 2025, like our new Chime Card, MyPay, Outbound Instant Transfer, and Instant Loans. Members using six or more products each month now make up 15% of our actives, up from 5% two years ago. Finally, fueled by these increasing levels of product attach, we've also grown monetization. This is particularly true in our newest cohorts. We're seeing members do more of their spend on Chime Card compared to prior cohorts that transacted more on debit. Chime Card earns us approximately 175 basis points on purchase volume, compared to under 100 basis points on debit.
In Q4 overall RPM increased 5% year-over-year and 21% over 2 years to 257 driven by the strength in both payments and platform related Revenue.
Our tenure cohorts have reached RPMs of nearly 400.
Speaker #2: Members using six or more products each month now make up 15% of our actives. Up from 5% two years ago. Finally, fueled by these increasing levels of product attach, we've also grown monetization.
In terms of transaction volumes, we continue to see very steady spend Trends consistent with the resilient consumer.
Speaker #2: This is particularly true in our newest cohorts, where we're seeing members do more of their spend on the Chime card compared to prior cohorts that transacted more on debit.
Combined purchase in oit volumes through 16%, in Q4, fueling payments, and oit, revenue growth of 21%, year-over-year and acceleration from Q3 driven by higher. Take rates on chime card, and it
Platform related Revenue, increased, 47% year-over-year or 37% year-over-year. Excluding oit.
Speaker #2: Chime card earns us approximately 175 basis points on purchase volume, compared to under 100 basis points on debit. Taken together, we've strengthened the quality of our new member cohorts while continuing to acquire at attractive CACs.
Matt: Taken together, we've strengthened the quality of our new member cohorts while continuing to acquire at attractive CAC, yielding 5 to 6 quarter transaction profit payback periods and LTV to CAC of over 8x. In Q4, overall, ARPAM increased 5% year-over-year and 21% over 2 years to $257, driven by the strength in both payments and platform-related revenue. Our tenured cohorts have reached ARPAMs of nearly $400. In terms of transaction volumes, we continue to see very steady spend trends consistent with a resilient consumer. Combined purchase and OIT volumes grew 16% in Q4, fueling payments and OIT revenue growth of 21% year-over-year, an acceleration from Q3, driven by higher take rates on Chime Card and OIT. Platform-related revenue increased 47% year-over-year, or 37% year-over-year, excluding OIT.
Matt Newcomb: Taken together, we've strengthened the quality of our new member cohorts while continuing to acquire at attractive CAC, yielding 5 to 6 quarter transaction profit payback periods and LTV to CAC of over 8x. In Q4, overall, ARPAM increased 5% year-over-year and 21% over 2 years to $257, driven by the strength in both payments and platform-related revenue. Our tenured cohorts have reached ARPAMs of nearly $400. In terms of transaction volumes, we continue to see very steady spend trends consistent with a resilient consumer. Combined purchase and OIT volumes grew 16% in Q4, fueling payments and OIT revenue growth of 21% year-over-year, an acceleration from Q3, driven by higher take rates on Chime Card and OIT. Platform-related revenue increased 47% year-over-year, or 37% year-over-year, excluding OIT.
1 additional contributor to our Pam growth is instant loans are up to 000 installment loan products with terms of 3 to 12 months.
Speaker #2: Yielding 5 to 6 quarter transaction profit payback periods, and LTV to CACs of over 8X. In Q4, overall RPAM increased 5% year over year and 21% over two years, to $257.
Instant loans complement our short-term liquidity product offerings to meet our members larger more, episodic liquidity needs.
We originated approximately 400 million of instant loans in 2025, and as of Q4, 10% of active members had an open loan.
Speaker #2: Driven by the strength in both payments and platform-related revenue. Our tenured cohorts have reached RPAMs of nearly $400. In terms of transaction volumes, we continue to see very steady spend trends, consistent with a resilient consumer.
We expect infant loans to scale further in 2026 and likely demonstrated with spot. Me and my pay unit economics, improved significantly as the portfolio matures.
we've seen as much as 50% lower loss rates for repeat borrowers, compared to first time Borrowers,
Speaker #2: Combined purchase and OIT volumes grew 16% in Q4, fueling payments and OIT revenue growth of 21% year over year, and acceleration from Q3, driven by higher take rates on Chime card and OIT.
In Q4, we increased transaction margins to 72% up from 69% in. Q3 a result of delivering on 2 critical. Strategic priorities that we committed to as part of our IPO Last Summer.
Speaker #2: Platform-related revenue increased 47% year over year, or 37% year over year excluding OIT. One additional contributor to RPAM growth is instant loans. Our up to $1,000 installment loan product has terms of 3 to 12 months.
Completing our time, Co migration and reducing my pay loss rates to 1%.
Matt: One additional contributor to RPAM growth is Instant Loans, our up to a $1,000 installment loan product with terms of 3 to 12 months. Instant Loans complement our short-term liquidity product offerings to meet our members' larger, more episodic liquidity needs. We originated approximately $400 million of Instant Loans in 2025, and as of Q4, 10% of active members had an open loan. We expect Instant Loans to scale further in 2026, and like we've demonstrated with SpotMe and MyPay, unit economics improve significantly as the portfolio matures. We've seen as much as 50% lower loss rates for repeat borrowers compared to first-time borrowers.
Matt Newcomb: One additional contributor to RPAM growth is Instant Loans, our up to a $1,000 installment loan product with terms of 3 to 12 months. Instant Loans complement our short-term liquidity product offerings to meet our members' larger, more episodic liquidity needs. We originated approximately $400 million of Instant Loans in 2025, and as of Q4, 10% of active members had an open loan. We expect Instant Loans to scale further in 2026, and like we've demonstrated with SpotMe and MyPay, unit economics improve significantly as the portfolio matures. We've seen as much as 50% lower loss rates for repeat borrowers compared to first-time borrowers.
In addition to the velocity and Innovation benefits that chime core unlocks. The final stage of our migration. Also drove a 200 basis point increase in our gross margin, helping us close in on our long-term Target of 90%.
Speaker #2: Instant loans complement our short-term liquidity product offerings to meet our members' larger, more episodic liquidity needs. We originated approximately $400 million of instant loans in 2025, and as of Q4, 10% of active members had an open loan.
This Improvement, alongside our faster than expected progress to our 1%. Steady state loss rate, target on my pay helped us grow annualized transaction. Profit to 1.7 billion in Q4 up 31% year-over-year.
Speaker #2: We expect instant loans to scale further in 2026, and like we've demonstrated with Spot Me and MyPay, unit economics improved significantly as the portfolio matures.
Finally, alongside our strong growth. We continue to drive operating leverage with 57 million of adjusted EPA dot in Q4.
in Q4 9 Gap, Opex, as a percent of Revenue, fell 9 percentage points year-over-year
Speaker #2: We've seen as much as 50% lower loss rates for repeat borrowers compared to first-time borrowers. In Q4, we increased transaction margin to 72%, up from 69% in Q3.
Are adjusted, EBA margin growth, accelerated further with 12 percentage points Improvement. Year-over-year in Q4.
Matt: In Q4, we increased transaction margin to 72%, up from 69% in Q3, a result of delivering on two critical strategic priorities that we committed to as part of our IPO last summer, completing our ChimeCore migration and reducing MyPay loss rates to 1%. In addition to the velocity and innovation benefits that ChimeCore unlocks, the final stage of our migration also drove a 200 basis point increase in our gross margin, helping us close in on our long-term target of 90%. This improvement, alongside our faster than expected progress to our 1% steady state loss rate target on MyPay, helped us grow annualized transaction profit to $1.7 billion in Q4, up 31% year-over-year. Finally, alongside our strong growth, we've continued to drive operating leverage with $57 million of adjusted EBITDA in Q4.
Matt Newcomb: In Q4, we increased transaction margin to 72%, up from 69% in Q3, a result of delivering on two critical strategic priorities that we committed to as part of our IPO last summer, completing our ChimeCore migration and reducing MyPay loss rates to 1%. In addition to the velocity and innovation benefits that ChimeCore unlocks, the final stage of our migration also drove a 200 basis point increase in our gross margin, helping us close in on our long-term target of 90%. This improvement, alongside our faster than expected progress to our 1% steady state loss rate target on MyPay, helped us grow annualized transaction profit to $1.7 billion in Q4, up 31% year-over-year. Finally, alongside our strong growth, we've continued to drive operating leverage with $57 million of adjusted EBITDA in Q4.
The largest margin improvements of any quarter in 2025.
Speaker #2: A result of delivering on two critical strategic priorities that we committed to as part of our IPO last summer. Completing our Chime core migration, and reducing MyPay loss rates to 1%.
And our first call is a public company. We committed to delivering an uptick in profitability in the back, half of 2025 and that's exactly what we did.
Speaker #2: In addition to the velocity and innovation benefits that Chime Core unlocks, the final stage of our migration also drove a 200 basis point increase in our gross margin, helping us close in on our long-term target of 90%.
The 57% incremental, adjusted EPA margin. We delivered in Q4 exceeded, our initial guide, as well, as the higher bar, we set for ourselves on our last call.
So meaningful progress last year.
But we're even more excited about the opportunity ahead.
Speaker #2: This improvement, alongside our faster-than-expected progress to our 1% steady-state loss rate target on MyPay, helped us grow annualized transaction profit to $1.7 billion in Q4.
We believe we're extremely well, positioned entering 2026 with a number of Tailwinds that will support both continued strong Topline growth.
Even faster transaction profit growth.
Speaker #2: Up 31% year over year. Finally, alongside our strong growth, we've continued to drive operating leverage. With $57 million of adjusted EBITDA in Q4. In Q4, non-GAAP OPEX as a percent of revenue fell 9 percentage points year over year.
And further bottom line margin expansion this year.
first, we're the market leader in account openings, and the number 1 brand in banking,
Matt: In Q4, non-GAAP OpEx as a % of revenue fell 9 percentage points year-over-year. Our adjusted EBITDA margin growth accelerated further with 12 percentage points improvement year-over-year in Q4, the largest margin improvement of any quarter in 2025. In our first call as a public company, we committed to delivering an uptick in profitability in the back half of 2025. That's exactly what we did. The 57% incremental adjusted EBITDA margin we delivered in Q4 exceeded our initial guide, as well as the higher bar we set for ourselves on our last call. Meaningful progress last year, but we're even more excited about the opportunity ahead.
Matt Newcomb: In Q4, non-GAAP OpEx as a % of revenue fell 9 percentage points year-over-year. Our adjusted EBITDA margin growth accelerated further with 12 percentage points improvement year-over-year in Q4, the largest margin improvement of any quarter in 2025. In our first call as a public company, we committed to delivering an uptick in profitability in the back half of 2025. That's exactly what we did. The 57% incremental adjusted EBITDA margin we delivered in Q4 exceeded our initial guide, as well as the higher bar we set for ourselves on our last call. Meaningful progress last year, but we're even more excited about the opportunity ahead.
In 2026, we expect to continue delivering steady and predictable growth in our Core Business powered by a growing member base. And their resilience every day, non-discretionary spend
Speaker #2: Our adjusted EBITDA margin growth accelerated further, with 12 percentage points improvement year over year in Q4. The largest margin improvement of any quarter in 2025.
second, we have several strong Topline tail infected in 2025 including chime card driving higher takeaways
Speaker #2: In our first call as a public company, we committed to delivering an uptick in profitability in the back half of 2025, and that's exactly what we did.
a new variable, my pay pricing model, unlocking further scale and higher monetization
And our instant loans products, ramping across our member base with strengthening unit economics.
Speaker #2: The $57% incremental adjusted EBITDA margin we delivered in Q4 exceeded our initial guide, as well as the higher bar we set for ourselves on our last call.
Third, our new products and go to market priorities that Chris outlined including new premium membership, tiers investment accounts, joint accounts and chime Enterprise.
Speaker #2: So meaningful progress last year, but we're even more excited about the opportunity ahead. We believe we're extremely well-positioned entering 2026, with a number of tailwinds that will support both continued strong top-line growth, even faster transaction profit growth, and further bottom-line margin expansion this year.
We'll set the stage for continued growth in 2026 and in years to come.
Matt: We believe we're extremely well-positioned entering 2026, with a number of tailwinds that will support both continued strong top-line growth, even faster transaction profit growth, and further bottom-line margin expansion this year. First, we're the market leader in account openings and the number one brand in banking. In 2026, we expect to continue delivering steady and predictable growth in our core business, powered by a growing member base and their resilience every day, non-discretionary spend. Second, we have several strong top-line tailwinds exiting 2025, including Chime Card, driving higher take rates, a new variable MyPay pricing model, unlocking further scale and higher monetization, and our Instant Loans products ramping across our member base with strengthening unit economics.
Matt Newcomb: We believe we're extremely well-positioned entering 2026, with a number of tailwinds that will support both continued strong top-line growth, even faster transaction profit growth, and further bottom-line margin expansion this year. First, we're the market leader in account openings and the number one brand in banking. In 2026, we expect to continue delivering steady and predictable growth in our core business, powered by a growing member base and their resilience every day, non-discretionary spend. Second, we have several strong top-line tailwinds exiting 2025, including Chime Card, driving higher take rates, a new variable MyPay pricing model, unlocking further scale and higher monetization, and our Instant Loans products ramping across our member base with strengthening unit economics.
Speaker #2: First, we're the market leader in account openings and the number one brand in banking. In 2026, we expect to continue delivering steady and predictable growth in our core business, powered by a growing member base, and their resilient everyday nondiscretionary spend.
Turning to our guide in q1, we expect revenue between 627 and 637 million resulting in year-over-year, Revenue growth between, 21 and 23%.
We expect adjusted Eva between 90 and 95 million and adjusted ibida margin of 14 to 15%.
Speaker #2: Second, we have several strong top-line tailwinds exiting 2025, including Chime card, driving higher take rates, a new variable MyPay pricing model unlocking further scale and higher monetization, and our instant loans product ramping across our member base with strengthening unit economics.
For full year 26, we expect revenue between 2.63 and 2.67 billion. Resulting in year-over-year, Revenue growth between 20 and 22%.
And adjusted ibida between 380 and 400 million.
And adjusted ibaa margin between 14 and 15%.
Speaker #2: Third, our new product and go-to-market priorities that Chris outlined, including new premium membership tiers, investment accounts, joint accounts, and Chime Enterprise, will set the stage for continued growth in 2026 and in years to come.
Matt: Third, our new products and go-to-market priorities that Chris outlined, including new premium membership tiers, investment accounts, joint accounts, and Chime Enterprise, will set the stage for continued growth in 2026 and in years to come. Finally, we'll do all of this without needing to grow our headcount, thanks to efficiencies from ChimeCore and our ongoing AI initiatives. Turning to our guide. In Q1, we expect revenue between $627 and $637 million, resulting in year-over-year revenue growth between 21% and 23%. We expect adjusted EBITDA between $90 and $95 million and adjusted EBITDA margin of 14% to 16%.
Matt Newcomb: Third, our new products and go-to-market priorities that Chris outlined, including new premium membership tiers, investment accounts, joint accounts, and Chime Enterprise, will set the stage for continued growth in 2026 and in years to come. Finally, we'll do all of this without needing to grow our headcount, thanks to efficiencies from ChimeCore and our ongoing AI initiatives. Turning to our guide. In Q1, we expect revenue between $627 and $637 million, resulting in year-over-year revenue growth between 21% and 23%. We expect adjusted EBITDA between $90 and $95 million and adjusted EBITDA margin of 14% to 16%.
this represents 189 points of margin expansion year-over-year and an incremental adjusted EPA margin of over 55%
And as mentioned previously, we expect to be Gap profitable for the balance of the year.
There are a few things to keep in mind about our q1 and full year outlook.
Speaker #2: And finally, we'll do all of this without needing to grow our headcount, thanks to efficiencies from Chime core, and our ongoing AI initiatives. Turning to our guide, in Q1, we expect revenue between $627 and $637 million, resulting in year-over-year revenue growth between 21 and 23 percent.
First, we have a seasonal business.
Specifically, q1 is tax refund season, but we like to call the Most Wonderful Time of the Year.
each key 1 with the increased activity resulting from members, receiving their tax, refunds we see seasonally higher purchase, volume RPM, transaction margin and net new active member Editions
Speaker #2: We expect adjusted EBITDA between 90 and 95 million, and adjusted EBITDA margin of 14 to 15 percent. For full-year '26, we expect revenue between $2.63 and $2.67 billion, resulting in year-over-year revenue growth between 20 and 22 percent.
And in each Q2, we see a normalization of these seasonal trends.
Matt: For full year 2026, we expect revenue between $2.63 and $2.67 billion, resulting in year-over-year revenue growth between 20% and 22%, and adjusted EBITDA between $380 and $400 million, and adjusted EBITDA margin between 14% and 15%. This represents 8 to 9 points of margin expansion year-over-year and an incremental adjusted EBITDA margin of over 55%. As mentioned previously, we expect to be GAAP profitable for the balance of the year. There are a few things to keep in mind about our Q1 and full year outlook. First, we have a seasonal business. Specifically, Q1 is tax refund season, what we like to call the most wonderful time of the year.
Matt Newcomb: For full year 2026, we expect revenue between $2.63 and $2.67 billion, resulting in year-over-year revenue growth between 20% and 22%, and adjusted EBITDA between $380 and $400 million, and adjusted EBITDA margin between 14% and 15%. This represents 8 to 9 points of margin expansion year-over-year and an incremental adjusted EBITDA margin of over 55%. As mentioned previously, we expect to be GAAP profitable for the balance of the year. There are a few things to keep in mind about our Q1 and full year outlook. First, we have a seasonal business. Specifically, Q1 is tax refund season, what we like to call the most wonderful time of the year.
With significantly fewer net, new active, member additions, and another quarters and lower sequential purchase volume payments, revenue and transaction margin.
Speaker #2: And adjusted EBITDA between $380 and $400 million, and adjusted EBITDA margin between 14 and 15 percent. This represents 8 to 9 points of margin expansion year over year, and an incremental adjusted EBITDA margin of over 55%.
This q1 we also expected benefit from larger than usual tax. Refunds, resulting from the 1, big beautiful, bill at which would magnify the seasonality.
It's still early. We haven't yet, hit the peak of tax season and the timing of this year's refunds are a bit later than a year prior.
That said so far, refunds are tracking higher in line with our expectations.
Speaker #2: And as mentioned previously, we expect to be GAAP profitable for the balance of the year. There are a few things to keep in mind about our Q1 and full-year outlook.
More broadly for the full year. We will continue making progress across our growth Frameworks, active members are Pam, and transaction margin.
Speaker #2: First, we have a seasonal business. Specifically, Q1 is tax refund season, where we like to call the most wonderful time of the year. Each Q1, with the increased activity resulting from members receiving their tax refunds, we see seasonally higher purchase volume, RPAM, transaction margin, and net new active member additions.
As the market share leader in new account openings, we expect to maintain strong momentum, and net new active member additions this year.
Matt: Each Q1, with the increased activity resulting from members receiving their tax refunds, we see seasonally higher purchase volume, ARPM, transaction margin, and net new active member additions. In each Q2, we see a normalization of these seasonal trends, with significantly fewer net new active member additions than in other quarters and lower sequential purchase volume, payments revenue, and transaction margins. This Q1, we also expect to benefit from larger than usual tax refunds resulting from the One Big Beautiful Bill Act, which would magnify the seasonality. It's still early. We haven't yet hit the peak of tax season, and the timing of this year's refunds are a bit later than in years prior. That said, so far, refunds are tracking higher in line with our expectations. More broadly, for the full year, we will continue making progress across our growth framework, active members, ARPM, and transaction margin.
Matt Newcomb: Each Q1, with the increased activity resulting from members receiving their tax refunds, we see seasonally higher purchase volume, ARPM, transaction margin, and net new active member additions. In each Q2, we see a normalization of these seasonal trends, with significantly fewer net new active member additions than in other quarters and lower sequential purchase volume, payments revenue, and transaction margins. This Q1, we also expect to benefit from larger than usual tax refunds resulting from the One Big Beautiful Bill Act, which would magnify the seasonality. It's still early. We haven't yet hit the peak of tax season, and the timing of this year's refunds are a bit later than in years prior. That said, so far, refunds are tracking higher in line with our expectations. More broadly, for the full year, we will continue making progress across our growth framework, active members, ARPM, and transaction margin.
For the full year, our goal is to add approximately 1.4 million net. New active at attractive Roi building on the increasingly strong cohort quality. We saw in Q4
Speaker #2: And in each Q2, we see a normalization of these seasonal trends. With significantly fewer net new active member additions than in other quarters, and lower sequential purchase volume, payments revenue, and transaction margin.
We will also continue to drive our Pam growth. As we scale chime card, my pay and instant loans, helping us grow ltvs and reinforce our strong cohort quality.
Speaker #2: This Q1, we also expect to benefit from larger-than-usual tax refunds resulting from the one big beautiful bill act, which would magnify the seasonality. It's still early.
And finally reach that transaction. Margins remain consistent with q425 level. As we realize the ongoing benefits of lower transaction processing costs from our chime core migration.
Speaker #2: We haven't yet hit the peak of tax season, and the timing of this year's refunds are a bit later than in years prior, that said, so far refunds are tracking higher in line with our expectations.
From an Opex perspective. As Chris noted, we're excited about our road map this year and plan, to invest in sales and marketing behind our new product launches. Particularly in Q2, when we plan to launch our new premium membership, tier
with that, I will open up to Q&A.
Speaker #2: More broadly, for the full year, we will continue making progress across our growth framework, active members, RPAM, and transaction margin. As the market share leader in new account openings, we expect to maintain strong momentum and net new active member additions this year.
Thank you. If you'd like to ask a question, press star 1 on your keypad to leave the Queue at any time. Press star 2
Matt: As the market share leader in new account openings, we expect to maintain strong momentum in net new active member additions this year. For the full year, our goal is to add approximately 1.4 million net new actives at attractive ROI, building on the increasingly strong cohort quality we saw in Q4. We will also continue to drive ARPM growth as we scale Chime Card, MyPay, and Instant Loans, helping us grow LTVs and reinforce our strong cohort quality. Finally, we expect transaction margins to remain consistent with Q4 2025 level as we realize the ongoing benefits of lower transaction processing costs from our ChimeCore migration.
Matt Newcomb: As the market share leader in new account openings, we expect to maintain strong momentum in net new active member additions this year. For the full year, our goal is to add approximately 1.4 million net new actives at attractive ROI, building on the increasingly strong cohort quality we saw in Q4. We will also continue to drive ARPM growth as we scale Chime Card, MyPay, and Instant Loans, helping us grow LTVs and reinforce our strong cohort quality. Finally, we expect transaction margins to remain consistent with Q4 2025 level as we realize the ongoing benefits of lower transaction processing costs from our ChimeCore migration.
once again, that is star 1 to ask a question.
Speaker #2: For the full year, our goal is to add approximately $1.4 million net new actives at attractive ROI, building on the increasingly strong cohort quality we saw in Q4.
Our first question comes from tenson Huang with JP Morgan. Your line is open.
Speaker #2: We will also continue to drive RPAM growth as we scale Chime card, MyPay, and instant loans, helping us grow LTVs and reinforce our strong cohort quality.
Thanks great results. Here, guys. I, I want to ask a couple member questions, if that's okay. Just just curious and thanks for the Outlook and, and all the detail that you gave. I know there's been a lot of talk in the past about widening, the product funnel.
Speaker #2: And finally, we expect transaction margins to remain consistent with Q4 '25 levels, as we realize the ongoing benefits of lower transaction processing costs from our Chime core migration.
Speaker #2: From an OPEX perspective, as Chris noted, we're excited about our roadmap this year and plan to invest in sales and marketing behind our new product launches, particularly in Q2 when we plan to launch our new premium membership tier.
Matt: From an OpEx perspective, as Chris noted, we're excited about our roadmap this year and plan to invest in sales and marketing behind our new product launches, particularly in Q2, when we plan to launch our new premium membership tier. With that, I will open it up to Q&A.
Matt Newcomb: From an OpEx perspective, as Chris noted, we're excited about our roadmap this year and plan to invest in sales and marketing behind our new product launches, particularly in Q2, when we plan to launch our new premium membership tier. With that, I will open it up to Q&A.
I'm just curious if if you're getting the the member behavioral reaction that you're looking for um from those actions and you know how you might do, do that differently in 26 versus 25 in terms of member growth, focus. And I heard Chris, you talk about the the premium tiering and the new strategy there. I think that's great. I'm curious. Are you solving for new member growth there or or higher engagement retention? That kind of thing? As you're thinking about, you know, the Outlook in 26 and Beyond
Speaker #2: With that, I will open it up to Q&A.
Speaker #1: Thank you, if you'd like to ask a question, press star one on your keypad. To leave the queue at any time, press star two.
Operator: Thank you. If you'd like to ask a question, press star one on your keypad. To leave the queue at any time, press star two. Once again, that is star one to ask a question. Our first question comes from Tien-tsin Huang with J.P. Morgan. Your line is open.
Operator: Thank you. If you'd like to ask a question, press star one on your keypad. To leave the queue at any time, press star two. Once again, that is star one to ask a question. Our first question comes from Tien-tsin Huang with J.P. Morgan. Your line is open.
Thank you. Um yeah, maybe just as a setup. Uh, as in a reminder for for folks on the call a little over a year ago we kicked off a series of initiatives to try to make the top of the funnel even wider if you will. So we did things like
Speaker #1: Once again, that is *star one* to ask a question. Our first question comes from Tencent Huang with JPMorgan. Your line is open.
Make it make it easier to, uh, fund the chime account to get access to certain features like credit building, and our outbound and some transfer feature.
right out of the gate and
Speaker #2: Thanks. Great results here, guys. I want to ask a couple of member questions, if that's okay. Just curious, and thanks for the outlook and all the detail that you gave.
Tien-tsin Huang: Thanks. Great results here, guys. I want to ask a couple of member questions, if that's okay. Just curious and thanks for the outlook and all the detail that you gave. I know there's been a lot of talk in the past about widening the product funnel. I'm just curious if you're getting the member behavior or reaction that you're looking for from those actions and, you know, how you might do that differently in 2026 versus 2025 in terms of member growth focus. I heard, Chris, you talk about the premium tiering and the new strategies there. I think that's great. I'm curious, are you solving for new member growth there or higher engagement, retention, that kind of thing, as you're thinking about, you know, the outlook in 2026 and beyond?
Tien-tsin Huang: Thanks. Great results here, guys. I want to ask a couple of member questions, if that's okay. Just curious and thanks for the outlook and all the detail that you gave. I know there's been a lot of talk in the past about widening the product funnel. I'm just curious if you're getting the member behavior or reaction that you're looking for from those actions and, you know, how you might do that differently in 2026 versus 2025 in terms of member growth focus. I heard, Chris, you talk about the premium tiering and the new strategies there. I think that's great. I'm curious, are you solving for new member growth there or higher engagement, retention, that kind of thing, as you're thinking about, you know, the outlook in 2026 and beyond?
Speaker #2: I know there's been a lot of talk in the past about widening the product funnel. I'm just curious if you're getting the member behavior or reaction that you're looking for from those actions and how you might do that differently in '26 versus '25 in terms of member growth focus.
Speaker #2: And I heard, Chris, you're talking about the premium tiering and the new strategy there. I think that's great. I'm curious, are you solving for new member growth there, or higher engagement, retention, that kind of thing as you're thinking about the outlook in '26 and beyond?
Speaker #3: Thanks, Indra. Yeah, maybe just as a setup, and a reminder for folks on the call, a little over a year ago, we kicked off a series of initiatives to try to make the top of the funnel even wider, if you will, so we did things like make it easier to fund a Chime account, to get access to certain features like credit building, and our outbound instant transfer feature.
Chris: Thanks, Tien-tsin. Yeah, maybe just as a setup, as and a reminder for folks on the call. A little over a year ago, we kicked off a series of initiatives to try to make the top of the funnel even wider, if you will. We did things like made it easier to fund a Chime account, to get access to certain features like credit building and our Outbound Instant Transfer feature right out of the gate. I mean, I think there's no question that this has been a positive development for our top of the funnel numbers, and you can see it in the results. You know, in the prepared remarks, we talked about the J.D.
Chris Britt: Thanks, Tien-tsin. Yeah, maybe just as a setup, as and a reminder for folks on the call. A little over a year ago, we kicked off a series of initiatives to try to make the top of the funnel even wider, if you will. We did things like made it easier to fund a Chime account, to get access to certain features like credit building and our Outbound Instant Transfer feature right out of the gate. I mean, I think there's no question that this has been a positive development for our top of the funnel numbers, and you can see it in the results. You know, in the prepared remarks, we talked about the J.D.
Accounts, uh, than any player in the industry, 50% higher than the number 2 player Chase. Um, and so going forward, we we intend to continue to to be the market leader, in terms of new checking account openings. We're going to do that. I think with, uh, um, you know, we're excited about the, the new product innovations, that we'll be rolling out. And and some of these new channels that I'm sure we'll talk about more on the call, uh, to ignite our growth. And we're going to do that while continuing to manage towards increasing levels of profitability. We're also seeing that, you know, these new cohorts that we're bringing in um are delivering, you know, high quality um, members into into the bold and maybe not can talk to some of those.
What we're seeing on that front. Thanks Chris. Yeah, I agree. We, we, we feel really good about the overall pace of, you know, headline, that new actives, um,
Speaker #3: Right out of the gate. And I mean, I think there's no question that this has been a positive development for our top of the funnel numbers, and you can see it in the results.
Speaker #3: In the prepared remarks, we talked about the JD Tower survey that showed Chime is opening up more checking accounts than any player in the industry, 50% higher than the number two player, Chase.
Chris: Power survey that showed Chime is opening up more checking accounts than any player in the industry, 50% higher than the number 2 player, Chase. Going forward, we intend to continue to be the market leader in terms of new checking account openings. We're going to do that, I think with, you know, we're excited about the new product innovations that we'll be rolling out in some of these new channels that I'm sure we'll talk about more on the call to ignite our growth. We're going to do that while continuing to manage towards increasing levels of profitability.
Chris Britt: Power survey that showed Chime is opening up more checking accounts than any player in the industry, 50% higher than the number 2 player, Chase. Going forward, we intend to continue to be the market leader in terms of new checking account openings. We're going to do that, I think with, you know, we're excited about the new product innovations that we'll be rolling out in some of these new channels that I'm sure we'll talk about more on the call to ignite our growth. We're going to do that while continuing to manage towards increasing levels of profitability.
But I think what, you know, most exciting and and really what even more important for the business is the quality of our new active cohorts that are continuing to get stronger and stronger. As you mentioned, uh we've been setting record highs in terms of the number of new members converted into direct deposit. Our early engagement initiatives, have been a contributor to that.
Speaker #3: And so going forward, we intend to continue to be the market leader in terms of new checking account openings. We're going to do that, I think, with we're excited about the new product innovations that we'll be rolling out and some of these new channels that I'm sure we'll talk about more on the call to ignite our growth.
Speaker #3: And we're going to do that while continuing to manage towards increasing levels of profitability. We're also seeing that these new cohorts that we're bringing in are delivering high quality.
We continue to drive very meaningful less and engagements and we're also driving higher. Monetization a particularly true among our newest cohorts, that are adopting CH China card at a very strong rate. So, um, we're feeling very good and I think the proof is in the pudding, you're seeing that in our, uh, cohort metrics our transaction profit. Payback periods are strengthening. They're now at 5 to 6 quarter, that supports a long-term, LP to cap of over 8x.
Chris: We're also seeing that, you know, these new cohorts that we're bringing in, are delivering, you know, high-quality members into the fold, and maybe Matt can talk to some of what we're seeing on that front.
Chris Britt: We're also seeing that, you know, these new cohorts that we're bringing in, are delivering, you know, high-quality members into the fold, and maybe Matt can talk to some of what we're seeing on that front.
Speaker #3: Members into the fold and maybe Matt can talk to some of what we're seeing on that front.
And then, at the Enterprise level, the strong cohort performance is translating into very strong growth of profitability, which again, we're bouncing, uh, goals there alongside our growth Target. So, again, we feel, I think it's not just about the quantum, but also importantly the quality of our of our active member growth after the year.
Speaker #2: Thanks, Chris. Yeah, I agree. We feel really good about the overall pace of headline net new actives. But I think what's most exciting and really what's even more important for the business is the quality of our new active cohorts.
Mark: Thanks, Chris. Yeah, I agree. We feel really good about the overall pace of, you know, headline net new actives. I think what's, you know, even most exciting and really what's even more important for the business is the quality of our new active cohorts. That's continuing to get stronger and stronger. We mentioned we've been setting record highs in terms of the number of new members converted through direct deposit. Our earlier engagement initiatives have been a contributor to that. We've continued to drive very meaningful lifts in engagement, we're also driving higher monetization. That's particularly true among our newest cohorts that are adopting Chime Card at a very strong rate. We're feeling very good, I think the proof is in the pudding. You're seeing that in our cohort metrics. Our transaction profit payback periods are strengthening.
Matt Newcomb: Thanks, Chris. Yeah, I agree. We feel really good about the overall pace of, you know, headline net new actives. I think what's, you know, even most exciting and really what's even more important for the business is the quality of our new active cohorts. That's continuing to get stronger and stronger. We mentioned we've been setting record highs in terms of the number of new members converted through direct deposit. Our earlier engagement initiatives have been a contributor to that. We've continued to drive very meaningful lifts in engagement, we're also driving higher monetization. That's particularly true among our newest cohorts that are adopting Chime Card at a very strong rate. We're feeling very good, I think the proof is in the pudding. You're seeing that in our cohort metrics. Our transaction profit payback periods are strengthening.
Speaker #2: That's continuing to get stronger and stronger. As you mentioned, we've been setting record highs in terms of the number of new members converting to direct deposit.
And maybe just to follow up on the other questions, you asked engine. Um, you know, you know, I don't think we would do much in the way of anything. Anything, different. We really like this opportunity to have more active members in the mix, and have them have a relationship with China. Because we know that,
Speaker #2: Our earlier engagement initiatives have been a contributor to that. We've continued to drive very meaningful lifts in engagement, and we're also driving higher monetization, particularly true among our newest cohorts that are adopting Chime card at a very strong rate.
Speaker #2: So we're feeling very good. And I think the proof is in the pudding. You're seeing that in our cohort metrics, our transaction profit payback periods, our strengthening.
Speaker #2: They're now at five to six quarters. That supports a long-term LTV to CAC of over 8X. And then at the enterprise level, the strong cohort performance is translating into very strong growth and profitability, which, again, we're balancing goals there alongside our growth target.
Mark: They're now at five to six quarters. That supports a long-term LTV to CAC of over 8x. At the enterprise level, the strong cohort performance is translating into very strong growth and profitability, which again, we're balancing goals there alongside our growth targets. Again, we feel very good, not just about the quantum, but also importantly, the quality of our active member growth to enter the year.
Matt Newcomb: They're now at five to six quarters. That supports a long-term LTV to CAC of over 8x. At the enterprise level, the strong cohort performance is translating into very strong growth and profitability, which again, we're balancing goals there alongside our growth targets. Again, we feel very good, not just about the quantum, but also importantly, the quality of our active member growth to enter the year.
The the point in which in someone's life, um, that they make a a conversion to direct deposit is different. It might be the results of a life change or a new job. And so, the more people that we can have relationships with so that we're in the mix at that moment of time. Um, we think that's a great place to be and as it relates to the question about the new product, uh, you know, sort of membership tiering, um, that that's really just based on our, uh, analysis of Our member base and and the fact that
Speaker #2: So again, we feel, I mean, good, not just at the quantum, but also importantly, the quality of our active member growth to enter the year.
Speaker #3: And maybe just to follow up on the other questions you asked, Indra, I don't think we would do much in the way of anything different.
Chris: maybe just to follow up on the other question that you asked, Sanjay Sakhrani. you know.
Chris Britt: maybe just to follow up on the other question that you asked, Sanjay Sakhrani. you know.
Tien-tsin Huang: Yeah.
Tien-tsin Huang: Yeah.
Chris: you know, I don't think we would do much in the way of anything different. We really like this opportunity to have more active members in the mix and have them have a relationship with Chime, because we know that the point in which in someone's life that they make a conversion to direct deposit is different, might be the result of a life change or a new job. The more people that we can have relationships with so that we're in the mix at that moment of time, we think that's a great place to be.
Chris Britt: you know, I don't think we would do much in the way of anything different. We really like this opportunity to have more active members in the mix and have them have a relationship with Chime, because we know that the point in which in someone's life that they make a conversion to direct deposit is different, might be the result of a life change or a new job. The more people that we can have relationships with so that we're in the mix at that moment of time, we think that's a great place to be.
Speaker #3: We really like this opportunity to have more active members in the mix and have them have a relationship with Chime because we know that the point in which in someone's life that they make a conversion to direct deposit is different.
We can see we're growing among our uh, you know, higher income level uh members who are growing that at a nice clip. And we want to make sure that we have products and services that really deliver great value to them. So, that's what you should should expect to see in the new tiers members who give us more of their direct deposit or going to get an even more rewarding experience using China as their primary bank account. Uh, so yeah, I guess it's intended to open up that segment of the market even further and make sure that we are, uh, give ourselves the best chance of retaining, uh, those higher income members as well.
Speaker #3: It might be the results of a life change or a new job. And so the more people that we can have relationships with so that we're in the mix at that moment of time, we think that's a great place to be.
I like it Chris any, anything to call out on the competitive landscape thinking about what you're seeing from your, your peers and is that impacting member Behavior at all? And especially curious as we go into tax season? If you're seeing any any change in customer acquisition strategy from the group?
Speaker #3: And as it relates to the question about the new product sort of membership tiering, that's really just based on our analysis of our member base and the fact that we can see we're growing among our higher income level members; we're growing that at a nice clip.
Chris: As it relates to the question about the new product, sort of membership tiering, that's really just based on our analysis of our member base and the fact that we can see we're growing among our higher income level members. We're growing at a nice clip, and we want to make sure that we have products and services that really deliver great value to them. That's what you should expect to see in the new tiers. Members who give us more of their direct deposit are going to get an even more rewarding experience using Chime as their primary bank account.
Chris Britt: As it relates to the question about the new product, sort of membership tiering, that's really just based on our analysis of our member base and the fact that we can see we're growing among our higher income level members. We're growing at a nice clip, and we want to make sure that we have products and services that really deliver great value to them. That's what you should expect to see in the new tiers. Members who give us more of their direct deposit are going to get an even more rewarding experience using Chime as their primary bank account.
Speaker #3: And what we want to make sure that we have products and services that really deliver great value to them. So that's what you should expect to see in the new tiers: members who give us more of their direct deposit are going to get an even more rewarding experience using Chime as their primary bank account.
Well I think uh, you know, like Matt said, tax season is always a great 1 for us. We have a tax prep Service. Uh, we're seeing huge engagement with that, we'll continue to see lots of, um, you know, even though it's early, we're seeing lots of tax. Refunds into the accounts. We're seeing, uh, people signing up for for Trump accounts and kicking off that process within the tax filing process, which is, which is really exciting. And I just think a great development for our country particularly that, you know, kind of everyday consumers that that we serve. Um,
Chris: Yeah, I guess it's intended to open up that segment of the market even further and make sure that we give ourselves the best chance of retaining, those higher income members as well.
Speaker #3: So yeah, I guess it's intended to open up that segment of the market even further. And make sure that we are give ourselves the best chance of retaining those higher income members as well.
Chris Britt: Yeah, I guess it's intended to open up that segment of the market even further and make sure that we give ourselves the best chance of retaining, those higher income members as well.
Speaker #2: I like it. Chris, anything to call out on the competitive landscape thinking about what you're seeing from your peers? And is that impacting member behavior at all?
Tien-tsin Huang: I like it. Chris, anything to call out on the competitive landscape, thinking about what you're seeing from your peers, and is that impacting member behavior at all? I'm especially curious as we go into tax season, if you're seeing any change in customer acquisition strategy from the group.
Tien-tsin Huang: I like it. Chris, anything to call out on the competitive landscape, thinking about what you're seeing from your peers, and is that impacting member behavior at all? I'm especially curious as we go into tax season, if you're seeing any change in customer acquisition strategy from the group.
Yeah, of course, you know, we're always looking across the competitive landscape. Most of the primary checking account relationships in America. Reside at the big Banks and we continue to outperform relative to to those players. And, of course, we're always keeping an eye on on other fintechs that are trying to get into the areas of business. That I think we've, uh, we've been able to, to prove some success in. So, um, we're monitoring but we feel really good about, uh, the position that we enjoy right now.
Nice job guys. Thanks.
Speaker #2: And I'm especially curious as we go into tax season if you're seeing any change in customer acquisition strategy from the group.
We'll move next to James faucet with Morgan Stanley. Your line is open.
Speaker #3: Well, I think like Matt said, tax season is always a great one for us. We have a tax prep service. We're seeing huge engagement with that.
Chris: Well, I think, you know, like Matt said, tax season is always a great one for us. We have a tax prep service. We're seeing huge engagement with that. We're continuing to see lots of, you know, even though it's early, we're seeing lots of tax refunds into the accounts. We're seeing people signing up for Trump Accounts and kicking off that process within the tax filing process, which is really exciting, and I just think a great development for our country, particularly the, you know, kind of everyday consumers that we serve. Yeah, of course, you know, we're always looking across the competitive landscape. Most of the primary checking account relationships in America reside at the big banks, and we continue to outperform relative to those players.
Chris Britt: Well, I think, you know, like Matt said, tax season is always a great one for us. We have a tax prep service. We're seeing huge engagement with that. We're continuing to see lots of, you know, even though it's early, we're seeing lots of tax refunds into the accounts. We're seeing people signing up for Trump Accounts and kicking off that process within the tax filing process, which is really exciting, and I just think a great development for our country, particularly the, you know, kind of everyday consumers that we serve. Yeah, of course, you know, we're always looking across the competitive landscape. Most of the primary checking account relationships in America reside at the big banks, and we continue to outperform relative to those players.
Thank you so much and appreciate all all the colors here.
Speaker #3: We're continuing to see lots of even though it's early, we're seeing lots of tax refunds into the accounts. We're seeing people signing up for Trump accounts and kicking off that process within the tax filing process, which is really exciting.
the, the
Speaker #3: And I just think a great development for our country, particularly the kind of everyday consumers that we serve. Yeah, of course, we're always looking across the competitive landscape.
Speaker #3: Most of the primary checking account relationships in America reside at the big banks. And we continue to outperform relative to those players. And of course, we're always keeping an eye on other fintechs that are trying to get into the areas of business that I think we've been able to prove some success in.
Activity levels and continuing to add, uh, users at a, at a pretty good clip, but wondering how we should think about that in context of your efforts to really ungate more products to more of your customers. What, you're learning from that process. Um, how we should expect refinement during 26 and, and I guess really what we're kind of looking at is. Um, you know, is there a possibility that we could even see some acceleration from a pretty consistent rate of of member growth?
Chris: Of course, we're always keeping an eye on other fintechs that are trying to get into the areas of business that I think we've been able to prove some success in. We're monitoring, but we feel really good about the position that we enjoy right now.
Chris Britt: Of course, we're always keeping an eye on other fintechs that are trying to get into the areas of business that I think we've been able to prove some success in. We're monitoring, but we feel really good about the position that we enjoy right now.
Right.
Thanks for the question James. Um,
Speaker #3: So we're monitoring, but we feel really good about the position that we enjoy right now.
Speaker #2: Nice job, guys. Thanks.
Tien-tsin Huang: Nice job, guys. Thanks.
Tien-tsin Huang: Nice job, guys. Thanks.
Operator: We'll move next to James Faucette with Morgan Stanley. Your line is open.
Operator: We'll move next to James Faucette with Morgan Stanley. Your line is open.
Speaker #1: We'll move next to James Fawcett with Morgan Stanley. Your line is open.
Speaker #4: Thank you so much, and I appreciate all the color here. I wanted to ask you just on the activity levels, and continuing to add users at a pretty good clip.
Mark: Thank you so much. Appreciate all the color here. Wanted to ask you just on kind of the activity levels and continuing to add users at a pretty good clip, but wondering how we should think about that in context of your efforts to really ungate more products to more of your customers, what you're learning from that process, how we should expect refinement during 2026? I guess really what we're kind of looking at is, you know, is there a possibility that we could even see some acceleration from a pretty consistent rate of member growth?
James Faucette: Thank you so much. Appreciate all the color here. Wanted to ask you just on kind of the activity levels and continuing to add users at a pretty good clip, but wondering how we should think about that in context of your efforts to really ungate more products to more of your customers, what you're learning from that process, how we should expect refinement during 2026? I guess really what we're kind of looking at is, you know, is there a possibility that we could even see some acceleration from a pretty consistent rate of member growth?
Speaker #4: But wondering how we should think about that in context of your efforts to really ungate more products to more of your customers, what you're learning from that process, how we should expect refinement during 26.
Like we said, we feel really good about, uh, the efforts and the impact of opening up the top of the funnel and, and Matt sort of shared some of the highlights. Um, you know, that our payback periods on our customer acquisition are as good as they as as they've been in a, in a really long time and and getting better. So we feel like these early engagement initiatives are absolutely, um, you know, playing out well for us, we don't anticipate any, you know, major changes to them. Um, we're constantly trying to figure out ways to make it even easier to, you know, fund an account and to get engaged and to get access to, to services that, uh, that are appealing to you. Um, you know, we're going to continue to, to innovate and test, uh, services that that allow our members to, you know, gain access to trial, you know, trust, you know, uh, temporary.
Speaker #4: And I guess really what we're kind of looking at is is there a possibility that we could even see some acceleration from a pretty consistent rate of member growth?
Speaker #3: Right. Thanks for the question, James. Like we said, we feel really good about the efforts and the impact of opening up the top of the funnel.
Chris: Right. Thanks for the question, James. Like we said, we feel really good about the efforts and the impact of opening up the top of the funnel. Matt sort of shared some of the highlights. You know, our payback periods on our customer acquisition are as good as they've been in a really long time and getting better. We feel like these early engagement initiatives are absolutely, you know, playing out well for us. We don't anticipate any, you know, major changes to them. We're constantly trying to figure out ways to make it even easier to, you know, fund an account and to get engaged and to get access to services that are appealing to you.
Chris Britt: Right. Thanks for the question, James. Like we said, we feel really good about the efforts and the impact of opening up the top of the funnel. Matt sort of shared some of the highlights. You know, our payback periods on our customer acquisition are as good as they've been in a really long time and getting better. We feel like these early engagement initiatives are absolutely, you know, playing out well for us. We don't anticipate any, you know, major changes to them. We're constantly trying to figure out ways to make it even easier to, you know, fund an account and to get engaged and to get access to services that are appealing to you.
Early getting access to to higher level level tiers if you're not quite qualified for it yet. So we think there's going to be lots of ways to to give people a taste of, of all the benefits of chime. So that when they have that moment, uh, that life moment when it's time to convert a primary banking account relationship that we're, you know, hopefully on that. Uh,
Consideration set for them. And uh,
Speaker #3: And Matt sort of shared some of the highlights that our payback periods on our customer acquisition are as good as they've been in a really long time.
Speaker #3: And getting better. So we feel like these early engagement initiatives are absolutely playing out well for us. We don't anticipate any major changes to them.
And at the same time, you know, we're seeing huge success, building building a brand and and, uh, and not just awareness of the brand but the building a brand that is trusted and stands for really a new way to to manage your money, that's authentically helpful and and easy. And in most cases free
Speaker #3: We're constantly trying to figure out ways to make it even easier to fund an account and to get engaged and to get access to services that are appealing to you.
Yeah, makes a lot of sense. And then I want to touch quickly on on credit. Um, you know, credit mix seems to be improving nicely, especially following the
Speaker #3: We're going to continue to innovate and test services that allow our members to gain access to trial, temporarily getting access to higher level tiers if you're not quite qualified for it yet.
Chris: You know, we're going to continue to innovate and test services that allow our members to, you know, gain access to trial, you know, try, you know, temporarily getting access to higher level tiers if you're not quite qualified for it yet. We think there's going to be lots of ways to give people a taste of all the benefits of Chime, so that when they have that moment, that life moment, when it's time to convert a primary banking account relationship, that we're, you know, hopefully on that consideration set for them.
Chris Britt: You know, we're going to continue to innovate and test services that allow our members to, you know, gain access to trial, you know, try, you know, temporarily getting access to higher level tiers if you're not quite qualified for it yet. We think there's going to be lots of ways to give people a taste of all the benefits of Chime, so that when they have that moment, that life moment, when it's time to convert a primary banking account relationship, that we're, you know, hopefully on that consideration set for them.
Chime card, relaunch any color there. And in particular House customer response, been to rewards on the the secured card or are you seeing incremental spend for user or other things? And I'm just wondering if and how this may tie into some of the, the plans, you have to be attractive even to Consumers that are making above a hundred thousand dollars a year. Thanks everybody.
Speaker #3: So we think there's going to be lots of ways to give people a taste of all the benefits of Chime so that when they have that moment that life moment when it's time to convert a primary banking account relationship that we're hopefully on that consideration set for them.
Speaker #3: And at the same time, we're seeing huge success building a brand and not just awareness of the brand, but building a brand that is trusted and stands for really a new way to manage your money that's authentically helpful and easy and in most cases free.
Chris: At the same time, you know, we're seeing huge success building a brand and not just awareness of the brand, but building a brand that is trusted and stands for really a new way to manage your money that's authentically helpful and easy, and in most cases, free.
Chris Britt: At the same time, you know, we're seeing huge success building a brand and not just awareness of the brand, but building a brand that is trusted and stands for really a new way to manage your money that's authentically helpful and easy, and in most cases, free.
Speaker #4: Yeah. Makes a lot of sense. And then I want to touch quickly on credit. Credit mix seems to be improving nicely, especially following the Chime card relaunch.
[Analyst] (Morgan Stanley): Yeah, makes a lot of sense. Then I want to touch quickly on credit. You know, credit mix seems to be improving nicely, especially following the Chime Card relaunch. Any color there? In particular, how has customer response been to rewards on the secured card, or are you seeing incremental spend per user or other things? I'm just wondering if and how this may tie into some of the plans you have to be attractive even to consumers that are making above $100,000 a year. Thanks, everybody.
James Faucette: Yeah, makes a lot of sense. Then I want to touch quickly on credit. You know, credit mix seems to be improving nicely, especially following the Chime Card relaunch. Any color there? In particular, how has customer response been to rewards on the secured card, or are you seeing incremental spend per user or other things? I'm just wondering if and how this may tie into some of the plans you have to be attractive even to consumers that are making above $100,000 a year. Thanks, everybody.
Best answer the question this is Matt, um, yeah, we're we're really thrilled about the early progress on on shein card again. That's our new secured rewards credit card, um, and we do think this is going to be a multi-year growth tail end for us. Um, is I think, you know, uh, this this card earns us nearly 2x take rate, um, versus debit. Um, so it's a really exciting opportunity for us to continue to improve uh, our unit economics. Um, uh, if you just take a look at credit mix of the percentage of of purchase volume, we saw that increase from 16% when we launched the card in September to 21% in December. So it's 30% increase just in the past few months. Um, and you know, in particular, we're really seeing very, you know, strong adoption, among our newest cohorts,
Speaker #4: Any color there in particular? How has customer response been to rewards on the secured card? Are you seeing incremental spend per user, or other things?
Uh, our newest cohorts over half of them, half of our new members are sending with the chime card.
Speaker #4: And I'm just wondering, if and how this may tie into some of the plans you have to be attractive even to consumers that are making above $100,000 a year.
Speaker #4: Thanks, everybody.
Speaker #3: Thanks, James, for the question. This is Matt. Yeah, we're really thrilled about the early progress on Chime card. Again, that's our new secured rewards credit card.
Mark: Thanks, James, for the questions. This is Matt. Yeah, we're really thrilled about the early progress on Chime Card. Again, that's our new secured rewards credit card. We do think this is going to be a multi-year growth tailwind for us. Because I think, you know, this card earns up nearly 2x take rate versus debit. It's a really exciting opportunity for us to continue to improve our unit economics. If you just take a look at credit mix as a percentage of purchase volume, you saw that increase from 16% when we launched the card in September, to 21% in December. A 30% increase just in the past few months.
Matt Newcomb: Thanks, James, for the questions. This is Matt. Yeah, we're really thrilled about the early progress on Chime Card. Again, that's our new secured rewards credit card. We do think this is going to be a multi-year growth tailwind for us. Because I think, you know, this card earns up nearly 2x take rate versus debit. It's a really exciting opportunity for us to continue to improve our unit economics. If you just take a look at credit mix as a percentage of purchase volume, you saw that increase from 16% when we launched the card in September, to 21% in December. A 30% increase just in the past few months.
Those that do adopt. This are using it for over 70% of their time. Spend, and on your question, these members are spending more than members who's not adopted chime card. Um, so net Network, we would've seen really strong credit mix. Uh, for these new cohorts, the credit mix of new cohorts. Specifically is close to 50%,
Speaker #3: And we do think this is going to be a multi-year road tailwind for us because I think you know this card earns up nearly 2x take rate versus debit.
Speaker #3: So it's a really exciting opportunity for us to continue to improve our unit economics. If you just take a look at credit mix as a percentage of purchase volume, you saw that increase from 16% when we launched the card in September to 21% in December.
Um, and on a go forward basis. We're, you know, we think there's a lot of opportunity to continue to drive this this higher, um, including through this year's product road map. Um, uh, and specifically, our new premium memberships here where we're going to offer even better rewards and exclusive perks. While maintaining, you know, pretty similar similar, take rates overall
That's great. Matt thanks.
We'll move next to Andrew Geoffrey with William. Blair, your line is open.
Speaker #3: So it's 30% increase just in the past few months. And in particular, we're really seeing very strong adoption among our newest cohorts. Our newest cohorts over half of them half of our new members are spending with the Chime card.
Mark: In particular, we're really seeing very, you know, strong adoption among our newest cohorts. Our newest cohorts, over half of them, half of our new members are spending with the Chime Card. Those that do adopt it are using it for over 70% of their Chime spend. On your question, these members are spending more than members who've not adopted Chime Card. Net network, we're seeing really strong credit mix for these new cohorts. The credit mix of new cohorts specifically is close to 50%.
Matt Newcomb: In particular, we're really seeing very, you know, strong adoption among our newest cohorts. Our newest cohorts, over half of them, half of our new members are spending with the Chime Card. Those that do adopt it are using it for over 70% of their Chime spend. On your question, these members are spending more than members who've not adopted Chime Card. Net network, we're seeing really strong credit mix for these new cohorts. The credit mix of new cohorts specifically is close to 50%.
Uh, thanks for taking the question. Uh great to see things play out, sort of as anticipated in the business.
Uh, I thought I might drill down a little bit in into instant loans because it it feels like that product is moving a little bit more.
Speaker #3: Those that do adopt it are using it for over 70% of their Chime spend. And on your question, these members are spending more than members who've not adopted Chime card.
Speaker #3: So, net-net, we're seeing really strong credit mix for these new cohorts. The credit mix of new cohorts specifically is close to 50%. And on a go-forward basis, we think there's a lot of opportunity to continue to drive this high, including through this year's product roadmap.
Mark: On a go-forward basis, you know, we think there's a lot of opportunity to continue to drive this higher, including through this year's product roadmap, and specifically our new premium membership tier, where we're going to offer even better rewards and exclusive perks while maintaining a pretty similar take rates overall.
Matt Newcomb: On a go-forward basis, you know, we think there's a lot of opportunity to continue to drive this higher, including through this year's product roadmap, and specifically our new premium membership tier, where we're going to offer even better rewards and exclusive perks while maintaining a pretty similar take rates overall.
Speaker #3: And specifically, our new premium memberships here where we're going to offer even better rewards and exclusive perks while maintaining pretty similar take rates overall.
Speaker #4: That's great, Matt. Thanks.
[Analyst] (Morgan Stanley): That's great, Matt. Thanks.
James Faucette: That's great, Matt. Thanks.
Speaker #1: We'll move next to Andrew Jeffrey with William Blair. Your line is open.
Operator: We'll move next to Andrew Jeffrey with William Blair. Your line is open.
Operator: We'll move next to Andrew Jeffrey with William Blair. Your line is open.
Consumer liquidity products, which are so much better than, than Alternatives in the market. Um, you know, of course, instant loans in my pay included. Could you just sort of frame up for us how the the credit performance is in that particular product, what the growth opportunity is? And maybe just your perspective on how this Suite of liquidity products really enhances consumer value is I think there's some confusion or some, you know, push back in the market about fairness and, and, uh, you know, implied aprs. And, and all the kind of stuff that that folks don't like about payday loans and credit revolving credit. So kind of a a far, reaching question. But I just love to get some perspective on your products in particular and overall View.
Andrew Jeffrey: Thanks for taking the question. Great to see things play out sort of as anticipated in the business. I thought I might drill down a little bit into Instant Loans, because it feels like that product is moving a little bit more front and center for Chime. You know, it's an area where we've spent a lot of time and are very bullish, just broadly speaking, short-term consumer liquidity products, which are so much better than alternatives in the market. You know, of course, Instant Loans and MyPay included. Could you just sort of frame up for us how the credit performance is in that particular product, what the growth opportunity is, and maybe just your perspective on how this suite of liquidity products really enhances consumer value?
Speaker #5: Thanks for taking the question. Great to see things play out sort of as anticipated in the business. I thought I might drill down a little bit into instant loans because it feels like that product is moving a little bit more front and center for Chime.
Andrew Jeffrey: Thanks for taking the question. Great to see things play out sort of as anticipated in the business. I thought I might drill down a little bit into Instant Loans, because it feels like that product is moving a little bit more front and center for Chime. You know, it's an area where we've spent a lot of time and are very bullish, just broadly speaking, short-term consumer liquidity products, which are so much better than alternatives in the market. You know, of course, Instant Loans and MyPay included. Could you just sort of frame up for us how the credit performance is in that particular product, what the growth opportunity is, and maybe just your perspective on how this suite of liquidity products really enhances consumer value?
Yeah, sure. Excuse me, this is Mark. Um just to find instant load.
Speaker #5: And it's an area where we've spent a lot of time and are very bullish just broadly speaking short-term consumer liquidity products, which are so much better than alternatives in the market.
Speaker #5: Of course, instant loans, in my pay included, could you just sort of frame up for us how the credit performance is in that particular product, what the growth opportunity is, and maybe just your perspective on how this suite of liquidity products really enhances consumer value?
Uh, and this is loaded as an installment loan product that as Matt indicated earlier, that our members due to their larger more episodic needs. So I like my pair of f******. We tend to be into pay period. Liquidity. This is, um, this is longer duration. Is there anything from 3 months, uh, up to a year? We're, we're testing right now. And, uh, and right now we're looking at limits anywhere between $300 and a thousand dollars. So it's really for it's really used to sort of larger, um, longer term liquidity, uh, requirements amongst our members. Um,
and, you know,
Speaker #5: Because I think there's some confusion or some pushback in the market about fairness and implied APRs and all the kind of stuff that folks don't like about payday loans and credit revolving credits.
Andrew Jeffrey: I think there's some confusion or some, you know, pushback in the market about fairness and, you know, implied APRs and all the kind of stuff that folks don't like about payday loans and revolving credit. Kind of a far-reaching question, but I'd just love to get some perspective on your products in particular and an overall view.
Andrew Jeffrey: I think there's some confusion or some, you know, pushback in the market about fairness and, you know, implied APRs and all the kind of stuff that folks don't like about payday loans and revolving credit. Kind of a far-reaching question, but I'd just love to get some perspective on your products in particular and an overall view.
This is something we've been testing and you guys have heard us talking about this. We've been testing this for for some time now and really refining the risk models and making sure we we have this really solid.
Speaker #5: So, kind of a far-reaching question, but I'd just love to get some perspective on your products in particular, and your overall view.
um we're very excited about the performance in 25, you know we did 400 million of origination
Speaker #3: Yeah, sure. Excuse me. This is Mark. Just to frame instant loan, instant loan is an installment loan product that, as Matt indicated earlier that our members use for their larger and more episodic needs.
Mark: Yeah, sure. Excuse me. This is Mark. Just to frame Instant Loan, Instant Loan is an installment loan product that, as Matt indicated earlier, that our members use for their larger, more episodic needs. Unlike MyPay or SpotMe, which tend to be intra-pay period liquidity, this is longer duration. It's anything from three months up to a year, we're testing right now. Right now, we're looking at limits anywhere between $300 and $1,000. It's really used for sort of larger, longer-term liquidity requirements amongst our members. You know, this is something we've been testing, you guys have heard us talking about this.
Mark Troughton: Yeah, sure. Excuse me. This is Mark. Just to frame Instant Loan, Instant Loan is an installment loan product that, as Matt indicated earlier, that our members use for their larger, more episodic needs. Unlike MyPay or SpotMe, which tend to be intra-pay period liquidity, this is longer duration. It's anything from three months up to a year, we're testing right now. Right now, we're looking at limits anywhere between $300 and $1,000. It's really used for sort of larger, longer-term liquidity requirements amongst our members. You know, this is something we've been testing, you guys have heard us talking about this.
And we reached a 10% product attached uh by the end of Q4 and uh like all our lending products.
Included only available to our direct deposit members who've been with us for a repetitive time. So this is a product where we're actually able to use this privileged data we have, in terms of their behavior.
Speaker #3: So unlike my pay with SparkMe, which tend to be intra-pay period liquidity, this is longer duration. It's anything from three months up to a year.
And our our privileged, um, position at the top of the repayment stack to sort of manage the, to manage the risk here and therefore actually operate that are unmatched. Um, for these members uh, in the, in the market,
Speaker #3: We're testing right now. And right now, we're looking at limits anywhere between $300 and $1,000. So it's really for it's really used for sort of larger longer-term liquidity requirements amongst our members.
Speaker #3: And this is something we've been testing, and you guys have heard us talking about this. We've been testing this for some time now and really refining the risk models and making sure we have this really solid.
Mark: We've been testing this for some time now and really refining the risk models and making sure we have this really solid. We're very excited about the performance in 25. You know, we did $400 million of origination, and we reached a 10% product attach by the end of Q4. Like all our lending products, Instant Loan is only available to our direct deposit members who've been with us for a period of time. This is a product where we're actually able to use this privileged data we have in terms of their behavior and our privileged position at the top of the repayment stack to sort of manage the risk here, and therefore, actually offer rates that are unmatched for these members in the market. You know, as you...
Mark Troughton: We've been testing this for some time now and really refining the risk models and making sure we have this really solid. We're very excited about the performance in 25. You know, we did $400 million of origination, and we reached a 10% product attach by the end of Q4. Like all our lending products, Instant Loan is only available to our direct deposit members who've been with us for a period of time. This is a product where we're actually able to use this privileged data we have in terms of their behavior and our privileged position at the top of the repayment stack to sort of manage the risk here, and therefore, actually offer rates that are unmatched for these members in the market. You know, as you...
Speaker #3: We're very excited about the performance in '25. We did 400 million of originations. And we reached a 10% product attach by the end of Q4.
So, you know, as you um, like any lending product here, would tend to happen is as you start off and and certainly with your first-time loan you tend to have higher losses. But what we think we could really seen here as matters, indicated is uh as much as the 50% reduction in our repeat loans and we actually expect the loan performance on instant loan to to mirror the trajectory that we've seen with what we uh in my pay over the years. So um you know, it's not at the point where uh it really is really the scale. You started to see some of that in Q4 and and you will see
That throughout, uh, throughout 26.
Speaker #3: And like all our lending products, instant loan is only available to our direct deposit members who've been with us for a period of time.
Speaker #3: So this is a product where we're actually able to use this privileged data we have in terms of their behavior and our privileged position at the top of the repayment stack to sort of manage the risk here.
Um and it really has become a sort of gross platform for us. If we think um it's going to be a much more meaningful contributor to transaction profit over over time.
Speaker #3: And therefore, actually operate at what is unmatched for these members in the market. So, as you like any lending product here, what tends to happen is, as you start off—certainly with your first-time loans—you tend to have higher losses.
Mark: Like any lending product here, what tends to happen is as you start off, and certainly with your first-time loans, you tend to have higher losses. What we're seeing, what we've really seen here, as Matt has indicated, is as much as a 50% reduction in our repeat loans, and we actually expect the loan performance on Instant Loan to mirror the trajectory that we've seen with SpotMe and MyPay over the years. You know, it's now at the point where it really is ready to scale, and you started to see some of that in Q4, and you will see that throughout 2026. It really has become a sort of growth platform for us that we think is gonna be a much more meaningful contributor to transaction profit over time.
Mark Troughton: Like any lending product here, what tends to happen is as you start off, and certainly with your first-time loans, you tend to have higher losses. What we're seeing, what we've really seen here, as Matt has indicated, is as much as a 50% reduction in our repeat loans, and we actually expect the loan performance on Instant Loan to mirror the trajectory that we've seen with SpotMe and MyPay over the years. You know, it's now at the point where it really is ready to scale, and you started to see some of that in Q4, and you will see that throughout 2026. It really has become a sort of growth platform for us that we think is gonna be a much more meaningful contributor to transaction profit over time.
Speaker #3: But what we're seeing, what we've really seen here, as Matt has indicated, is as much as a 50% reduction in our repeat loans. And we actually expect the loan performance on Instant Loan to mirror the trajectory that we've seen with SparkMe and MyPay over the years.
Having said that, you know, these are risky loans, they the longer duration high limit. So, you know, you're not going to see the sort of attached rates that you would see with something like, um, like my pay. But, you know, if you were to look at the the aprs, on, on a product like this, this is, um, this is well within this sort of lending, um, you know, 36% APR cap. So, this is, this is not a, uh, to to compare this to a payday loan or even some of the sort of more creative products out there would be a huge Injustice to this, you know, to this product. Um, in fact, uh, it's such a great product. This is actually our highest index product that we have, um, today in our, in our portfolio. And, you know, we really, really excited about this Prospect for 26.
Speaker #3: So it's not at the point where it really is ready to scale. You started to see some of that in Q4 and you will see that throughout '26.
Yeah, it's it sounds that way and and just to be clear, Matt will Instant loans. Be transaction profit. Margin creative in 26.
Speaker #3: And it really has become a sort of growth platform for us that we think is going to be a much more meaningful contributor to transaction profit over time.
Or or comparable to the rest of the company, I guess the way to ask questions.
Speaker #3: Having said that, these are riskier loans. They're longer duration, higher limit. So you're not going to see the sort of attach rates that you would see with something like MyPay.
Mark: Having said that, you know, these are riskier loans. They're longer duration, higher limits, you know, you're not gonna see the sort of attach rates that you would see with something like MyPay. You know, if you were to look at the APRs on a product like this is well within the sort of lending, you know, 36% APR cap. This is not a, to compare this to a payday loan or even some of the sort of more creative products out there, would be a huge injustice to this, you know, to this product. In fact, it's such a great product. This is actually our highest NPS product that we have today in our portfolio.
Mark Troughton: Having said that, you know, these are riskier loans. They're longer duration, higher limits, you know, you're not gonna see the sort of attach rates that you would see with something like MyPay. You know, if you were to look at the APRs on a product like this is well within the sort of lending, you know, 36% APR cap. This is not a, to compare this to a payday loan or even some of the sort of more creative products out there, would be a huge injustice to this, you know, to this product. In fact, it's such a great product. This is actually our highest NPS product that we have today in our portfolio. you know, we're really excited about its prospects in 2026.
Yeah, we, we do expect this to be a contributor to transaction profit dollars. Um, that particularly, as we we exit, uh, exit the year
Okay, but perhaps lower margin.
With opportunity going forward. Okay?
Speaker #3: But if you were to look at the APRs on a product like this, this is well within the sort of lending 36% APR cap.
Speaker #3: So this is not a to compare this to a payday loan or even some of the sort of more creative products out there would be a huge injustice to this product.
Speaker #3: In fact, it's such a great product. This is actually our highest NPH product that we have today in our portfolio. And we really excited about its prospects in '26.
All right, where uh, you did economics just gets better and better over time.
Mark: you know, we're really excited about its prospects in 2026.
Well, you've proven that out. Nice job. Thanks.
Speaker #5: Yeah, it sounds that way. And just to be clear, Matt, will instant loans be transaction profit margin accretive in '26? Or comparable to the rest of the company, I guess, is the way to ask the question?
[Analyst] (William Blair): Yeah, it sounds that way. Just to be clear, Matt, will Instant Loans be transaction profit margin accretive in 26? Comparable to the rest of the company, I guess the way to ask the question.
Andrew Jeffrey: Yeah, it sounds that way. Just to be clear, Matt, will Instant Loans be transaction profit margin accretive in 26? Comparable to the rest of the company, I guess the way to ask the question.
We'll take our next question from will Nance. With Goldman Sachs your line is open.
Speaker #3: Yeah. We do expect this to be a contributor to transaction profit dollars. Particularly as we exit the year.
Mark: Yeah, we do expect this to be a contributor to transaction profit dollars, particularly as we reexit activity.
Matt Newcomb: Yeah, we do expect this to be a contributor to transaction profit dollars, particularly as we reexit activity.
Speaker #5: Okay. But perhaps lower margin, with opportunity for improvement going forward, I guess.
[Analyst] (William Blair): Okay, perhaps lower margin with opportunity-
Andrew Jeffrey: Okay, perhaps lower margin with opportunity-
Mark: Yeah.
Matt Newcomb: Yeah.
[Analyst] (William Blair): going forward?
Andrew Jeffrey: going forward?
Mark: Yeah. Look, I think from a marketing perspective, it will look different than other parts of our liquidity products. You know, this is also, as Mark mentioned, something that will continue to improve over time, as our portfolio matures, as the portfolio shifts to more repeat borrowers or longer duration. Again, very kind of pretty similar playbook that we saw with SpotMe and MyPay, where unit economics just gets better and better over time.
Matt Newcomb: Yeah. Look, I think from a marketing perspective, it will look different than other parts of our liquidity products. You know, this is also, as Mark mentioned, something that will continue to improve over time, as our portfolio matures, as the portfolio shifts to more repeat borrowers or longer duration. Again, very kind of pretty similar playbook that we saw with SpotMe and MyPay, where unit economics just gets better and better over time.
Speaker #3: Yeah. Look, I think from a margin perspective, it will look different than other parts of our liquidity products. But this is also, as Mark mentioned, something that will continue to improve over time.
Speaker #3: As our portfolio matures, as the portfolio shifts to, or repeat borrowers or longer duration. Again, very kind of, very similar playbook that we saw with SparkMe and MyPay, where you did see economics just get better and better over time.
Hey guys, great results. Thank you for taking the question. Uh I was hoping to zero out some of the commentary around the new variable pricing model for my pay. Uh obviously really great traction getting uh the margin profile to where it is and the losses down to 1% with the new variable pricing model. Could you talk about your expectations, uh, for how that will impact both the uh, the r and the transaction margins starting at the first quarter and then maybe you can elaborate a little bit on some of the commentary around expanding access, you know, you know, how should we think about that in the context of, obviously, higher revenue from higher prices? And you know, is there room to maybe tweak up the losses to expand access? Would you expect a lot about the slow to the bottom line? And ultimately to the margin? Just how you think about some of those moving pieces. Thank you.
thanks will, um,
Speaker #4: Well, you've proven that out. Nice job. Thanks.
[Analyst] (William Blair): Well, you've proven that out. Nice job. Thanks.
Andrew Jeffrey: Well, you've proven that out. Nice job. Thanks.
Operator: We'll take our next question from Will Nance with Goldman Sachs. Your line is open.
Operator: We'll take our next question from Will Nance with Goldman Sachs. Your line is open.
Speaker #1: We'll take our next question from Will Nance with Goldman Sachs. Your line is open.
Speaker #6: Hey, guys. Great results. Thank you for taking the question. I was hoping to zero in on some of the commentary around the new variable pricing model for MyPay.
Will Nance: Hey, guys, great results. Thank you for taking the question. I was hoping to zero in on some of the commentary around the new variable pricing model for MyPay. Obviously, really great traction getting the margin profile to where it is and the losses down to 1%. With the new variable pricing model, could you talk about your expectations for how that will impact both the ARPU and the transaction margin starting in Q1? Maybe you can elaborate a little bit on some of the commentary around expanding access. You know, how should we think about that in the context of obviously higher revenue from higher pricing? You know, is there room to maybe tweak up the losses to expand access?
Will Nance: Hey, guys, great results. Thank you for taking the question. I was hoping to zero in on some of the commentary around the new variable pricing model for MyPay. Obviously, really great traction getting the margin profile to where it is and the losses down to 1%. With the new variable pricing model, could you talk about your expectations for how that will impact both the ARPU and the transaction margin starting in Q1? Maybe you can elaborate a little bit on some of the commentary around expanding access. You know, how should we think about that in the context of obviously higher revenue from higher pricing? You know, is there room to maybe tweak up the losses to expand access?
Speaker #6: Obviously, really great traction getting the margin profile to where it is and the losses down to 1%. With the new variable pricing model, could you talk about your expectations for how that will impact both the ARPU and the transaction margin starting in the first quarter and then maybe you can elaborate a little bit on some of the commentary around expanding access?
Yeah, maybe it's petite is up a bit, I think. Uh, we're really excited about, uh, the Tailwind that we have, uh, with my pay on, from a revenue perspective going uh, going into 26 here. We think it's, it's 1 of many Tailwind that we have. We talked about chime card adoption. Um, talked about instant loans, but we, we are, uh, excited about some of these changes, uh, both on the revenue side, but also in terms of, um, opening up the availability to, to more folks. So maybe I'll pass over to Mark and see overseas that part of the business. Thanks Chris. Hey Will. Um, yeah, you know, as we indicated in the prepared, remarks, my prayer really was break out for us in 25.
Speaker #6: How should we think about that in the context of obviously higher revenue from higher pricing? Is there room to maybe tweak up the losses to expand access?
2000 million, uh, in Revenue, transaction cost margin by the end of Q4, almost 60%. And that's really in the first year of this as a lending product, which is which we were very excited about.
Um,
Speaker #6: Would you expect a lot of that to slow to the bottom line and ultimately to the margin? Just how you think about some of those moving pieces.
Will Nance: Would you expect a lot of that to flow to the bottom line and ultimately to the margin? Just how you think about some of those moving pieces. Thank you.
Will Nance: Would you expect a lot of that to flow to the bottom line and ultimately to the margin? Just how you think about some of those moving pieces. Thank you.
Speaker #6: Thank you.
Speaker #3: Thanks, Will. Yeah. Maybe just to tee this up a bit, I think we're really excited about the tailwind that we have with MyPay from a revenue perspective going into '26 here.
Mark: Thanks, Will. Yeah, just to tee this up a bit, I think, we're really excited about the tailwind that we have with MyPay on from a revenue perspective, going into 2026 here. We think it's one of many tailwinds that we have. We talked about Chime Card adoption, talked about Instant Loans, but we are excited about some of these changes, both on the revenue side, but also in terms of opening up the availability to more folks. Maybe I'll pass over to Mark, since he oversees that part of the business.
Chris Britt: Thanks, Will. Yeah, just to tee this up a bit, I think, we're really excited about the tailwind that we have with MyPay on from a revenue perspective, going into 2026 here. We think it's one of many tailwinds that we have. We talked about Chime Card adoption, talked about Instant Loans, but we are excited about some of these changes, both on the revenue side, but also in terms of opening up the availability to more folks. Maybe I'll pass over to Mark, since he oversees that part of the business.
you know, I think as you know, we started my payoff with a fixed fee, pricing model. So it was free if you received your um, Advance within after 24 hours, and it was a 2.6 fee. If you did it immediately, but we realized pretty quickly was that we were trying to scale the product
Speaker #3: We think it's one of many tailwinds that we have. We talked about Chime Card adoption, talked about instant loans, but we are excited about some of these changes both on the revenue side but also in terms of opening up the availability to more folks.
Trying to get access to bigger limits to more to more people faster. That's actually became a hindrance. Probably to be able to do that. And so, we shifted it to a variable, uh, pricing model that, that really will allow us to leverage this much more. So growth platform and sort of scale my pay, uh, over time.
Speaker #3: So maybe I'll pass it over to Mark, since he oversees that part of the business.
Mark: Thanks, Chris. Hey, Will. Yeah, you know, as we indicated in the prepared remarks, MyPay really was very clear for us in 25. $400 million in revenue, transaction profit margin by the end of Q4, almost 60%. That's really in the first year of this as a lending product, which we are very excited about. You know, I think, as you know, we started MyPay off with a fixed fee pricing model, so it was free if you received your advance within up to 24 hours, and it was a $2.06 fee if you did it immediately. What we realized pretty quickly was that we were trying to scale the product, trying to give access to bigger limits to more people faster.
Mark Troughton: Thanks, Chris. Hey, Will. Yeah, you know, as we indicated in the prepared remarks, MyPay really was very clear for us in 25. $400 million in revenue, transaction profit margin by the end of Q4, almost 60%. That's really in the first year of this as a lending product, which we are very excited about. You know, I think, as you know, we started MyPay off with a fixed fee pricing model, so it was free if you received your advance within up to 24 hours, and it was a $2.06 fee if you did it immediately. What we realized pretty quickly was that we were trying to scale the product, trying to give access to bigger limits to more people faster.
Speaker #7: Will. Yeah. As we indicated in the prepared remarks, MyPay really was breakout for us in '25. 400 million in revenue, transaction profit margin, by the end of Q4, almost 60%.
Speaker #7: And that's really in the first year of this as a lending product, which we were very excited about. I think as you know, we started MyPay off with a fixed fee pricing model.
Um, we did that in a series of actions, really that started in Q4 um last year and and culminated in in the middle of January this year. So you would already have seen some of the increase in my pay year already in Q4 over Q3. Um, there is more to come in q1 and Beyond
Having said that it's still very early days.
You know, we um with respect to the latest pricing changes, we haven't even had our first full calendar month yet.
Speaker #7: So, it was free if you received your advance within or after 24 hours, and it was a $2 fixed fee if you did it immediately.
So I think it's fair to say that um, this is meeting our expectations and we're we're excited by the impact of this.
Speaker #7: What we realized pretty quickly was, as we were trying to scale the product, trying to give access to bigger limits to more people faster, that fixed fee actually became a hindrance to our ability to be able to do that.
But you know, we're not going to be giving specific guidance on the, my pay impact, uh, individually for 2026, but it is built into our overall revenue and ebit guidance for the year.
Mark: That fixed fee actually became a hindrance to our ability to be able to do that. We shifted it to a variable pricing model that really will allow us to leverage this much more as a growth platform and sort of scale MyPay over time. We did that in a series of actions, really, that started in Q4 last year, and culminated in the middle of January this year. You would already have seen some of the increase in MyPay yield already in Q4 over Q3. There is more to come in Q1 and beyond. Having said that, it's still very early days. You know, we, with respect to the latest pricing changes, we haven't even had our first full calendar month yet.
Mark Troughton: That fixed fee actually became a hindrance to our ability to be able to do that. We shifted it to a variable pricing model that really will allow us to leverage this much more as a growth platform and sort of scale MyPay over time. We did that in a series of actions, really, that started in Q4 last year, and culminated in the middle of January this year. You would already have seen some of the increase in MyPay yield already in Q4 over Q3. There is more to come in Q1 and beyond. Having said that, it's still very early days. You know, we, with respect to the latest pricing changes, we haven't even had our first full calendar month yet.
Speaker #7: And so we shifted it to a variable pricing model that really will allow us to leverage this much more as a growth platform and sort of scale MyPay over time.
Speaker #7: We did that in a series of actions, really, that started in Q4 last year and culminated in the middle of January this year. So you would already have seen some of the increase in MyPay yield already in Q4 over Q3.
Um and I think, you know what you're going to see with us to come back to the second part of your question. We do see opportunities going forward for us instead of necessarily maintaining that 1% loss rate for us to really optimize my pays more effectively from a net experience and a transaction process perspective. So this is a this is going to be a a strong growth platform for us going forward and and we're going to continue to do that while maintaining this is the lowest cost product in Market.
Speaker #7: There is more to come in Q1 and beyond. Having said that, it's still very early days. We with respect to the latest pricing changes, we haven't even had our first full calendar month yet.
Speaker #7: So I think it's fair to say that this is meeting our expectations, and we're excited by the impact of this. But we're not going to be giving specific guidance on the MyPay impact individually for 2026.
Mark: I think it's fair to say that this is meeting our expectations, and we're excited by the impacts of this. You know, we're not going to be giving specific guidance on the MyPay impact individually for 2026, but it is built into our overall revenue and EBITDA guidance for the year. I think, you know, what you're going to see with us, to come back to the second part of your question, we do see opportunities going forward for us, instead of necessarily maintaining that 1% loss rate, for us to really optimize MyPay more effectively from a member experience and a transaction profit perspective. This is going to be a strong growth platform for us going forward.
Mark Troughton: I think it's fair to say that this is meeting our expectations, and we're excited by the impacts of this. You know, we're not going to be giving specific guidance on the MyPay impact individually for 2026, but it is built into our overall revenue and EBITDA guidance for the year. I think, you know, what you're going to see with us, to come back to the second part of your question, we do see opportunities going forward for us, instead of necessarily maintaining that 1% loss rate, for us to really optimize MyPay more effectively from a member experience and a transaction profit perspective. This is going to be a strong growth platform for us going forward.
That's great, appreciate that, caller. And then just on the user growth, obviously pretty strong this quarter. Um, you know, and I hear the commentary on your expectations for the full year. I'm just wondering if you could talk a little bit about the trajectory of time, Enterprise over time with some of the recent partners and and sounds like more to announce in the near future. How are you thinking about you know, when China Enterprise could be a more meaningful contributor to the user growth and uh is that something that we can see as we progress through the year. Thank you and nice job today.
Sure, uh I'll continue with that 1.
Speaker #7: But it is built into our overall revenue and EBITDA guidance for the year. And I think what you're going to see with us—to come back to the second part of your question—we do see opportunities going forward for us, instead of necessarily maintaining that 1% loss rate, for us to really optimize MyPay more effectively from a member experience and a transaction profit perspective.
um, you know, in terms of enterprise
Speaker #7: So this is going to be a strong growth platform for us going forward. And we're going to continue to do that while maintaining the lowest cost product in the market.
Mark: We're going to continue to do that while maintaining this is the lowest cost product in the market.
Mark Troughton: We're going to continue to do that while maintaining this is the lowest cost product in the market.
Within the value prop, uh resonating really well with uh with employers to to broader Suite, rather than just in the way. Jack says, it's totally free with some very sensitive offerings out there and we find that any employer that we uh, we speak to already has a solid installation chime members, which gives us a strong differentiator.
So, I think you started seeing that.
Speaker #6: That's great. Appreciate that, caller. And then just on the user growth, obviously pretty strong this quarter. And I hear the commentary on your expectations for the full year.
Will Nance: That's great. Appreciate that, Colin. Just on the user growth, obviously, pretty strong this quarter. You know, I hear the commentary on your expectations for the full year. I'm just wondering if you could talk a little bit about the trajectory of Chime Enterprise over time with some of the recent partners and sounds like more to announce in the near future. How are you thinking about, you know, when Chime Enterprise could be a more meaningful contributor to the user growth? Is that something we could see as we progress through the year? Thank you, and nice job today.
Will Nance: That's great. Appreciate that, Colin. Just on the user growth, obviously, pretty strong this quarter. You know, I hear the commentary on your expectations for the full year. I'm just wondering if you could talk a little bit about the trajectory of Chime Enterprise over time with some of the recent partners and sounds like more to announce in the near future. How are you thinking about, you know, when Chime Enterprise could be a more meaningful contributor to the user growth? Is that something we could see as we progress through the year? Thank you, and nice job today.
Speaker #6: I'm just wondering if you could talk a little bit about the trajectory of Chime Enterprise over time, with some of the recent partners, and it sounds like there is more to announce in the near future.
Manifesting itself in this steady drum beat of employers that we've been announcing and we just announced another, another, another few Partners, you know, earlier earlier this week.
Speaker #6: How are you thinking about when Chime Enterprise could be a more meaningful contributor to the user growth? And is that something we could see as we progress through the year?
Speaker #6: Thank you. And nice job today.
Speaker #7: Sure. I'll continue with that one. In terms of enterprise, we continue to be really excited. And there's a reason that it's one of our priorities for 2026, as Chris outlined up front.
Mark: Sure. I'll continue with that one. You know, in terms of Chime Enterprise, we continue to be really excited, and there's a reason that it's one of our priorities for 2026, as Chris outlined up front. We're seeing the value prop resonating really well with employers to grow the suite rather than just earned wage access, totally free, but some very expensive offerings out there. We find that any employer that we speak to already has a solid install base of Chime members, which gives us a strong differentiator. I think you started seeing that manifesting itself in the steady drumbeat of employers that we've been announcing, and we just announced another few partners here earlier this week.
Mark Troughton: Sure. I'll continue with that one. You know, in terms of Chime Enterprise, we continue to be really excited, and there's a reason that it's one of our priorities for 2026, as Chris outlined up front. We're seeing the value prop resonating really well with employers to grow the suite rather than just earned wage access, totally free, but some very expensive offerings out there. We find that any employer that we speak to already has a solid install base of Chime members, which gives us a strong differentiator. I think you started seeing that manifesting itself in the steady drumbeat of employers that we've been announcing, and we just announced another few partners here earlier this week.
Um, look, it is a new go to market motion for us and it does take longer than ramping up our consumer Channel. But um, we, we have a solid pipeline, uh, we expect to be, uh, making some more announcements here in the near in the near future. Um, we're not giving specific guidance related to ads from, um, from Enterprise. But again, those are those are included in our in our overall guidance.
um, 1 piece of debate I can share is that
Speaker #7: We're seeing the value prop resonating really well with employers. It's a broader suite rather than just, in which access is totally free, but there are some very expensive offerings out there.
Um, you know, we at our employer Partners, we are not only seeing strong adoption.
Speaker #7: And we find that any employer that we speak to already has a solid install base of Chime members, which gives us a strong differentiator.
But what we're actually seeing is higher monetization in Greater retention on our Enterprise members than we're actually seeing in our director consumer channels. So this is something we continue to be excited about
That's great. Thanks for taking the questions.
Speaker #7: And so, I think you started seeing that manifesting itself in this steady drumbeat of employers that we've been announcing. And we just announced another few partners here earlier this week.
We'll move next to Jeff kwell with seport research, your line is open.
Mark: Look, it is a new go-to-market motion for us, and it does take longer than ramping up our consumer channel. We have a solid pipeline. We expect to be making some more announcements here in the near future. We're not giving specific guidance related to ads from enterprise, but again, those are included in our overall guidance. One piece of data I can share is that, you know, at our employer partners, we are not only seeing strong adoption, but what we're actually seeing is higher monetization and greater retention on our enterprise members than we're actually seeing in our direct-to-consumer channel. This is something we continue to be excited about.
Hey, thanks a lot. I wanted to ask 1 on your LTB, the CAC, I want to ask you, if you could drill into that.
Speaker #7: Look, it is a new go-to-market motion for us. And it does take longer than ramping up our consumer channel. But we have a solid pipeline.
Mark Troughton: Look, it is a new go-to-market motion for us, and it does take longer than ramping up our consumer channel. We have a solid pipeline. We expect to be making some more announcements here in the near future. We're not giving specific guidance related to ads from enterprise, but again, those are included in our overall guidance. One piece of data I can share is that, you know, at our employer partners, we are not only seeing strong adoption, but what we're actually seeing is higher monetization and greater retention on our enterprise members than we're actually seeing in our direct-to-consumer channel. This is something we continue to be excited about.
Customer acquisition cost side of the equation. Can maybe talk about what the trend is right now, because you added 500,000 active numbers. This quarter looks really strong so I'm curious
Speaker #7: We expect to be making some more announcements here in the near future. We're not giving specific guidance related to ads from enterprise. But again, those are included in our overall guidance.
Speaker #7: One piece of data I can share is that we've at our employer partners, we are not only seeing strong adoption, but we're actually seeing is higher monetization and greater retention on our enterprise members than we're actually seeing in our direct-to-consumer channel.
Whether you made any changes in terms of how you acquired customers and then related to that, um, can you maybe unpack or help us understand what's driving that 8X LTB spectac? You're highlighting in the deck? Is that more the impact when we spend in the new products? And the penetration is driving LGB higher or how should we be thinking about LGB versus Tech?
Speaker #7: So, this is something we continue to be excited about.
Speaker #6: That's great. Thanks for taking the question.
Will Nance: That's great. Thanks for taking the question.
Will Nance: That's great. Thanks for taking the question.
Speaker #8: We'll move next to Jeff Cantwell with Seaport Research. Your line is open.
Operator: We'll move next to Jeff Cantwell with Seaport Research. Your line is open.
Operator: We'll move next to Jeff Cantwell with Seaport Research. Your line is open.
Yeah, thanks for the question Jeff. So um what I would say first on the new customer acquisition side is uh very consistent trends that we've seen in the past, you know, over 50% of the active, continue to come to charm via organic, uh and member-driven channels like referrals that continues to be you know, the star of our show. Um we we've actually made some gains on the tax side year-over-year um you know cap for the full year in 2025 actually down.
Speaker #9: Hey, thanks a lot. I wanted to ask one on your LTB, the CAC. I want to ask you if you could drill into that.
Jeff Cantwell: Hey, thanks a lot. I wanted to ask one on your LTV, the CAC. I want to ask you if you could drill into that customer acquisition cost side of the equation. Can you maybe talk about what the trend is right now? Because you added 500,000 active members this quarter, so it's really strong. So I'm curious whether you made any changes in terms of how you acquire customers. Related to that, can you maybe unpack or help us understand what's driving that 8x LTV to CAC you're highlighting in the deck? Is that more the impact when we're spending the new products and the penetration is driving LTV higher, or how should we be thinking about LTV versus CAC? Thanks.
Jeff Cantwell: Hey, thanks a lot. I wanted to ask one on your LTV, the CAC. I want to ask you if you could drill into that customer acquisition cost side of the equation. Can you maybe talk about what the trend is right now? Because you added 500,000 active members this quarter, so it's really strong. So I'm curious whether you made any changes in terms of how you acquire customers. Related to that, can you maybe unpack or help us understand what's driving that 8x LTV to CAC you're highlighting in the deck? Is that more the impact when we're spending the new products and the penetration is driving LTV higher, or how should we be thinking about LTV versus CAC? Thanks.
Speaker #9: Customer acquisition cost side of the equation. Can you maybe talk about what the trend is right now? Because you added 500,000 active members this quarter.
Speaker #9: It's looked really strong. So I'm curious, whether you made any changes in terms of how you acquire customers. And then related to that, can you maybe unpack or help us understand what's driving that 8X LTB to CAC?
Speaker #9: You're highlighting it in the deck. Is that more the impact from expanding the new products and the penetration that's driving LTB higher? Or how should we be thinking about LTB versus CAC?
Speaker #9: Thanks.
Speaker #10: Yeah. Thanks for the question, Jeff. So what I would say first on the new customer acquisition side is very consistent trends that we've seen in the past.
Matt: Yeah, thanks for the question, Jeff Cantwell. What I would say first on the new customer acquisition side is very consistent trends that we've seen in the past. You know, over 50% of new actives continue to come to Chime via organic and member-driven channels like referrals. That continues to be, you know, star of our show. We've actually made some gains on the CAC side year-over-year. You know, CAC for the full year in 2025 is actually down about 10% relative to the prior year. A lot of the early engagement initiatives that Chris mentioned earlier about making it easier to get started with Chime were big contributors to that. Feeling really good, I think, about the overall trajectory on CAC.
Chris Britt: Yeah, thanks for the question, Jeff Cantwell. What I would say first on the new customer acquisition side is very consistent trends that we've seen in the past. You know, over 50% of new actives continue to come to Chime via organic and member-driven channels like referrals. That continues to be, you know, star of our show. We've actually made some gains on the CAC side year-over-year. You know, CAC for the full year in 2025 is actually down about 10% relative to the prior year. A lot of the early engagement initiatives that Chris mentioned earlier about making it easier to get started with Chime were big contributors to that. Feeling really good, I think, about the overall trajectory on CAC.
Speaker #10: Over 50% of new actives continue to come to Chime via organic and member-driven channels like referrals—that continues to be the star of our show.
I'm about 10% relative to the prior year, a lot of the early engagement initiatives that Chris mentioned earlier about making it easier to get started with chime were big contributors to that. Um, so feeling really good. I I think about the, the overall trajectory on CAC. Um, I think probably even uh, uh, even more. So are we feeling good about the, the, the LTV games, um, that we're seeing? Um, and that I think is, is probably the primary driver here of the, you know, strong, uh, uh, prank on overall LTB to cap up north of 8X. Um, a few of the, the contributors to that have been, uh, you know, the overall stuff in transaction. Margins. Uh, resulting from our time, core migration. Um, that's driven a, a step up. Um, and additional benefit is certainly been uh our my pay loss rate Improvement. Uh, you've seen that built into our transaction margin as well. Um, and then third again, particularly among our new cohorts, chime card is really
Speaker #10: We've actually made some gains on the CAC side, year over year. CAC for the full year in 2025 is actually down about 10% relative to the prior year.
Speaker #10: A lot of the early engagement initiatives that Chris mentioned earlier about making it easier to get started with Chime for big contributors to that.
Resonated um again where new cohorts are seeing uh, close to 50% credit mix. And of course credit or nearly 2x to take rate compared to to debit. So, um, yeah, I guess in summary, you know, we're we're making strong progress on both sides, uh, both CAC and LTV.
Speaker #10: So, feeling really good, I think, about the overall trajectory on CAC. I think probably even more so, we're feeling good about the LTV gains that we're seeing.
Matt: I think probably even more so are we feeling good about the LTV gains that we're seeing. That, I think, is probably the primary driver here of the, you know, strong print on overall LTV to CAC up north of 8x. A few of the contributors to that have been, you know, the overall step up in transaction margin resulting from our ChimeCore migration. That's driven a step up. An additional benefit has certainly been our MyPay loss rate improvement. You've seen that build into our transaction margin as well. Third, again, particularly among our new cohorts, Chime Card has really resonated.
Chris Britt: I think probably even more so are we feeling good about the LTV gains that we're seeing. That, I think, is probably the primary driver here of the, you know, strong print on overall LTV to CAC up north of 8x. A few of the contributors to that have been, you know, the overall step up in transaction margin resulting from our ChimeCore migration. That's driven a step up. An additional benefit has certainly been our MyPay loss rate improvement. You've seen that build into our transaction margin as well. Third, again, particularly among our new cohorts, Chime Card has really resonated.
Appreciate it. I want to ask you 1 on rpam, as you're thinking about 2026, do you mind just, uh, telling us what is the right growth assumption? You have for RPM? I think it seems like you have
Speaker #10: And that, I think, is probably the primary driver here of the strong print on overall LTV to CAC up north of 8X. A few of the contributors to that have been the overall step-up in transaction margin, resulting from our Chime core migration, that's driven a step-up.
I'm hearing you, you have good, you know, product momentum right now across instant loans and might pay and others. And so, so maybe just talk about that and what you see is the more immediate drivers impacting our time over the course of 2026. Thanks
Speaker #10: An additional benefit is certainly been our MyPay loss rate improvement. You've seen that build into our transaction margin as well. And then third, again, particularly among our new cohorts, Chime Card is really resonating.
Yeah I think uh Jeff a lot of the similar drivers um that I mentioned will flow through the 2026 as well from an RPM perspective. So um you know chime card I think is a is probably the um a great 1 um to start with again further than 2x take rate.
Matt: Again, where new cohorts are seeing close to 50% credit mix, and of course, credit earns nearly 2x take rate compared to debit. Yeah, I guess in summary, you know, we're making strong progress on both sides, both CAC and LTV.
Speaker #10: Again, where new cohorts are seeing close to 50% credit mix and, of course, credit earns nearly 2x the take rate compared to debit. So yeah, I guess in summary, we're making strong progress on both sides, both CAC and LTB.
Chris Britt: Again, where new cohorts are seeing close to 50% credit mix, and of course, credit earns nearly 2x take rate compared to debit. Yeah, I guess in summary, you know, we're making strong progress on both sides, both CAC and LTV.
Speaker #9: Appreciate it. I want to ask you one on RPAM. As you're thinking about 2026, do you mind just telling us what is the right growth assumption you have for RPAM?
Jeff Cantwell: Appreciate it. I want to ask you one on RPAM. As you're thinking about 2026, do you mind just telling us what is the right growth assumption you have for RPAM? It seems like you have, I'm hearing you have good, you know, product momentum right now across Instant Loans and MyPay and others. So maybe just talk about that and what you see as the more immediate drivers impacting RPAM over the course of 2026. Thanks.
Jeff Cantwell: Appreciate it. I want to ask you one on RPAM. As you're thinking about 2026, do you mind just telling us what is the right growth assumption you have for RPAM? It seems like you have, I'm hearing you have good, you know, product momentum right now across Instant Loans and MyPay and others. So maybe just talk about that and what you see as the more immediate drivers impacting RPAM over the course of 2026. Thanks.
A contributor to RPM growth. We expect this year, um, an instant loss as well. Um, is a third, you know, contributor to, to RPM growth, uh, this year. So, um, you know, multiple exciting Tailwind of products that we've already launched in a really scaling and then, um, you know, beyond that, uh, we're also um, uh, very excited about the new product roadmap that Chris mentioned again across, uh, new membership tiers. Uh, investing products joint accounts and other issues.
Speaker #9: It seems like you have if I'm hearing you, it has good product momentum right now across instant loans and MyPay and others. And so maybe just talk about that and what you see as the more immediate drivers impacting RPAM over the course of 2026.
Great. Thanks very much.
We'll move next to Adam Frisk with evercore isi. Your line is open.
Speaker #9: Thanks.
Speaker #10: Yeah, I think, Jeff, a lot of the similar drivers that I mentioned will flow through to 2026 as well from an RPAM perspective. So Chime Card, I think, is probably the great one.
Matt: I think, Jeff, a lot of the similar drivers that I mentioned will flow through to 2026 as well from an RPAM perspective. You know, Chime Card, I think is a, is probably the, a great one to start with. Again, for the 2x take rate. This new MyPay pricing and monetization model that we have will also be a contributor to ARPAM growth we expect this year. Instant Loan as well, is a third, you know, contributor to ARPAM growth this year. You know, multiple exciting tailwinds of products that we've already launched and are really scaling.
Matt Newcomb: I think, Jeff, a lot of the similar drivers that I mentioned will flow through to 2026 as well from an RPAM perspective. You know, Chime Card, I think is a, is probably the, a great one to start with. Again, for the 2x take rate. This new MyPay pricing and monetization model that we have will also be a contributor to ARPAM growth we expect this year. Instant Loan as well, is a third, you know, contributor to ARPAM growth this year. You know, multiple exciting tailwinds of products that we've already launched and are really scaling.
Speaker #10: To start with, again, turning 2X the take rate. This new MyPay pricing and monetization model that we have will also be a contributor to RPAM growth.
Speaker #10: We expect this year, and instant loans as well. There's a third contributor to RPAM growth this year, so multiple exciting tailwinds of products that we've already launched and are really scaling.
Hi guys, really nice. Uh, really nice update here in in execution. Um, want to hit operating leverage for a sec. Obviously, a lot of the algorithm depends on growth on the top line. But of the cost, lever is still the same heading into the next few years. Um, and if you could talk about, maybe the top few biggest levers as core at the top of the list, or as a lot of that been realized, where, where is that leverage going to come from? Um, and then on my pay losses reached 100 basis points. Is there still room to improve further? Or is this the level that you want as the right balance between growth and loss? Thanks.
Speaker #10: And then, beyond that, we're also very excited about the new product roadmap that Chris mentioned—again, across new membership tiers, investing products, joint accounts, and others.
Matt: You know, beyond that, we're also very excited about the new product roadmap that Chris mentioned, again, across new membership tiers, investing products, joint accounts, and other solutions.
Matt Newcomb: You know, beyond that, we're also very excited about the new product roadmap that Chris mentioned, again, across new membership tiers, investing products, joint accounts, and other solutions.
Speaker #9: Great. Thanks very much.
Sanjay Sakhrani: Great. Thanks very much.
Jeff Cantwell: Great. Thanks very much.
Operator: We'll move next to Adam Frisch with Evercore ISI. Your line is open.
Operator: We'll move next to Adam Frisch with Evercore ISI. Your line is open.
Speaker #8: We'll move next to Adam Frisk with Evercore ISI. Your line is open.
Yeah, thanks. Thanks for the question, Adam. Um, so I think the, the high level answer here is. Yes, we do continue, uh, to expect a continued trajectory of strong operating leverage. Um, you've seen that across every part of our OBX space, uh, and you should expect to continue to see that across every part of our upex space this year, um as uh, as we mentioned in the remarks, um, now that we have chime core, uh, behind us.
Speaker #11: Hi, guys. Really nice update here. And execution. Want to hit operating leverage for a sec. Obviously, a lot of the algorithm depends on growth, on the top line.
Adam Frisch: Hi, guys. Really nice, really nice update here and execution. Want to hit operating leverage for a sec. Obviously, a lot of the algorithm depends on growth on the top line, but are the cost levers still the same heading into the next few years? If you could talk about maybe the top few biggest levers. Is ChimeCore at the top of the list, or has a lot of that been realized? Where, where is that leverage going to come from? Then on MyPay, losses reached 100 basis points. Is there still room to improve further, or is this the level that you want as the right balance between growth and loss? Thanks.
Adam Frisch: Hi, guys. Really nice, really nice update here and execution. Want to hit operating leverage for a sec. Obviously, a lot of the algorithm depends on growth on the top line, but are the cost levers still the same heading into the next few years? If you could talk about maybe the top few biggest levers. Is ChimeCore at the top of the list, or has a lot of that been realized? Where, where is that leverage going to come from? Then on MyPay, losses reached 100 basis points. Is there still room to improve further, or is this the level that you want as the right balance between growth and loss? Thanks.
Speaker #11: But are the cost levers still the same heading into the next few years? And if you could talk about maybe the top few biggest levers—is core at the top of the list, or has a lot of that been realized?
Uh, and of course, the result of our ongoing AI initiatives. Uh, we can just do more, we can move faster, we can innovate more quickly and be more Nimble and not allowing us to, uh, get more done without needing to grow our headcount. Um, so we are excited about, uh, continued, uh, operating leverage, uh, again, across across the business.
Speaker #11: Where is that leverage going to come from? And then on MyPay, losses reached 100 basis points. Is there still room to improve further? Or is this the level that you want as the right balance between growth and loss?
Speaker #11: Thanks.
Speaker #10: Yeah, thanks for the question, Adam. So I think the high-level answer here is yes, we do continue to expect a continued trajectory of strong operating leverage.
Matt: Yeah, thanks for the question, Adam. I think the high-level answer here is yes, we do continue to expect a continued trajectory of strong operating leverage. You've seen that across every part of our OpEx base, and you should expect to continue to see that across every part of our OpEx base this year. As we mentioned in the remarks, now that we have ChimeCore behind us, and of course, the result of our ongoing AI initiatives, we can just do more. We can move faster, we can innovate more quickly and be more nimble, and that's allowing us to get more done without needing to grow our headcount. We are excited about continued operating leverage again, across the business.
Chris Britt: Yeah, thanks for the question, Adam. I think the high-level answer here is yes, we do continue to expect a continued trajectory of strong operating leverage. You've seen that across every part of our OpEx base, and you should expect to continue to see that across every part of our OpEx base this year. As we mentioned in the remarks, now that we have ChimeCore behind us, and of course, the result of our ongoing AI initiatives, we can just do more. We can move faster, we can innovate more quickly and be more nimble, and that's allowing us to get more done without needing to grow our headcount. We are excited about continued operating leverage again, across the business.
Speaker #10: You've seen that across every part of our OPEX base. And you should expect to continue to see that across every part of our OPEX base this year.
Real passive to Mark to talk a little bit about um my pay offer. Yeah, yeah that um I think your I thought this is exactly right. We we will continue everything else being equal. We will continue to see improvements in those bus rides. If we were, just learning to the same people because we've got to get more and more efficient, and we're still seeing meaningful improvements in our in our lost rates and our understanding. And we also just benefiting from um, all the all, you know, more tenured members who have small loans, so there would be a natural decrease in loss rates for my pay over time. I think what you're going to see us do though is uh, reinvest some of those uh, in
Speaker #10: As we mentioned in the remarks, now that we have Chime Core behind us, and of course, the result of our ongoing AI initiatives, we can just do more.
Speaker #10: We can move faster. We can innovate more quickly and be more nimble, and that's allowing us to get more done without needing to grow our headcount. So we are excited about continued operating leverage again across the business.
Growth of my pay to to continue to expand. Um, uh, attached and adoption rates, uh, limits and uh, optimize overall transaction process from from my pace. So, um, you know, my guess is, you'll see something probably a little bit little bit higher than that in future, but it'll be far more than compensated, for by by, uh, an increase in Revenue.
Speaker #10: Maybe I'll pass it to Mark to talk a little bit about MyPay loss rate.
Matt: Maybe I'll pass it to Mark to talk a little bit about MyPay losses.
Chris Britt: Maybe I'll pass it to Mark to talk a little bit about MyPay losses.
Sorry, Mark, did you say a little bit higher than 100 going forward? But more Revenue to show for it.
Mark: Yeah, yeah, Adam, I think your hypothesis is exactly right. We will continue, everything else being equal, to see improvements in those loss rates if we were just lending to the same people, because we're going to get more and more efficient, and we're still seeing meaningful improvements in our, in our loss rates and our understanding. We're also just benefiting from older, you know, more tenured members who have more loans. There would be a natural decrease in loss rates for MyPay over time. I think what you're going to see us do, though, is reinvest some of those in growth of MyPay to continue to expand attach and adoption rates, limits, and optimize overall transaction profit from MyPay.
Mark Troughton: Yeah, yeah, Adam, I think your hypothesis is exactly right. We will continue, everything else being equal, to see improvements in those loss rates if we were just lending to the same people, because we're going to get more and more efficient, and we're still seeing meaningful improvements in our, in our loss rates and our understanding. We're also just benefiting from older, you know, more tenured members who have more loans. There would be a natural decrease in loss rates for MyPay over time. I think what you're going to see us do, though, is reinvest some of those in growth of MyPay to continue to expand attach and adoption rates, limits, and optimize overall transaction profit from MyPay.
Speaker #12: Yeah. Hey, Adam. I think your hypothesis is exactly right. We will continue everything else being equal, we will continue to see improvements in those loss rates if we were just lending to the same people because we've got to get more and more efficient and we're still seeing meaningful improvements in our loss rates and our understanding.
I I think it's going to be in a, in a Range. It's going to be in a Range a little bit below that to, to a little bit above it.
Speaker #12: And we also just benefiting from all the more tenured members who've had more loans. So there would be a natural decrease in loss rates for MyPay over time.
Specific to where it would be. I think what we're really trying to do is to give you a sense of the uh you know, conceptually how we're how we're thinking about using my page to drive greater transactions profit going forward, rather than just meeting that 1% loss rate threshold.
Speaker #12: I think what you're going to see us do, though, is reinvest some of those in growth of MyPay to continue to expand attach and adoption rates limits and optimize overall transaction profit from MyPay.
Got it. So maybe it flexes up a little bit when you have a big marketing campaign and a quarter but you know goes lower than that when you digest the growth and well that's just the way the business is going to run that that makes sense.
Thanks guys.
Thank you.
We'll take our next question.
Question from Sanjay sakrani with KBW, your line is open.
Mark: You know, my guess is you'll see something, probably a little bit higher than that in future, but it'll be far more than compensated for by an increase in revenue.
Speaker #12: So my guess is you'll see something probably a little bit higher than that in the future, but it'll be far more than compensated for by an increase in revenue.
Mark Troughton: You know, my guess is you'll see something, probably a little bit higher than that in future, but it'll be far more than compensated for by an increase in revenue.
Strong uptake, um, on the new products and initiatives.
Speaker #11: Sorry, Mark. Did you say a little bit higher than 100 going forward, but more revenue to show for it?
Adam Frisch: Sorry, Mark, did you say a little bit higher than 100 going forward, but more revenue to show for it?
Adam Frisch: Sorry, Mark, did you say a little bit higher than 100 going forward, but more revenue to show for it?
Including the fact that you have stronger tax refunds. This year, I'm just curious as we think about what's embedded in the assumptions that you guys have, how much of that has have you sort of factored in
Speaker #12: I think it's going to be in a range. It's going to be in a range a little bit below that to a little bit above it.
Mark: I think it's going to be in a, in a range. It's going to be in a range a little bit below that to a little bit above it. I'm not giving a specific guidance with respect to where it would be. I think what we're really trying to do is to give you a sense of the, you know, conceptually, how we're, how we're thinking about using MyPay to drive greater transaction profit going forward, rather than just meeting that 1% loss rate threshold.
Mark Troughton: I think it's going to be in a, in a range. It's going to be in a range a little bit below that to a little bit above it. I'm not giving a specific guidance with respect to where it would be. I think what we're really trying to do is to give you a sense of the, you know, conceptually, how we're, how we're thinking about using MyPay to drive greater transaction profit going forward, rather than just meeting that 1% loss rate threshold.
Speaker #12: I'm not giving a specific guidance with respect to where it would be. I think what we're really trying to do is to give you a sense of the conceptually how we're thinking about using MyPay to drive greater transaction profit going forward rather than just meeting that 1% loss rate threshold.
Yeah. Uh, thanks for the question questions update. Um, so uh, you know, we are, as I mentioned, expecting a outsized tax season, uh, this year as a result again of the uh 1, big, beautiful, bill act, um
Speaker #11: Got it. So maybe it flexes up a little bit when you have a big marketing campaign in a quarter, but it goes lower than that when you digest that growth. And that's just the way the business is going to run.
Adam Frisch: Got it. Maybe it flexes up a little bit when you have a big marketing campaign in a quarter, but, you know, goes lower than that when you digest that growth, and, well, that's just the way the business is going to run. That makes sense. Thanks, guys.
Adam Frisch: Got it. Maybe it flexes up a little bit when you have a big marketing campaign in a quarter, but, you know, goes lower than that when you digest that growth, and, well, that's just the way the business is going to run. That makes sense. Thanks, guys.
Speaker #11: That makes sense. Thanks, guys.
Speaker #10: Thank you.
Mark: Thank you.
Mark Troughton: Thank you.
Speaker #8: We'll take our next question from Sanjay Sakrani with KBW. Your line is open.
Operator: We'll take our next question from Sanjay Sakhrani with KBW. Your line is open.
Operator: We'll take our next question from Sanjay Sakhrani with KBW. Your line is open.
Speaker #13: Thank you. I just want to follow up on some of the questions that were asked before. Maybe just one on the strong uptake on the new products and initiative, including the fact that you have stronger tax refunds this year.
Sanjay Sakhrani: Thank you. Just want to follow up on some of the questions that were asked before. Maybe just one on the strong uptake on the new products and initiatives, including the fact that you have stronger tax refunds this year. I'm just curious, as we think about what's embedded in the assumptions that you guys have, how much of that have you sort of factored in?
Sanjay Sakhrani: Thank you. Just want to follow up on some of the questions that were asked before. Maybe just one on the strong uptake on the new products and initiatives, including the fact that you have stronger tax refunds this year. I'm just curious, as we think about what's embedded in the assumptions that you guys have, how much of that have you sort of factored in?
Speaker #13: I'm just curious, as we think about what's embedded in the assumptions that you guys have, how much of that have you sort of factored in?
Um, uh, but again, we do expect, uh, the magnitude to to be higher and so far, um, we are we are seeing, um, that they are higher. If you take a look at the average tax refund, uh, as of the end of last week, it was up double digits compared to uh, uh the average tax in front of the same time last year. Um so we have more uh more to go more data to see here in the next few weeks. Um but so far uh that's what we're seeing. And you know what we're seeing so far is is embedded into uh, our guide.
Speaker #10: Yeah, thanks for the question, Sanjay. So, we are, as I mentioned, expecting an outsized tax season this year as a result, again, of the one big, beautiful bill act.
Matt: Yeah, thanks for the question, Sanjay. You know, we are, as I mentioned, expecting a outsized tax season this year as a result, again, of the One Big Beautiful Bill Act. It's, you know, we haven't yet seen the peak of tax season. It is, the timing of refunds are a little bit later this year than we've seen in years past. Again, we do expect the magnitude to be higher, and so far, we are seeing that they are higher. If you take a look at the average tax refund, as of the end of last week, it was up double digits compared to the average tax refund at the same time last year.
Chris Britt: Yeah, thanks for the question, Sanjay. You know, we are, as I mentioned, expecting a outsized tax season this year as a result, again, of the One Big Beautiful Bill Act. It's, you know, we haven't yet seen the peak of tax season. It is, the timing of refunds are a little bit later this year than we've seen in years past. Again, we do expect the magnitude to be higher, and so far, we are seeing that they are higher. If you take a look at the average tax refund, as of the end of last week, it was up double digits compared to the average tax refund at the same time last year.
We'll move next to Darren Peller with wolf research. Your line is open.
Speaker #10: It's we haven't yet seen the peak of tax season. It is the timing of refunds are a little bit later this year than we've seen in years past.
Speaker #10: But again, we do expect the magnitude to be higher. And so far, we are seeing that they are higher. If you take a look at the average tax refund as of the end of last week, it was up double digits compared to the average tax refund at the same time last year.
Guys. Hey, thanks some of my questions were asked, but I want to hone in a little bit more on the products. Uh, the product velocity, you guys have been putting out, obviously, it was very strong with my pay this year. Um, when we think about the new products that will contribute in your view, the most in 26 incrementally, um, above and beyond the pricing and the, my pay Dynamic beyond that. What are you most excited about in the year ahead? And I guess related to that also, on the chime Enterprise or workplace. Um, sounds like it's going really well in terms of users, you know, Partners to add and and employers have. But is that incorporated in the 1.4 million of new users? I would, I would hope that would actually be somewhat additive versus last year where I think you did about 1.5 million. Um, so just how quick they, how should we think about that, too? Thanks guys.
Thanks for the question. Um,
Matt: We have more, more to go, more data to see here in the next few weeks. So far, that's what we're seeing, and, you know, what we're seeing so far is embedded into our guidance.
Speaker #10: So we have more to go, more data to see here in the next few weeks. But so far, that's what we're seeing. And what we're seeing so far is embedded into our guide.
Chris Britt: We have more, more to go, more data to see here in the next few weeks. So far, that's what we're seeing, and, you know, what we're seeing so far is embedded into our guidance.
look when when we look out over the course of next year, or this year, I should say, um,
Operator: We'll move next to Darrin Peller with Wolfe Research. Your line is open.
Operator: We'll move next to Darrin Peller with Wolfe Research. Your line is open.
Speaker #8: We'll move next to Darren Peller with Wolfe Research. Your line is open.
Speaker #14: Hi. Hey, thanks. Some of my questions were asked, but I want to hone in a little bit more on the products velocity you guys have been putting out.
Darrin Peller: Hi. Hey, thanks. Some of my questions were asked, but I want to hone in a little bit more on the products, the product velocity you guys have been putting out. Obviously, it was very strong with MyPay this year. When we think about the new products that will contribute, in your view, the most in 2026 incrementally above and beyond the pricing and the MyPay dynamic. Beyond that, what are you most excited about in the year ahead? I guess related to that also, on the Chime Enterprise or Workplace, sounds like it's going really well in terms of users, you know, partners to add and employers to add, but is that incorporated in the $1.4 million of new users?
Darrin Peller: Hi. Hey, thanks. Some of my questions were asked, but I want to hone in a little bit more on the products, the product velocity you guys have been putting out. Obviously, it was very strong with MyPay this year. When we think about the new products that will contribute, in your view, the most in 2026 incrementally above and beyond the pricing and the MyPay dynamic. Beyond that, what are you most excited about in the year ahead? I guess related to that also, on the Chime Enterprise or Workplace, sounds like it's going really well in terms of users, you know, partners to add and employers to add, but is that incorporated in the $1.4 million of new users?
Speaker #14: Obviously, it was very strong with MyPay this year. When we think about the new products that will contribute, in your view, the most in '26 incrementally—above and beyond the pricing and the MyPay dynamic—beyond that, what are you most excited about in the year ahead?
Speaker #14: And I guess, related to that, also on the Chime Enterprise or Workplace, it sounds like it's going really well in terms of users, partners to add, and employers to add.
Speaker #14: But is that incorporated in the 1.4 million of new users? I would hope that would actually be somewhat additive versus last year where I think you did about 1.5 million.
And what product initiatives, you know, we're most excited about having, uh, impact in terms of the revenue for the business. I think, clearly the continued adoption of chime card is going to be a major, uh, tail end for the business, we're seeing in the top of the funnel. We're also seeing more and more of our existing install active debit card using member base. Take this card as well. And then, I think when we launched this next, uh, new premium tier, we believe that it's also going to continue to drive. Even more adoption of this core core secured credit card and drives even more spend through that product category, which is going to uh, be really helpful to the business. I would say those are, you know, those 2 initiatives are are probably the 2, the 2 most uh, likely to have an impact. Um,
Darrin Peller: I would hope that would actually be somewhat additive versus last year, where I think you did about $1.5 million. Just how should we think about that, too? Thanks, guys.
Darrin Peller: I would hope that would actually be somewhat additive versus last year, where I think you did about $1.5 million. Just how should we think about that, too? Thanks, guys.
For the 26th 2026. I don't know what she does for that. No, I think that's correct. You know, in terms of the Enterprise
Speaker #14: So, just how should we think about that, too? Thanks, guys.
Speaker #10: Thanks for the question. Look, when we look out over the course of next year or this year, I should say, and what product initiatives we're most excited about having impact in terms of the revenue for the business, I think clearly the continued adoption of Chime Card is going to be a major tailwind for the business.
Chris: Thanks for the question. Look, when we look out over the course of next year or this year, I should say, what product initiatives, you know, we're most excited about having impact in terms of revenue for the business. I think clearly, the continued adoption of Chime Card is going to be a major tailwind for the business. We're seeing it at the top of the funnel. We're also seeing more and more of our existing install active debit card-using member base take this card as well. I think when we launch this next new premium tier, we believe that it's also going to continue to drive even more adoption of this core secured credit card and drive even more spend through that product category, which is going to be really helpful to the business.
Chris Britt: Thanks for the question. Look, when we look out over the course of next year or this year, I should say, what product initiatives, you know, we're most excited about having impact in terms of revenue for the business. I think clearly, the continued adoption of Chime Card is going to be a major tailwind for the business. We're seeing it at the top of the funnel. We're also seeing more and more of our existing install active debit card-using member base take this card as well. I think when we launch this next new premium tier, we believe that it's also going to continue to drive even more adoption of this core secured credit card and drive even more spend through that product category, which is going to be really helpful to the business.
I think as we indicated earlier those um you know we're not going to get specific guidance related to terms about that those are included in our in our overall guidance. Um but this is a this is a new business. So we're obviously going to be conservative in terms of what we're what we're putting forward with respect to Enterprise
Speaker #10: We're seeing it at the top of the funnel. We're also seeing more and more of our existing installed, active debit card-using member base take this card as well.
Thank you at this time. We've reached our allotted time for questions. I'll now turn the call back over to Chris for any additional or closing remarks.
Speaker #10: And then I think when we launch this next new premium tier, we believe that it's also going to continue to drive even more adoption of this core secured credit card and drive even more spend through that product category, which is going to be really helpful to the business.
Great. Thank you all for joining me today and uh thanks to the chime team for incredible execution. We look forward to spending more time with you all soon.
Thank you. This brings us to the end of today's meeting. We appreciate your time and participation you may now disconnect
Speaker #10: I would say those are—those two initiatives are probably the two most likely to have an impact for '26. I don't know what you'd add to that.
Chris: I would say those two initiatives are probably the two most likely to have an an impact for 26. I don't know what you'd add to that.
Chris Britt: I would say those two initiatives are probably the two most likely to have an an impact for 26. I don't know what you'd add to that.
Speaker #12: No, I think that's correct. In terms of the enterprise, I think as we indicated earlier, those we're not going to give specific guidance related to enterprise ads.
Mark: No, I think that's correct. You know, in terms of enterprise, I think as we indicated earlier, those, you know, we're not going to give specific guidance related to enterprise add. Those are included in our, in our overall guidance. This is a new business, so we're obviously going to be conservative in terms of what we're putting forward with respect to enterprise.
Mark Troughton: No, I think that's correct. You know, in terms of enterprise, I think as we indicated earlier, those, you know, we're not going to give specific guidance related to enterprise add. Those are included in our, in our overall guidance. This is a new business, so we're obviously going to be conservative in terms of what we're putting forward with respect to enterprise.
Speaker #12: Those are included in our overall guidance. But this is a new business, so we're obviously going to be conservative in terms of what we're putting forward with respect to enterprise.
Speaker #8: Thank you. At this time, we've reached our allotted time for questions. I'll now turn the call back over to Chris for any additional or closing remarks.
Operator: Thank you. At this time, we've reached our allotted time for questions. I'll now turn the call back over to Chris for any additional or closing remarks.
Operator: Thank you. At this time, we've reached our allotted time for questions. I'll now turn the call back over to Chris for any additional or closing remarks.
Speaker #10: Great. Thank you all for joining me today. And thanks to the Chime team for incredible execution. We look forward to spending more time with you all soon.
Chris: Great. Thank you all for joining me today. Thanks to the Chime team for incredible execution. We look forward to spending more time with you all soon.
Chris Britt: Great. Thank you all for joining me today. Thanks to the Chime team for incredible execution. We look forward to spending more time with you all soon.
Operator: Thank you. This brings us to the end of today's meeting. We appreciate your time and participation. You may now disconnect.
Operator: Thank you. This brings us to the end of today's meeting. We appreciate your time and participation. You may now disconnect.