Q4 2025 T-Mobile US Inc Earnings Call & Capital Markets Day
Speaker #2: Please welcome Srini Gopalan. Good morning. How are you all doing? Well, thank you all for being here. It's a unique occasion. Few of you have asked me why are we doing this event.
Operator: Reconciliation. Okay, let me walk you quickly through our agenda today. Srini is going to begin with a halftime check-in since our September 2024 Capital Markets Day, before turning to our widening differentiation across best network, best value, and best customer experiences. He's then going to talk about growth. He's going to talk about how our growth opportunities across our core wireless business, across our broadband business, and in new growth areas, are going to continue to drive sustained outperformance for the Un-carrier. And then Peter will wrap it all together with a financial update. We'll then have the broader leadership team join us right here on stage to answer your questions. Okay, let's get the show started.
Operator: Reconciliation. Okay, let me walk you quickly through our agenda today. Srini is going to begin with a halftime check-in since our September 2024 Capital Markets Day, before turning to our widening differentiation across best network, best value, and best customer experiences. He's then going to talk about growth.
Operator: He's going to talk about how our growth opportunities across our core wireless business, across our broadband business, and in new growth areas, are going to continue to drive sustained outperformance for the Un-carrier. And then Peter will wrap it all together with a financial update. We'll then have the broader leadership team join us right here on stage to answer your questions. Okay, let's get the show started.
Mike Sievert: T-Mobile topped the expectations.
[Video Narrator]: T-Mobile topped the expectations.
Peter Osvaldik: T-Mobile raised its outlook for the year.
[Video Narrator]: T-Mobile raised its outlook for the year.
Jonathan Kees: The mandate keeps the T-Mobile growth machine humming along.
[Video Narrator]: The mandate keeps the T-Mobile growth machine humming along.
Srinivasan Gopalan: We are changing the industry with enormous amounts of innovation. We're the place customers come when they don't want to make trade-offs.
[Video Narrator]: We are changing the industry with enormous amounts of innovation. We're the place customers come when they don't want to make trade-offs.
Peter Osvaldik: T-Mobile Tuesdays, Netflix, Hulu, Amazon Prime, so many things.
[Video Narrator]: T-Mobile Tuesdays, Netflix, Hulu, Amazon Prime, so many things.
Cathy Yao: I don't have to pay $1 million. I can just turn on T-Mobile.
[Video Narrator]: I don't have to pay $1 million. I can just turn on T-Mobile.
Srinivasan Gopalan: We are the best network, and our lead is only growing.
[Video Narrator]: We are the best network, and our lead is only growing.
Cathy Yao: No matter where I'm at in the country, I'm always getting service, and I know that for a fact.
[Video Narrator]: No matter where I'm at in the country, I'm always getting service, and I know that for a fact.
Mike Sievert: Let's talk about T-Life, the overall transformation of the customer journey. There is nothing that we could do for customers that they couldn't do for themselves.
[Video Narrator]: Let's talk about T-Life, the overall transformation of the customer journey. There is nothing that we could do for customers that they couldn't do for themselves.
Peter Osvaldik: Yeah, switching just takes 15 minutes.
[Video Narrator]: Yeah, switching just takes 15 minutes.
Cathy Yao: They're making it easy.
[Video Narrator]: They're making it easy.
Peter Osvaldik: Seamless.
[Video Narrator]: Seamless.
Cathy Yao: It's smooth.
[Video Narrator]: It's smooth.
Peter Osvaldik: My life is hectic. I need smooth.
[Video Narrator]: My life is hectic. I need smooth.
Srinivasan Gopalan: We have a business which is unique, that will create even more growth. T-Mobile has outgrown everyone for 13 years, and I feel really confident saying... the best is yet to come.
[Video Narrator]: We have a business which is unique, that will create even more growth. T-Mobile has outgrown everyone for 13 years, and I feel really confident saying... the best is yet to come.
Jon Freier: Please welcome Srini Gopalan.
Operator: Please welcome Srini Gopalan.
Srinivasan Gopalan: Good morning. How are you all doing?
Srini Gopalan: Good morning. How are you all doing?
Mike Katz: Good.
Mike Katz: Good.
Srinivasan Gopalan: Well, thank you all for being here. It's a unique occasion. A few of you have asked me, why are we doing this event? Well, it's Q4 earnings. It's halfway through our Capital Markets Day cycle, so I felt it was good to do a halftime check-in. And there's the small thing that Mike and I did back in November, the CEO transition. And I'm excited to talk to you guys about the future, about my vision for this phenomenal company, and talk to you in detail about some of the unparalleled growth we have staring at us. So I'm excited to be here and excited to spend the next couple of hours talking about a business I've grown to love over the last 10 years. Let's get started. I'm going to kick off with a quick kind of halftime check-in.
Srini Gopalan: Well, thank you all for being here. It's a unique occasion. A few of you have asked me, why are we doing this event? Well, it's Q4 earnings. It's halfway through our Capital Markets Day cycle, so I felt it was good to do a halftime check-in. And there's the small thing that Mike and I did back in November, the CEO transition.
Srini Gopalan: And I'm excited to talk to you guys about the future, about my vision for this phenomenal company, and talk to you in detail about some of the unparalleled growth we have staring at us. So I'm excited to be here and excited to spend the next couple of hours talking about a business I've grown to love over the last 10 years. Let's get started. I'm going to kick off with a quick kind of halftime check-in.
Srinivasan Gopalan: So how are we doing halfway through our Capital Markets Day cycle? The short answer is incredibly well. You've all seen these numbers, but they... every time I look at them, I'm awed with what we've achieved already. We're growing four times faster in service revenue than any of our competitors, twice as quickly on EBITDA. We've returned over $20 billion to our shareholders. Our free cash flow generation and our conversion of service revenue into free cash flow is an industry benchmark and continues to stay really strong. That's where the rubber hits the road, right? You can report multiple things differently. Ultimately, what matters is free cash flow conversion. Incredible results, and we've either met or beaten pretty much everything we've guided to from a Capital Markets Day guidance perspective, as of this point, halfway through the cycle.
Srini Gopalan: So how are we doing halfway through our Capital Markets Day cycle? The short answer is incredibly well. You've all seen these numbers, but they... every time I look at them, I'm awed with what we've achieved already. We're growing four times faster in service revenue than any of our competitors, twice as quickly on EBITDA. We've returned over $20 billion to our shareholders. Our free cash flow generation and our conversion of service revenue into free cash flow is an industry benchmark and continues to stay really strong. That's where the rubber hits the road, right? You can report multiple things differently. Ultimately, what matters is free cash flow conversion. Incredible results, and we've either met or beaten pretty much everything we've guided to from a Capital Markets Day guidance perspective, as of this point, halfway through the cycle.
But they uh every time I look at them, I'm odd. But what we've achieved already we're growing 4 times faster in service Revenue than any of our competitors twice as quickly. On ibida. We've returned over 20 billion, uh, to our shareholders, our free cash flow generation and our conversion of
Srinivasan Gopalan: And what lies underneath that is the incredible ability we've built to not just bring in new relationships, new families, new businesses into the T-Mobile fold, but also grow and deepen those relationships. So if you look at our performance over—it's a bit stubborn, the clicker. But if you look at our performance over the last 5 years, we've brought in over 1 million new prepaid relationships every year, right? That's new businesses, that's new families, right? 1.2 million new relationships every year. There's only one of our—one other competitor who reports that, and you can see those have been negative. And it's not just bringing in these relationships that matters, it's what we do with them. It's the extent to which we nurture existing relationships. Our ARPA has grown by 13% since 2020.
Srini Gopalan: And what lies underneath that is the incredible ability we've built to not just bring in new relationships, new families, new businesses into the T-Mobile fold, but also grow and deepen those relationships. So if you look at our performance over—it's a bit stubborn, the clicker. But if you look at our performance over the last 5 years, we've brought in over 1 million new prepaid relationships every year, right? That's new businesses, that's new families, right? 1.2 million new relationships every year. There's only one of our—one other competitor who reports that, and you can see those have been negative. And it's not just bringing in these relationships that matters, it's what we do with them. It's the extent to which we nurture existing relationships. Our ARPA has grown by 13% since 2020.
And what lies underneath that is the incredible ability. We built to not just bring in new relationships, new families, new businesses into the T-Mobile fold, but also grow and deepen, those relationships.
So, if you look at our performance over,
Prepaid relationships every year.
Right. That’s new businesses. That’s new families, right? One, one. Two, seven.
And it's not just bringing in these relationships, that matters. It's what we do with them. It's the extent to which we nurture existing relationships.
Srinivasan Gopalan: In an industry where people worry about deflation, where people worry about pricing power, our ability to drive these relationships, T-Mobile stands out as the one carrier who's not just grown volume, but also grown the nature of that relationship, driven more CLV into these relationships. So all that's great. Those are the headline numbers, right? Great financial performance, great revenue, solid work on volume and value. But I want to talk about something different. What underlies this, right? What's the secret sauce that drives a lot of this? And the thing that's driven all of this performance is our widening differentiation. Now, there was a law of physics in this industry, which is there has to be a trade-off.
Srini Gopalan: In an industry where people worry about deflation, where people worry about pricing power, our ability to drive these relationships, T-Mobile stands out as the one carrier who's not just grown volume, but also grown the nature of that relationship, driven more CLV into these relationships. So all that's great. Those are the headline numbers, right? Great financial performance, great revenue, solid work on volume and value. But I want to talk about something different. What underlies this, right? What's the secret sauce that drives a lot of this? And the thing that's driven all of this performance is our widening differentiation. Now, there was a law of physics in this industry, which is there has to be a trade-off.
Are are far has grown by 13% since 2020.
In an industry where people worry about deflation, where people worry about pricing power, our ability to drive these relationships—T-Mobile stands out as the one carrier who's not just grown volume, but also grown the nature of that relationship, driven more CLV into these relationships.
So all that's great. Those are the headline numbers.
Right, great financial performance, great Revenue, solid work on volume and value.
But I want to talk about something different.
What underlies this, right? What's the secret sauce that drives a lot of this?
and,
The thing that's driven all of this performance is our widening differentiation.
Now, there was a law of physics in this industry.
Srinivasan Gopalan: You can either have the best network, in which case customers have to pay a premium for it, or you can deliver best value and best experience, but the network kind of sucks, right? That was the law of physics of this industry. And the reason for our outstanding results is we've challenged and broken that law of physics. Because at T-Mobile, our customers have no trade-off to make. They get the best network, the best value, and the best experience from one provider, and that widening differentiation underlies all of our results. And what I'll talk to you about is we don't take that differentiation for granted. We fight every day to widen that differentiation. It's widened over the last three years, and you'll see it widen even further. That's what opens out the unparalleled growth opportunities that we're staring at.
Srini Gopalan: You can either have the best network, in which case customers have to pay a premium for it, or you can deliver best value and best experience, but the network kind of sucks, right? That was the law of physics of this industry. And the reason for our outstanding results is we've challenged and broken that law of physics. Because at T-Mobile, our customers have no trade-off to make. They get the best network, the best value, and the best experience from one provider, and that widening differentiation underlies all of our results. And what I'll talk to you about is we don't take that differentiation for granted. We fight every day to widen that differentiation. It's widened over the last three years, and you'll see it widen even further. That's what opens out the unparalleled growth opportunities that we're staring at.
Uh, which is, there has to be a trade-off.
You can either have the best network, in which case customers have to pay a premium for it.
Or you can deliver best value and best experience, but the network kind of sucks.
Right. That was the law of physics of this industry and the reason for our outstanding results is we've challenged and broken that law of physics.
cuz at T-Mobile,
Our customers have no trade-off to make.
They get the best network, the best value. And the best experience from 1 provider.
And that widening differentiation underlies, all of our results. And what I'll talk to you about is we don't take that differentiation for granted, we fight every day to widen that differentiation
Srinivasan Gopalan: I'm gonna double-click you through each of these elements: best network, best value, best experience, what we've done, and how we're gonna widen that differentiation further, and then convert that into what does that mean in terms of growth opportunities for us? Let's start with best network. Historically, through the storied history of the Un-carrier, the one thing we didn't have was best network. Over the last 5 years, we have quietly built the best network, and that changes our proposition fundamentally. It's what takes us into the no trade-offs territory. Let's talk about the best network, right? Building the best network starts with having the best assets. And what are the best assets? Spectrum. We have more spectrum than anyone else. Importantly, we have better spectrum than anyone else. Our 2.5, which we often call the Goldilocks spectrum.
Srini Gopalan: I'm gonna double-click you through each of these elements: best network, best value, best experience, what we've done, and how we're gonna widen that differentiation further, and then convert that into what does that mean in terms of growth opportunities for us? Let's start with best network. Historically, through the storied history of the Un-carrier, the one thing we didn't have was best network. Over the last 5 years, we have quietly built the best network, and that changes our proposition fundamentally. It's what takes us into the no trade-offs territory. Let's talk about the best network, right? Building the best network starts with having the best assets. And what are the best assets? Spectrum. We have more spectrum than anyone else. Importantly, we have better spectrum than anyone else. Our 2.5, which we often call the Goldilocks spectrum.
It's widened over the last 3 years and you'll see it widen even further. That's what opens out the unparalleled growth opportunities that we're staring at.
I'm going to double-click you through each of these elements: best network, best value, best experience; what we've done and how we're going to widen that differentiation further, and then convert that into: what does that mean in terms of growth opportunities for us?
Let's start with the best network. I mean, historically.
Through the storied history of the uncarrier.
The 1 thing we didn't have was best network.
Over the last 5 years, we have quietly built the best network.
And that changes our proposition fundamentally. It's what takes us into the no trade-offs territory?
Let's talk about the best network.
Right.
Building the best network starts with having the best assets and what are the best assets.
Srinivasan Gopalan: Our 2.5 covers 70% more area than C-band, and that's just one example. It's a very big, important example of where we have not just more spectrum, but better spectrum. Our grid. Now, our history with mid-band frequencies meant for a long time this was a bit of a disadvantage. We needed a denser grid to cover the same area. In a 5G world, the density of that grid is a huge positive for us. It allows us to generate speeds and capacities that others can only dream of. And pulling all of that together is the brain of the network, our core. Now, we moved to a 5G standalone core back in 2021. Our competitors got there sometime in 2025. That's a 3 to 4-year lead on the quality of our 5G network.
Srini Gopalan: Our 2.5 covers 70% more area than C-band, and that's just one example. It's a very big, important example of where we have not just more spectrum, but better spectrum. Our grid. Now, our history with mid-band frequencies meant for a long time this was a bit of a disadvantage. We needed a denser grid to cover the same area. In a 5G world, the density of that grid is a huge positive for us. It allows us to generate speeds and capacities that others can only dream of. And pulling all of that together is the brain of the network, our core. Now, we moved to a 5G standalone core back in 2021. Our competitors got there sometime in 2025. That's a 3 to 4-year lead on the quality of our 5G network.
Spectrum, we have more spectrum than anyone else. Importantly, we have better spectrum than anyone else. Our 2.5, which—we often call the Goldilocks spectrum.
Our 2.5 covers 70% more area than C band.
And that's just 1 example, it's a very big important example of where we have not just more Spectrum, but better Spectrum.
Our grid. Now our history uh with mid-band frequencies meant for a long time. This was a bit of a disadvantage. We needed a denser grid to cover the same, same area in a 5G world. The density of that grid is a huge positive for us. It allows us to generate speeds and capacities that others can only dream of
And pulling. All of that together is the brain of the network. Our core. Now we moved to a 5G Standalone core back in 2021.
Our competitors got there. Sometime in 25.
That's a 3 to 4 year lead.
Srinivasan Gopalan: 5G SA, now 5G Advanced, the number of capabilities we're building into our core gives us the ability to take these best assets and put the best brain to it. Now, all of that is kind of the asset side of the story. Spectrum, towers, core, it's all great, pulls together to give us the best assets. But in the classic Un-carrier manner, what we've done different is we've turned those assets into something that makes the customer experience better. Now, we talked at Capital Markets Day about our vision for Customer-Driven Coverage. That vision today is a reality. We use AI and huge amounts of customer data to deploy capital in our network based on what's right for customers, rather than chasing a vanity stat like pops. I'll give you an example of where this makes a real difference. Let's take Sacramento.
Srini Gopalan: 5G SA, now 5G Advanced, the number of capabilities we're building into our core gives us the ability to take these best assets and put the best brain to it. Now, all of that is kind of the asset side of the story. Spectrum, towers, core, it's all great, pulls together to give us the best assets. But in the classic Un-carrier manner, what we've done different is we've turned those assets into something that makes the customer experience better. Now, we talked at Capital Markets Day about our vision for Customer-Driven Coverage. That vision today is a reality. We use AI and huge amounts of customer data to deploy capital in our network based on what's right for customers, rather than chasing a vanity stat like pops. I'll give you an example of where this makes a real difference. Let's take Sacramento.
On the quality of our 5G Network.
5G sa now 5G Advanced, the number of capabilities, we're building into our core. Gives us the ability to take these best assets and put the best brain to it.
Now, all of that is kind of the asset side of the story Spectrum, Towers core, it's all great. Pulls together to give us the best assets.
But in the classic uncarrier manner, what we've done different is we've turned those assets into something that makes the customer experience better.
Coverage. That vision today is a reality.
We use AI and huge amounts of customer data.
to deploy capital in our network based on what's right for customers rather than choosing a vanity stack like pops,
Srinivasan Gopalan: Now, the traditional way of thinking about improving the network in Sacramento is densify the network, cover more pops. The reality is, to improve the customer experience for the people in Sacramento, where you actually need to double down on coverage is not just Sacramento itself, but Lake Tahoe, given the amount of time they spend in Lake Tahoe, right? And that understanding of where people work, where they live, where they play, that combination of things is really what drives network experience. And using AI, using scale machine learning, all of our site deployment, we deploy almost 4,000 greenfield sites a year now. All of our site deployment is surgically planned to improve our customer experience. That's been the heart of what's driven the best network. Great assets, a fabulous core, and the ability to use all of this to meaningfully change the game on customer experience.
Srini Gopalan: Now, the traditional way of thinking about improving the network in Sacramento is densify the network, cover more pops. The reality is, to improve the customer experience for the people in Sacramento, where you actually need to double down on coverage is not just Sacramento itself, but Lake Tahoe, given the amount of time they spend in Lake Tahoe, right? And that understanding of where people work, where they live, where they play, that combination of things is really what drives network experience. And using AI, using scale machine learning, all of our site deployment, we deploy almost 4,000 greenfield sites a year now. All of our site deployment is surgically planned to improve our customer experience. That's been the heart of what's driven the best network. Great assets, a fabulous core, and the ability to use all of this to meaningfully change the game on customer experience.
I'll give you an example of where this makes a real difference. Uh, let's take Sacramento,
Now, the traditional way of thinking about improving the network and Sacramento is densify the network, cover, more Pops.
The reality is.
To improve the customer experience for the people in Sacramento, you actually need to double down on coverage. It's not just Sacramento itself, but Lake Tahoe.
Given the amount of time they spend in Lake Tahoe.
Right. And that understanding of where people work,
Where they live, where they play—that combination of things is really what drives network experience. And using AI, using scaled machine learning, all of our site deployment—we deploy almost 4,000 greenfield sites a year—now, all of our site deployment is surgically planned to improve our customer experience.
Srinivasan Gopalan: And what that's resulted in is a true ultra-capacity network. Now, the proof of capacity, the best way to think about capacity is speed. So what speeds can your network deliver is the best way of thinking about, you know, what is it actually that this network offers in terms of capacity? Now, you look at our median download speeds. Our median download speeds are, get this, twice as much as our nearest competitors. That gives you a sense of the amount of capacity this ultra-capacity network has today. It's phenomenal. And speed, again, for me, is not just a vanity stat, it's not a esoteric number. It's a really good indication of capacity, and when you have a new phone, like the iPhone 17, it's great to compare what happens on our network versus other networks.
Srini Gopalan: And what that's resulted in is a true ultra-capacity network. Now, the proof of capacity, the best way to think about capacity is speed. So what speeds can your network deliver is the best way of thinking about, you know, what is it actually that this network offers in terms of capacity? Now, you look at our median download speeds. Our median download speeds are, get this, twice as much as our nearest competitors. That gives you a sense of the amount of capacity this ultra-capacity network has today. It's phenomenal. And speed, again, for me, is not just a vanity stat, it's not a esoteric number. It's a really good indication of capacity, and when you have a new phone, like the iPhone 17, it's great to compare what happens on our network versus other networks.
That's been the heart of what's Driven, the best network, great assets, a fabulous score, and the ability to use all of this to meaningfully change the game on customer experience.
And what that's resulted in is a true Ultra capacity Network.
now, the proof of capacity, the best way to think about capacity is speed
So, what speeds can your network deliver? It's the best way of thinking about, you know, what is it actually that this network offers in terms of capacity?
Now, you look at our median download speeds.
Our median download speeds are get this twice.
As much as our nearest competitors.
That gives you a sense of the amount of capacity, this Ultra capacity, network has today.
It's phenomenal.
And speed again, for me is not just a vanity status, it's not a esoteric number. It's a really good indication of capacity and when you have a new phone like the iPhone 17,
Srinivasan Gopalan: We're 85% faster than one competitor and nearly 50% faster than the other competitor. That's true network differentiation. It's not just us saying it. Many of you in this room, the experts, have known for a while that we have the best network. We've won Ookla, we've won Opensignal, multiple speed tests. What gives me real pride today is J.D. Power. After 35 reports over 17 years, the erstwhile number one network has been unseated. T-Mobile today is the number one in network quality, as judged by J.D. Power. That's after 35 reports, 17 years; we are number one as a network. What's even more important than what the experts say, however, is what customers say. And this is... You know, we talk about these money slides.
Srini Gopalan: We're 85% faster than one competitor and nearly 50% faster than the other competitor. That's true network differentiation. It's not just us saying it. Many of you in this room, the experts, have known for a while that we have the best network. We've won Ookla, we've won Opensignal, multiple speed tests. What gives me real pride today is J.D. Power. After 35 reports over 17 years, the erstwhile number one network has been unseated. T-Mobile today is the number one in network quality, as judged by J.D. Power. That's after 35 reports, 17 years; we are number one as a network. What's even more important than what the experts say, however, is what customers say. And this is... You know, we talk about these money slides.
It's great to compare what happens on our network versus other networks—we're 85% faster than one competitor, and nearly 50% faster than the other competitors.
That's true Network differentiation.
And it’s not just us saying it.
Many of you in this room, the experts have known for a while that we have the best network. We've won ukla. We've won, uh, open signal multiple speed tests. Uh, what gives me real Pride today is JD Power.
After 35 reports, over 17 years.
The Earth, 12 number 1, network has been unseated.
T-Mobile today is the number 1 in network quality as judged by JD Power.
That's after 35 reports, 17 years.
We are number one as a network.
What's even more important than what the experts say? However, is what customers say?
and,
Srinivasan Gopalan: This is one of those graphs that I look at very, very often because this is what translates into customer perception. Network switchers among the most sensitive, among the people who do most research. Network switchers, when we ask them, "What is the best network?" Right? Now, back in 2020, 1 in 8 thought T-Mobile was the best network. 1 in 2.5 thought Verizon was the best network. Today, we're at a place where 1 in 4 believe that T-Mobile is the best network, slightly more than 1 in 4, and you can see that gap is closing. You can see there's a long way for us still to go.
Srini Gopalan: This is one of those graphs that I look at very, very often because this is what translates into customer perception. Network switchers among the most sensitive, among the people who do most research. Network switchers, when we ask them, "What is the best network?" Right? Now, back in 2020, 1 in 8 thought T-Mobile was the best network. 1 in 2.5 thought Verizon was the best network. Today, we're at a place where 1 in 4 believe that T-Mobile is the best network, slightly more than 1 in 4, and you can see that gap is closing. You can see there's a long way for us still to go.
This is, you know, we talked about these money slides. Uh, this is 1 of those graphs that uh I look at very, very often,
Because this is what translates into customer perception.
Network switches.
Amongst the most sensitive amongst the people who do most research.
Network switches, uh, when we asked them, what is the best network?
Right.
Now, back in 20120.
1 and 8. Part 2 mobile was the was the best network 1 and 2 and a half part Verizon with the best network.
Today, we're at a place where 1 in 4?
Srinivasan Gopalan: We have the ability to meaningfully expand this lead with our ultra capacity network, with all of the features that 5G SA gives us, with 5G Advanced, with our continued investment and doubling down on what this network is. We're not standing still. We're committed to network leadership, and we're committed to expanding this lead. And the best indication of that is how we think about the next wave of network innovation, 6G. 5G, we own 5G. We still own 5G. 5G has allowed us to build a business called FWA from a standing start to close to 8 million customers in 3 to 4 years. It blows my mind, right? 5G was the core of how we started competing in a segment we didn't exist, T-Mobile for Business. Our 5G superiority has driven a lot of the industry-leading growth, and we're not standing still.
Srini Gopalan: We have the ability to meaningfully expand this lead with our ultra capacity network, with all of the features that 5G SA gives us, with 5G Advanced, with our continued investment and doubling down on what this network is. We're not standing still. We're committed to network leadership, and we're committed to expanding this lead. And the best indication of that is how we think about the next wave of network innovation, 6G. 5G, we own 5G. We still own 5G. 5G has allowed us to build a business called FWA from a standing start to close to 8 million customers in 3 to 4 years. It blows my mind, right? 5G was the core of how we started competing in a segment we didn't exist, T-Mobile for Business. Our 5G superiority has driven a lot of the industry-leading growth, and we're not standing still.
Believe that T-Mobile is the best network—slightly more than 1 in 4—and you can see that gap is closing. You can see there's a long way for us to go. We have the ability to meaningfully expand this lead with our Ultra Capacity network, with all of the features that 5G SA gives us, with 5G Advanced, with our continued investment, and doubling down on what this network is. We're not standing still.
We're committed to network leadership, and we're committed to expanding this lead.
And the best indication of that is how we think about the next wave of networked innovation—6G.
5G, we owned 5G. We still own 5G.
5G has allowed us to build.
In 3, to 4 years, it blows my mind.
Right? 5G was the core of how we started competing in a segment. We didn't exist—T-Mobile for Business.
Our 5G superiority, Drew has driven a lot of the industry-leading growth.
Srinivasan Gopalan: 6G opens up multiple possibilities for us, whether that's AI, physical AI, edge AI, and we're right there defining the standards of 6G. I'll talk a bit more about specific opportunities with 6G later. One thing to remember, though, is our lead in 5G does mean that our RAN refresh cycle runs significantly ahead of the rest, and we start with an unfair advantage on 6G. It's an unfair advantage we love. The fact that people like John Saw saw the vision for 5G way before the rest of the industry did, puts us in a fabulous place to drive the next wave of innovation. And that 26 percent of network switchers who see us as the best network is only going in one direction. It's going this way. And that unlocks phenomenal amounts of growth. And I'll come back and talk about where those growth opportunities exist.
Srini Gopalan: 6G opens up multiple possibilities for us, whether that's AI, physical AI, edge AI, and we're right there defining the standards of 6G. I'll talk a bit more about specific opportunities with 6G later. One thing to remember, though, is our lead in 5G does mean that our RAN refresh cycle runs significantly ahead of the rest, and we start with an unfair advantage on 6G. It's an unfair advantage we love. The fact that people like John Saw saw the vision for 5G way before the rest of the industry did, puts us in a fabulous place to drive the next wave of innovation. And that 26 percent of network switchers who see us as the best network is only going in one direction. It's going this way. And that unlocks phenomenal amounts of growth. And I'll come back and talk about where those growth opportunities exist.
And we're not standing still.
6G opens up multiple possibilities for us.
Whether that's AI. Physical, ai ai.
And we're right there. Defining the standards of 6G. I'll talk a bit more about specific opportunities with 6G later.
One thing to remember, though, is our lead in 5G does mean that our RAN refresh cycle runs significantly ahead of the rest, and we start with an unfair advantage on 6G. It's an unfair advantage. We love the fact that people like John saw the vision for 5G way before the rest of the industry did. It puts us in a fabulous place to drive the next wave of innovation, and that 26% of network switchers who see us as the best network is only going in one direction. It's going this way.
And that unlocks phenomenal, amounts of growth and I'll come back and talk about where those growth opportunities exist.
Srinivasan Gopalan: So best network, after 13 years of the Un-carrier, to be able to say that, I relish it. And if you notice, I'll say that a few times today. But it's not just best network. Having no trade-offs is more than best network. It's also best value, and we are in a truly unique place on best value. We provide best value not just for new customers, but also for our existing customers. We provide best value, not just in terms of the freest iPhone, but in terms of value that you can count on every day, savings value that you get every hour. Let's talk about existing customers. Our existing customers pay between 12% and 15% lower than AT&T and Verizon. That is a massive factor in terms of the flexibility it gives us.
Srini Gopalan: So best network, after 13 years of the Un-carrier, to be able to say that, I relish it. And if you notice, I'll say that a few times today. But it's not just best network. Having no trade-offs is more than best network. It's also best value, and we are in a truly unique place on best value. We provide best value not just for new customers, but also for our existing customers. We provide best value, not just in terms of the freest iPhone, but in terms of value that you can count on every day, savings value that you get every hour. Let's talk about existing customers. Our existing customers pay between 12% and 15% lower than AT&T and Verizon. That is a massive factor in terms of the flexibility it gives us.
So, best network.
Uh, after 13 years of the uncarrier, to be able to say that uh I relish it. And if you notice, I'll say that a few times today.
Uh, but it's not just 'best network' having no trade-offs.
It's more than best network, it's also best value.
And we are in a true truly unique place on best value.
We provide best value. Not just for new customers.
But also, for our existing customers, we provide best value—not just in terms of the freest iPhone, but in terms of value that you can count on every day. Savings value that you get every hour.
Let's talk about existing customers.
Our existing customers pay between 12% and 15%, lower than AT&T and Verizon.
Srinivasan Gopalan: It's also something that we zealously guard and protect because it's the heart of enabling us to claim no trade-offs. It is at the heart of flexibility that it gives us in terms of how we price new customers, and importantly, it's the heart of the relationship. It's making sure that we can reassure people every day that they get not just best network, but also best value. And when we look at new customers, the holistic value we provide is substantially better than AT&T and Verizon. And you can compare the experience beyond plan here, where you not only get all of our services, but you also get Netflix on Us. You also get Hulu on us. You also get Apple TV. You also get T-Satellite.
Srini Gopalan: It's also something that we zealously guard and protect because it's the heart of enabling us to claim no trade-offs. It is at the heart of flexibility that it gives us in terms of how we price new customers, and importantly, it's the heart of the relationship. It's making sure that we can reassure people every day that they get not just best network, but also best value. And when we look at new customers, the holistic value we provide is substantially better than AT&T and Verizon. And you can compare the experience beyond plan here, where you not only get all of our services, but you also get Netflix on Us. You also get Hulu on us. You also get Apple TV. You also get T-Satellite.
That is a massive factor in terms of the flexibility. It gives us.
It's also something.
Something that we zealously guard and protect because it's the heart of enabling us to claim. No, trade-offs, it is at the heart of flexibility that it gives us in terms of how we price new customers. And importantly, it's the heart of the relationship, it's making sure that we can reassure people every day that they get not just best network, but also best value.
And when we look at new customers,
Srinivasan Gopalan: The bouquet of things that we offer and the savings we drive every day is there's a 20 to 30% gap in terms of value we're able to provide new customers. So you've got existing customers who save every day, and you've got new customers who save every day, not just on the free phone you get every three years, but in terms of meaningful things that drive your life every day. And that best value is something we're gonna guard zealously. That's something we will protect. That is our heritage, and that's something we will not give up purely because we have best network now. Now, you think about value and network, and there's a third thing customers care about: experience. How do you treat me? Now, our experience story over the last 13 years has been built on two things: incredible people and an incredible culture.
Srini Gopalan: The bouquet of things that we offer and the savings we drive every day is there's a 20 to 30% gap in terms of value we're able to provide new customers. So you've got existing customers who save every day, and you've got new customers who save every day, not just on the free phone you get every three years, but in terms of meaningful things that drive your life every day. And that best value is something we're gonna guard zealously. That's something we will protect. That is our heritage, and that's something we will not give up purely because we have best network now. Now, you think about value and network, and there's a third thing customers care about: experience. How do you treat me? Now, our experience story over the last 13 years has been built on two things: incredible people and an incredible culture.
We, the bad—the holistic value we provide is substantially better than AT&T and Verizon, and you can compare the experience. Beyond plan here, where you not only get all of our services, but you also get Netflix on us. You also get Hulu on us. You also get Apple TV. You also get T satellites—the bouquet of things that we offer and the savings. We drive every day. These days, there's a 20 to 30% gap, in terms of value, we're able to provide new customers.
So, you've got existing customers who save every day, and you've got new customers who save every day, not just on the free phone. You get every 3 years. But in terms of meaningful things that drive your life every day and that best value is something we're going to guard zealously, that's something we will protect that is our heritage and that's something we will not give up purely because we have best networks. Now,
Now you think about value and network? And there's a third thing, customers care about experience. How do you treat people?
Now, our experience story.
Srinivasan Gopalan: Let's start with our care centers and retail. Now, typically, when you talk about taking costs out, people go at this from saying, "Let me take cost out of experience. Let me kind of shave this much headcount off." That's not how the Un-carrier thinks of it. We think of it as costs come because we've created a problem for people. And the question is, what can we do with our incredible frontline to enable them to solve those problems better? You can see on the call reduction front, through a real focus on eliminating force, on working with our frontline to solve people's problems better, ensuring that they don't need to call twice for the same problem, equipping them with better tools, you're seeing a 50% reduction in calls. We've committed to 75% in the capital markets day.
Srini Gopalan: Let's start with our care centers and retail. Now, typically, when you talk about taking costs out, people go at this from saying, "Let me take cost out of experience. Let me kind of shave this much headcount off." That's not how the Un-carrier thinks of it. We think of it as costs come because we've created a problem for people. And the question is, what can we do with our incredible frontline to enable them to solve those problems better? You can see on the call reduction front, through a real focus on eliminating force, on working with our frontline to solve people's problems better, ensuring that they don't need to call twice for the same problem, equipping them with better tools, you're seeing a 50% reduction in calls. We've committed to 75% in the capital markets day.
Over the last 13 years has been built on 2 things. Incredible people and an incredible culture.
Let's start with our Care Centers and Retail. Now, typically,
When you talk about taking cost out, people go at this from saying. Let me take cost out of experience, let me kind of shave this much headcount off.
That's not how the uncarrier thinks of it.
We think of it as: costs come because we've created a problem for people.
And the question is, what can we do with our incredible front line to enable them to solve those problems better?
You can see on the call reduction front through a real focus on eliminating force on.
Srinivasan Gopalan: At halftime, we're making great progress on this. And this is not simply about, you know, technical things. There's a great element of culture to this. One of the things that happens at T-Mobile is when this team visits an experience center, you know, normal big companies, kind of, the big shots show up, present for 55 minutes, and then they need to be somewhere else, so they'd love to take questions, but they don't have time for it. Does that sound familiar? At T-Mobile, this works very differently. I get, on a good day, maybe 8 minutes on stage. Jon Freier fires them up for maybe 2 minutes, and then we have 50 minutes of our frontline relentlessly pounding us on what have you done recently for me in terms of solving customer problems?
Srini Gopalan: At halftime, we're making great progress on this. And this is not simply about, you know, technical things. There's a great element of culture to this. One of the things that happens at T-Mobile is when this team visits an experience center, you know, normal big companies, kind of, the big shots show up, present for 55 minutes, and then they need to be somewhere else, so they'd love to take questions, but they don't have time for it. Does that sound familiar? At T-Mobile, this works very differently. I get, on a good day, maybe 8 minutes on stage. Jon Freier fires them up for maybe 2 minutes, and then we have 50 minutes of our frontline relentlessly pounding us on what have you done recently for me in terms of solving customer problems?
They don't need to call twice for the same problem. Equipping them with better tools. You're seeing a 50% reduction in calls we had committed to 75% and the capital markets. Stay at the halftime. We're making great progress on this. And this is not simply about, you know, technical things. There's a, there's a great element of culture to this.
Uh, 1 of the things that happens at T-Mobile is when this team, uh, visits an experience Center, you know, normal big companies kind of uh, the big shots show up present for 55 minutes and then they need to be somewhere else. So they'd love to take questions but they don't have time for it.
So that's unfamiliar.
Srinivasan Gopalan: Their expectation is very simple, that as far as we can, they'd like us to solve the problem there. This isn't a let me take this with. That's a really good point, let me take this back home with me, and I'll get my assistant to do something about it. Our frontline is demanding. They want an answer now, and they want to know why you can't send an email when you're sitting at that stage to solve my problem. That's a huge part of what's enabled all of the stuff that you're seeing. And the same thing plays out in our retail stores. Our company-owned retail, our experience stores, give us a significantly better NPS than our authorized retailers. That's down to culture, that's down to the incredible empathy our people show, and we're stoking that.
Srini Gopalan: Their expectation is very simple, that as far as we can, they'd like us to solve the problem there. This isn't a let me take this with. That's a really good point, let me take this back home with me, and I'll get my assistant to do something about it. Our frontline is demanding. They want an answer now, and they want to know why you can't send an email when you're sitting at that stage to solve my problem. That's a huge part of what's enabled all of the stuff that you're seeing. And the same thing plays out in our retail stores. Our company-owned retail, our experience stores, give us a significantly better NPS than our authorized retailers. That's down to culture, that's down to the incredible empathy our people show, and we're stoking that.
Uh, at T-Mobile, this works very differently. I get on a good day, maybe 8 minutes on stage. Uh John fryer, fires them up for maybe 2 minutes uh and then we have 15 minutes of our Frontline relentlessly pounding us on what have you done recently for me in terms of solving customer problems?
And their expectations. Very simple.
That as far as we can, they'd like us to solve the problem. There, this isn't a let me take this with. That's a really good point. Let me take this back home with me and I'll get my assistant to do something about it. Our front line is demanding.
They want an answer now and they want to know why you can't send an email when you're sitting at that stage to solve my problem.
that's a huge part of what's enabled, uh, all of the stuff that that you're seeing and the same thing plays out in our detail stores, our company-owned retail, uh, our experience stores,
Give us a significantly better NPS than our authorized retailers. That's down to culture. That's down to the incredible empathy our people show.
Srinivasan Gopalan: We have cut back on some of our authorized retail and driven even more investment into our experience store. That's a big part of the secret sauce of what's driven our best experience. And it's not just that. A big part of our culture is how we think about rewarding existing customers. Unlike other companies, we don't believe customers need to prove their loyalty to us. We believe we need to prove our loyalty to them, which is why all of our plans come packed with things that they don't get elsewhere. And then there's my favorite, the money can't buy stuff with Magenta Status, and T-Mobile Tuesdays is probably a great highlight of that. We do wild stuff on T-Mobile Tuesdays. Free Slurpees. Actually, we give away, we worked with Wingstop to give away free chicken, and Wingstop actually ran out of chicken.
Srini Gopalan: We have cut back on some of our authorized retail and driven even more investment into our experience store. That's a big part of the secret sauce of what's driven our best experience. And it's not just that. A big part of our culture is how we think about rewarding existing customers. Unlike other companies, we don't believe customers need to prove their loyalty to us. We believe we need to prove our loyalty to them, which is why all of our plans come packed with things that they don't get elsewhere. And then there's my favorite, the money can't buy stuff with Magenta Status, and T-Mobile Tuesdays is probably a great highlight of that. We do wild stuff on T-Mobile Tuesdays. Free Slurpees. Actually, we give away, we worked with Wingstop to give away free chicken, and Wingstop actually ran out of chicken.
And we're still smoking that.
We have cut back on some of our authorized retail and driven, even more investment into our Experience Store.
That's a big part of the secret sauce of what's Driven our best experience.
And it's not just that—a big part of our culture,
Is how we think about rewarding existing customers unlike other companies. We don't believe customers need to prove their loyalty to us. We believe we need to prove our loyalty to them.
Which is why all of our plans compact with things that they don't get elsewhere. And then there's my favorite, the money can't buy stuff with magenta status and T-Mobile Tuesdays is probably a great highlight of that.
Srinivasan Gopalan: Which gives you a sense of the... again, Freier and Katz got lots of emails from angry customers demanding more free chicken. But that gives you some sense of-- So when we talk about experience, this is a lot of fun for us. This is about how we work with our frontline. This is about what we put into our product. This is about genuinely committing to giving our existing customers an experience that's special, unique, edgy, that surprises them, that brings our relationship to life. And we're not stopping. We're now taking the best technology, digital, AI, putting that in the hands of our incredible frontline to drive an even sharper, an even more differentiated experience. And at the center of all that is T-Life.
Srini Gopalan: Which gives you a sense of the... again, Freier and Katz got lots of emails from angry customers demanding more free chicken. But that gives you some sense of-- So when we talk about experience, this is a lot of fun for us. This is about how we work with our frontline. This is about what we put into our product. This is about genuinely committing to giving our existing customers an experience that's special, unique, edgy, that surprises them, that brings our relationship to life. And we're not stopping. We're now taking the best technology, digital, AI, putting that in the hands of our incredible frontline to drive an even sharper, an even more differentiated experience. And at the center of all that is T-Life.
Uh, we do wild stuff on T-Mobile Tuesdays. Free slurpies. Uh, actually we give away. Uh, we work with Wingstop to give away a free chicken and Wings. Stop actually ran out of chicken.
Which gives you a sense of the again prior and cats got lots of emails from Angry customers demanding more free chicken.
But that gives you some sense of when we talk about experience. This is a lot of fun for us. This is about how we work with our Frontline. This is about what we put into our product. This is about genuinely committing.
To giving our customers an experience that's special unique edgy that surprises them, that brings our relationship to life.
and,
We're not stopping.
We're now taking the best technology.
Digital AI putting that in the hands of our incredible front line to drive an even sharper an even more differentiated experience.
And at the center of all that.
Srinivasan Gopalan: T-Life, more than 100 million downloads, and there were weeks last year when we were the most downloaded app on the App Stores, both the App Stores. That's not the most downloaded telco or carrier service app. That's the most downloaded app, full stop. Now, we've got 34-odd million relationships, businesses, families, and typically, the primary account holder is the person who accesses T-Life. 24 out of those 34 million order of magnitude use T-Life every month, and they use it four times every month. It's an incredible source of engagement. It's a huge portal into our experience. It's game-changing for us in terms of the nature of the relationship. And with IntentCX, which is AI that we've developed working really closely with OpenAI, where the objective is simple, it is to personalize the experience. We've raised the bar on what-...
Srini Gopalan: T-Life, more than 100 million downloads, and there were weeks last year when we were the most downloaded app on the App Stores, both the App Stores. That's not the most downloaded telco or carrier service app. That's the most downloaded app, full stop. Now, we've got 34-odd million relationships, businesses, families, and typically, the primary account holder is the person who accesses T-Life. 24 out of those 34 million order of magnitude use T-Life every month, and they use it four times every month. It's an incredible source of engagement. It's a huge portal into our experience. It's game-changing for us in terms of the nature of the relationship. And with IntentCX, which is AI that we've developed working really closely with OpenAI, where the objective is simple, it is to personalize the experience. We've raised the bar on what-...
Is sea life.
Sea life more than a hundred million downloads.
And uh, there were weeks last year when we were the most downloaded app.
On the app stores—both the App Store and Google Play—that's not just the most downloaded telco or carrier service app. That's the most downloaded app, full stop.
now, we've got
34 odd million relationships businesses families.
uh,
And typically, the primary account holders—the person who accesses T Life.
24 out of those 34, million order of magnitude.
You see life every month, and they use it four times every month.
It's an incredible source of Engagement. It's a huge portal into our experience. It's game-changing for us, in terms of the nature of the relationship,
And with intense CX.
Uh, which is AI that we've developed working really closely with openai where the objective is simple.
Srinivasan Gopalan: A carrier experience should look like. And using AI and digital, we're taking it to the next level in terms of making that experience feel a lot more personal, feel a lot more tailored to the individual. This gives us lots of opportunities, but first up, it changes the nature of our core consumer wireless business. You look at the extent of self-service now. We started off this journey with 22% of our upgrades being done through T Life, and they were all assisted, which is an agent would show the customer what to do. That was in Q4 2024, just a little more than a year ago. Today, we're sitting at 73% of our upgrades being done on T Life and 39% of them unassisted, consumers doing it themselves. And this unlocks a huge amount of efficiency as well as satisfaction.
Srini Gopalan: A carrier experience should look like. And using AI and digital, we're taking it to the next level in terms of making that experience feel a lot more personal, feel a lot more tailored to the individual. This gives us lots of opportunities, but first up, it changes the nature of our core consumer wireless business. You look at the extent of self-service now. We started off this journey with 22% of our upgrades being done through T Life, and they were all assisted, which is an agent would show the customer what to do. That was in Q4 2024, just a little more than a year ago. Today, we're sitting at 73% of our upgrades being done on T Life and 39% of them unassisted, consumers doing it themselves. And this unlocks a huge amount of efficiency as well as satisfaction.
It is to personalize The Experience. We've raised the bar on what
A carrier experience should look like.
We're taking it to the next level in terms of making that experience feel a lot more personal, uh, feel a lot more tailored to the individual.
This gives us lots of opportunities.
But first up, it changes the nature of our core consumer, wireless business.
You look at the extent of self-service. Now, uh, we started off this journey with 22% of our upgrades being done through T Life, and they were all assisted—which is, an agent would show the customer what to do. That was
In Q4 2024, just a little more than a year ago.
Today, we're sitting at 73% of our upgrades being done on Sea Life, and 39% of them unassisted consumers, doing it themselves.
Srinivasan Gopalan: Peter will talk in detail about this, but across our AI and digital initiatives, we expect close to $3 billion in savings by the end of 2027, in our 2027 run rate, which is incredible because this has not been a slash and burn, "Let's take out X thousand people." This has been: How do we go after the experience? How do we make that experience a win-win, where consumers enjoy it, where they naturally move towards this, while at the same time making us significantly more efficient as a business? And that's the heart of the unlock. And we'll see the same story play out through Add-a-Line, which is our second biggest transaction in retail, as well as with acquisitions. We announced breaking through another big consumer pain point, the ability to switch easily with Easy Switch, back in November.
Srini Gopalan: Peter will talk in detail about this, but across our AI and digital initiatives, we expect close to $3 billion in savings by the end of 2027, in our 2027 run rate, which is incredible because this has not been a slash and burn, "Let's take out X thousand people." This has been: How do we go after the experience? How do we make that experience a win-win, where consumers enjoy it, where they naturally move towards this, while at the same time making us significantly more efficient as a business? And that's the heart of the unlock. And we'll see the same story play out through Add-a-Line, which is our second biggest transaction in retail, as well as with acquisitions. We announced breaking through another big consumer pain point, the ability to switch easily with Easy Switch, back in November.
And this unlocks a huge amount of efficiency as well as satisfaction. Uh, Peter will talk in detail about this but across our Ai and digital initiatives. We expect uh, close to 3 billion in savings, uh, by the end of 27, in our 27, run rate, which is incredible because this is not been a slash and burn. Let's take out x000 people. This has been, how do we go after the experience? How do we make that experience? A win-win where consumers enjoy it, where they naturally move towards this while at the same time, making us significantly more efficient.
As a business and that's the heart of the unlock. And we'll see the same story play out, uh, through Adeline, which is our second biggest transaction in retail, as well as
Srinivasan Gopalan: As Easy Switch scales, we'll see even more transactions move on to T Life, and T Life will be the center of our relationship, the portal into T-Mobile. Again, we're not stopping here, because like I said, we're about continuing to widen differentiation across network, value, and experience. One of the most personal things as we talk about personalizing experience is language. We have over 6 billion international calls every year on our network. More than 40% of our base travels internationally, and I'm proud today to introduce for the first time across the world on any network, using AI, Live Translate, built right into the core of our network. I'll let this video explain it and then come back and talk to you about it.
Srini Gopalan: As Easy Switch scales, we'll see even more transactions move on to T Life, and T Life will be the center of our relationship, the portal into T-Mobile. Again, we're not stopping here, because like I said, we're about continuing to widen differentiation across network, value, and experience. One of the most personal things as we talk about personalizing experience is language. We have over 6 billion international calls every year on our network. More than 40% of our base travels internationally, and I'm proud today to introduce for the first time across the world on any network, using AI, Live Translate, built right into the core of our network. I'll let this video explain it and then come back and talk to you about it.
With Acquisitions. We announced, uh, breaking through another big consumer pain point, the ability to switch easily with easy switch. Uh, back in November,
And as Easy Switch scales, we'll see even more transactions move onto T Life. And T Life will be the center of our relationship—the portal into T-Mobile.
And again, we're not stopping here because like I said, we're about continuing to widen differentiation across Network value and experience.
1 of the most personal things, as we talk about, personalizing experience is language.
We have.
Over 6 billion.
Uh, international calls every year on our Network.
More than 40% of our base travels internationally.
and,
I'm proud today to introduce for the first time across the world on any network using AI live translate built right into the core of our Network. I'll let this video, explain it, and then come back and talk to you about it.
Jon Freier: A language barrier can stop a conversation before it even starts. So we fixed it by building AI into the heart of our network.
[Video Narrator]: A language barrier can stop a conversation before it even starts. So we fixed it by building AI into the heart of our network.
The language.
For it even.
So, we fix it.
Callie Field: Hola, Mama.
[Video Narrator]: Hola, Mama.
Peter Osvaldik: Hola, mi amor.
[Video Narrator]: Hola, mi amor.
Callie Field: Hey, T-Mobile Translate. Go ahead and talk to Abuelita.
[Video Narrator]: Hey, T-Mobile Translate. Go ahead and talk to Abuelita.
The building AI Into the Heart of our Network.
Peter Osvaldik: Hi, Grandma.
[Video Narrator]: Hi, Grandma.
Callie Field: Hola, Abuela.
[Video Narrator]: Hola, Abuela.
Hey, T-Mobile, translate. Go ahead and talk to all. We need them. Hi, Grandma.
Peter Osvaldik: Hola, mi vida. Te extraño.
[Video Narrator]: Hola, mi vida. Te extraño.
Jon Freier: Introducing Live Translate from T-Mobile. Real-time voice translation in over 50 languages.
[Video Narrator]: Introducing Live Translate from T-Mobile. Real-time voice translation in over 50 languages.
Peter Osvaldik: Two people.
[Video Narrator]: Two people.
Introducing live translation from T-Mobile real time voice translation in over 50 languages.
Srinivasan Gopalan: Built right into our network. You talk naturally, it translates seamlessly. No apps, no signing. Just say-
[Video Narrator]: Built right into our network. You talk naturally, it translates seamlessly. No apps, no signing. Just say-
Peter Osvaldik: Hey, T-Mobile, translate. How can I help you?
[Video Narrator]: Hey, T-Mobile, translate. How can I help you?
Jon Freier: Speak in real time from any phone on the T-Mobile network, smart or flip. Make that dinner reservation in Rome. Get to know your new neighbor. Let your kids talk to their abuelita.
[Video Narrator]: Speak in real time from any phone on the T-Mobile network, smart or flip. Make that dinner reservation in Rome. Get to know your new neighbor. Let your kids talk to their abuelita.
Two people, built right into our network. You talk naturally. It translates seamlessly. No apps. No sighting. Just say, 'Hey, T-Mobile, translate.' Come on, how can I help you speak in real time? From any phone on the T-Mobile network, smart or flip?
Peter Osvaldik: I love you, Grandma.
[Video Narrator]: I love you, Grandma.
Callie Field: Te quiero, Abuela.
[Video Narrator]: Te quiero, Abuela.
Peter Osvaldik: Yo también te quiero, corazón.
[Video Narrator]: Yo también te quiero, corazón.
Make that dinner reservation in Rome. Get to know your new neighbor. Let your kids talk to their abelita. I love you Grandma.
Jon Freier: I love you, too, sweetheart. Never get lost in translation again. The world's first network with Live Translate built in.
[Video Narrator]: I love you, too, sweetheart. Never get lost in translation again. The world's first network with Live Translate built in.
Peter Osvaldik: So glad to hear from you.
[Video Narrator]: So glad to hear from you.
Jon Freier: We're just getting started.
[Video Narrator]: We're just getting started.
Peter Osvaldik: Yeah. Yeah, that's right, Heidi.
[Video Narrator]: Yeah. Yeah, that's right, Heidi.
Again, the world's first network with live translation, built in, so, glad to hear from you, and we're just getting started. Yes, yes. I'm so excited.
Srinivasan Gopalan: Woo! Now, there's a few things that get me incredibly excited about that. The product itself, Live Translate. Suddenly, you're kind of moving across barriers. You're enabling people to speak to each other, which, at the end, is the core purpose and mission of our industry. What gets me even more excited is this is the first scale use case of AI being built directly into the core network, which is why the only thing you need to use this product is one person on the T-Mobile network. You don't need an app. You don't need to type something in and pass it to someone else to translate. You just need one person on the T-Mobile network, and you can speak the other language.
Srini Gopalan: Woo! Now, there's a few things that get me incredibly excited about that. The product itself, Live Translate. Suddenly, you're kind of moving across barriers. You're enabling people to speak to each other, which, at the end, is the core purpose and mission of our industry. What gets me even more excited is this is the first scale use case of AI being built directly into the core network, which is why the only thing you need to use this product is one person on the T-Mobile network. You don't need an app. You don't need to type something in and pass it to someone else to translate. You just need one person on the T-Mobile network, and you can speak the other language.
Woo.
Now, this is—this is a few things that get me incredibly excited about that, the product itself. Live translation—suddenly you're kind of moving across barriers. You're enabling people to speak to each other, which at the end is the core purpose and mission of our industry. Uh, what gets me even more excited—this is the first
If you're on the T-Mobile network, you don't need an app. Uh, you don't need to type something in and pass it to someone else to use Translate.
Srinivasan Gopalan: And it's an incredible capability, but what I like even more than this is underlying this, we've built a platform that allows us to build multiple AI services directly into our core network. And as we talk about personalizing and experiences, we talk of kind of raising the bar on what you can expect from your carrier. This is a great example of where we're going. So let me pause for a minute, kind of talk about our journey from where we were to the best network. The fact that we're not stopping there, the fact that that is even going to broaden further as we get into the 6G age. The ultra capacity network that we already have is only going to get better....
Srini Gopalan: And it's an incredible capability, but what I like even more than this is underlying this, we've built a platform that allows us to build multiple AI services directly into our core network. And as we talk about personalizing and experiences, we talk of kind of raising the bar on what you can expect from your carrier. This is a great example of where we're going. So let me pause for a minute, kind of talk about our journey from where we were to the best network. The fact that we're not stopping there, the fact that that is even going to broaden further as we get into the 6G age. The ultra capacity network that we already have is only going to get better....
You just need 1 person on the T-Mobile network and you can speak the other language.
And it's an incredible capability, but what I like even more than this is, underlying this, we've built a platform that allows us to build multiple AI services directly into our core network.
And as we talked about personalizing and experiences, we talk of kind of raising the bar on what you can expect from your career. This is a great example of where we're going.
So we pause for a minute.
Can I talk about?
Srinivasan Gopalan: Best value, which for us doesn't mean simply new customers getting great value and getting great value once in three years with a phone. It means delivering value every day. It means delivering value to our existing customers and new. Talked about experience and how we're transitioning from a lot of that being driven purely by our people and culture, to empowering those people, kind of stoking that culture with the best in technology and making that even more personal. How does all of this come together, right? It's easy to talk about widening differentiation, but do we have any evidence of it? My favorite number is our NPS. It measures what people think about our relationship. Would they recommend us to someone else? And here's what's happened to NPS over the last three years.
Srini Gopalan: Best value, which for us doesn't mean simply new customers getting great value and getting great value once in three years with a phone. It means delivering value every day. It means delivering value to our existing customers and new. Talked about experience and how we're transitioning from a lot of that being driven purely by our people and culture, to empowering those people, kind of stoking that culture with the best in technology and making that even more personal. How does all of this come together, right? It's easy to talk about widening differentiation, but do we have any evidence of it? My favorite number is our NPS. It measures what people think about our relationship. Would they recommend us to someone else? And here's what's happened to NPS over the last three years.
Our journey from where we were to the best network. The fact that we're not stopping there. The fact that that is even going to broaden further as we get into the 6G age, uh, the ultra capacity Network that we already have is only going to get better.
Best value, which for us, doesn't mean simply new customers, getting great value and getting Great Value. Once in 3 years with a phone, it means delivering value every day. It means delivering value to our existing customers and new.
Talked about experience and how we're transitioning from, uh, a lot of that being driven purely by our people and culture to empowering those people, uh, kind of stoking that culture with the best in technology and making that even more personal.
How does all of this come together, right? Uh, it's easy to talk about widening differentiation but do we have any evidence of it?
My favorite number is our NPS.
It measures what people think about our relationship? Would they recommend us to someone else?
Srinivasan Gopalan: If you look at where we were in 2023, it was we were kind of in the same place as our competitors, give or take a bit. You look at where we are in 2025, we've opened up... This is what widening differentiation looks like. This is what happens when you break out of the pack. This ultimately is the biggest driver to all of the outsized financial performance that you saw. It's the fact that we're able to take these relationships, use our unique combination of best value, best network, best experience, to widen that differentiation. And that differentiation, are we happy with where we are today? Absolutely not. We'd love to see those bars, especially the magenta bar, grow significantly and widen the space between us and our competitors. And that's what moving our network forward, moving our value forward, and moving our experience forward is.
Srini Gopalan: If you look at where we were in 2023, it was we were kind of in the same place as our competitors, give or take a bit. You look at where we are in 2025, we've opened up... This is what widening differentiation looks like. This is what happens when you break out of the pack. This ultimately is the biggest driver to all of the outsized financial performance that you saw. It's the fact that we're able to take these relationships, use our unique combination of best value, best network, best experience, to widen that differentiation. And that differentiation, are we happy with where we are today? Absolutely not. We'd love to see those bars, especially the magenta bar, grow significantly and widen the space between us and our competitors. And that's what moving our network forward, moving our value forward, and moving our experience forward is.
And here's what's happened to NPS over the last 3 years.
If you look at where we were in 23,
it was we were kind of in the same place as our competitors give or take a bit.
You look at where we are in 25, we've opened up. This is what widening differentiation looks like. This is what happens when you break out of the pack. This ultimately is the biggest driver to all of the outside financial performance that you saw. It's the fact that we're able to take these relationships, use our unique combination of best value, best network, best experience to widen that differentiation and that differentiation are we happy with where we are today. Absolutely not we'd love to see those bars. Uh, especially the magenta bar grows significantly and widen the space between us and our competitors. And that's what moving our Network forward. Moving our values.
Srinivasan Gopalan: It's all about taking that and widening that differentiation, because our strong belief, proven by the results that we've seen, is what keeps driving us. What drives our success is not the promotion that we did last month. What drives the tide of momentum and moves it in our direction is that widening differentiation. And that widening differentiation for us opens out unparalleled growth opportunities. And I want to spend a few minutes talking about the differentiation is great, what does that mean in terms of growth opportunities? We are convinced that we are staring at a set of growth opportunities that no one else in our industry has. Let's talk about them. Let's start with core consumer wireless. Historically, we've over-indexed on the value seeker portion of this. Today, network seekers see T-Mobile as the home of the best network.
Srini Gopalan: It's all about taking that and widening that differentiation, because our strong belief, proven by the results that we've seen, is what keeps driving us. What drives our success is not the promotion that we did last month. What drives the tide of momentum and moves it in our direction is that widening differentiation. And that widening differentiation for us opens out unparalleled growth opportunities. And I want to spend a few minutes talking about the differentiation is great, what does that mean in terms of growth opportunities? We are convinced that we are staring at a set of growth opportunities that no one else in our industry has. Let's talk about them. Let's start with core consumer wireless. Historically, we've over-indexed on the value seeker portion of this. Today, network seekers see T-Mobile as the home of the best network.
You forward and moving, our experience forward is, it's all about taking that and widening that differentiation because our strong belief proven by the results that we've seen is what keeps driving us. Uh, what drives our success is not the promotion that we did last month, what drives the Tide of momentum and moves it in our direction. Is that widening differentiation and that widening differentiation for us, opens out unparalleled growth opportunities.
uh, and I want to spend a few minutes talking about
The differentiation is great. What does that mean? In terms of growth opportunities?
uh, we are convinced that we are staring at a set of growth opportunities that no 1 else in our industry has
Let's talk about them.
Let's start with core consumer, Wireless.
Srinivasan Gopalan: Over 20 million families and businesses chose AT&T and Verizon, mostly in the 4G era, because they were happy paying a premium because they wanted the best network. That is no longer true, and that opens up a massive growth opportunity for us. You take New York City, we are by far leaders here with significant share. Even in New York City, we're under-indexed on network seekers, and that's why we're continuing to grow share in New York City, even with significant lead over the rest, as of today. The opportunity on network seekers exists across geography, exists across types of customers. Our second big opportunity, small markets and rural areas. Now, just to be clear, because we call them small markets and rural areas, it doesn't mean a lot of people don't live there. 40% of America lives here.
Srini Gopalan: Over 20 million families and businesses chose AT&T and Verizon, mostly in the 4G era, because they were happy paying a premium because they wanted the best network. That is no longer true, and that opens up a massive growth opportunity for us. You take New York City, we are by far leaders here with significant share. Even in New York City, we're under-indexed on network seekers, and that's why we're continuing to grow share in New York City, even with significant lead over the rest, as of today. The opportunity on network seekers exists across geography, exists across types of customers. Our second big opportunity, small markets and rural areas. Now, just to be clear, because we call them small markets and rural areas, it doesn't mean a lot of people don't live there. 40% of America lives here.
Historically, we've over-indexed on the value. The seeker portion of this today—network seekers see T-Mobile as the home of the best network.
Over 20 million families and businesses.
shows AT&T, and Verizon mostly in the 4G era because they were happy paying a premium
Because they wanted the best network.
That is no longer true.
And that opens up a massive growth opportunity for us.
You take New York City. Uh, we are by far leaders here with significant share. Even in New York City. We're under indexed on network Seekers and that's why we're continuing to grow share in New York City even with significant uh lead over the over the rest, uh, as of today.
The opportunity on network seekers exists across geography, exists across types of customers.
Our second big opportunity?
Srinivasan Gopalan: Our share used to be 13% back in 2020. Including M&A, it's now at 24%, but 24% means there's a lot of headroom to grow here. Again, these markets tend to over-index on network seekers, and moving to the best network opens up massive opportunity here. And that's not all. Even within core consumer wireless, you look at our backbook pricing, and we'll talk in more detail about this, that opens up a lot of headroom in terms of value growth, in terms of how we can deepen that relationship. So if I look at core consumer wireless, there are three significant drivers of growth. And again, that's not all, because we have T-Mobile for Business.
Srini Gopalan: Our share used to be 13% back in 2020. Including M&A, it's now at 24%, but 24% means there's a lot of headroom to grow here. Again, these markets tend to over-index on network seekers, and moving to the best network opens up massive opportunity here. And that's not all. Even within core consumer wireless, you look at our backbook pricing, and we'll talk in more detail about this, that opens up a lot of headroom in terms of value growth, in terms of how we can deepen that relationship. So if I look at core consumer wireless, there are three significant drivers of growth. And again, that's not all, because we have T-Mobile for Business.
Small markets in rural areas. Now just to be clear because we call them small markets and rural areas, it doesn't mean a lot of people don't live there, 40% of America lives here.
Share.
Used to be 13% back in 2020.
Uh, including M&A, it's now at 24%.
But 24% means there's a lot of headroom to grow here. Again, these markets tend to over-index on network seekers, and moving to the best network opens up massive opportunity here.
And that's not all, uh, even within core consumer, Wireless you. Look at our bakbuk pricing and we'll talk in more detail about this. That opens up a lot of Headroom in terms of value growth, in terms of how we can deepen that relationship.
So, if I look at core consumer Wireless, there are 3 significant drivers of growth.
And again, that's not all.
Srinivasan Gopalan: Here, our customers rigorously test networks before buying, and we love that because we know our odds of winning with a customer who's rigorously tested the network are very, very high. Again, New York's a great example. The first responders here depend on T-Priority, and they picked T-Priority after rigorous testing. Lots of runway here in terms of share growth. Moving on to broadband. Now, our broadband business, for the most, our FWA product is based on this ultra-capacity network. A lot of you have asked us, "So, you know, where does FWA go? How do you think of capacity in this context?" We've said 12 million customers in 2028. Today, I'm delighted to tell you that we believe this business will go to 15 million customers in 2030, and that there's a lot of runway even beyond that.
Srini Gopalan: Here, our customers rigorously test networks before buying, and we love that because we know our odds of winning with a customer who's rigorously tested the network are very, very high. Again, New York's a great example. The first responders here depend on T-Priority, and they picked T-Priority after rigorous testing. Lots of runway here in terms of share growth. Moving on to broadband. Now, our broadband business, for the most, our FWA product is based on this ultra-capacity network. A lot of you have asked us, "So, you know, where does FWA go? How do you think of capacity in this context?" We've said 12 million customers in 2028. Today, I'm delighted to tell you that we believe this business will go to 15 million customers in 2030, and that there's a lot of runway even beyond that.
Cuz we have T-Mobile for business, uh, here. Our customers rigorously test networks before buying and we love that because we know our odds of winning with a customer whose rigorously tested, the network are very, very high again, New York's a great example. The First Responders here depend on T priority and they picked the priority. After rigorous testing, lots of Runway here in terms of share growth.
Moving on to broadband.
Uh, now our Broadband business.
For the most rfw product is based on this Ultra capacity Network.
And a lot of you have asked us so you know, where does fwa go? Uh, how do you think of capacity in this context? We've said 12 million customers in 2028.
Today, I'm delighted to tell you.
Srinivasan Gopalan: Fiber, we believe, will add 3 to 4 million customers, which will give us a broadband business of 18 to 19 million customers by 2030. I'd like to pause for a minute. We would have built a business with 18 to 19 million customers in 7 years.... Not sure there's any company of our size and scale that's done that. Eighteen to 19 million customers in this industry, in broadband, and remember, for us, this is all incremental. None of this is an overbuild of copper and cannibalization. All of this is incremental revenue, is incremental customer relationships that we can nurture. And the growth in this business and the upside still left in it is substantial, and I'll double-click on this in a little more detail. And then there's new growth areas. T Ads we've talked about.
Srini Gopalan: Fiber, we believe, will add 3 to 4 million customers, which will give us a broadband business of 18 to 19 million customers by 2030. I'd like to pause for a minute. We would have built a business with 18 to 19 million customers in 7 years.... Not sure there's any company of our size and scale that's done that. Eighteen to 19 million customers in this industry, in broadband, and remember, for us, this is all incremental. None of this is an overbuild of copper and cannibalization. All of this is incremental revenue, is incremental customer relationships that we can nurture. And the growth in this business and the upside still left in it is substantial, and I'll double-click on this in a little more detail. And then there's new growth areas. T Ads we've talked about.
That we believe this business will go to 15 million customers in 2030, and that there's a lot of runway even beyond that.
Fiber, We Believe will add 3 to 4 million customers.
Which will give us a Broadband business of 18 to 19 million customers by 2030.
Like to pause for a minute.
We would have built a business with 18 to 19 million customers in 7 years.
Not sure.
There's any company of our size and scale that's done that.
18 to 19 million customers in this industry in broadband.
And remember, for us, this is all incremental.
None of this is an overbuild of copper and cannibalization.
All of this is incremental Revenue.
As incremental customer relationships that we can nurture.
And the growth in this business and the upside still left in, it is substantial and I'll double click on this in a little more detail.
And then there's new growth areas.
Srinivasan Gopalan: We've just launched our financial services, and we're really excited about where 6G goes. This last part, only a small proportion of it is captured in our guidance as we build these businesses. But again, I'll double-click through each of these to give you a sense of why I'm so excited by the growth that lies ahead of us and why I'm convinced that the best lies ahead. Let's talk about core consumer wireless first. We've grown... Sorry, clicker. Yeah. We've grown really quickly, and we've talked about why NPS being a big driver. The network seeker population, whether it's in TFB, whether it's in SMRA or in our top 100, is a huge unlock for us. Now, let me give you some stats, right? New York City, I talked about, we're continuing to grow share because we're still under indexed with network seekers.
Srini Gopalan: We've just launched our financial services, and we're really excited about where 6G goes. This last part, only a small proportion of it is captured in our guidance as we build these businesses. But again, I'll double-click through each of these to give you a sense of why I'm so excited by the growth that lies ahead of us and why I'm convinced that the best lies ahead. Let's talk about core consumer wireless first. We've grown... Sorry, clicker. Yeah. We've grown really quickly, and we've talked about why NPS being a big driver. The network seeker population, whether it's in TFB, whether it's in SMRA or in our top 100, is a huge unlock for us. Now, let me give you some stats, right? New York City, I talked about, we're continuing to grow share because we're still under indexed with network seekers.
Uh, T ads. We've talked about, we've just launched our financial services and we're really excited about where 6 G goes this. Last part. Only a small proportion of it is captured in our guidance as we build these businesses. But again, I'll double click through each of these to give you a sense of why I'm so excited by the growth that lies ahead of us. And why I'm convinced that the best lies ahead.
Let's talk about core consumer. Wireless first.
We've grown, sorry, I flicker. Yeah, we've grown really quickly, uh, and we've talked about why NPS being a big driver.
Srinivasan Gopalan: An interesting fact is, in areas where our competitors have built fiber, we have gained share. Now, I'm not suggesting that there's any causality there, right? But we have gained share even in areas where our competitors have built fiber, because we continue to attract the network seeker population in those areas, and our historical under-indexation gives us share growth opportunities. This collection of opportunities across top 100, and when you look at our top 100, all of you are familiar, we split it into three kinds of markets. Markets where we're number 1, number 2, and number 3, and we're growing across all three. We're continuing to win household share. All of this gives us a significant opportunity, and from a unit economics perspective, it's very, very accretive, because under-indexing in network seekers, when you're looking at future growth, is a good thing.
Srini Gopalan: An interesting fact is, in areas where our competitors have built fiber, we have gained share. Now, I'm not suggesting that there's any causality there, right? But we have gained share even in areas where our competitors have built fiber, because we continue to attract the network seeker population in those areas, and our historical under-indexation gives us share growth opportunities. This collection of opportunities across top 100, and when you look at our top 100, all of you are familiar, we split it into three kinds of markets. Markets where we're number 1, number 2, and number 3, and we're growing across all three. We're continuing to win household share. All of this gives us a significant opportunity, and from a unit economics perspective, it's very, very accretive, because under-indexing in network seekers, when you're looking at future growth, is a good thing.
The network Seeker population, whether it's in tfb, whether it's in smra or in our top 100 is a huge unlock for us. Uh, now let let me give you some stats, right? New York City. I talked about, we're continuing to grow share because we're still under index with network Seekers. Uh, an interesting fact is in areas where our competitors have built fiber.
We have gained share.
Now, I'm not suggesting that there's any causality there.
Right. But we have gained share even in areas where our competitors have built fiber, because we continue to attract the network seeker population in those areas, and our historical under-indexation gives us share growth opportunities.
This collection of opportunities across top 100. Uh, and when you look at our top 100, all of you are familiar, we split it into 3 kinds of markets markets, where we're number 1 number 2 and number 3 and we're growing across all 3. We're continuing to win household. Share
Srinivasan Gopalan: Because, both in comparison with value seekers, you do see accretion in terms of the relationship and ARPU and ARPA. That's on the volume side. On the value side, our frontbook, backbook pricing equation is a huge positive. It means that when we think about new customers coming in, as a group, they're actually accretive to both ARPU and with time ARPA, because of the pricing of our backbook. And it allows us a lot more flexibility in terms of pricing of the frontbook. It also gives us runway in terms of deepening our relationship with existing customers, and from time to time, we will look at some of our legacy plans and optimize our rate plans in the context of more for more.
Srini Gopalan: Because, both in comparison with value seekers, you do see accretion in terms of the relationship and ARPU and ARPA. That's on the volume side. On the value side, our frontbook, backbook pricing equation is a huge positive. It means that when we think about new customers coming in, as a group, they're actually accretive to both ARPU and with time ARPA, because of the pricing of our backbook. And it allows us a lot more flexibility in terms of pricing of the frontbook. It also gives us runway in terms of deepening our relationship with existing customers, and from time to time, we will look at some of our legacy plans and optimize our rate plans in the context of more for more.
All of this gives us a significant opportunity. And from a Unity economics perspective, it's very, very accretive because of under-indexing and network seekers. When you're looking at future growth, it's a good thing.
Accretion in, in terms of the relationship and ARPU and ARPA.
That's on the volume side on the value side.
Our front work backward. Pricing equation is a huge positive
It means that when we think about new customers coming in, as a group, they're actually accretive to both our poo. And with time our path
because of the pricing of our backpack.
And it allows us.
Srinivasan Gopalan: So that combination of things gives us a lot of runway on the ARPA side, which is kind of the value, the P times Q, that complement to what I talked about on the volume side. I do want to spend a couple of minutes on one thing, though. The one tenet that has been fundamental to the Un-carrier is win-win economics, which is economics that create really strong CLVs, combined with economics that deliver unparalleled value to our customers. And from time to time, the industry loses its way, and we kinda get into some bad practices, and that's when, as the Un-carrier, we step in and change the course. And what typically happens is other people follow.
Srini Gopalan: So that combination of things gives us a lot of runway on the ARPA side, which is kind of the value, the P times Q, that complement to what I talked about on the volume side. I do want to spend a couple of minutes on one thing, though. The one tenet that has been fundamental to the Un-carrier is win-win economics, which is economics that create really strong CLVs, combined with economics that deliver unparalleled value to our customers. And from time to time, the industry loses its way, and we kinda get into some bad practices, and that's when, as the Un-carrier, we step in and change the course. And what typically happens is other people follow.
A lot more flexibility in terms of pricing of the front book. It also gives us runway in terms of deepening our relationship with existing customers. And from time to time, we will look at some of our legacy plans and optimize our rate plans, uh, in the context of more-for-more. So that combination of things gives us a lot of runway, uh, on the ARPU side, which is kind of the value. The P * 2, the complement that I talked about on the volume side.
I do want to spend a couple of minutes on 1 thing though.
The 1 10 and that has been fundamental to the uncarrier is win-win economics.
Which is economics that create really strong clvs combined with economics that deliver unparalleled value to our customers.
and from time to time,
The industry loses its way.
Srinivasan Gopalan: As I look at the industry today, I believe we're at another such point where we, as an industry, have gotten over-focused on how free the newest phone is, and we've lost track of some of the incredible things that we bring to the customers in terms of value. And I'm not gonna say a lot more about this right now, but we will change that. The Un-carrier will make another move, which will take us much more towards the direction of where we create value, which will take the emphasis back to win-win economics, things that are good for the customer and things that lead to more sustainable CLVs with time. Because we believe maintaining win-win economics, things that are good for investors as well as customers, is critical to driving a healthy environment in this industry.
Srini Gopalan: As I look at the industry today, I believe we're at another such point where we, as an industry, have gotten over-focused on how free the newest phone is, and we've lost track of some of the incredible things that we bring to the customers in terms of value. And I'm not gonna say a lot more about this right now, but we will change that. The Un-carrier will make another move, which will take us much more towards the direction of where we create value, which will take the emphasis back to win-win economics, things that are good for the customer and things that lead to more sustainable CLVs with time. Because we believe maintaining win-win economics, things that are good for investors as well as customers, is critical to driving a healthy environment in this industry.
And we kind of get into some bad practices and that's when as the uncarrier we step in and change the course and what typically happens as other people follow.
As I look at the industry today.
I believe we're at another such point where we as an industry have gotten over focused on how free the newest phone is and we've lost track of some of the incredible things that we bring to the customers in terms of value.
And I'm not going to say a lot more about this right now.
Uh, but we will change that.
Srinivasan Gopalan: But you'll hear more from us in the next few weeks and months as we drive this journey forward. But that's consumer wireless and the broader wireless opportunities in TFB. So we've got clear line of sight to strong volume growth, especially with network seekers, and we've got the advantage of our backbook, combined with, as you can see here, strong premium plan loading on our frontbook, and the ability to grow relationships, all of which makes our P times Q equation look really strong. Peter will delve into that in a lot more detail, but we believe we will continue growing ARPA in the range of 2.5% to 3%, even as we go through this journey, and that'll get powered by some of the things we're talking about here.
Srini Gopalan: But you'll hear more from us in the next few weeks and months as we drive this journey forward. But that's consumer wireless and the broader wireless opportunities in TFB. So we've got clear line of sight to strong volume growth, especially with network seekers, and we've got the advantage of our backbook, combined with, as you can see here, strong premium plan loading on our frontbook, and the ability to grow relationships, all of which makes our P times Q equation look really strong. Peter will delve into that in a lot more detail, but we believe we will continue growing ARPA in the range of 2.5% to 3%, even as we go through this journey, and that'll get powered by some of the things we're talking about here.
We are carrier, will make another move which will take us, much more to us the direction of where we create value, which will take the emphasis back to win-win economics, things that are good for the customer and things that lead to more sustainable clvs with time. Because we believe, maintaining win-win economics things that are good for investors as well as customers is critical to driving a healthy environment in this industry. But you'll hear more from us in the next few weeks and months as we uh drive this journey forward,
Srinivasan Gopalan: Let me move next to broadband growth, and how do we create this business with 18 to 19 million customers by 2030? Our broadband business to date, largely FWA, has been phenomenal. We've led the industry in broadband new customers, and that's from a standing start. You see, really, we started scaling in 2022, and this business has been running at a real clip, close to 2 million new customers every year. The industry leader in broadband net adds. And what's driven that again, is NPS. What's driven that again, is the simple reality of when you give customers a great product, you win. Our NPS today is higher than fiber. That's a composite of the product, the value we provide, the experience, the ultra capacity network. That is the source of the unlock for us on FWA.
Srini Gopalan: Let me move next to broadband growth, and how do we create this business with 18 to 19 million customers by 2030? Our broadband business to date, largely FWA, has been phenomenal. We've led the industry in broadband new customers, and that's from a standing start. You see, really, we started scaling in 2022, and this business has been running at a real clip, close to 2 million new customers every year. The industry leader in broadband net adds. And what's driven that again, is NPS. What's driven that again, is the simple reality of when you give customers a great product, you win. Our NPS today is higher than fiber. That's a composite of the product, the value we provide, the experience, the ultra capacity network. That is the source of the unlock for us on FWA.
But that's consumer Wireless and the broader Wireless opportunities in tfb. So, we've got clear line of sight to strong volume growth, especially with network Seekers, and we've got the advantage of our bakbuk combined with, as you can see here, strong Premium plan loading on our front book, uh, and the ability to grow relationships. All of, which makes our P times, Q equation. Look, really strong. Peter, will delve into that in a lot more detail. But we believe we will continue growing our power in the range of 2 and a half to 3%. Even as we go through this journey, and that'll get powered by some of the things we're talking about here.
Let me move next to broadband growth.
And how do we create this business with 18 to 19 million customers by 2030?
Uh, our Broadband, uh, business. Today, largely fwa has been phenomenal.
We've led the industry.
In Broadband. New customers.
And that's from a standing start. You can see really we started scaling in 2022.
and this business has been running at a real clip close to 2 million new customers every year the industry leader in Broadband net ads
And what's Driven that again?
Is NPS.
What's driven that, again, is the simple reality that when you give customers a great product, you win.
Our NPS today is higher than fiber.
That's a composite of product. Uh, the value we provide the experience, the ultra capacity Network.
That is that is the source of the unlock for us on fwa.
Srinivasan Gopalan: And that product has only gotten better, and this is kind of, to me, the best demonstration of what an ultra-capacity network is. When you look at what's happened, we have a 77% growth of customers, a 27 increase in usage per customer, and our speeds have gone up by 50% during that period of time. And if you take our newest routers, it's gone up nearly... We've nearly doubled speeds. At the same point in time that we've seen 80% more customers using 20, 30% more. That is incredible in terms of the amount of capacity our ultra-capacity network has. That's what makes us really confident that we can get to 15 million customers in 2030, and our speeds will be higher than this. Let me walk you through kind of how we think about the 50 million customers.
Srini Gopalan: And that product has only gotten better, and this is kind of, to me, the best demonstration of what an ultra-capacity network is. When you look at what's happened, we have a 77% growth of customers, a 27 increase in usage per customer, and our speeds have gone up by 50% during that period of time. And if you take our newest routers, it's gone up nearly... We've nearly doubled speeds. At the same point in time that we've seen 80% more customers using 20, 30% more. That is incredible in terms of the amount of capacity our ultra-capacity network has. That's what makes us really confident that we can get to 15 million customers in 2030, and our speeds will be higher than this. Let me walk you through kind of how we think about the 50 million customers.
And that product.
Has only gotten better.
And this is kind of.
To me, the best demonstration of what an ultra capacity network is—
When you look at what happened,
uh, we have a 777% growth of customers.
A 27% increase in usage per customer and our speeds have gone up by 50% during that period of time.
and if you take our newest routers,
it's gone up. Nearly we've nearly doubled speeds.
At the safe point in time that we've seen 80% more customers using 20 30% more. That is incredible in terms of the amount of capacity, our outer capacity network has
That's what makes us really confident that we can get to 15 million customers in 2030, and our speeds will be higher than this.
Srinivasan Gopalan: Let me step back for a minute first. As all of you know, we've run this business with a fallow capacity model. What does that mean? It means at a hex bin level, and there are 30 million hex bins. It's a small geographical area. Each of those 30 million hex bins, what we do, is we look at our wireless usage today. We project that forward for growth. And, all of this is done at peak hour because that's the only thing that matters for a wireless network. So we look at wireless usage and peak, project it for growth going forward, reserve that capacity for wireless. Whatever is left is then used for FWA. When we talk about 15 million customers in 2030 at higher speeds than what we have today, it still assumes fallow capacity.
Srini Gopalan: Let me step back for a minute first. As all of you know, we've run this business with a fallow capacity model. What does that mean? It means at a hex bin level, and there are 30 million hex bins. It's a small geographical area. Each of those 30 million hex bins, what we do, is we look at our wireless usage today. We project that forward for growth. And, all of this is done at peak hour because that's the only thing that matters for a wireless network. So we look at wireless usage and peak, project it for growth going forward, reserve that capacity for wireless. Whatever is left is then used for FWA. When we talk about 15 million customers in 2030 at higher speeds than what we have today, it still assumes fallow capacity.
Let me walk you through kind of uh how we think about the 50 million customers we step back for a minute. First, as all of, you know, we've run this business with a follow capacity model.
What does that mean?
It means at a hex bin level, and there are 30 million hex bins. It's a small geographical area.
Uh, each of those 30 million hex bins. What we do is we look at our wireless usage today.
We project that forward for growth.
And all of this is done at peak hour because that's the only thing that matters for a wireless network. So we look at Wireless usage and Peak projected, for growth going forward, Reserve that capacity for wireless.
Whatever is left is then used for fwa.
when we talk about 15 million customers in 2030,
Srinivasan Gopalan: It does not assume any of the spectrum acquisitions that the one big beautiful bill will end up doing. It doesn't assume any spectral efficiency increase because of 6G. What it does build for is the fact that we're broadening our product range. So as we sell more into businesses, for example, they don't use between 7 to 9. So that is fallow, that is true fallow capacity. It does build in the increased spectral efficiency because of better routers. It does build in the increased spectral efficiency as a result of being on 5G Advanced. Features like SRS, which allow us to use our existing assets even better. And so when we look at that 15 million number, that's on a very conservative basis.
Srini Gopalan: It does not assume any of the spectrum acquisitions that the one big beautiful bill will end up doing. It doesn't assume any spectral efficiency increase because of 6G. What it does build for is the fact that we're broadening our product range. So as we sell more into businesses, for example, they don't use between 7 to 9. So that is fallow, that is true fallow capacity. It does build in the increased spectral efficiency because of better routers. It does build in the increased spectral efficiency as a result of being on 5G Advanced. Features like SRS, which allow us to use our existing assets even better. And so when we look at that 15 million number, that's on a very conservative basis.
Higher speeds than what we have today. It's still assumes. Pho capacity.
It does not assume.
Any of the spectrum Acquisitions uh that the 1 big beautiful Bill uh will land up doing.
It doesn't assume any spectral efficiency increase because of 6G.
What it does build for is the fact that we're broadening our our, our product range. So as we sell more into businesses, for example, they don't use between 7 to 9 so that create that is follow. That is true. Follow capacity. It does build in the increased spectral efficiency because of better routers, it does build in the increased spectral efficiency as a result of being on 5G Advanced features like l4s which allow us to use our existing assets even better.
And so, when we look at that 15 million number,
Srinivasan Gopalan: And when I look at FWA as a category, I think the days of asking the question of, you know, is this a temporary category? Is this here to stay? Those are gone, right? The speed of evolution of mobile technology, as we look forward, convinces me that this category is gonna have a lot more upside. At this point in time, we can see line of sight to the 15 million, and that's what we'll go for, by 2030. But that creates itself. Remember, again, all of these are incremental. None of this is overbuild, none of this is compromising legacy revenue. And in addition to that, we have a business we're really excited by, fiber, T-Fiber.
Srini Gopalan: And when I look at FWA as a category, I think the days of asking the question of, you know, is this a temporary category? Is this here to stay? Those are gone, right? The speed of evolution of mobile technology, as we look forward, convinces me that this category is gonna have a lot more upside. At this point in time, we can see line of sight to the 15 million, and that's what we'll go for, by 2030. But that creates itself. Remember, again, all of these are incremental. None of this is overbuild, none of this is compromising legacy revenue. And in addition to that, we have a business we're really excited by, fiber, T-Fiber.
That's on a very conservative basis, and when I look at FWE as a category, I think the days of asking the question of, you know, 'Is this a temporary category? Is this here to stay?'—those are gone.
Right? Uh the speed of evolution of mobile technology uh as we look forward convinces me that this category is going to have a lot more upside at this point in time we can see line of sight of the 15 million and that's what we'll go for uh by 2030.
But that creates itself. Remember again all of these are incremental, none of this is overbuilt. None of this is compromising Legacy Revenue.
And in addition to that, we have a business with really excited by fiber.
Srinivasan Gopalan: Everything we've done to date has only confirmed our expectations in terms of the power of our brand, the relevance of our distribution, our ability to convince customers that this is the next stage in their journey. We've also been super thoughtful about the capital intensity of this, and we've picked partners who we can trust, where they bring expertise that we don't have. We expect, just based on our current assets, to scale to 12 to 15 million homes passed, and 3 to 4 million customers by 2030, which would leave us with a broadband business of 18 to 19 million customers, largely built over a 7-year period. Which is, again, testament to the value of that NPS chart, what we can do with our relationships, the power of our brand, and the power of this team.
Srini Gopalan: Everything we've done to date has only confirmed our expectations in terms of the power of our brand, the relevance of our distribution, our ability to convince customers that this is the next stage in their journey. We've also been super thoughtful about the capital intensity of this, and we've picked partners who we can trust, where they bring expertise that we don't have. We expect, just based on our current assets, to scale to 12 to 15 million homes passed, and 3 to 4 million customers by 2030, which would leave us with a broadband business of 18 to 19 million customers, largely built over a 7-year period. Which is, again, testament to the value of that NPS chart, what we can do with our relationships, the power of our brand, and the power of this team.
Uh T fiber, everything we've done to date has only confirmed our expectations. In terms of the power of our brand, the relevance of our distribution, our ability to convince customers that this is the next stage in their Journey. We've also been super thoughtful about the capital intensity of this, and we've picked partners,
who we can trust, where they bring expertise that we don't have
We expect just based on our current assets, uh, to scale to 12 to 15 million homes past and 3 to 4 million customers by 2030, which would leave us with a Broadband business of 18.
To 19 million customers, largely built over a 7-year period.
Which is again Testament to the value of that NPS chart, what we can do, with our relationships, the power of our brand, and the power of the steam.
Srinivasan Gopalan: I'll spend my last few minutes now on new growth opportunities. As I said, the vast majority of these are not built into the numbers that Peter will show you. Let me just back up and tell you how we think about new growth opportunities. For us to do something other than consumer wireless, business wireless, and broadband, we start with kind of three questions: How large is the TAM or the target market in the business we want to be in? Is it big enough for us to play? Like when we ask the question on broadband, the answer was clearly yes. Second, can we use our existing strengths, our network, our customer relationships? Do they make a difference in this industry? Does it help us win? And third, can we disrupt the industry?
Srini Gopalan: I'll spend my last few minutes now on new growth opportunities. As I said, the vast majority of these are not built into the numbers that Peter will show you. Let me just back up and tell you how we think about new growth opportunities. For us to do something other than consumer wireless, business wireless, and broadband, we start with kind of three questions: How large is the TAM or the target market in the business we want to be in? Is it big enough for us to play? Like when we ask the question on broadband, the answer was clearly yes. Second, can we use our existing strengths, our network, our customer relationships? Do they make a difference in this industry? Does it help us win? And third, can we disrupt the industry?
I'll spend my last few minutes now on new growth opportunities. As I said, the vast majority of these are not built into, uh, the numbers that Peter will show you.
Uh, let me just back up and tell you how we think about new growth opportunities.
Uh, for us to do something other than consumer, wireless business, wireless, and broadband.
We start with kind of 3 questions.
How large is the tan or the target market in the business? We want to be in, is it big enough for us to play?
Like when we ask the question on broadband, the answer is clearly. Yes. Uh, second
Can we use our existing strengths?
Our Network, our customer relationships. Do they make a difference in this industry? Does it help us win?
Srinivasan Gopalan: Because again, we believe producing me-too product in a new industry is not what T-Mobile is about. When the answer to those three questions is yes, then we double down and focus on that. Three areas that we're excited by: advertising, T Ads. You know, we acquired Blis and Vistar. That business is tracking; it's in line with all of the things we talked to you about at the last Capital Markets Day. It's a business that we think has a lot of upside, and we're continuing to drive that. Financial services, we're working with Capital One. We launched our credit card in November. That's gone really well. We're excited about all of the stuff we're seeing in our first results, and we think there's a lot more to do in financial services because it ticks those three boxes. We believe that we can meaningfully reinvent.
Srini Gopalan: Because again, we believe producing me-too product in a new industry is not what T-Mobile is about. When the answer to those three questions is yes, then we double down and focus on that. Three areas that we're excited by: advertising, T Ads. You know, we acquired Blis and Vistar. That business is tracking; it's in line with all of the things we talked to you about at the last Capital Markets Day. It's a business that we think has a lot of upside, and we're continuing to drive that. Financial services, we're working with Capital One. We launched our credit card in November. That's gone really well. We're excited about all of the stuff we're seeing in our first results, and we think there's a lot more to do in financial services because it ticks those three boxes. We believe that we can meaningfully reinvent.
And third, can we disrupt the industry?
Because again, we believe producing Meto product in a new industry is not what T-Mobile is about.
If the answer to those three questions is yes, then we double down and focus on that.
3 areas that we're excited by advertising TI ads. Uh,
You know we acquired Bliss and bar uh that business is tracking its in line with all of the things we talked to you about at the last Capital markets day. It's a business that we think has a lot of upside and we're continuing to drive that
Financial Services. We're working with capital 1. We launched, uh, our credit card in November. That's gone really well. We're excited about all of the stuff we're seeing in our first results. And we think there's there's a lot more to do in financial services because it takes those 3 boxes.
Srinivasan Gopalan: It's clearly a large enough TAM. We have a huge amount of credit information, and our existing customer base is massive, and our ability to leverage that is substantial. So again, that's a business we're excited by. And last but not least, physical and edge AI, and everything that a world that becomes increasingly connected brings to us as an opportunity, both in terms of- and the way I think of this is in an AI RAN, we will be using, we will be using a lot more compute. And if you were to think about this, what 6G will be is a network that not just processes bits and bytes, but also tokens.
Srini Gopalan: It's clearly a large enough TAM. We have a huge amount of credit information, and our existing customer base is massive, and our ability to leverage that is substantial. So again, that's a business we're excited by. And last but not least, physical and edge AI, and everything that a world that becomes increasingly connected brings to us as an opportunity, both in terms of- and the way I think of this is in an AI RAN, we will be using, we will be using a lot more compute. And if you were to think about this, what 6G will be is a network that not just processes bits and bytes, but also tokens.
We believe that we can meaningfully reinvent. It's clearly a large enough Tam. We have a huge amount of credit information and our existing customer base. Uh is massive and our ability to leverage that is substantial. So again that's a business where excited by
and last but not least.
Physical and Aji.
And everything that a world that becomes increasingly connected brings to us as an opportunity, both in terms of—I mean, the way I think of this is
In an AI ran we will be using uh we will be using a lot more compute.
Srinivasan Gopalan: And effectively, what physical and edge AI will do, a bit like FWA, where we landed up using fallow capacity, here you will end up having fallow compute that we could then put to use both in physical and edge AI. But I'm rapidly getting to kind of out of my depth on physical and edge AI, so we thought we'd invite a close friend of T-Mobile, a man who probably knows more about physical and edge AI than anyone else, Jensen Huang, to share his thoughts on 6G and physical AI.
Srini Gopalan: And effectively, what physical and edge AI will do, a bit like FWA, where we landed up using fallow capacity, here you will end up having fallow compute that we could then put to use both in physical and edge AI. But I'm rapidly getting to kind of out of my depth on physical and edge AI, so we thought we'd invite a close friend of T-Mobile, a man who probably knows more about physical and edge AI than anyone else, Jensen Huang, to share his thoughts on 6G and physical AI.
And if you were to think about this, what 6G will be is a network that not just processes bits and bytes, but also tokens.
Jensen Huang: Hello, Srini. It's great to join your Capital Markets Day. T-Mobile is the world leader in telecommunications networks. You did it by rethinking innovation and how networks are engineered. A year ago, T-Mobile and NVIDIA announced the opening of the AI RAN Innovation Center. Together, we quickly moved from idea to making live calls over NVIDIA's Aerial AI RAN computer. AI continues to transform every industry and will also revolutionize telecommunications. Like electricity, the internet, and AI is essential infrastructure. Every consumer will use it, every company will be powered by it, and every country will build it. Now, intelligence is moving into the physical world with robots, autonomous vehicles, and cities. 1 billion cars, billions of robots in the future, millions of factories, and hundreds of millions of farms will all be connected to intelligence.
Jensen Huang: Hello, Srini. It's great to join your Capital Markets Day. T-Mobile is the world leader in telecommunications networks. You did it by rethinking innovation and how networks are engineered. A year ago, T-Mobile and NVIDIA announced the opening of the AI RAN Innovation Center. Together, we quickly moved from idea to making live calls over NVIDIA's Aerial AI RAN computer. AI continues to transform every industry and will also revolutionize telecommunications. Like electricity, the internet, and AI is essential infrastructure. Every consumer will use it, every company will be powered by it, and every country will build it. Now, intelligence is moving into the physical world with robots, autonomous vehicles, and cities. 1 billion cars, billions of robots in the future, millions of factories, and hundreds of millions of farms will all be connected to intelligence.
And, effectively, what physical and AI will do—a bit like FWA, where we ended up using FOW capacity—here, you will end up having FOW compute that we could then put to use both in physical and edge AI. Uh, but I'm rapidly getting kind of out of my depth on physical and AGI. So, we thought we'd invite a close friend of T-Mobile, uh, and a man who probably knows more about physical and AI than anyone else, Jensen Huang, to share his thoughts on 6G and physical AI.
Hello cerini.
It's great to join your Capital Markets Day. T-Mobile is the world leader in telecommunications networks—you did it by rethinking innovation and how networks are engineered.
A year ago T-Mobile and Nvidia announced the opening of the AI ran Innovation Center.
Together, we quickly moved from idea to making live calls over NVIDIA's Aerial AI-run computer.
AI continues to transform every industry, and will also revolutionize telecommunications, like electricity. The internet, AI—it's essential infrastructure. Every consumer will use it. Every company will be powered by it, and every country will build it.
Jensen Huang: AI will be distributed at the edge, present at the location, and understand the logic of the physical world. This is where AI RAN and 6G change everything. The radio network becomes a distributed AI. T-Mobile has recognized this shift. Every base station with NVIDIA Aerial becomes an AI computer, and 6G is the connective fabric. Computing, sensing, and connectivity converge. This creates entirely new opportunities for the telecommunications industry. That's why this moment matters. I'm thrilled to see our vision of AI RAN taking shape in T-Mobile's Seattle labs. Together, we're demonstrating how telecommunications is an essential platform for AI, and together, T-Mobile and NVIDIA are building this future.
Jensen Huang: AI will be distributed at the edge, present at the location, and understand the logic of the physical world. This is where AI RAN and 6G change everything. The radio network becomes a distributed AI. T-Mobile has recognized this shift. Every base station with NVIDIA Aerial becomes an AI computer, and 6G is the connective fabric. Computing, sensing, and connectivity converge. This creates entirely new opportunities for the telecommunications industry. That's why this moment matters. I'm thrilled to see our vision of AI RAN taking shape in T-Mobile's Seattle labs. Together, we're demonstrating how telecommunications is an essential platform for AI, and together, T-Mobile and NVIDIA are building this future.
Now intelligence is moving into the physical world, with robots, autonomous vehicles and cities, a billion cars, billions of robots in the future millions of factories and hundreds of millions of farms will all be connected to intelligence. AI will be distributed at the edge.
Present at the location and understand the logic of the physical world. This is where AI ran and 6G change everything.
The radio network, becomes a distributed AI T-Mobile has recognized this shift.
Every base station with Nvidia. Aerial becomes, an AI computer and 6G is the connective fabric.
Computing.
Sensing and connectivity converge.
This creates entirely new opportunities for the Telecommunications industry.
That's why this moment matters.
I'm thrilled to see our vision of AI ran taking shape in T-Mobile's Seattle, Labs together, we're demonstrating. How telecommunications is an essential platform for AI?
And together, T-Mobile and NVIDIA are building this future.
Srinivasan Gopalan: All right. Woo! Thank you, Jensen. So let me just pull this all together. The foundation of everything that we've built, the foundation of everything we're building is our NPS. It is our ability to continuously differentiate. You can see that gap widening, and we've only just got started. Our fundamental capabilities across network, value, and experience is something we're working at every day to make that gap widen even further. And what that gives us is the plethora, the unparalleled set of growth opportunities that you can see above, and we're only scratching at the surface here. One of the big advantages is you get all of those growth opportunities with no drag of legacy. And that combination of huge differentiation that will only widen with time, unleashing a set of growth opportunities, is the heart of our story.
Srini Gopalan: All right. Woo! Thank you, Jensen. So let me just pull this all together. The foundation of everything that we've built, the foundation of everything we're building is our NPS. It is our ability to continuously differentiate. You can see that gap widening, and we've only just got started. Our fundamental capabilities across network, value, and experience is something we're working at every day to make that gap widen even further. And what that gives us is the plethora, the unparalleled set of growth opportunities that you can see above, and we're only scratching at the surface here. One of the big advantages is you get all of those growth opportunities with no drag of legacy. And that combination of huge differentiation that will only widen with time, unleashing a set of growth opportunities, is the heart of our story.
All right.
Thank you, Jensen.
So, let me just pull this all together.
uh,
The foundation of everything that we've built the foundation of everything. We're building is our NPS. It is our ability to continuously differentiate. You can see that Gap, widening, and we've only just got started. Our fundamental capabilities across Network value, and experience is something we're working at every day to make that Gap widen even further.
Growth opportunities that you can see above and we're only scratching at the surface here. 1 of the big advantages is you get all of those growth opportunities with no drag of legacy and that combination of
Srinivasan Gopalan: That, in combination with this team in front of you, who have constantly set really big goals, gone out, smashed them, and strive every day to exceed every number we give you, is the heart of the T-Mobile story, and that's what drives outsized financial performance. Talking of outsized financial performance, I'd like to invite Peter Osvaldik on stage to talk to us. Thank you. Thanks.
Srini Gopalan: That, in combination with this team in front of you, who have constantly set really big goals, gone out, smashed them, and strive every day to exceed every number we give you, is the heart of the T-Mobile story, and that's what drives outsized financial performance. Talking of outsized financial performance, I'd like to invite Peter Osvaldik on stage to talk to us. Thank you. Thanks.
huge differentiation that will only widen with time unleashing. A set of growth opportunities is the heart of our story that in combination with the steam in front of you, who have constantly set. Really big goals gone out, smashed them and strive every day to exceed. Every number we give you is the heart of the T-Mobile story and that's what drives outsized financial performance.
And talking about size, but financial performance. I'd like to invite Peter Osvaldik on stage to talk to us. Thank you. Thanks.
Cathy Yao: Please welcome Peter Osvaldik.
Cathy Yao: Please welcome Peter Osvaldik.
Please welcome. Peter husk.
Peter Osvaldik: All right. You can tell we're just a little bit excited, and it's not just because the Seahawks won the Super Bowl. Woo! Ooh, I thought that'd be a little dangerous, or close, but that's good. All right, well, let's get into it. You know, I thought I'd start a little bit with a look at, you know, Q4 and 2025. And as Srini had said... You know, as Srini said, it's a little hard to click this clicker. Anyway, you know, what did that strong differentiation deliver? It delivered industry-leading results yet again. 261,000 postpaid net account additions in Q4. Think about that. That's 10 times what the other competitor who reports this delivered in Q4.
Peter Osvaldik: All right. You can tell we're just a little bit excited, and it's not just because the Seahawks won the Super Bowl. Woo! Ooh, I thought that'd be a little dangerous, or close, but that's good. All right, well, let's get into it. You know, I thought I'd start a little bit with a look at, you know, Q4 and 2025. And as Srini had said... You know, as Srini said, it's a little hard to click this clicker. Anyway, you know, what did that strong differentiation deliver? It delivered industry-leading results yet again. 261,000 postpaid net account additions in Q4. Think about that. That's 10 times what the other competitor who reports this delivered in Q4.
You can tell, we're just a little bit excited and it's not just because the Seahawks won the Super Bowl. Woo! Woo! I thought that'd be a little dangerous, uh, or closed, but that's good. All right. Well, let's get into it, you know, I thought I'd, uh, start a little bit with a look at, you know, Q4 and 2025.
and as shiny had said,
You know, this a triny said, it's a little hard to click this clicker. Anyway, uh, you know, what did that strong differentiation deliver? It delivered, industry-leading results. Yet again.
Peter Osvaldik: That's important because, as Srini said, this is the center of value creation for the industry, and this proves consistently and at scale that customers are choosing T-Mobile. Combined with that growth in postpaid net accounts, we delivered postpaid ARPA growth of 2.7% on a year-over-year basis, and importantly, the organic growth was 3.6%. If you recall, as we had talked about before, our acquisitions of both Metronet and U.S. Cellular came with a base that had lower ARPA, allowing us to run our playbook of ARPA expansion that we did so successfully, both with Sprint as well as our base over time. That momentum between growth and ARPA expansion led to service revenue that was up 10% year-over-year on a reported basis and 5% year-over-year on an organic basis.
Peter Osvaldik: That's important because, as Srini said, this is the center of value creation for the industry, and this proves consistently and at scale that customers are choosing T-Mobile. Combined with that growth in postpaid net accounts, we delivered postpaid ARPA growth of 2.7% on a year-over-year basis, and importantly, the organic growth was 3.6%. If you recall, as we had talked about before, our acquisitions of both Metronet and U.S. Cellular came with a base that had lower ARPA, allowing us to run our playbook of ARPA expansion that we did so successfully, both with Sprint as well as our base over time. That momentum between growth and ARPA expansion led to service revenue that was up 10% year-over-year on a reported basis and 5% year-over-year on an organic basis.
261,000 post-paid net account additions in Q4, think about that. That's 10 times what the other competitor who reports this delivered in Q4.
And that's important because Australia said, this is the center of value creation for the industry. And this proves consistently and at scale that customers are choosing T-Mobile.
Combined with that growth and postpaid net accounts. We delivered post-paid arpa growth of 2.7% on a year-over-year basis. And importantly, the organic growth was 3.6%. If you recall as we had talked about before our Acquisitions of both Metronet and US Cellular came with a base that had lower ARP allowing us to run our Playbook of arpa expansion that we did. So successfully both with Sprint as well as our base over time.
Peter Osvaldik: That's 10 times and 5 times the next highest competitor, for those keeping score. And I am. So that strength flowed through to adjusted EBITDA, which grew 7% year over year or 4% on an organic basis. And of course, the most defining metric for us is our ability to convert service revenue into free cash flow, which we did at 22% in Q4, topping up a year where we delivered it at 25%. And that's important because it highlights a lot of the things that Trini was mentioning. The structural advantage of T-Mobile, as expressed in terms of the best metric for value creation, provided, of course, you're not cutting CapEx and going backwards. If you're investing in the core business appropriately, like we are, for expansion, and you're delivering 25% free cash flow margin, that's the best measure.
Peter Osvaldik: That's 10 times and 5 times the next highest competitor, for those keeping score. And I am. So that strength flowed through to adjusted EBITDA, which grew 7% year over year or 4% on an organic basis. And of course, the most defining metric for us is our ability to convert service revenue into free cash flow, which we did at 22% in Q4, topping up a year where we delivered it at 25%. And that's important because it highlights a lot of the things that Trini was mentioning. The structural advantage of T-Mobile, as expressed in terms of the best metric for value creation, provided, of course, you're not cutting CapEx and going backwards. If you're investing in the core business appropriately, like we are, for expansion, and you're delivering 25% free cash flow margin, that's the best measure.
That momentum between growth and ARPA expansion led to service revenue that was up 10% year-over-year on a reported basis, and 5% year-over-year on an organic basis. That's 10 times and 5 times the next highest competitor for those keeping score.
And I am.
Uh, so that's strength flow through to adjusted Eva which grew 7% year-over-year.
Or 4% on an organic basis.
Peter Osvaldik: Are you able to create value for shareholders? All right, so let's look ahead. What does this all mean? How does this formula, this growing differentiation, going to result in updated 2026 and 2027 figures? So for 2026, we now expect approximately $77 billion in service revenue, representing 8% top-line growth. That includes about $3.6 billion of contribution from M&A. So we have 6% organic growth and acceleration from what we just delivered in 2025. In 2027, we now expect between $80.5 and $81.5 billion in reported service revenue, 5% top-line growth. That includes $4 billion in contribution from M&A. So delivering 5% organic growth significantly ahead, where we gave you just in September 2024, our projections at Capital Markets Day.
Peter Osvaldik: Are you able to create value for shareholders? All right, so let's look ahead. What does this all mean? How does this formula, this growing differentiation, going to result in updated 2026 and 2027 figures? So for 2026, we now expect approximately $77 billion in service revenue, representing 8% top-line growth. That includes about $3.6 billion of contribution from M&A. So we have 6% organic growth and acceleration from what we just delivered in 2025. In 2027, we now expect between $80.5 and $81.5 billion in reported service revenue, 5% top-line growth. That includes $4 billion in contribution from M&A. So delivering 5% organic growth significantly ahead, where we gave you just in September 2024, our projections at Capital Markets Day.
And of course, the most defining metric for us is our ability to convert service Revenue into free cash flow, which we did at 22% in Q4 topping off a year where we delivered it at 25%. And that's important because it highlights a lot of the things that you was mentioning the structural advantage of chemo as expressed in terms of the best metric for Value creation provided. Of course you're not cutting capex and going backwards. If you're investing in the core business, appropriately, like we are for expansion and you're delivering 25% free, cash flow margin, that's the best measure of. Are you able to create value for shareholders?
All right, so let's look ahead. What does this all mean? How does this formula? This growing differentiation going to result in updated 26 and 2027 figures. So for 26, we now expect approximately 77 billion dollars in service Revenue representing 8% Topline growth.
That includes about 3.6 billion of contribution from m&a. So we have 6% or Granite growth and acceleration from what we just delivered in 2025.
Peter Osvaldik: I think it's important if you step back, think about what we're delivering here. At the high end of this guidance, from 2025 to 2027, we're going to deliver more than $10 billion of service revenue growth. Supporting that growth, as we've talked about, is strong postpaid net account growth, and our expectations for 2026, as we enter the year, are to generate between 900,000 and 1 million postpaid net account additions. For those of you who are curious, and I know you are, implicit in that guide is an expectation of about 2.5 million postpaid phone net additions. Combined with that growth in postpaid net account additions, we anticipate postpaid ARPA growth of between 2.5% to 3%, and that's from all of the elements, and ability to expand that Srini mentioned.
Peter Osvaldik: I think it's important if you step back, think about what we're delivering here. At the high end of this guidance, from 2025 to 2027, we're going to deliver more than $10 billion of service revenue growth. Supporting that growth, as we've talked about, is strong postpaid net account growth, and our expectations for 2026, as we enter the year, are to generate between 900,000 and 1 million postpaid net account additions. For those of you who are curious, and I know you are, implicit in that guide is an expectation of about 2.5 million postpaid phone net additions. Combined with that growth in postpaid net account additions, we anticipate postpaid ARPA growth of between 2.5% to 3%, and that's from all of the elements, and ability to expand that Srini mentioned.
Important. If you step back, think about what we're delivering here—at the high end of this guidance, from 2025 to 2027, we're going to deliver more than $10 billion of service revenue growth.
Supporting that growth as we talked about is Strong post-paid, net account growth.
And our expectations for 2026. As we enter the year are to generate between 900,000 and 1. Million post-paid net accounts Editions.
For those of you who are curious and I know you are implicit in that guide is an expectation of about 2 and a half million post-paid phone, net additions.
Peter Osvaldik: It's new account inflow, taking our premium plans of 60%+. It's our base as they interact with T-Life and our experience stores taking on premium plans. It's continued expansion of connections per account and introducing new products and services into the account, which you can only do when you have the trust of customers, and that's evidence from NPS. I'm pleased to share that we're now going to raise the bar on ourselves once again. You've heard a lot today about how we believe, and we've long discussed and reported, that postpaid account net additions and postpaid ARPA are the real correlation to value creation in this industry. Think about that. You have another competitor who delivered 607,000 postpaid phone net additions, but only 26,000 postpaid net account additions.
Peter Osvaldik: It's new account inflow, taking our premium plans of 60%+. It's our base as they interact with T-Life and our experience stores taking on premium plans. It's continued expansion of connections per account and introducing new products and services into the account, which you can only do when you have the trust of customers, and that's evidence from NPS. I'm pleased to share that we're now going to raise the bar on ourselves once again. You've heard a lot today about how we believe, and we've long discussed and reported, that postpaid account net additions and postpaid ARPA are the real correlation to value creation in this industry. Think about that. You have another competitor who delivered 607,000 postpaid phone net additions, but only 26,000 postpaid net account additions.
Combined with that growth in postpaid, net account, additions, we anticipate post-paid arpa growth of between 2 and a half to 3%. And that's from all of the elements uh and ability to expand that tree mentioned. It's new account inflow taking our premium plans of 60% plus it's our base, as they interact with t life and our experience stores taking on premium plans, its continued expansion of connections per account and introducing new products and services into the account which you can only do when you have the trust of customers. And that's evidence from MPS.
And I'm pleased to share.
Peter Osvaldik: The way you correlate how we're growing this service revenue and then translation into profitability is how we're actually able to attract and expand customer relationships, and that's best expressed by accounts and ARPA, as we said, over 90% of our postpaid phone lines are actually on a multi-line account, and a vast majority, or a substantial portion, of our 34+ million postpaid accounts actually have products beyond just postpaid phone. So when you think about it that way, that's really the unit at which you create value, as Srini has long said. And beginning in Q1, longstanding, we've been focused on postpaid accounts and postpaid ARPA, and that will be our sole focus going forward. So we'll no longer be reporting subscriber-level elements.
Peter Osvaldik: The way you correlate how we're growing this service revenue and then translation into profitability is how we're actually able to attract and expand customer relationships, and that's best expressed by accounts and ARPA, as we said, over 90% of our postpaid phone lines are actually on a multi-line account, and a vast majority, or a substantial portion, of our 34+ million postpaid accounts actually have products beyond just postpaid phone. So when you think about it that way, that's really the unit at which you create value, as Srini has long said. And beginning in Q1, longstanding, we've been focused on postpaid accounts and postpaid ARPA, and that will be our sole focus going forward. So we'll no longer be reporting subscriber-level elements.
That we're now going to raise the bar on ourselves. Once again, you've heard a lot today about how we believe, and we've long discussed and reported, that postpaid account net additions and postpaid ARPA are the real correlations of value creation in this industry. Think about that. You have another competitor who delivered 600-some thousand postpaid phone net additions, but only 26,000 postpaid net account additions. The way you correlate how we're growing the service revenue, and then translation into profitability, is how we're actually able to attract and expand customer relationships—and that's best expressed by accounts and ARPA.
As we said over 90% of our postpaid phone lines are actually on a multi-line account.
And a vast majority or a substantial uh, portion of our, 34 plus million post-paid accounts, actually have products Beyond, just post-paid phone. So when you think about it, that way, that's really the unit at which you create value, as sereni has long said,
Peter Osvaldik: Again, I've given you the underlying assumption, 2.5 million postpaid phones and that very strong 900,000 to 1 million postpaid net account additions, but this is what you should expect from us. This is the bar you should hold us to. This is the bar you should hold the rest of the industry to. Who can attract customers, switch full relationships, and who can grow those relationships in ARPA? That's how you get service revenue growth like we're delivering here. All right. What does that mean for adjusted EBITDA? So in 2026, we now expect between $37 and $37.5 billion. That includes about $1.3 billion from M&A contributions, so 10% reported growth and 7% organic growth, an expansion again from what we delivered in 2025.
Peter Osvaldik: Again, I've given you the underlying assumption, 2.5 million postpaid phones and that very strong 900,000 to 1 million postpaid net account additions, but this is what you should expect from us. This is the bar you should hold us to. This is the bar you should hold the rest of the industry to. Who can attract customers, switch full relationships, and who can grow those relationships in ARPA? That's how you get service revenue growth like we're delivering here. All right. What does that mean for adjusted EBITDA? So in 2026, we now expect between $37 and $37.5 billion. That includes about $1.3 billion from M&A contributions, so 10% reported growth and 7% organic growth, an expansion again from what we delivered in 2025.
And beginning in q1 long-standing we've been focused on post-paid accounts and postpaid arpa and that will be our sole Focus going forward so we'll no longer be recording. Subscriber, level elements again, I've given you the underlying assumption 2 and a half million postpaid phones and that very strong 900,000 to 1 million.
Post-paid net account editions, but this is what you should expect from us. This is the bar you should hold us to. This is the bar, you should hold the rest of the industry to who can attract customers.
Switch full relationships and who can grow those relationships in ARPA? That's how you get service revenue growth, like we're delivering here.
All right.
What does that mean for adjusted EBITDA? So in 2026, we now expect between $37 and $37.5 billion.
That includes about 1.3 billion from m&a contributions. So 10% reported growth,
Peter Osvaldik: In 2027, including $1.7 billion from M&A contribution, we expect 9% reported growth and 8% organic growth at the midpoint. Again, further expanding on the growth that we're delivering in 2026, which is further expanding on the growth that we just delivered in 2025. Again, if I step back, at the high end of the guidance, this means from 2025 to 2027, we'll have delivered more than $7 billion of incremental core adjusted EBITDA, getting us to between $40 and 41 billion. This is, of course, driven by a number of things. One, continued profitable service revenue growth and operating leverage, as you've seen from the ability to attract customers, generate Postpaid Account Net Additions, and continue to expand ARPA.
Peter Osvaldik: In 2027, including $1.7 billion from M&A contribution, we expect 9% reported growth and 8% organic growth at the midpoint. Again, further expanding on the growth that we're delivering in 2026, which is further expanding on the growth that we just delivered in 2025. Again, if I step back, at the high end of the guidance, this means from 2025 to 2027, we'll have delivered more than $7 billion of incremental core adjusted EBITDA, getting us to between $40 and 41 billion. This is, of course, driven by a number of things. One, continued profitable service revenue growth and operating leverage, as you've seen from the ability to attract customers, generate Postpaid Account Net Additions, and continue to expand ARPA.
And 7% organic growth and expansion again, from what we delivered in 2025, in 2027, including 1.7 billion from m&a contribution, we expect 9% reported growth and 8% organic growth at the midpoint again, further expanding on the growth that we're delivering in 2026, which is further expanding on the growth that we just delivered in 2025.
And again, if I step back at the high end of the guidance, this means from 25 to 2027. We'll have delivered more than 7 billion dollars of incremental core adjustability to getting us to between 40 and 41 billion dollars. This is, of course, driven by a number of things, 1 continued, profitable service, Revenue growth, and operating leverage as you've seen from the ability to attract customers generate
Peter Osvaldik: But it also comes from contributions of our unique approach to how we put the customer at the center of everything, digitalize, create efficiencies, utilize AI, not for cost-cutting as the primary focus, but for customer experience as the primary focus, which generates significant efficiencies as a benefit, while at the same time enhancing their experience, continuing to increase their NPS scores, continuing to allow us to deliver customer switching. We now expect between 2026 and 2027, relative to 2025, these initiatives are going to deliver $1.3 billion of incremental savings in 2026 and $2.7 billion in 2027. But we're not done there. It's just the beginning of the journey. There's a lot more expansion beyond 2027, and those come from a lot of the things you've been hearing from us.
Peter Osvaldik: But it also comes from contributions of our unique approach to how we put the customer at the center of everything, digitalize, create efficiencies, utilize AI, not for cost-cutting as the primary focus, but for customer experience as the primary focus, which generates significant efficiencies as a benefit, while at the same time enhancing their experience, continuing to increase their NPS scores, continuing to allow us to deliver customer switching. We now expect between 2026 and 2027, relative to 2025, these initiatives are going to deliver $1.3 billion of incremental savings in 2026 and $2.7 billion in 2027. But we're not done there. It's just the beginning of the journey. There's a lot more expansion beyond 2027, and those come from a lot of the things you've been hearing from us.
Postpaid account, net additions, and continue to expand our path.
Peter Osvaldik: Our progress on digitalization and enhancement of the customer experience through, as I experienced through T-Life, beginning with upgrades, what we've been able to do with first assisted and then unassisted upgrades. Now, add lines and prospects, that allows a whole new world of how do you approach retail, and approach retail with a focus on creating experience stores, a rationalized retail structure, more insourced, more focused on customer experience, that at the same time drives efficiencies and value. You heard Srini, our incredible frontline and how they've reduced inbound customer contacts, but there's more to be done. Powered with IntentCX now, that frontline will be able to further reduce inbound customer contacts on the way to the goal that Jon Freier shared with you at our Capital Markets Day in 2024. Customer-Driven Coverage. We've been talking about this since Capital Markets Day in 2024.
Peter Osvaldik: Our progress on digitalization and enhancement of the customer experience through, as I experienced through T-Life, beginning with upgrades, what we've been able to do with first assisted and then unassisted upgrades. Now, add lines and prospects, that allows a whole new world of how do you approach retail, and approach retail with a focus on creating experience stores, a rationalized retail structure, more insourced, more focused on customer experience, that at the same time drives efficiencies and value. You heard Srini, our incredible frontline and how they've reduced inbound customer contacts, but there's more to be done. Powered with IntentCX now, that frontline will be able to further reduce inbound customer contacts on the way to the goal that Jon Freier shared with you at our Capital Markets Day in 2024. Customer-Driven Coverage. We've been talking about this since Capital Markets Day in 2024.
We now expect between uh, 2026 and 27 relative to 2025. These initiatives are going to deliver 1.3 billion of incremental Savings in 2026 and 2.7 billion in 2027. But we're not done there, it's just the beginning of the journey. There's a lot more expansion Beyond 2027 and those come from. A lot of the things you've been hearing from us our progress on digitalization and enhancement of customer experience through as experienced through key life. Beginning with upgrades what we've been able to do with first assisted and then unassisted upgrades. Now Adelines and Prospects that allows a whole new world of how do you approach retail an approach retail with a focus on creating experience stores a rationalized retail structure more insourced, more focused on customer experience that at the same time drives efficiencies and value.
You heard shiny are a credible Frontline and how they've reduced inbound customer contacts. But there's more to be done.
Powered with intense CX, now that frontline will be able to further reduce inbound customer contacts on the way to the goal that John Fryer showed with you at our Capital Markets Day in 2024.
Peter Osvaldik: A proprietary AI-infused model that allowed us to begin focusing CapEx dollars on where they matter most to customers. And if you put the CapEx dollars where they enhance customer value and experience the most, you get the most efficient deployment of CapEx. We've now been able to apply that model to the existing entirety of the network base, and we'll be able to start generating OpEx savings to allow for reinvestment. And the way we're doing that is we apply the same view to every one of our towers, every one of our small cells, and said, "Which of these are driving the most customer value? And concurrently, which are not driving the most customer value?" And we can streamline and optimize the network to reduce those and reinvest in those that are driving the most value.
Peter Osvaldik: A proprietary AI-infused model that allowed us to begin focusing CapEx dollars on where they matter most to customers. And if you put the CapEx dollars where they enhance customer value and experience the most, you get the most efficient deployment of CapEx. We've now been able to apply that model to the existing entirety of the network base, and we'll be able to start generating OpEx savings to allow for reinvestment. And the way we're doing that is we apply the same view to every one of our towers, every one of our small cells, and said, "Which of these are driving the most customer value? And concurrently, which are not driving the most customer value?" And we can streamline and optimize the network to reduce those and reinvest in those that are driving the most value.
Customer-driven coverage. We've been talking about this since Capital Markets Day in 2024.
A proprietary AI, infused model that allowed us to begin, focusing capex dollars on where they matter most to customers. And if you put the capex dollars where they enhance customer value and experience the most, you get the most efficient deployment of capex.
We've now been able to apply that model to the existing entirety of the network base.
And we'll be able to start generating Opex savings to allow for reinvestment. And the way we're doing that is we apply the same view to every one of our towers, every one of our small cells, and said which of these are driving the most customer value and, currently, which are not driving the most customer value.
Peter Osvaldik: Of course, as you'd expect, like everybody else, but probably in a leadership fashion, there's a lot of efficiencies in the back office, in IT, through utilization of simplicity, efficiency, and AI. But if you do it from a customer centricity lens first, you get differentiated results. Now, 2026 is going to have a slightly different phasing to core adjusted EBITDA than 2025 had, which you'd expect, because we're both delivering on synergies in the U.S. Cellular, and those will expand as we go through the year, but we're also going to harvest more of these AI and digitalization and simplicity savings as we go through the course of the year. So we expect Q1 core adjusted EBITDA to be between $9 to 9.1 billion.
Peter Osvaldik: Of course, as you'd expect, like everybody else, but probably in a leadership fashion, there's a lot of efficiencies in the back office, in IT, through utilization of simplicity, efficiency, and AI. But if you do it from a customer centricity lens first, you get differentiated results. Now, 2026 is going to have a slightly different phasing to core adjusted EBITDA than 2025 had, which you'd expect, because we're both delivering on synergies in the U.S. Cellular, and those will expand as we go through the year, but we're also going to harvest more of these AI and digitalization and simplicity savings as we go through the course of the year. So we expect Q1 core adjusted EBITDA to be between $9 to 9.1 billion.
And we can streamline and optimize the network to reduce those and reinvest in those that are driving the most value.
And of course, as you'd expect, like everybody else but probably in a leadership fashion, there's a lot of efficiencies in the back office, in IT, through utilization of simplicity, efficiency, and AI. But if you do it from a customer centricity lens first, you get differentiated results.
Peter Osvaldik: There's a few below-the-line items in 2026 I wanted to highlight as well, beginning with, we expect approximately $1.2 billion in merger-related costs, primarily related to U.S. Cellular. As you recall, we had an exciting announcement around our acceleration of the timeline to integrate U.S. Cellular at 2 years. Network optimization that I just mentioned, this CDC-based network optimization to generate value, is going to result in a network optimization cost of approximately $450 million, will be done through that, and primarily in Q1 and Q2, and we'll harvest those savings and reinvest into the network. We'll have workforce restructuring charges of approximately $150 million in Q1 as we go through our simplification initiatives and conclude what we began in Q4. All right, CapEx. No big surprises here.
Peter Osvaldik: There's a few below-the-line items in 2026 I wanted to highlight as well, beginning with, we expect approximately $1.2 billion in merger-related costs, primarily related to U.S. Cellular. As you recall, we had an exciting announcement around our acceleration of the timeline to integrate U.S. Cellular at 2 years. Network optimization that I just mentioned, this CDC-based network optimization to generate value, is going to result in a network optimization cost of approximately $450 million, will be done through that, and primarily in Q1 and Q2, and we'll harvest those savings and reinvest into the network. We'll have workforce restructuring charges of approximately $150 million in Q1 as we go through our simplification initiatives and conclude what we began in Q4. All right, CapEx. No big surprises here.
Now, 2026 is going to have a slightly different phasing to core, just to today. But other than 2025 had, which you'd expect because we're both, uh, delivering on synergies in the U.S. Cellular. And those will expand as we go through the year. But we're also going to harvest more of these AI and digitalization and simplicity savings as we go through the course of the year. So, we expect Q1 core adjusted EBITDA to be between $9 to $9.1 billion.
There are a few below-the-line items in 2026 I wanted to highlight as well. Beginning with, we expect approximately $1.2 billion in merger-related costs, primarily related to U.S. Cellular. As you recall, we had an exciting announcement around our acceleration of the timeline to integrate U.S. Cellular at two years.
Network optimization that I just mentioned, this CDC-based network optimization to generate value is going to result in a network optimization cost of approximately $450 million. That will be done primarily in Q1 and Q2, and we'll harvest those savings and reinvest into the network.
And we'll have workforce restructuring charges of approximately $150 million in Q1 as we go through our simplification initiatives and conclude what we began in Q4.
Peter Osvaldik: We've mentioned to you before, we expect CapEx of $10 billion in 2026, and that includes all of the overlays around the U.S. Cellular retained sites, all of the upgrades to those sites to bring all of the spectrum goodness there and start delivering even more better experiences to customers faster. In 2027, we anticipate CapEx to return to the normalized range of between $9 to 10 billion. And again, all of this, from a network perspective, will be deployed through the Customer-Driven Coverage lens, which means that every single dollar we put into the network goes to accrue to the highest customer experience improvements, and hence, the best value delivery for us, while simultaneously expanding the network leadership and allowing for long-term growth. Okay, let's tumble down to adjusted free cash flow.
Peter Osvaldik: We've mentioned to you before, we expect CapEx of $10 billion in 2026, and that includes all of the overlays around the U.S. Cellular retained sites, all of the upgrades to those sites to bring all of the spectrum goodness there and start delivering even more better experiences to customers faster. In 2027, we anticipate CapEx to return to the normalized range of between $9 to 10 billion. And again, all of this, from a network perspective, will be deployed through the Customer-Driven Coverage lens, which means that every single dollar we put into the network goes to accrue to the highest customer experience improvements, and hence, the best value delivery for us, while simultaneously expanding the network leadership and allowing for long-term growth. Okay, let's tumble down to adjusted free cash flow.
All right, capex, no big surprises here. We've, uh, mentioned to you before, we expect capex of $10 billion in 2026, and that includes, uh, all of the overlays around the US Cellular retained sites, all of the upgrades to those sites to bring all of the spectrum goodness there, and start delivering even more better experiences to customers faster. In 2027, we anticipate capex to return to the normalized range of between $9 to $10 billion. And again, all of this, from a network perspective, will be deployed through the customer-driven coverage lens, which means that every single dollar we put into the network goes to accrue to the highest customer experience improvements, and hence the best value delivery for us, while simultaneously expanding the network leadership and allowing for long-term growth.
Okay.
Peter Osvaldik: The short story here is we continue to deliver a cash generation profile and margin that is industry-leading. Free cash flow is expected to be between $18 to 18.7 billion in 2026, growing to between $19.5 to 20.5 billion in 2027. Now, there's a number of things as you go through an integration that I want to highlight for 2026. We anticipate approximately $1.3 billion of merger-related cash outlays, again, primarily associated with that acceleration of the U.S. Cellular integration. We also expect approximately $1.2 billion of cash outlays for the network optimization and a workforce restructuring cost. That includes the workforce restructuring charges that we took in Q4, where the cash outflows will happen in 2026.
Peter Osvaldik: The short story here is we continue to deliver a cash generation profile and margin that is industry-leading. Free cash flow is expected to be between $18 to 18.7 billion in 2026, growing to between $19.5 to 20.5 billion in 2027. Now, there's a number of things as you go through an integration that I want to highlight for 2026. We anticipate approximately $1.3 billion of merger-related cash outlays, again, primarily associated with that acceleration of the U.S. Cellular integration. We also expect approximately $1.2 billion of cash outlays for the network optimization and a workforce restructuring cost. That includes the workforce restructuring charges that we took in Q4, where the cash outflows will happen in 2026.
Let's tumble down to adjusted free. Cash flow.
And the short story here is, we continue to deliver a cash generation profile and margin that is industry-leading.
Free cash flows expected to be between $18 to $18.7 billion in 2026, growing to between $19 and $19.5 to $20 and $20.5 billion in 2027.
Now, there’s a number of things as you go through an integration that I want to highlight for 2026. Uh, we anticipate approximately $1.3 billion of merger-related cash.
Again, primarily associated with that acceleration of the US, Cellular integration.
Peter Osvaldik: Because we're accelerating that integration so dramatically, we now expect those costs to drop down significantly in 2027 to $1 billion. Cash taxes are expected to be $1.5 billion for 2026, and $3.5 billion in 2027, fully integrating the benefits we anticipate from the one big beautiful bill. Now, one important note is around cash interest, and I know a lot of you in this room like to model rapid deleveraging for us. So I wanted to just highlight that we take a very prudent approach in our guidance assumptions that we're delivering to you. And what we do is we assume leverage at 2.5 times, which means we assume utilization of the entire strategic capacity envelope.
Peter Osvaldik: Because we're accelerating that integration so dramatically, we now expect those costs to drop down significantly in 2027 to $1 billion. Cash taxes are expected to be $1.5 billion for 2026, and $3.5 billion in 2027, fully integrating the benefits we anticipate from the one big beautiful bill. Now, one important note is around cash interest, and I know a lot of you in this room like to model rapid deleveraging for us. So I wanted to just highlight that we take a very prudent approach in our guidance assumptions that we're delivering to you. And what we do is we assume leverage at 2.5 times, which means we assume utilization of the entire strategic capacity envelope.
We also expect approximately $1.2 billion of cash outlays for the network optimization and workforce restructuring costs. That includes the workforce restructuring charges that we took in Q4, where the cash outflows will happen in 2026. And because we're accelerating that integration so dramatically, we now expect those costs to drop down significantly in 2027—to $1 billion.
Cash. Taxes are expected to be 1 and a half billion for 2026 and
$3.5 billion in 2027, fully integrating the benefits. We anticipate from the one big, beautiful bill.
Now, um, one important note is around cash interest, and I know a lot of you in this room like to model, rapidly leveraging for us. So I wanted to just highlight that we take a very prudent approach in our guidance assumptions that we're delivering to you.
And what we do is, we assume leverage at
Peter Osvaldik: We don't put any benefits into service revenue or core adjusted EBITDA for that, but for purposes of cash interest modeling, as we give a free cash flow guide, we assume full utilization of that. And so that results in an assumption of $4.3 billion in cash interest outlays in 2026, stepping up to $5 billion in 2027. Just for perspective on a... You know, it's apples to oranges in terms of what you're seeing in consensus because of that desire to deleverage us rapidly. And that means, relative to consensus, this is about $500 million higher in 2026 and $1.1 billion higher in 2027.
Peter Osvaldik: We don't put any benefits into service revenue or core adjusted EBITDA for that, but for purposes of cash interest modeling, as we give a free cash flow guide, we assume full utilization of that. And so that results in an assumption of $4.3 billion in cash interest outlays in 2026, stepping up to $5 billion in 2027. Just for perspective on a... You know, it's apples to oranges in terms of what you're seeing in consensus because of that desire to deleverage us rapidly. And that means, relative to consensus, this is about $500 million higher in 2026 and $1.1 billion higher in 2027.
2 and a half times, which means we assume utilization of the entire strategic capacity envelope, we don't put any benefits into service revenue or core, just that EBA for that. But for purposes of cash interest modeling, as we give a free cash flow guide. We assume full utilization of that.
Peter Osvaldik: So if you're trying to get an apples-to-apples comparison and understand what the underlying business expansion is doing, you know, that's something to look at, given how we prudently and, I think, conservatively guide and assume the full utilization of the envelope. But again, the most important part here is our ability to convert service revenue into free cash flow at industry-leading pace. And that's a key differentiator for T-Mobile, and as, as I mentioned before, highlights the structural advantage that this business has and the ability to create shareholder value. All right. Well, certainly that growth in core-adjusted EBITDA and that delivery of free cash flow and industry-leading service revenue margin means that there's a lot of capacity. And so how do we think about it? Well, we think about it very consistently with how we've shared it with you before. Our capital allocation philosophy hasn't changed.
Peter Osvaldik: So if you're trying to get an apples-to-apples comparison and understand what the underlying business expansion is doing, you know, that's something to look at, given how we prudently and, I think, conservatively guide and assume the full utilization of the envelope. But again, the most important part here is our ability to convert service revenue into free cash flow at industry-leading pace. And that's a key differentiator for T-Mobile, and as, as I mentioned before, highlights the structural advantage that this business has and the ability to create shareholder value. All right. Well, certainly that growth in core-adjusted EBITDA and that delivery of free cash flow and industry-leading service revenue margin means that there's a lot of capacity. And so how do we think about it? Well, we think about it very consistently with how we've shared it with you before. Our capital allocation philosophy hasn't changed.
And so that results in an assumption of 4.3 billion in cash, interest outlays in 2026 stepping to 5 billion in 2027, just for perspective on a, you know, it's apples to oranges in terms of what you're seeing and consensus because of that desire to be leveraged as rapidly and that means um, relative to consensus. This is about 500 million higher in 2026 and 1.1 billion higher in 2027. So if you're trying to get an Apples, to Apples comparison and understand what the underlying business expansion is doing. You know, that's something to look at given how we prudently. And I think conservatively guide and assume the 4 utilization of the envelope,
And again the most important part here is our ability to convert service Revenue into free cash flow at industry-leading PACE.
And that's a key differentiator for T-Mobile. And as I mentioned before, highlights the structural advantage that this business has and the ability to create shareholder value.
Peter Osvaldik: It's disciplined, it's consistent, and it's focused on maximizing value creation for shareholders. It begins with always setting a prudent leverage target, which we continually reassess, both on our belief of the internal forecast of the business as well as what's happening from a macroeconomic perspective. We then prioritize investment in the core business. As you see, not only can we deliver in the short term, but our ability to enhance and expand this network leadership by investing in the business prudently, it's what's going to generate continued differentiation for customers even beyond 2027. We focus on high ROI strategic investments, and I'll get into some of the ones that we've done there. And then our focus is to deliver, with excess, stockholder returns in a very balanced approach between dividends and share repurchases.
Peter Osvaldik: It's disciplined, it's consistent, and it's focused on maximizing value creation for shareholders. It begins with always setting a prudent leverage target, which we continually reassess, both on our belief of the internal forecast of the business as well as what's happening from a macroeconomic perspective. We then prioritize investment in the core business. As you see, not only can we deliver in the short term, but our ability to enhance and expand this network leadership by investing in the business prudently, it's what's going to generate continued differentiation for customers even beyond 2027. We focus on high ROI strategic investments, and I'll get into some of the ones that we've done there. And then our focus is to deliver, with excess, stockholder returns in a very balanced approach between dividends and share repurchases.
All right, well certainly that growth in core justatee and that delivery of free cash flow and industry-leading service revenue margin means that there's a lot of capacity. And so how do we think about it? Well, we think about it very consistently with how we've shared it with you before. Our capital allocation philosophy hasn't changed—it's disciplined, it's consistent, and it's focused on maximizing value creation for shareholders. It begins with always setting a prudent leverage target, which we continually reassess both based on our belief of the internal forecast of the business, as well as what's happening from a macroeconomic perspective.
We then prioritize investment in the core business.
Peter Osvaldik: Again, all of this is done with an eye on maximizing both midterm, short-term, but just as importantly, long-term value creation. All right, so with my last Super Bowl pun, let's do our own halftime show of what have we done. Since our Capital Markets Day in 2024, we funded strategic investments of approximately $12 billion. That included our acquisition of U.S. Cellular, included establishing the JVs with Metronet, Lumos, Blis, Vistar, as well as investing in Spectrum for the long-term continued network leadership. We returned over $20 billion to shareholders, balanced between dividends as well as share buybacks, which puts our total now since the program inception in Q3 2022, to over $45 billion.
Peter Osvaldik: Again, all of this is done with an eye on maximizing both midterm, short-term, but just as importantly, long-term value creation. All right, so with my last Super Bowl pun, let's do our own halftime show of what have we done. Since our Capital Markets Day in 2024, we funded strategic investments of approximately $12 billion. That included our acquisition of U.S. Cellular, included establishing the JVs with Metronet, Lumos, Blis, Vistar, as well as investing in Spectrum for the long-term continued network leadership. We returned over $20 billion to shareholders, balanced between dividends as well as share buybacks, which puts our total now since the program inception in Q3 2022, to over $45 billion.
As you see, not only can we deliver in the short term, but our ability to enhance and expand this network leadership by investing in the business—prudently—is what's going to generate continued differentiation for customers even beyond 2027. We focus on high ROI, strategic investments, and I'll get into some of the ones that we've done there. And then our focus is to deliver with excess stockholder returns in a very balanced approach between dividends and share repurchases. And all of this is done with an eye on maximizing both mid-term and short-term. But just as in—
Importantly, long-term value creation.
All right, so with my last Super Bowl pun, let's do our own halftime show of what have we done.
Since our Capital markets day in 2024, we funded strategic Investments of approximately 12 billion dollars. That included. Our acquisition of US Cellular included establishing the JVS with Metronet, lumos Bliss, bisar as well as investing in Spectrum for the long-term continued Network leadership.
Peter Osvaldik: As we look forward for the balance of 2026 and 2027, we have a remaining envelope of over $52 billion, driven again by that core EBITDA expansion and the free cash flow delivery. Our initial view of this is allocating up to $30 billion towards shareholder returns. That currently includes an assumption of approximately up to $10 billion in share repurchases per year. And I'm excited to announce today that we are accelerating our Q1 share buybacks to $5 billion, up to $5 billion, or double our run rate.
Peter Osvaldik: As we look forward for the balance of 2026 and 2027, we have a remaining envelope of over $52 billion, driven again by that core EBITDA expansion and the free cash flow delivery. Our initial view of this is allocating up to $30 billion towards shareholder returns. That currently includes an assumption of approximately up to $10 billion in share repurchases per year. And I'm excited to announce today that we are accelerating our Q1 share buybacks to $5 billion, up to $5 billion, or double our run rate.
We returned over $20 billion to shareholders, balanced between dividends as well as share buybacks, which puts our total now since the program inception in Q3 of 2022 to over $45 billion.
For the balance of 2026 and 2027, we have a remaining envelope of over $52 billion, driven again by that core EBITDA expansion and the free cash flow delivery.
Our initial view of this is allocating up to $30 billion towards shareholder returns.
That currently includes an assumption of approximately up to $10 billion in share repurchases per year.
And I'm excited to announce today.
Peter Osvaldik: You might have seen Deutsche Telekom's announcement this morning, that given on the strength of the business and their belief in where we're going, as we've laid out for you today, they are not planning currently to sell any T-Mobile US shares in 2026, and in fact, they're looking at strategic alternatives to further deepen their investment. I think between the acceleration of share buybacks in Q1 that you're seeing from us, as well as DT's statement, that you can see the conviction in the business. And most importantly, we're always guided with respect to share buybacks as to where our belief of the intrinsic value of this company is and where the trading dynamics are today. All right, well, what does that leave? That leaves over $22 billion in a flexible envelope, and we'll deploy that, much as we've done in the past.
Peter Osvaldik: You might have seen Deutsche Telekom's announcement this morning, that given on the strength of the business and their belief in where we're going, as we've laid out for you today, they are not planning currently to sell any T-Mobile US shares in 2026, and in fact, they're looking at strategic alternatives to further deepen their investment. I think between the acceleration of share buybacks in Q1 that you're seeing from us, as well as DT's statement, that you can see the conviction in the business. And most importantly, we're always guided with respect to share buybacks as to where our belief of the intrinsic value of this company is and where the trading dynamics are today. All right, well, what does that leave? That leaves over $22 billion in a flexible envelope, and we'll deploy that, much as we've done in the past.
That we are accelerating. Our Q1 share buybacks to $5 billion—up to $5 billion, or double our run rate.
And you might have seen Deutsch telecoms announcement this morning a given on the strength of the business and their belief in where we're going. As we've laid out for you today, they are not planning currently to sell any, T-Mobile us shares in 2026. And in fact, they're looking at strategic alternatives to further deepen, their investment, I think between the acceleration of share BuyBacks and q1 that you're seeing from us as well as DT statements, that you can see the conviction in the business.
and most importantly, we're always guided with respect to share BuyBacks as to where our belief of the intrinsic value of this company is and where the trading Dynamics are today
All right. Well what does that leave that leaves over 22 billion dollars in a flexible envelope?
Peter Osvaldik: It, it can be deployed for strategic high ROI investments. It can be deployed, potentially, for further stockholder returns. This all assumes a prudent 2.5x leverage assumption. We're focused again on all of this. The focus remains on ensuring that we have the healthiest and the most strategically flexible balance sheet in the industry, allowing us to capture opportunities for shareholder value creation as they come. All right. I know you're very curious to get to Q&A, so let me just summarize quickly. I think we-- As Srini mentioned, we have a tremendously growing differentiation. Not only has our current differentiation and where we've arrived with best network, best value, and best experiences, continued to deliver industry-leading results, both from customers selecting T-Mobile and our ability to translate that into outsized financial growth, top line, bottom line, free cash flow.
Peter Osvaldik: It, it can be deployed for strategic high ROI investments. It can be deployed, potentially, for further stockholder returns. This all assumes a prudent 2.5x leverage assumption. We're focused again on all of this. The focus remains on ensuring that we have the healthiest and the most strategically flexible balance sheet in the industry, allowing us to capture opportunities for shareholder value creation as they come. All right. I know you're very curious to get to Q&A, so let me just summarize quickly. I think we-- As Srini mentioned, we have a tremendously growing differentiation. Not only has our current differentiation and where we've arrived with best network, best value, and best experiences, continued to deliver industry-leading results, both from customers selecting T-Mobile and our ability to translate that into outsized financial growth, top line, bottom line, free cash flow.
And we'll deploy that—much as we've done in the past.
It can be deployed for strategic car ROI investments. It can be deployed potentially for further stockholder returns, and this all assumes a prudent two-and-a-half times leverage assumption. And we're focused again on all of this. The focus remains on ensuring that we have the healthiest and the most strategically flexible balance sheet in the industry, allowing us to capture opportunities for shareholder value creation as they come.
Peter Osvaldik: But we see the ability to grow this differentiation and continue to deliver outsized results in 2026, 2027, and beyond. So with that, we're going to get to Q&A. So if you give us just a second to set up here, we'll get the team up and get to your questions. But thank you.
Peter Osvaldik: But we see the ability to grow this differentiation and continue to deliver outsized results in 2026, 2027, and beyond. So with that, we're going to get to Q&A. So if you give us just a second to set up here, we'll get the team up and get to your questions. But thank you.
All right, I know you're, uh, very curious to get the Q&A. So let me just summarize quickly. I think we, as shiny mentioned, we have a tremendously growing differentiation not only has our current differentiation and where we've arrived with best network. Best Value, Inn best experiences continue to deliver industry-leading results. Both from customer selecting T-Mobile and our ability to translate that into outsized Financial growth, Topline bottom line, free cash flow, but we see the ability to grow this differentiation and continue to deliver outsized results in 26/27 and Beyond. So with that, we're going to get a Q&A. So if you give us just a second to set up here, we'll get the team up and get to your questions, but thank you.
Jon Freier: We surprised people in the T-Mobile store to tell them why it's better over here.
Callie Field: If you think a cell plan is just a phone in your hand. Backstreet's back. Make it clear. I got T-Mobile, it's better here. Hit the fan. Tell me why it's America's best network. Tell me why. Minutes included and lots of perks. You get a free Slurpee. Nobody ever expects more from their carrier. Maybe it's time you do. If you like the savings, T-Mobile's the one for you.
Be surprised—people in the T-Mobile store tell them why it's better over here, if you think.
Hey.
Maybe it's time you do if you like the savings T-Mobile's the 1 for you.
Jon Freier: We also had a second surprise.
Peter Osvaldik: Where's the Backstreet Boys?
Jon Freier: It didn't go as well.
Callie Field: Tell me why it's better here?
Had a second surprise. Where where's the Backstreet Boys? It didn't go as well. Tell me why it's better here.
Peter Osvaldik: ...
We're just going to give it.
Peter Osvaldik: Yes, for sure.
[Company Representative] (T-Mobile US): Okay, let's get to Q&A. We'll have mic runners across the room. Please raise your hands if you've got a question, and please also introduce yourselves, once you have the mic. I'll start with Peter, since he's right there.
[Company Representative] (T-Mobile US): Okay, let's get to Q&A. We'll have mic runners across the room. Please raise your hands if you've got a question, and please also introduce yourselves, once you have the mic. I'll start with Peter, since he's right there.
That's for sure. Okay, let's get to Q&A. We'll have mic Runners across the room. Please raise your hands. If you've got a question and please also introduce yourselves. Uh, once you have the mic, I'll start with Peter since he's right there.
[Analyst]: Can you hear me? Yeah.
[Analyst]: Can you hear me? Yeah.
Peter Osvaldik: Yeah.
Peter Osvaldik: Yeah.
[Analyst]: Thanks for the great presentation. I wanted to ask about the change in your disclosure, about the elimination of postpaid phone subscriber reporting and, I guess, ARPU. If you could just expand on your thoughts behind that and how you think it allows you to run the business-
[Analyst]: Thanks for the great presentation. I wanted to ask about the change in your disclosure, about the elimination of postpaid phone subscriber reporting and, I guess, ARPU. If you could just expand on your thoughts behind that and how you think it allows you to run the business better and ultimately benefit shareholders. Thanks.
Peter Osvaldik: Yeah.
[Analyst]: better and ultimately benefit shareholders. Thanks.
Peter Osvaldik: Absolutely.
Peter Osvaldik: Absolutely.
Srinivasan Gopalan: Maybe I'll kick off.
Srini Gopalan: Maybe I'll kick off.
Peter Osvaldik: Yep.
Peter Osvaldik: Yep.
Srinivasan Gopalan: And then hand off to you, Peter. So the change in reporting, to me, is actually comes from a conviction of what do we want to focus on? What do we want to double down on? Accounts, and I think of them as relationships, because these are really families and businesses. That's the fundamental way in which consumers buy. 90% of our postpaid lines belong to a multi-line account. It's how consumers buy, and it's where value gets created. It's the thing that's most correlated with CLV. And from our perspective, this team, and everyone on the front line is incentivized on accounts, is incentivized on relationships. We want that alignment to exist between how consumers buy... what creates value, how this team is incentivized.
Srini Gopalan: And then hand off to you, Peter. So the change in reporting, to me, is actually comes from a conviction of what do we want to focus on? What do we want to double down on? Accounts, and I think of them as relationships, because these are really families and businesses. That's the fundamental way in which consumers buy. 90% of our postpaid lines belong to a multi-line account. It's how consumers buy, and it's where value gets created. It's the thing that's most correlated with CLV. And from our perspective, this team, and everyone on the front line is incentivized on accounts, is incentivized on relationships. We want that alignment to exist between how consumers buy... what creates value, how this team is incentivized.
Awesome. And then hand off to you Peter.
So the change in reporting to me is actually comes from a conviction of what do we want to focus on? What do we want to double down on, uh, accounts? And I think of them as relationships because these are really families and businesses. That's the fundamental way in which consumers buy 90% of our postpaid lines belong to a multi-line account. It's how consumers buy, uh, and it's where all gets created. It's the, it's the thing that's most correlated with lb. And from our perspective, uh, this team, uh, and everyone on the front line is incentivized on accounts is incentivized on relationships. We want that alignment to exist between how consumers Buy
Srinivasan Gopalan: And that, in our minds, raises the bar on the industry, because it drives this conversation on how many relationships have you actually bought in, right? And that's, to us, the fundamental unlock and the most transparent way of thinking about the P times Q equation. Peter?
Srini Gopalan: And that, in our minds, raises the bar on the industry, because it drives this conversation on how many relationships have you actually bought in, right? And that's, to us, the fundamental unlock and the most transparent way of thinking about the P times Q equation. Peter?
Peter Osvaldik: Yeah. I mean, as I mentioned, and fundamentally, what underpins that is the fact that the vast majority of our customer accounts have deep relationships. So you need to think about both, as you're approaching new accounts coming in, but also as you're thinking about the base and expansion of ARPA. Over 90% of our postpaid phone lines are on multi-line accounts. A significant portion of our accounts have products beyond, you know, phone lines, whether that's tablets, watches, our very successful broadband offering, where we're the most bundled player in that space. So we can get into that. I'm sure there'll be questions around that later. So when you think about how do I, one, think about the customer relations? Because customers don't think about their relationship with T-Mobile as, I have three different relationships or three and a half different relationships.
Peter Osvaldik: Yeah. I mean, as I mentioned, and fundamentally, what underpins that is the fact that the vast majority of our customer accounts have deep relationships. So you need to think about both, as you're approaching new accounts coming in, but also as you're thinking about the base and expansion of ARPA. Over 90% of our postpaid phone lines are on multi-line accounts. A significant portion of our accounts have products beyond, you know, phone lines, whether that's tablets, watches, our very successful broadband offering, where we're the most bundled player in that space. So we can get into that. I'm sure there'll be questions around that later. So when you think about how do I, one, think about the customer relations? Because customers don't think about their relationship with T-Mobile as, I have three different relationships or three and a half different relationships.
What creates value, how this team is incentivized and that in our minds, raise the bar on the industry because it drives this conversation on how many relationships have you actually bought in, right? And that's to us the fundamental unlock and the most transparent way of thinking about the P times Q equation.
You know, yeah, I mean, as I mentioned, and fundamentally what underpins that is the fact that the vast majority of our customer accounts have deep relationships. So you need to think about both as you're approaching new accounts coming in, but also as you're thinking about the base expansion of our PA. You know, over 90% of our postpaid phone lines are on multi-line accounts. A significant portion of our accounts have products beyond, you know, phone lines—whether that's...
Peter Osvaldik: They think about it as one. When you win that trust over, as demonstrated by NPS, that allows you to expand and give them new products, whether it's connectivity products or, more importantly, as we demonstrated, when you have a platform like T-Life with 24 million monthly active users, meaning they're using that thing four times a month, it allows you a completely differentiated experience. It's not just, I interact with my customer base once every couple of years when they come into the store. Now I can interact with them on a multi-monthly basis to introduce them, one, into new products like T-Mobile Visa, but also help them understand how we can expand in a win-win, a more for more construct, the relationship with them, and that's what gives us the confidence to, you know, think about ARPA expansion the way we are.
Peter Osvaldik: They think about it as one. When you win that trust over, as demonstrated by NPS, that allows you to expand and give them new products, whether it's connectivity products or, more importantly, as we demonstrated, when you have a platform like T-Life with 24 million monthly active users, meaning they're using that thing four times a month, it allows you a completely differentiated experience. It's not just, I interact with my customer base once every couple of years when they come into the store. Now I can interact with them on a multi-monthly basis to introduce them, one, into new products like T-Mobile Visa, but also help them understand how we can expand in a win-win, a more for more construct, the relationship with them, and that's what gives us the confidence to, you know, think about ARPA expansion the way we are.
Um, tablets, watches are very successful. Broadband offering, we're the most bundled player in that space, so we can get into that. I'm sure there'll be questions around that later. So when you think about how do I, one, think about the customer relationship—because customers don't think about their relationship with T-Mobile as 'I have three different relationships' or 'three and a half different relationships.' They think about it as one, and when you win that trust over—as demonstrated by NPS—that allows you to expand and give them new products, whether it's connectivity products or, more importantly, as we demonstrated, when you have a platform like Your Life,
Peter Osvaldik: So it's really fundamentally how the customer buys. It's how we're thinking about the relationships. And honestly, when you think about it, just focusing on postpaid phones and postpaid phone ARPAs is one small portion of the postpaid service revenue line, and doesn't really correlate as well as accounts in ARPA to what you've been able to do with service revenue growth over time. That's why you see such different... You know, how can you be, you know, 600,000 and 900,000 and suddenly have such different, wildly different expectations for 2026 service revenue delivery? It's because we're focused on the, the actual unit of value creation and how customers think.
Peter Osvaldik: So it's really fundamentally how the customer buys. It's how we're thinking about the relationships. And honestly, when you think about it, just focusing on postpaid phones and postpaid phone ARPAs is one small portion of the postpaid service revenue line, and doesn't really correlate as well as accounts in ARPA to what you've been able to do with service revenue growth over time. That's why you see such different... You know, how can you be, you know, 600,000 and 900,000 and suddenly have such different, wildly different expectations for 2026 service revenue delivery? It's because we're focused on the, the actual unit of value creation and how customers think.
24 million monthly active users meaning they're using that thing 4 times a month. It allows you a completely differentiated experience. They're not it's not just, I interact with my customer base once every couple years when they come into the store now, I can interact with them on a multi monthly basis to introduce them 1 into new products, like T-Mobile Visa. But also help them understand how we can expand in a win-win more, for more construct, the relationship with them and that's what gives us the confidence to in, you know, think about arpa expansion the way we are. So, it's really fundamentally how the customer buys, it's how we're thinking about the relationships. And honestly, when you think about it, just focusing on postpaid phones and post-paid phone. Rpos is this 1 small portion of the postpaid, service Revenue line and doesn't really correlate as well as the accounts in arpa to what you've been able to do with service Revenue growth over time. That's why you see such different, you know,
Srinivasan Gopalan: Even when you restrict it to postpaid phone, very few people go out and buy one line.
Srini Gopalan: Even when you restrict it to postpaid phone, very few people go out and buy one line.
Peter Osvaldik: Yeah.
Peter Osvaldik: Yeah.
Srinivasan Gopalan: Like, the phones shopped as a family, as a business, and that's what drives consumer behavior, and that's what our North Star should be.
Srini Gopalan: Like, the phones shopped as a family, as a business, and that's what drives consumer behavior, and that's what our North Star should be.
How can you be, you know, 600,000 and 900,000 and suddenly have such a different, wildly different expectations for 2026 service revenue delivery? It's because we're focused on the actual unit of value creation and how customers think. And even when you restrict it to postpaid phone, very few people go out and buy one line.
Right. The
phones dropped as a family as a business and that's what drives the consumer behavior and that's what are not star. Should be
[Company Representative] (T-Mobile US): Okay, let's go over to Sebastiano from TS Lombard.
Cathy Yao: Okay, let's go over to Sebastiano from TS Lombard.
Sebastiano Petti: Hi. Hi, thank you for taking the question. Can you just help us think about the long-term penetration rate implied within your broadband guidance? So 12 to 15 million passings is how you've at least discussed it in the past, and so it implied penetration below 30%. And so just help us maybe contextualize that, what you're seeing in the market today as well with the T-Fiber launch.
Sebastiano Petti: Hi. Hi, thank you for taking the question. Can you just help us think about the long-term penetration rate implied within your broadband guidance? So 12 to 15 million passings is how you've at least discussed it in the past, and so it implied penetration below 30%. And so just help us maybe contextualize that, what you're seeing in the market today as well with the T-Fiber launch.
Okay. Uh, let's go over to Sebastiano's and see as he handles this.
Srinivasan Gopalan: Yeah. The T-Fiber is tracking all of the things that we set out to do with it, and we're tracking well on plan. When you think about long-term penetration, though, the thing you need to remember is we'll still be building, right? And so if what you're looking at is what is cohort-level penetration, then it will be higher than that number you're looking at, purely because we'll still be building.
Srini Gopalan: Yeah. The T-Fiber is tracking all of the things that we set out to do with it, and we're tracking well on plan. When you think about long-term penetration, though, the thing you need to remember is we'll still be building, right? And so if what you're looking at is what is cohort-level penetration, then it will be higher than that number you're looking at, purely because we'll still be building.
Peter Osvaldik: Yeah.
Peter Osvaldik: Yeah.
Srinivasan Gopalan: André, do you want to-
Srini Gopalan: André, do you want to-
Hi, hi, thank you for taking the question. Can you just help us think about the long-term penetration rate implied within your broadband guidance? A 12 to 15 million passings is how you've at least discussed it in the past, and so it implied penetration below 30%. And so just help us maybe, uh, contextualize that, what you're seeing in the market today as well with the type, T5, or launch. Yeah. The T5 is tracking all of the things, uh, that we set out to do with it, and we're tracking well on plan. When you think about long-term penetration, though, the thing you need to remember is we'll still be building, right? And so when what you're looking at is, what is cohort-level penetration, then it will be higher than that number you're looking at, purely because we'll still be building.
Peter Osvaldik: So I think what we're seeing in terms of how the brand translates, how channel translates, we're seeing everything we expected to see, and we're very happy with the progress. As Srini said, we need to look at this in the prospect of; we're still going to be building at a relatively fast pace as we go through 2027, 2028, 2029, 2030. So for a lot of the cohorts we will have, we won't be at terminal penetration, which usually happens more towards year three or four. So that's why you have these numbers that look to be below 30%, but they won't be on a terminal cohort perspective. They'll be significantly higher than that.
André Almeida: So I think what we're seeing in terms of how the brand translates, how channel translates, we're seeing everything we expected to see, and we're very happy with the progress. As Srini said, we need to look at this in the prospect of; we're still going to be building at a relatively fast pace as we go through 2027, 2028, 2029, 2030. So for a lot of the cohorts we will have, we won't be at terminal penetration, which usually happens more towards year three or four. So that's why you have these numbers that look to be below 30%, but they won't be on a terminal cohort perspective. They'll be significantly higher than that.
[Company Representative] (T-Mobile US): Great. I'm going to go to John Hodulik, and then we'll up here.
Cathy Yao: Great. I'm going to go to John Hodulik, and then we'll up here.
So, I think what we're seeing in terms of how the brand translates, how channel translates, we're seeing everything we expected to see, and we're very happy with the progress. As Shiny says, we need to look at this in the perspective of we're still going to be building at a relatively fast pace as we go to '27, '28, '29, '30. So, for a lot of the cohorts we will have, we won't be at terminal penetration—which usually happens more towards year three, year four. So that's why you have these numbers that look to be below 30%, but they won't be. On a terminal cohort perspective, they'll be significantly higher than that.
I'm going to go to John hudek and then
John Hodulik: First, a follow-up to that, how many homes passed do you guys have now? So, you know, what's the build rate going forward, and did you guys talk about the cost per build? And then just maybe a broader question on, you know, the wireless market. Just what are you seeing in terms of competition? Do you still think that the business has pricing power? I know we're trying to get away from ARPU here, but, you know, just sort of the drivers are clearly churn and ARPU. How do you see ARPU trending and your ability to price? And then, maybe this is for Cathy, are we going to get churn, account churn going forward to be able to sort of assess the health of the business? Thanks.
John Hodulik: First, a follow-up to that, how many homes passed do you guys have now? So, you know, what's the build rate going forward, and did you guys talk about the cost per build? And then just maybe a broader question on, you know, the wireless market. Just what are you seeing in terms of competition? Do you still think that the business has pricing power? I know we're trying to get away from ARPU here, but, you know, just sort of the drivers are clearly churn and ARPU. How do you see ARPU trending and your ability to price? And then, maybe this is for Cathy, are we going to get churn, account churn going forward to be able to sort of assess the health of the business? Thanks.
Srinivasan Gopalan: Okay, maybe I'll start with the phone competition and the wireless market, then you can talk about account churn, and André, you can pick up the broadband question there.
Srini Gopalan: Okay, maybe I'll start with the phone competition and the wireless market, then you can talk about account churn, and André, you can pick up the broadband question there.
Peter Osvaldik: Three in one question. Yeah, way to get that in there.
André Almeida: Three in one question. Yeah, way to get that in there.
Srinivasan Gopalan: Thanks, John.
Srini Gopalan: Thanks, John.
Peter Osvaldik: Let me get all the questions.
Peter Osvaldik: Let me get all the questions.
Srinivasan Gopalan: Right. So let's start with the first one. What are we seeing in the wireless market? Look, as always in this market, you kind of go through cycles of promotions. You kind of go through periods in time when there are lots of free phones. We saw that happen in Q4. We're feeling very good about where we are. Now in Q4, specifically, like Peter said, in a very competitive cycle, we outgrew the only other person who reports accounts 10 to 1, right? So we're feeling really good about the strength of this business, the momentum that it's driving, and I've said this before, look, promotions are things we over-rotate on. There's a direction of travel, and that direction of travel is driven by differentiation. That's why you get this exceptional performance. If...
Srini Gopalan: Right. So let's start with the first one. What are we seeing in the wireless market? Look, as always in this market, you kind of go through cycles of promotions. You kind of go through periods in time when there are lots of free phones. We saw that happen in Q4. We're feeling very good about where we are. Now in Q4, specifically, like Peter said, in a very competitive cycle, we outgrew the only other person who reports accounts 10 to 1, right? So we're feeling really good about the strength of this business, the momentum that it's driving, and I've said this before, look, promotions are things we over-rotate on. There's a direction of travel, and that direction of travel is driven by differentiation. That's why you get this exceptional performance. If...
We'll, uh, first of a follow up to that. Um, how many homes passed? Do you guys have now? So you know, what's the build rate going forward? And, and you guys talk about the cost per per build. Um, and then just maybe a broader question on, um, you know, the the wireless Market just what are you seeing in terms of competition? Do you still think that the business has pricing power? I know we're trying to get away from our poo here but um, you know, just uh, sort of the drivers are clearly churn. And and and arpu. How do you see our poo trending and your ability to to price? And then, uh, maybe this is for Kathy. Are we going to get turn we account churn going forward to, uh, to be able to sort of assess the health of the business. Thanks, okay. Maybe I'll stop with the phone competition and, and the wireless Market, uh, then you can talk about account churn and Andre, you can pick up the, uh, the Broadband question there. See you in 1 second, let me get all the questions, right, right. Uh, so let's start with the first 1. What are we seeing in the wireless market? Look, uh,
As always in this market, you kind of go through cycles of promotions, you kind of go through periods in time when there are lots of free phones. Uh, we saw that happen in Q4. We're feeling very good about where we are. Uh, now in Q4 specifically, uh, like Peter said, in a very competitive cycle, uh, we outgrew the only other person who reports accounts 10 to 1, right? So we're feeling really good about the strength of this business, the momentum that it's driving.
Srinivasan Gopalan: This was our highest postpaid phone lines, even though we don't talk about that as much, since the merger. Right? In the context of record-beating accounts, right? When you're talking about pricing power and kind of our ability to grow the relationship, it's a composite of three different things. It's the fact that our PAS naturally tend up because of our backbook, frontbook dynamic, and the premium plan plan loading, which is why we're guiding to 2.5 to 3% on ARPA. Our backbook also means that there are opportunities for us to look at pricing. Underlying our guide of where and Peter unpacked the 2.5 million is also an ARPU of 1 to 1.5.
Srini Gopalan: This was our highest postpaid phone lines, even though we don't talk about that as much, since the merger. Right? In the context of record-beating accounts, right? When you're talking about pricing power and kind of our ability to grow the relationship, it's a composite of three different things. It's the fact that our PAS naturally tend up because of our backbook, frontbook dynamic, and the premium plan plan loading, which is why we're guiding to 2.5 to 3% on ARPA. Our backbook also means that there are opportunities for us to look at pricing. Underlying our guide of where and Peter unpacked the 2.5 million is also an ARPU of 1 to 1.5.
And I've said this before, uh, look promotions are things we over rotate on. There's a direction of travel and that direction of travel is driven by differentiation. That's why you get this exceptional performance. You, this was our highest postpaid phone lines, uh, if though we don't talk about that, that much. Now since the merger right in the context of record beating accounts, right? Uh, and when you're talking about pricing power and kind of our ability to grow the relationship, it's a composite of 3 different things. It's the fact that uh, our our Paws naturally tend up because of our back book front book Dynamic and the and the Premium plan plan plan loading, which is why we're guiding to 2 and a half to 3% on our path.
Srinivasan Gopalan: So we do see ARPU growth happening in 2026, even though that's not the primary thing that we're focused on. And the last bit is expanding our relationship, which is through fixed wireless, which is through fiber, which is through everything else we do. So we see a lot of ability to grow, to grow both volume and value in this market. I'll leave you with one final piece, which kind of reflects our value-oriented view of the world. When you look at just the month of December, and this is something we track very closely, and Mike and I were talking yesterday. The value of our port-ins was 15% higher than our port-outs.
Srini Gopalan: So we do see ARPU growth happening in 2026, even though that's not the primary thing that we're focused on. And the last bit is expanding our relationship, which is through fixed wireless, which is through fiber, which is through everything else we do. So we see a lot of ability to grow, to grow both volume and value in this market. I'll leave you with one final piece, which kind of reflects our value-oriented view of the world. When you look at just the month of December, and this is something we track very closely, and Mike and I were talking yesterday. The value of our port-ins was 15% higher than our port-outs.
The, uh, our back book also means that there are opportunities for us to look at pricing, uh, underlying our guide, uh, of where and Peter unpacked, the 2, and a half million is also an RPO of 1 to 1 and a half. Uh, so we do see our pool growth happening in 26, even though that's not the primary thing that we're focused on. And the last bit is expanding our relationship, uh, which is through fixed Wireless which will, which is through fiber, which is through everything else, uh, we do. So we see a lot of ability to grow to grow both volume and value in this market. I'll leave you with 1 final piece, which kind of reflects our value oriented view of the world. When you look at just the month of December, and this is something we track very closely.
Srinivasan Gopalan: So when you think of, you know, what drives value creation in this business, even in an intensely competitive month like December, we saw significantly higher values in than out.
Srini Gopalan: So when you think of, you know, what drives value creation in this business, even in an intensely competitive month like December, we saw significantly higher values in than out.
Peter Osvaldik: Yeah.
Peter Osvaldik: Yeah.
Srinivasan Gopalan: Peter, you want to pick up a comment?
Srini Gopalan: Peter, you want to pick up a comment?
Peter Osvaldik: Absolutely. Yeah. To give transparency around this metric, we'll absolutely be reporting account-based churn.
Peter Osvaldik: Absolutely. Yeah. To give transparency around this metric, we'll absolutely be reporting account-based churn.
And Mike and I were talking yesterday, the value of our port is, uh, was 15% higher than our port outs. So when you think of, you know, what drives value creation in this business, uh, even in an intensely competitive month like December, uh, we saw significantly higher values in the now.
[Company Representative] (T-Mobile US): And on homes passed, we don't, you know, we don't disclose it. These are joint ventures. The only thing we can say is we're tracking to where we wanted to be tracking, and we will hit the 12 to 15 million homes passed by 2030. So that's something we are very confident about.
André Almeida: And on homes passed, we don't, you know, we don't disclose it. These are joint ventures. The only thing we can say is we're tracking to where we wanted to be tracking, and we will hit the 12 to 15 million homes passed by 2030. So that's something we are very confident about.
You know, you want to pick up account. Absolutely. Yeah, to give transparency around this metric. Well, absolutely would be reporting account based turn.
And on home spots, we don't, you know, we don't disclose it. These are joint ventures. The only thing we can say is we're tracking to where we want it to be tracking and we will hit the 12 to 15 million homes passed by 2030. So that's something we are very confident about.
Walt Piecyk: Thanks. Just on the 6% service and 5% service in 2026, 2027 respectively, is that mostly core, right? So can you give us a sense of, like, the size today of the advertising business? You know, you talked about T-Life, 24 million, seems like monetization there. Edge Compute, maybe some monetization there. Are any of these things, maybe you can rank order them, stuff that could add 50, 100 basis points to service revenue growth? So maybe like size, what you got now in advertising and then anything that's that material. Not even can go beyond 2027, 2028, 2029, anything that can give you a 50, 100 basis points. Thanks.
John Hodulik: Thanks. Just on the 6% service and 5% service in 2026, 2027 respectively, is that mostly core, right? So can you give us a sense of, like, the size today of the advertising business? You know, you talked about T-Life, 24 million, seems like monetization there. Edge Compute, maybe some monetization there. Are any of these things, maybe you can rank order them, stuff that could add 50, 100 basis points to service revenue growth? So maybe like size, what you got now in advertising and then anything that's that material. Not even can go beyond 2027, 2028, 2029, anything that can give you a 50, 100 basis points. Thanks.
Thanks, just on the the 6%.
Service and 5% service in 2,627, respectively. Um,
any cam is that mostly core, right? So can you give us a sense of like the size today of the advertising business? You know, you talked about t Life,
Twenty-four million seems like monetization there.
Edge compute—maybe some monetization there.
Peter Osvaldik: Yeah. I would say, as you're absolutely right, Walt. It's majority of it is core growth. I think as Sri mentioned earlier on, there's actually nothing in the plan with respect to Edge or AI RAN or any of that opportunity. Now, we see it and we're in a leadership position. I think it's going to drive fundamental growth. Whether any of it comes in, in a meaningful manner by 2027, I don't know. That's potential upside. I think you've seen us talk about a lot of other new business opportunities, including the very successful, early, but tremendously successful launch of the first foray into financial services with T-Mobile Visa. That's potential upside to the plan. That's not incorporated into it. And T Ads has very prudent but small growth assumptions in it.
Peter Osvaldik: Yeah. I would say, as you're absolutely right, Walt. It's majority of it is core growth. I think as Sri mentioned earlier on, there's actually nothing in the plan with respect to Edge or AI RAN or any of that opportunity. Now, we see it and we're in a leadership position. I think it's going to drive fundamental growth. Whether any of it comes in, in a meaningful manner by 2027, I don't know. That's potential upside. I think you've seen us talk about a lot of other new business opportunities, including the very successful, early, but tremendously successful launch of the first foray into financial services with T-Mobile Visa. That's potential upside to the plan. That's not incorporated into it. And T Ads has very prudent but small growth assumptions in it.
Peter Osvaldik: It's going tremendously well, but that's a business that we think is certainly, in our beliefs, not all in the plan, only a little bit of that is in the plan, could be a significant growth driver, not in just 2027, but beyond. So we're trying to be very prudent in terms of the new growth opportunities and how much of that is actually in the plan versus how much of that is potential outperformance.
Peter Osvaldik: It's going tremendously well, but that's a business that we think is certainly, in our beliefs, not all in the plan, only a little bit of that is in the plan, could be a significant growth driver, not in just 2027, but beyond. So we're trying to be very prudent in terms of the new growth opportunities and how much of that is actually in the plan versus how much `of that is potential outperformance.
Srinivasan Gopalan: Mike?
Srini Gopalan: Mike?
Opportunities, including the very successful early, but tremendously successful launch of the first foray into financial services with T-Mobile Visa. That’s potential upside to the plan. That’s not incorporated into it. And TADS has very prudent, but small growth assumptions in it. It’s going tremendously well, but that’s a business that we think could—certainly in our beliefs, not all in the plan, only a little bit of that is in the plan—could be a significant growth driver, not in just 2027, but beyond. So we’re trying to be very prudent in terms of the new growth opportunities, and how much of that is actually in the plan versus how much of that is potential outperformance?
Mike.
Mike Katz: Good morning. Thank you for the question. I wanted to ask about the comments around potentially moving away from device subsidies. Is that something that you see happening industry-wide, potentially? And, you know, what are the implications of that, you know, just given where we are in the, you know, product upgrade cycle and, how you see that impacting the gross adds or jump ball opportunity for next year? Thank you.
Mike Funk: Good morning. Thank you for the question. I wanted to ask about the comments around potentially moving away from device subsidies. Is that something that you see happening industry-wide, potentially? And, you know, what are the implications of that, you know, just given where we are in the, you know, product `upgrade cycle and, how you see that impacting the gross adds or jump ball opportunity for next year? Thank you.
Srinivasan Gopalan: Thanks, Mike. I'll keep this brief, and I'll hand off to Mike Katz to talk a little more about it. There's not that much we're going to be able to say about this right now, for obvious reasons, but I think the principle for us is really important. We think when the industry starts moving away from win-win economics for investors and customers, we need to step in and change the direction of it. And our sense is this is a point in time where we're beginning to see some of that drift, right? I'll let Katz talk about that in more detail. Mike, do you want to-
Srini Gopalan: Thanks, Mike. I'll keep this brief, and I'll hand off to Mike Katz to talk a little more about it. There's not that much we're going to be able to say about this right now, for obvious reasons, but I think the principle for us is really important. We think when the industry starts moving away from win-win economics for investors and customers, we need to step in and change the direction of it. And our sense is this is a point in time where we're beginning to see some of that drift, right? I'll let Katz talk about that in more detail. Mike, do you want to-
Um, good morning, thank you for the question. Um, I wanted to ask about the comments around uh potentially moving away from devices subsidies. Um, is that something that you see happening? Uh, industrywide potentially? And you know, what are the implications of that? Um, you know, just given where we are in the, you know, product upgrade cycle. And um how you see that impacting the gross ads or jump all opportunity for next year. Thank you. Thanks. Mike. Uh, I'll keep this brief and I'll hand off to my cats to talk a little more about it. Uh, there's not that much. We're going to be able to say about this right now, uh, for obvious reasons, but I think there's like the principle for us is really important. Uh we think when the industry starts moving away from win-win economic
Peter Osvaldik: Yeah. You know, Sri talked a lot about differentiation and how important differentiation is for us and for customers. And I think this is a great example of it. You know, like, you can't make the iPhones any freer than they are today. And the truth is, customers, you know, phone purchase is a point in time. You know, it happens once every couple three years. And between those times, they're living with their wireless service every single day. And we think customers expect and demand more from us than just a free phone deal every three years. And that's why the value that we've built into the plan is so important, because it's a reminder to customers every single day of these incredible benefits that they're getting. Incredible benefits.
Mike Katz: Yeah. You know, Sri talked a lot about differentiation and how important differentiation is for us and for customers. And I think this is a great example of it. You know, like, you can't make the iPhones any freer than they are today. And the truth is, customers, you know, phone purchase is a point in time. You know, it happens once every couple three years. And between those times, they're living with their wireless service every single day. And we think customers expect and demand more from us than just a free phone deal every three years. And that's why the value that we've built into the plan is so important, because it's a reminder to customers every single day of these incredible benefits that they're getting. Incredible benefits.
Peter Osvaldik: You know, T-Mobile customers save $1,000 a year relative to competitors, you know, both because of the core rate plan savings, the frontbook, backbook dynamics that Sri talked about, but incredible, not niche benefits, incredible benefits that our customers use at scale. In fact, T-Mobile customers of these Magenta Status and T-Mobile Tuesdays benefits, on average, most of our customers use multiple of those every single month. So, that's where we think we can create the real differentiation. And, you know, phones, everybody does great deals on phones. It's what happens in between the phone purchases, I think, where T-Mobile really stands out.
Mike Katz: You know, T-Mobile customers save $1,000 a year relative to competitors, you know, both because of the core rate plan savings, the frontbook, backbook dynamics that Sri talked about, but incredible, not niche benefits, incredible benefits that our customers use at scale. In fact, T-Mobile customers of these Magenta Status and T-Mobile Tuesdays benefits, on average, most of our customers use multiple of those every single month. So, that's where we think we can create the real differentiation. And, you know, phones, everybody does great deals on phones. It's what happens in between the phone purchases, I think, where T-Mobile really stands out.
For investors and customers. We need to step in and change the direction of it. Uh, and our sense is this is a point in time where we're beginning to see some of that drift, right? I'll let caps talk about that in more detail. Mike, you want to? Yeah, you know, shiny talked a lot about differentiation and how important differentiation is for us and for, and for customers and I think this is a great example of it, you know, like you can't make the iPhones any Freer than they are today and the the truth is, is customers. You know, phone purchases a point in time, you know, happens once every couple 3, 3 years and uh between those times, they're living with their wireless service every single day. And we and we think customers expect and demand more from us than just a free phone deal every 3 years. And that's why what the value that we built into. The plan is so important because it's a reminder to customers every single day of these incredible benefits that they're getting incredible benefits. You know, T-Mobile customers, save a thousand bucks, a year relative to competitors, you know, both because of the core rate plan savings, the front book back book.
Dynamics machine talked about but incredible, not Niche benefits. Incredible benefits that our customers use at scale. In fact, T-Mobile customers of these magenta, status and T-Mobile to, uh, T-mobile Tuesday's benefits, uh, on average, most of our customers use multiple of those, every single month,
Srinivasan Gopalan: And to point on, subsidies and kind of, what that means for jump balls and the rest. And when we plan the year, when we plan ahead, we look at jump balls, we look at competitive intensity, and our guide incorporates all of that, both the 900,000 to 1 million, and underlying that order of magnitude, 2.5 million nets, which is kind of where we're positioned right now. And on subsidies, we will always be competitive with phones. It's really changing the center of gravity of the conversation to stuff that creates sustained value, which is all the stuff, Mike's talking about. Because also from an economics perspective, that's where we, we believe real CLVs are.
Mike Katz: And to point on, subsidies and kind of, what that means for jump balls and the rest. And when we plan the year, when we plan ahead, we look at jump balls, we look at competitive intensity, and our guide incorporates all of that, both the 900,000 to 1 million, and underlying that order of magnitude, 2.5 million nets, which is kind of where we're positioned right now. And on subsidies, we will always be competitive with phones. It's really changing the center of gravity of the conversation to stuff that creates sustained value, which is all the stuff, Mike's talking about. Because also from an economics perspective, that's where we, we believe real CLVs are.
So uh, that's where we think we can create the real differentiation and you know phones. Uh, everybody does great deals on phones. Uh, it's what happens in between the phone purchases. I think we're T-Mobile really stands out.
and like 2.0, uh,
Peter Osvaldik: Great. Let's go over to Kannan, please.
Peter Osvaldik: Great. Let's go over to Kannan, please.
Subsidies and kind of uh what that means. For jump balls and the rest were. And when we plan the year, when we plan ahead, we look at jump balls. We look at competitive intensity and our guide incorporates, all of that. Both the 900,000 to a million and underlying that order of magnitude 2 and a half million deaths, which is kind of where we're positioned right now. Uh, and on subsidies, we will always be competitive with phones. It's really changing the center of gravity of the conversation to stuff that creates sustained value, which is all the stuff, uh, Mike's talking about because also from an economics perspective, that's where we, We Believe real clvs are
Great. Let's go over to Canan.
See.
Kannan Venkateshwar: So I guess a couple of questions on the broadband business. The first is, when you look at the service revenue mix going forward, I mean, the guidance that you guys have provided, how much of that growth comes from, you know, the broadband business, specifically, and more in general, the newer businesses, if you can help us understand that? And then from a margin perspective, I mean, there's a lot of things you mentioned today, like focus on ARPA, you know, less subsidies, potentially, more focus on the backbook price and so on. All of this would imply that your core organic wireless margins should step up at a faster pace going forward than it's been so far, because, you know, there's less focus potentially on volumes.
Kannan Venkateshwar: So I guess a couple of questions on the broadband business. The first is, when you look at the service revenue mix going forward, I mean, the guidance that you guys have provided, how much of that growth comes from, you know, the broadband business, specifically, and more in general, the newer businesses, if you can help us understand that? And then from a margin perspective, I mean, there's a lot of things you mentioned today, like focus on ARPA, you know, less subsidies, potentially, more focus on the backbook price and so on. All of this would imply that your core organic wireless margins should step up at a faster pace going forward than it's been so far, because, you know, there's less focus potentially on volumes.
Um, so I guess a couple of questions on uh, the Broadband business. The first is, when you look at the service Revenue mix going forward, I mean the guidance that you guys have provided, how much is that growth comes from?
you know the Broadband business uh specifically and More in general, the newer businesses, if you can help us understand that,
Kannan Venkateshwar: So if you could just help us parse through some of these details to understand what's in the mix of EBITDA and revenues, that would be helpful.
Kannan Venkateshwar: So if you could just help us parse through some of these details to understand what's in the mix of EBITDA and revenues, that would be helpful.
Srinivasan Gopalan: Let me take the first. Thanks, Kannan. So the question really on wireless you're asking is an operating leverage question, right? And you are seeing as we move from 26, 25 to 26 to 27, really strong improvement in operating leverage at the EBITDA level. So you're going from 5 and change, because you shared the ex M&A numbers as well, to 7 to 7 and change, almost 8. And that's a reflection of the fundamental operating leverage improvement, both in terms of our focus on ARPA, as the ARPA growth, as well as some of the cost reductions that Peter talked about. In terms of the broadband piece, Peter, do you want to pick that up?
Srini Gopalan: Let me take the first. Thanks, Kannan. So the question really on wireless you're asking is an operating leverage question, right? And you are seeing as we move from 26, 25 to 26 to 27, really strong improvement in operating leverage at the EBITDA level. So you're going from 5 and change, because you shared the ex M&A numbers as well, to 7 to 7 and change, almost 8. And that's a reflection of the fundamental operating leverage improvement, both in terms of our focus on ARPA, as the ARPA growth, as well as some of the cost reductions that Peter talked about. In terms of the broadband piece, Peter, do you want to pick that up?
And then from a margin perspective, I mean there's a lot of uh things you mentioned today, like focus on arpa you know, less subsidies potentially um more focus on the back Book price and so on all of this would imply that your core organic Wireless margins should step up at a faster Pace going forward. Then it's been so far because, you know, there's less Focus potentially on volumes. So if you could just help us parse through some of these, uh, details to understand what's in the mix of ibans revenues. That would be helpful.
Let me take the first step. Thanks Ken.
Peter Osvaldik: Yeah, it's all... You know, we don't report segments because we don't run the company that way. We run the company, as you heard today, in terms of customer relationships and ARPA expansion. So broadband is an important element of how we get to ARPA expansion. In fact, again, we're the most bundled in terms of successful ability to take customers, and either customers and then sell our broadband product into it, or have broadband-only customers get introduced to the power of the T-Mobile network and then expand their product set there. So it's all implicit within the ARPA guide in there. And then when you run the business, inclusive of synergies and integration and all of that, we're really thinking about it as one business and one operating leverage.
Peter Osvaldik: Yeah, it's all... You know, we don't report segments because we don't run the company that way. We run the company, as you heard today, in terms of customer relationships and ARPA expansion. So broadband is an important element of how we get to ARPA expansion. In fact, again, we're the most bundled in terms of successful ability to take customers, and either customers and then sell our broadband product into it, or have broadband-only customers get introduced to the power of the T-Mobile network and then expand their product set there. So it's all implicit within the ARPA guide in there. And then when you run the business, inclusive of synergies and integration and all of that, we're really thinking about it as one business and one operating leverage.
An operating leverage at the evida level. So you're going from 5 and change because you, you shared the xma numbers as well, uh, to 7 to uh, 7 and change almost 8. Uh, and that's a reflection of the fundamental operating leverage Improvement, both in terms of our focus on RPA as the RPA growth as well as some of the cost reductions. Uh, that Peter talked about, uh, in terms of the Broadband Keys period. You want to pick that up? Yeah, it's all, you know, we, we don't report segments because we don't run the company. That way. We run the company as you heard today in terms of customer relationships in arpa expansion. So Broadband is an important element of how we get to arpa expansion. And, in fact, again, we're the most bundled in terms of successful ability to take customers and either customers, and then sell our Broadband product into it or have Broadband, only customers get introduced to the power of the T-Mobile network and then expand their products up there. So it's all implicit within the RPA guide in there. Um, and then when you run the business inclusive of synergies and inter,
Peter Osvaldik: Even, for example, on new businesses, the ability to utilize T-Life, as I was speaking about earlier, to not only self-serve or help improve the experience with our amazing frontline of customer-owned retail stores and our experience stores, but it also then provides a platform for a new business growth, cross-sell, all that. So that's why we think about it in totality, and I think when you step back, what I'd look at is you're driving, again, at the high end, from 25 to 27, $10 billion of service revenue growth, and you're going to drop $7 billion of EBITDA growth as part of that. That's the, that's the all-in number that we're looking at, as well as, are we actually able to deliver in an industry-defining way, free cash flow margins on service revenue?
Peter Osvaldik: Even, for example, on new businesses, the ability to utilize T-Life, as I was speaking about earlier, to not only self-serve or help improve the experience with our amazing frontline of customer-owned retail stores and our experience stores, but it also then provides a platform for a new business growth, cross-sell, all that. So that's why we think about it in totality, and I think when you step back, what I'd look at is you're driving, again, at the high end, from 25 to 27, $10 billion of service revenue growth, and you're going to drop $7 billion of EBITDA growth as part of that. That's the, that's the all-in number that we're looking at, as well as, are we actually able to deliver in an industry-defining way, free cash flow margins on service revenue?
Integration and all of that, we're really thinking about it as one, one business and one operating leverage. Even, for example, on new businesses, the ability to utilize T Life, as I was speaking about earlier, to not only self-serve or help improve the experience with our amazing frontline, that customer-owned retail stores and our experience stores. But it also then provides a platform for new business growth, cross-sell, all that. So, that's why we think about it in totality. And I think, when you step back, what I'd look at it,
Says you're driving again at the high end from 25 to 27, 10 billion dollars of service Revenue growth and you're going to drop 7 billion dollars of ibida growth as part of that. If that's the, that's the all-in number that we're looking at, as well, as are we actually able to deliver in the industry defining way, we cash flow margins on service Revenue
Peter Osvaldik: Let's go over to Greg Williams. I think he's on the fourth.
Cathy Yao: Let's go over to Greg Williams. I think he's on the fourth.
Let's go over to Greg Williams.
Gregory Williams: Thanks. Greg Williams, TD Cowen. Just wanted to get your updated view on your appetite for additional spectrum. There's presumably more spectrum out in the marketplace today as we think about your $22 billion M&A flexibility envelope. Thanks.
Greg Williams: Thanks. Greg Williams, TD Cowen. Just wanted to get your updated view on your appetite for additional spectrum. There's presumably more spectrum out in the marketplace today as we think about your $22 billion M&A flexibility envelope. Thanks.
Matthew, he's on the fourth floor.
Srinivasan Gopalan: Great. Well, thanks for that. The way we thought about spectrum, historically, and we'll be consistent with that, is every piece of spectrum that comes up, we look at it on a build versus buy basis, right? What would it cost to densify versus buying the spectrum? And that's why we walked away from things like the EchoStar spectrum. We fundamentally believed it was too expensive. Now, that said, we're incredibly committed to maintaining spectrum leadership and network leadership, and we're looking forward to how this plays out in the auctions. Our view on that, again, is we'll do the same... There's kind of three things, right? One, the build versus buy. Two, looking at the spectrum that comes up in terms of consistency with our existing spectrum holding. And three, a commitment to maintaining our spectrum leadership.
Srini Gopalan: Great. Well, thanks for that. The way we thought about spectrum, historically, and we'll be consistent with that, is every piece of spectrum that comes up, we look at it on a build versus buy basis, right? What would it cost to densify versus buying the spectrum? And that's why we walked away from things like the EchoStar spectrum. We fundamentally believed it was too expensive. Now, that said, we're incredibly committed to maintaining spectrum leadership and network leadership, and we're looking forward to how this plays out in the auctions. Our view on that, again, is we'll do the same... There's kind of three things, right? One, the build versus buy. Two, looking at the spectrum that comes up in terms of consistency with our existing spectrum holding. And three, a commitment to maintaining our spectrum leadership.
Thanks, uh, Greg Williams, TD Cowen. Just wanted to get your updated view on your appetite for additional spectrum. There's presumably more spectrum out in the marketplace today as we think about your $22 billion M&A flexibility envelope. Thanks.
Well, thanks for that.
The way we thought about Spectrum, historically, and we'll be consistent with that. Is every piece of spectrum that comes up. We look at it on a build versus buy basis, right? What would it cost to densify versus buying the Spectrum? Uh, and that's why we walked the way from things like the echo star Spectrum. We fundamentally believed it was too expensive. Uh, now that said we're incredibly committed to maintaining Spectrum leadership and network leadership, uh, and we're looking forward to how this plays out in the auctions. Uh, our view on that again is we'll do the same there. There's kind of 3 things right 1. The build versus buy 2 looking at the Spectrum that comes up in terms of consistency with our existing Spectrum holding
Srinivasan Gopalan: Those three things together will drive what we do with spectrum acquisitions. And you've seen, where needed, we've been incredibly disciplined about the valuation of that spectrum and where it makes sense. The, the good news is there's a lot of new spectrum coming, with the one big, beautiful bill, which will drive valuations of that spectrum as well, just from a supply perspective.
Srini Gopalan: Those three things together will drive what we do with spectrum acquisitions. And you've seen, where needed, we've been incredibly disciplined about the valuation of that spectrum and where it makes sense. The, the good news is there's a lot of new spectrum coming, with the one big, beautiful bill, which will drive valuations of that spectrum as well, just from a supply perspective.
Peter Osvaldik: Yeah, and the beauty of it is, of course, we only guided through 27 today, but obviously, we have aspirations of growing beyond 27, both from a core EBITDA perspective and a free cash flow perspective. And so you just see how much capacity this business is creating. And because we're so prudent and strategic with how we allocate capital, that creates capacity for all of the things, so to speak. And when you think about run this out to 28, 29, 30, when, you know, who knows the timing of all the potential spectrum opportunities, but you're creating a lot of meaningful capacity to think about wisely in terms of investment.
Peter Osvaldik: Yeah, and the beauty of it is, of course, we only guided through 27 today, but obviously, we have aspirations of growing beyond 27, both from a core EBITDA perspective and a free cash flow perspective. And so you just see how much capacity this business is creating. And because we're so prudent and strategic with how we allocate capital, that creates capacity for all of the things, so to speak. And when you think about run this out to 28, 29, 30, when, you know, who knows the timing of all the potential spectrum opportunities, but you're creating a lot of meaningful capacity to think about wisely in terms of investment.
And the beauty of it is, of course, we we only guided through 27 today, but obviously we have aspirations of growing Beyond 27, both from a Corey, but a perspective and a free cash flow perspective. And so you just see how much capacity this business is creating, and because we're so prudent and strategic with how we allocate Capital that creates capacity for all of the things, so to speak. And when you think about run run this out to 28, 2930 when you know, who knows, the timing of all the potential Spectrum opportunities but you're creating a lot of meaningful capacity to think about wisely in terms of investment.
Peter Osvaldik: Let's go over to Frank, and then two down from Frank.
Cathy Yao: Let's go over to Frank, and then two down from Frank.
Uh, let's go over to Frank.
[Analyst]: Great. Thanks. So, can you walk us through the economics of the financial services business with the credit cards? What is sort of the opportunity there in terms of revenue and EBITDA? And is that something that would get folded into ARPA?
[Analyst]: Great. Thanks. So, can you walk us through the economics of the financial services business with the credit cards? What is sort of the opportunity there in terms of revenue and EBITDA? And is that something that would get folded into ARPA?
Peter Osvaldik: ... Yeah, we're not. We haven't broken that out separately. It's early days, but just think about, you know, what as we've mentioned, the way we look at new businesses, and this is very consistent with how Mike Katz laid it out at the Capital Markets Day in 2024. Where can we bring significant scale and the assets that we have? Meaning, we have trusted customer relationships, we have our network assets, we have our distribution assets. We have now an app that has 24 million, multiple times a month, monthly active users, which means you can and we have data, particularly on our base, meaning we can do advantage credit decisioning. There's a reason.
Peter Osvaldik: ... Yeah, we're not. We haven't broken that out separately. It's early days, but just think about, you know, what as we've mentioned, the way we look at new businesses, and this is very consistent with how Mike Katz laid it out at the Capital Markets Day in 2024. Where can we bring significant scale and the assets that we have? Meaning, we have trusted customer relationships, we have our network assets, we have our distribution assets. We have now an app that has 24 million, multiple times a month, monthly active users, which means you can and we have data, particularly on our base, meaning we can do advantage credit decisioning. There's a reason.
Um so what can you walk us through the economics of the financial services business with the credit cards? What is sort of the opportunity there in terms of Revenue and ibida. And is that something that would uh get folded into arpa?
Peter Osvaldik: I mean, you know, we've been really tremendously strong in the capabilities we've delivered, some by necessity, from where the uncarrier began, in terms of being able to deal with subprime and near-prime populations. You know, Q4 was another quarter we delivered much lower bad debt as a percentage of total revenue than AT&T or Verizon. It's because of the capabilities and the data sets, and making sure that we create better customer value and better, better customer experiences. So think about financial services. There's a lot of great ideas out there, and I think we have them, too. One of the big barriers to great ideas getting in the hands of customers, and it changing and improving the customer experience in financial services, is honestly, tech, right? I mean, a lot of these business ideas get killed because of customer acquisition costs.
Peter Osvaldik: I mean, you know, we've been really tremendously strong in the capabilities we've delivered, some by necessity, from where the uncarrier began, in terms of being able to deal with subprime and near-prime populations. You know, Q4 was another quarter we delivered much lower bad debt as a percentage of total revenue than AT&T or Verizon. It's because of the capabilities and the data sets, and making sure that we create better customer value and better, better customer experiences. So think about financial services. There's a lot of great ideas out there, and I think we have them, too. One of the big barriers to great ideas getting in the hands of customers, and it changing and improving the customer experience in financial services, is honestly, tech, right? I mean, a lot of these business ideas get killed because of customer acquisition costs.
Which means you can, and we have data particularly on our base, meaning we can do advantage credit decision. There's a reason—I mean, you know, we've been really tremendously strong in the capabilities. We've delivered some by necessity from where the Un-carrier began, in terms of being able to deal with subprime and near-prime populations. You know, Q4 was another quarter—we delivered much lower bad debt as a percentage of total revenue than AT&T or Verizon. It's because of the capabilities in the data sets, and making sure that we create better customer value and better customer experiences. So think about financial services. One, there's a lot of great ideas out there.
And I think we have them too 1 of the big barriers to great ideas, getting in the hands of customers and it changing and improving the customer experience in financial services. Is honestly CAC
Peter Osvaldik: We can change that whole paradigm. We have T Life. You have trusted relationships with 34 million accounts. Now, if you're thinking about postpaid phone, that's 85 million postpaid phone users out there, and they're using T Life. And now you can bring them a better product, perhaps even something they can't even get in the financial service space because of our advantage, credit decisioning, and data opportunities. And you can do it at a customer acquisition cost that nobody else can touch. So that's-- that's one way to think about that opportunity. That's how we're thinking about the financial service opportunity. There's very little in the plan from a financial service perspective, but I know, I know, André, I'm just fair-
Peter Osvaldik: We can change that whole paradigm. We have T Life. You have trusted relationships with 34 million accounts. Now, if you're thinking about postpaid phone, that's 85 million postpaid phone users out there, and they're using T Life. And now you can bring them a better product, perhaps even something they can't even get in the financial service space because of our advantage, credit decisioning, and data opportunities. And you can do it at a customer acquisition cost that nobody else can touch. So that's-- that's one way to think about that opportunity. That's how we're thinking about the financial service opportunity. There's very little in the plan from a financial service perspective, but I know, I know, André, I'm just fair-
Right. I mean, a lot of these business ideas, get killed because of customer acquisition costs. We can change that whole paradigm.
We have tea life, you have trusted relationships with 34 million accounts, you know, if you're thinking about post-paid phone that's 85 million post-paid phone users out there and they're using T life. And now you can bring them a better product. Perhaps even something they can't even get in the financial service space because of our advantage credit decisioning and data opportunities. And you can do it at a customer acquisition costs that nobody else can touch. So, that's those like, that's 1 way to think about that opportunity. That's how we're thinking about the financial service opportunity. There's very little in the
Srinivasan Gopalan: When the CFO is the biggest proponent of this, I don't have to say much. But, but listen, fully aligned, I think, as Peter said, we always look at this as win-win for the customers. And what we're seeing today is the ability to not have some of these industry legacy, either revenues in the back book, like you see it in FWA, right? There's a great advantage of being able to flow through all this growth, greenfield, because we don't have a back book to protect. Now, in some of these industries, like financial services, we have no back book.
André Almeida: When the CFO is the biggest proponent of this, I don't have to say much. But, but listen, fully aligned, I think, as Peter said, we always look at this as win-win for the customers. And what we're seeing today is the ability to not have some of these industry legacy, either revenues in the back book, like you see it in FWA, right? There's a great advantage of being able to flow through all this growth, greenfield, because we don't have a back book to protect. Now, in some of these industries, like financial services, we have no back book.
From a financial service perspective. But I know, I know Andre, I'm just, I don't know when, when the CFO is, the biggest proponent of this. I don't have to say much, but listen, fully aligned I think, as Peter said we always look at this as win-win for the customers. And what we're seeing today is the ability to not have some of these industry Legacy, either revenues in the in in the back book.
Srinivasan Gopalan: The second thing is our clear advantage in terms of access to customers, leveraging our NPS scores that are leading, industry-leading, and the fact that we have acquisition capabilities, both on retail and on digital with T Life, allows us to create these win-win relationships that we were talking about when we're talking about wireless; the same approach to this industry, right? When you think about the credit card industry, financial services, or advertisement, these are all industries that have opportunities to create a lot more win-win with customers, and that's what we're focused on. That's what's going to guarantee us growth beyond what we're putting in the targets we have today.
André Almeida: The second thing is our clear advantage in terms of access to customers, leveraging our NPS scores that are leading, industry-leading, and the fact that we have acquisition capabilities, both on retail and on digital with T Life, allows us to create these win-win relationships that we were talking about when we're talking about wireless; the same approach to this industry, right? When you think about the credit card industry, financial services, or advertisement, these are all industries that have opportunities to create a lot more win-win with customers, and that's what we're focused on. That's what's going to guarantee us growth beyond what we're putting in the targets we have today.
Like you see it in, right? There's a great advantage of being able to flow through all this code, you don't have access to when you in some of these industries like Financial Services. We have no bakbuk. The second thing is our clear advantage in terms of access to customers.
Leveraging, our NPS scores that are leading industry-leading and the fact that we have acquisition capabilities, both on retail and on digital, with ti allows us to create these win-win relationships that we were talking about when we were talking about Wireless the same approach to this industry, right? And you think about the credit card industry, financial services or advertisement. These are all industries that have opportunities to create a lot more win-win with customers and that's what we're focused on. That's what's going to guarantee us. Growth beyond what we're putting in the targets we have today.
Avi Greengart: Avi—yeah, there we go. Avi Greengart, Techsponential. So we've been talking mostly about consumer. I was curious how your expectations of business or enterprise growth play into your guidance going forward.
Avi Greengart: Avi—yeah, there we go. Avi Greengart, Techsponential. So we've been talking mostly about consumer. I was curious how your expectations of business or enterprise growth play into your guidance going forward.
Srinivasan Gopalan: So we see a huge opportunity in business. We've talked about double-digit revenue growth for the next three years. It'll probably run for the next five, the reality. The reason we see that huge opportunity comes back to the position we've put ourselves in from a network perspective. A lot of our growth today is coming from differentiated things only our network can offer. From the most obvious example of that, T-Priority, where our ability to slice and our ability to build that network creates a clear win with TFE customers. But it also goes to things like when people do RFPs based on large-scale testing of networks, right? We clearly win in those cases. So we see a lot of upside across everything from SMB to enterprise to government.
Srini Gopalan: So we see a huge opportunity in business. We've talked about double-digit revenue growth for the next three years. It'll probably run for the next five, the reality. The reason we see that huge opportunity comes back to the position we've put ourselves in from a network perspective. A lot of our growth today is coming from differentiated things only our network can offer. From the most obvious example of that, T-Priority, where our ability to slice and our ability to build that network creates a clear win with TFE customers. But it also goes to things like when people do RFPs based on large-scale testing of networks, right? We clearly win in those cases. So we see a lot of upside across everything from SMB to enterprise to government.
I'll be. Yep. There we go. Ivy, greenguard text Financial. So we've been talking mostly about consumer. Um, I was curious how your expectations of business or Enterprise growth. Play into your uh guidance going forward.
So, we see a huge opportunity in business. Uh, we see revenue growth, uh, for the next few years. A little problem—next month, the reality. Uh, the reason we see that huge opportunity comes back to the position we've put ourselves in from a network perspective.
Uh, a lot of our growth today is coming from differentiated things only our network can offer. From the most obvious example of that—T Priority—where our ability to slice and our ability to build that network creates a clear win, uh, with TFB customers. But it also goes through things like, when people do RFPs based on large-scale testing of networks, right? We clearly win in those cases. So, we see a lot of upside across everything from SMV to enterprise to government.
Peter Osvaldik: Okay, let's go over to Dave Barden.
Cathy Yao: Okay, let's go over to Dave Barden.
Okay, let's go over to Dave Barton.
Dave Barden: Hey, guys. Thanks so much. Dave Barden from New Street Research. I guess my first question would be, Srini, could you elaborate a little bit on your understanding with DT about how long they will cease to contribute their shares into the stock buyback program, and kind of the framework that, that we should expect that that will operate under as we forecast? And I guess the second question would be, with respect to presumably any incremental ambition for fiber expansion, is the best way for fiber expansion for T-Mobile to use the existing Lumos and Metronet partnerships to let them do the expansion? Or do you want to create, or would you be willing to create new partnerships to go and, and take advantage of other opportunities to kind of create a portfolio of fiber companies? Thank you.
Dave Barden: Hey, guys. Thanks so much. Dave Barden from New Street Research. I guess my first question would be, Srini, could you elaborate a little bit on your understanding with DT about how long they will cease to contribute their shares into the stock buyback program, and kind of the framework that, that we should expect that that will operate under as we forecast? And I guess the second question would be, with respect to presumably any incremental ambition for fiber expansion, is the best way for fiber expansion for T-Mobile to use the existing Lumos and Metronet partnerships to let them do the expansion? Or do you want to create, or would you be willing to create new partnerships to go and, and take advantage of other opportunities to kind of create a portfolio of fiber companies? Thank you.
Hey guys, thanks so much. Dave Barton from New Street research. Um, I guess my first question would be cerini, could you elaborate a little bit on your understanding with DT about how long they will? Cease to contribute their shares into the stock buyback program and kind of the framework that that we should expect that that will, uh, operate under as we forecast, and I guess the second question would be
Srinivasan Gopalan: So thanks for the question. I'll pick up the fiber piece, and, Peter, maybe you can talk about the share buyback stuff. So on fiber, our view on this has been clear. We see fiber as a real opportunity to create customer and equity value. We're not targeting a number. We're certainly not targeting a number of homes passed, right? So we're not kind of keen on how much fiber lays outside multiple buildings, right? We're keen on building a business that creates equity value and creates value for customers. Today, everything you saw was based on the Lumos, Metronet expansion. So all the numbers we presented today is the assets we have currently. Are we open to looking at more assets? Yes, at the right price.
Srini Gopalan: So thanks for the question. I'll pick up the fiber piece, and, Peter, maybe you can talk about the share buyback stuff. So on fiber, our view on this has been clear. We see fiber as a real opportunity to create customer and equity value. We're not targeting a number. We're certainly not targeting a number of homes passed, right? So we're not kind of keen on how much fiber lays outside multiple buildings, right? We're keen on building a business that creates equity value and creates value for customers. Today, everything you saw was based on the Lumos, Metronet expansion. So all the numbers we presented today is the assets we have currently. Are we open to looking at more assets? Yes, at the right price.
Um, with respect to, presumably, any incremental ambition for fiber expansion, is the best way for fiber expansion for T-Mobile to use the existing Lumos and Metronet partnerships—let them do the expansion—or do you want to create, or would you be willing to create, new partnerships to go and take advantage of other opportunities to kind of create a portfolio of fiber companies? Thank you. Well, thanks for the question. I'll pick up the fiber piece and, uh, Peter, maybe you can talk about the share buyback.
We're not targeting a number, we're certainly not targeting a number of homes passed.
Srinivasan Gopalan: Because, we're not going to sit here with a gun to our head on a, "We're going to go cover this many streets," forget customers, and then work back from that while people inflate their prices... when they have a discussion with us. Are we open to more assets? Yes, they need to be at the right price. Just from our, the way we think of the way this market works, our 15 million FWA customers that we've now announced till 2030, if you were to equate that to fiber homes passed, that's above 40 million already. You take 12 + 15 of fiber homes passed, where we're going to be in 50+ million from a homes passed count perspective. It's a count we think is actually precisely irrelevant.
Srini Gopalan: Because, we're not going to sit here with a gun to our head on a, "We're going to go cover this many streets," forget customers, and then work back from that while people inflate their prices... when they have a discussion with us. Are we open to more assets? Yes, they need to be at the right price. Just from our, the way we think of the way this market works, our 15 million FWA customers that we've now announced till 2030, if you were to equate that to fiber homes passed, that's above 40 million already. You take 12 + 15 of fiber homes passed, where we're going to be in 50+ million from a homes passed count perspective. It's a count we think is actually precisely irrelevant.
Right. So we're not kind of keen on how much fiber lays outside multiple buildings, right? We're keen on building a business that creates Equity value and creates value for customers today. Everything you saw was based on the lumos Metronet expansion. So, all the numbers we presented today is the assets we have currently, uh, are we open to looking at more assets? Yes, at the right price because, uh, we're not going to sit here with a gun to our head on a, we're going to cover this many streets to get customers, uh, and then work back from that. While people inflate their prices, uh, when they have a discussion with us, are we open to more assets? Yes, they need to be at the right price. Uh, just for our, the way we think of the way this Market works are 15 million. Uh, fwa customers that we've now announced till 2030 if you were to equate that to fiber homes fast, that's above 40 million already. You take 12 plus 15 or 5 homes password, we're going to be in 50 plus million.
Srinivasan Gopalan: But if that's the count you want to do, that's order of magnitude where we are. So my view on fiber is absolutely interested in looking at other assets and other scalable platforms, but they need to be at the right price to create value.
Srini Gopalan: But if that's the count you want to do, that's order of magnitude where we are. So my view on fiber is absolutely interested in looking at other assets and other scalable platforms, but they need to be at the right price to create value.
From a home's past count perspective. It's a count. We think is actually precisely irrelevant, uh, but if that's the county you want to do, that's that's order of magnitude where we are. So my view on fiber is
Peter Osvaldik: Yeah, look, as our majority investor, I can't really speak to their intentions, right? I mean, we're focused on running and creating value creation for T-Mobile US shareholders, and Deutsche Telekom, as an investor, obviously has their own motivations. So I can't speak to their long-run thought process or their decision-making around it. That really is something you have to ask DT. What I'd step back and say is, what they laid out and what they disclosed this morning, I think it's driven by, you know, what we laid out here and shared with you. Is we created a great vision for outsized growth in our September 2024 Capital Markets Day, and today increased that vision. I think, gave you all the kind of pieces around how we believe this growth can continue way beyond 2027 and deliver industry-leading results beyond.
Peter Osvaldik: Yeah, look, as our majority investor, I can't really speak to their intentions, right? I mean, we're focused on running and creating value creation for T-Mobile US shareholders, and Deutsche Telekom, as an investor, obviously has their own motivations. So I can't speak to their long-run thought process or their decision-making around it. That really is something you have to ask DT. What I'd step back and say is, what they laid out and what they disclosed this morning, I think it's driven by, you know, what we laid out here and shared with you. Is we created a great vision for outsized growth in our September 2024 Capital Markets Day, and today increased that vision. I think, gave you all the kind of pieces around how we believe this growth can continue way beyond 2027 and deliver industry-leading results beyond.
Absolutely interested in looking at other assets and other scalable platforms. But they need to be at the right price to create value.
Peter Osvaldik: We're not sharing that guidance here today. We're focused on 26 and 27, and then our own conviction. Again, we're always guided by how the plan that we've put together, including our internal views of it, informs us around the intrinsic value range of this company and where the shares are trading today. And if we believe there's a significant discount to that, that informs our approach to what we recommend to the board from a share buyback perspective. And I imagine, you know, since obviously Deutsche Telekom has the ability to see all of this as in their roles on our board, they're also convicted with the plan. In fact, they said so, to be able to say, "We're not actually going to sell any of our shares in 2026," whether that's into the share buyback or on the open marketplace.
Peter Osvaldik: We're not sharing that guidance here today. We're focused on 26 and 27, and then our own conviction. Again, we're always guided by how the plan that we've put together, including our internal views of it, informs us around the intrinsic value range of this company and where the shares are trading today. And if we believe there's a significant discount to that, that informs our approach to what we recommend to the board from a share buyback perspective. And I imagine, you know, since obviously Deutsche Telekom has the ability to see all of this as in their roles on our board, they're also convicted with the plan. In fact, they said so, to be able to say, "We're not actually going to sell any of our shares in 2026," whether that's into the share buyback or on the open marketplace.
Yeah. Look um, as a as our majority investor, I I can't really speak to their intentions, right? I mean, we're focused on running and creating value creation for T-Mobile us shareholders, and Deutsche telekom as an investor, obviously has their own motivation. So I can't speak to their long run thought process or their decision making around it. That really is something you have to ask ET, what I'd step back and say is um, what they laid out and what they uh, disclose this morning. I think it's driven by, you know what we laid out here and shared with you, is we created a great vision for outsized growth. Uh in our September 2024 Capital markets day and today increase that vision and I think give you all the kind of pieces around how we believe this growth can continue Way Beyond 2027 and deliver industry-leading results Beyond. And we're not sharing that guidance here. Today we're focused on 26 and 27 and then our own conviction. Again, we're always Guided by how the plan that we've put together. Including our
Internal views of it informs us around the intrinsic value range of this company, and where the shares are trading today. And if we believe there's a significant discount to that, that informs our approach to what we recommend to the board from a share buyback perspective. And I imagine, you know, since obviously Deutsche Telekom has the ability to see all of this as, in their roles on our, uh, board.
Peter Osvaldik: In fact, we're gonna look at strategic opportunities to potentially enhance our shareholder holdings. So it's our long-run belief in this business. That's what convicted us to actually double the pace of Q1 share buybacks to $5 billion. And I think, you know, those statements will have to speak for their, for their own, but I think it's a similar mindset.
Peter Osvaldik: In fact, we're gonna look at strategic opportunities to potentially enhance our shareholder holdings. So it's our long-run belief in this business. That's what convicted us to actually double the pace of Q1 share buybacks to $5 billion. And I think, you know, those statements will have to speak for their, for their own, but I think it's a similar mindset.
Srinivasan Gopalan: For a minute there, I thought Peter was gonna guide for 28.
Srini Gopalan: For a minute there, I thought Peter was gonna guide for 28.
They're also convicted with the plan, in fact, they said so to be able to say, we're not actually going to sell any of our shares in 2026. Uh, whether that's into the share buyback or On the Open Marketplace. And in fact, we're going to look at strategic opportunities to potentially enhance our shareholder Holdings. So, it's our long-run belief in this business. That's what convicted us to actually double the pace of q1, share BuyBacks, to 5 billion dollars. And I think, you know, they'll statements will have to speak for their, uh, for their own but I think it's a similar mindset.
Peter Osvaldik: Let's go over to Mike Funk.
Cathy Yao: Let's go over to Mike Funk.
For a minute there, I thought Peter was going to guide for 28.
All right. Let's go over to microphone.
Mike Funk: Hi, Mike Funk from Bank of America. I think last Capital Markets Day, there was a slide where you showed the drivers of switching activity in wireless. The primary drivers, I believe, were network quality, customer experience, and then the kind of price and value were lower down. Based on the K-shaped economy that we're in, have those drivers changed, and how does it inform your comments about device subsidy?
Mike Funk: Hi, Mike Funk from Bank of America. I think last Capital Markets Day, there was a slide where you showed the drivers of switching activity in wireless. The primary drivers, I believe, were network quality, customer experience, and then the kind of price and value were lower down. Based on the K-shaped economy that we're in, have those drivers changed, and how does it inform your comments about device subsidy?
Hi, microphone from Bank of America.
Srinivasan Gopalan: So everything we see suggests those are still the big drivers. I want to double-click on a couple of them, right? So, network quality, we spent a lot of time on. On value, just to be clear, we will zealously guard our value position. And one of our-- one of the reasons Mike and I talked about, you know, how value is being interpreted in this market, that reflects our focus on continuing to guard that value position. What's important to us, though, is to guard it where it matters for customers, not to guard it in places which destroy value, right? Either for customers or us. Like...
Srini Gopalan: So everything we see suggests those are still the big drivers. I want to double-click on a couple of them, right? So, network quality, we spent a lot of time on. On value, just to be clear, we will zealously guard our value position. And one of our-- one of the reasons Mike and I talked about, you know, how value is being interpreted in this market, that reflects our focus on continuing to guard that value position. What's important to us, though, is to guard it where it matters for customers, not to guard it in places which destroy value, right? Either for customers or us. Like...
So I I think last Capital markets day, there was a slide where you show the drivers of switching activity in Wireless. Um and the primary drivers I believe were Network quality customer experience, and then kind of price and value were lower down. So based on the key shape economy that we're in, have those drivers change and how does it inform your comments about device subsidy
Uh, so everything we see suggests, those are still the big drivers. Uh, I want to double click on a couple of them, right? So, uh, Network quality, we spent a lot of time on on value.
Uh, just to be clear, we will zealously guard our value position.
Srinivasan Gopalan: That's part of the debate on the whole subsidy piece in terms of, you know, if phones are lasting longer, if they're becoming more expensive, if what you're finding is more freer, but then baked into price and there's a gotcha somewhere. How do we move this industry to a place where we truly deliver value? Because we think value is always important, irrespective of the state of the industry, and we will stay at the forefront of it. It's how we do it that really matters, and doing it in a manner that resonates with customers. Still see those as the big drivers, and we will be the best at all three.
Srini Gopalan: That's part of the debate on the whole subsidy piece in terms of, you know, if phones are lasting longer, if they're becoming more expensive, if what you're finding is more freer, but then baked into price and there's a gotcha somewhere. How do we move this industry to a place where we truly deliver value? Because we think value is always important, irrespective of the state of the industry, and we will stay at the forefront of it. It's how we do it that really matters, and doing it in a manner that resonates with customers. Still see those as the big drivers, and we will be the best at all three.
Truly deliver value because we think value is always important irrespective of the state of the industry and we will stay at the Forefront of it. It's how we do it. That really matters and doing it in a manner that resonates with customers still see those as the big drivers and we'll be we will be the best at all 3.
Peter Osvaldik: Chetan, did you have a question?
Cathy Yao: Chetan, did you have a question?
Chetan Sharma: Yes.
Chetan Sharma: Yes.
Peter Osvaldik: Okay.
Peter Osvaldik: Okay.
Uh, chat. And did you have a question?
Chetan Sharma: Thanks for taking the question. A couple of questions around AI RAN. How are you thinking about AI RAN going, and connect the dots for us going into 6G? And what can we expect in 2026? And then question around T-Satellite, the impact you have seen of T-Satellite in the last 6 months.
Chetan Sharma: Thanks for taking the question. A couple of questions around AI RAN. How are you thinking about AI RAN going, and connect the dots for us going into 6G? And what can we expect in 2026? And then question around T-Satellite, the impact you have seen of T-Satellite in the last 6 months.
Srinivasan Gopalan: Okay, so let me do the T-Satellite piece, and then hand over to John Saw, depends on how long you have. You get him started talking about AI RAN and 6G, we could be here for a while. Let's talk about T-Satellite. Look, T-Satellite, from our perspective, has been a huge success. It was a world first when we worked with Starlink to create a functioning direct-to-cell service. It's, it's hard to do. The actual making the, making a satellite going at high speed, talking to a moving mobile phone is not easy to do. It is fundamentally a complementary product, and the physics and the economics of that business will make it stay that way.
Srini Gopalan: Okay, so let me do the T-Satellite piece, and then hand over to John Saw, depends on how long you have. You get him started talking about AI RAN and 6G, we could be here for a while. Let's talk about T-Satellite. Look, T-Satellite, from our perspective, has been a huge success. It was a world first when we worked with Starlink to create a functioning direct-to-cell service. It's, it's hard to do. The actual making the, making a satellite going at high speed, talking to a moving mobile phone is not easy to do. It is fundamentally a complementary product, and the physics and the economics of that business will make it stay that way.
Uh, thanks. Uh, for taking the question, a couple of questions around, uh, AI Ram. Um, how are you thinking about are, and, uh, going and connect the dots for us, uh, going into 60, um, and what, what can we expect in 2026 and then, um, question around these satellite. The impact you have seen of these satellite in the last 6 months, okay? So let me do the T satellite piece. Uh and then hand over to John saw. It depends on how long you have because you can, you get them started talking about AI ran and 6G, we could be here for a while. Uh, let's talk about the satellite. Look, 3 satellite for my perspective, uh, has been a huge success. It was a world first. When we worked with starlink to create a functioning director cell service, uh, it's it's hard to do. We actually making the uh, making a satellite going at high speed, talking to a moving mobile phone, is not easy to do.
Srinivasan Gopalan: I mean, it's great for the 500,000 sq mi of uncovered America to have an alternative, but let's be realistic. Manhattan, I want my wireless network, right? And that's our, our understanding, and that's, I think, the emerging understanding across the industry, that this is a great complementary service. We love the work we've done. We like our partnership very much with Starlink, so that's, that's kind of where I am on satellite. And now over to Dr. Saw for 6G and AI RAN.
Srini Gopalan: I mean, it's great for the 500,000 sq mi of uncovered America to have an alternative, but let's be realistic. Manhattan, I want my wireless network, right? And that's our, our understanding, and that's, I think, the emerging understanding across the industry, that this is a great complementary service. We love the work we've done. We like our partnership very much with Starlink, so that's, that's kind of where I am on satellite. And now over to Dr. Saw for 6G and AI RAN.
John Saw: So, again, AI RAN, we think, has a tremendous potential to transform the future of mobile networks, especially 6G. At our last Capital Markets Day, we announced the creation of the AI RAN Innovation Center, with some of our key partners like NVIDIA, Nokia, and Ericsson, to develop and test a new architecture. We really wanted to push the industry to think about a new architecture with more powerful compute, that allows us to actually not just, you know, process telco workloads, but also AI workloads at the same time. And, like Srini said earlier, you know, we see a future network where you are able to not just process bits but also tokens. And why is that important?
John Saw: So, again, AI RAN, we think, has a tremendous potential to transform the future of mobile networks, especially 6G. At our last Capital Markets Day, we announced the creation of the AI RAN Innovation Center, with some of our key partners like NVIDIA, Nokia, and Ericsson, to develop and test a new architecture. We really wanted to push the industry to think about a new architecture with more powerful compute, that allows us to actually not just, you know, process telco workloads, but also AI workloads at the same time. And, like Srini said earlier, you know, we see a future network where you are able to not just process bits but also tokens. And why is that important?
Uh, it is fundamentally a complimentary product, and the physics and the economics of that business will make it stay that way. Uh, I mean, it's great for the 500,000 square miles of uncovered America to have an alternative, uh, but let's be realistic Manhattan. I want my wireless network, right? And that's our, our understanding. And that's I think the emerging understanding across the industry that this is a great complimentary Service. Uh, we loved the work, we've done, we like our partnership very much, uh, with starlink, so that's, that's kind of where I am on satellite and now over to Dr. Soft for 6gn. So yeah, AI. We think has a tremendous potential to transform the future of mobile networks. Especially the 6G and our last Capital markets today, we announced the creation of the AI and Innovation Center, uh, with some of our key Partners, like Nvidia, uh, Nokia and Ericson to develop we and, and test a new architecture. We really wanted to to
To.
Push the industry to think about a new architecture with more powerful compute.
John Saw: I think you heard Jensen and Srini talked about the emergence of physical AI, right? Today, as big as AI is, it's focused on generative AI. TAM is about $4 to 5 trillion, which is huge, but it's really a digital space enhancement. It's focused on the IT economy. And wait till you see physical basically AI moving into the physical world and start interacting with it, and that's physical AI, and that's why we see the potential there. You know, if you talk about tokens, the basic compute unit for AI is tokens, right? And with generative AI, tokens are usually just information tokens. They can be processed in a few seconds. It basically gives you a good analytics of the world.
John Saw: I think you heard Jensen and Srini talked about the emergence of physical AI, right? Today, as big as AI is, it's focused on generative AI. TAM is about $4 to 5 trillion, which is huge, but it's really a digital space enhancement. It's focused on the IT economy. And wait till you see physical basically AI moving into the physical world and start interacting with it, and that's physical AI, and that's why we see the potential there. You know, if you talk about tokens, the basic compute unit for AI is tokens, right? And with generative AI, tokens are usually just information tokens. They can be processed in a few seconds. It basically gives you a good analytics of the world.
Um, that allows us to actually not just, you know, process Telco workloads but also AI workloads at the same time and like, like shuni said, up a little earlier, you know, we we see a future network where you were able to not just process bits but also tokens. And, and why is that important? I think you heard Jensen and, and cheni talked to talked about, uh, the the emergency
Of physical AI right to today. As big as AI is. It's it's focused on generative. AI time is about 4 to 5.
Trillion dollars which is huge but it's really a digital space enhancement. It's focused on the it economy. Uh and
John Saw: But with Physical AI, tokens are going to be moving. They're gonna take action, right? We, you know-
John Saw: But with Physical AI, tokens are going to be moving. They're gonna take action, right? We, you know-
Wait till you see physical basically AI moving into the physical world and start interacting with it and that's physical Ai and that's why we see the the potential there. You know if we talk about tokens uh the basic compute uh unit for AI is tokens, right? And with with information with generative, AI tokens are usually just information tokens, they can be processed in a few seconds. It it it basically gives you a good analytics of the world.
Srinivasan Gopalan: Kinetic.
Srini Gopalan: Kinetic.
John Saw: We coin it kinetic tokens. Tokens that move, right? When tokens move, when things move with AI, I think it gives telecom operators a license to play in a big opportunity with physical AI. It could be worth, you know, if you believe some experts, $ hundreds of trillions as a total TAM, right? We believe that 6G is the connective tissue for physical AI, right? It is going to be the intelligent fabric that connects data centers, network edge, as well as AI devices itself, right? So 6G is not just the connecting pipe, but really the nervous system for physical AI. That is why we are focused on AI RAN. We wanted to change the way compute is done in telco for generations now, and bringing a more powerful compute model that does tokens and this.
John Saw: We coin it kinetic tokens. Tokens that move, right? When tokens move, when things move with AI, I think it gives telecom operators a license to play in a big opportunity with physical AI. It could be worth, you know, if you believe some experts, $ hundreds of trillions as a total TAM, right? We believe that 6G is the connective tissue for physical AI, right? It is going to be the intelligent fabric that connects data centers, network edge, as well as AI devices itself, right? So 6G is not just the connecting pipe, but really the nervous system for physical AI. That is why we are focused on AI RAN. We wanted to change the way compute is done in telco for generations now, and bringing a more powerful compute model that does tokens and this.
But with physical AI tokens are going to be moving, they're going to take action, right? We you know dynamic.
We, we coined it kinetic tokens—tokens that move.
Right. When tokens move.
When things move with AI.
I think it gives Telecom operators a license to play in in a big opportunity with physical AI. It could be worth, you know, if you you believe some experts at hundreds of trillions of dollars, that's a total of 10.
Right? And and we believe that 6G is the connective tissue for physical AI.
Right. And and it is going to be the intelligent fabric that connects data centers Network Edge as well as AI devices itself.
John Saw: So we're making good progress. Since then, we have, like, both Nokia and Ericsson now being able to make full voice calls through the NVIDIA platforms. Towards the end of 2026, we expect to start some field trials.
John Saw: So we're making good progress. Since then, we have, like, both Nokia and Ericsson now being able to make full voice calls through the NVIDIA platforms. Towards the end of 2026, we expect to start some field trials.
Right. So, 6G is not just the connecting pipe, but really the nervous system for physical AI. That is why we focus on AI, and we wanted to change the way compute is done in telco for generations now, and bringing a more powerful, powerful compute model that does tokens. And this,
Jonathan Chaplin: Okay, let's go over to Jonathan Keyes, and then I think Ben Swinburne.
Jonathan Chaplin: Okay, let's go over to Jonathan Keyes, and then I think Ben Swinburne.
Voice calls through through the Nvidia platforms and towards the end of 2026, we expect to start some field trials.
Okay, let's go over to Jonathan keys.
Jonathan Kees: Great. Thanks for working me in. Jonathan Keyes, Iowa Capital Markets. Great presentation. Wanted to ask specifically, I guess, follow up on a question earlier about churn. Q4 churn was pretty elevated for both postpaid and prepaid for 2025 and for 2024. And that's with your NPS scores going up, with leveraging your differentiation of the AI that you provide. I guess, how do you see churn going forward? And I, from what I heard earlier, sounds like you're just gonna be giving churn of accounts versus a per phone going forward. And then, a second thing I wanted to ask is, how much are you going to leverage price increases, especially of legacy plans, in terms of the service revenue growth?
Jonathan Kees: Great. Thanks for working me in. Jonathan Keyes, Iowa Capital Markets. Great presentation. Wanted to ask specifically, I guess, follow up on a question earlier about churn. Q4 churn was pretty elevated for both postpaid and prepaid for 2025 and for 2024. And that's with your NPS scores going up, with leveraging your differentiation of the AI that you provide. I guess, how do you see churn going forward? And I, from what I heard earlier, sounds like you're just gonna be giving churn of accounts versus a per phone going forward. And then, a second thing I wanted to ask is, how much are you going to leverage price increases, especially of legacy plans, in terms of the service revenue growth?
Great. Thanks for working with me and Jonathan Keys, Dial with Capital Markets. Uh, great presentation. Uh, wanted to ask specifically, I guess, follow up on a question earlier about churn. Q4 churn was pretty elevated for both postpaid and prepaid for 2025, and for 2024, um,
And that's with your NPS score is going up with rolling, uh, leveraging your differentiation of of the value that you provide, I guess, how do you see churn going forward? And I, I
from what I heard earlier, sounds like you're just going to be giving churn of accounts versus a per phone going forward and then um,
Srinivasan Gopalan: Thanks. So, let me start with churn. So clearly, NPS and churn are hugely correlated. What I think we saw in 25, was also a normalization of churn as an industry as a whole, because you went through these years with 36-month contracts and suppression of churn. Now, when you look at 25 as a whole, our increase in churn, which is 7 bits, is the lowest amongst the three players, right? Which is just indication of the NPS stuff playing through. Even in Q4, when you, when you're talking about elevated, I think we went up 10 bits, and, everyone else went up for 10 to 14 bits. But importantly, if you look at full year 25, I think what you saw was a normalization of overall churn rates.
Srini Gopalan: Thanks. So, let me start with churn. So clearly, NPS and churn are hugely correlated. What I think we saw in 25, was also a normalization of churn as an industry as a whole, because you went through these years with 36-month contracts and suppression of churn. Now, when you look at 25 as a whole, our increase in churn, which is 7 bits, is the lowest amongst the three players, right? Which is just indication of the NPS stuff playing through. Even in Q4, when you, when you're talking about elevated, I think we went up 10 bits, and, everyone else went up for 10 to 14 bits. But importantly, if you look at full year 25, I think what you saw was a normalization of overall churn rates.
A second thing I wanted to ask is um, how much are you going to leverage price increases? Especially the Legacy plans in terms of the service Revenue growth?
Okay, so uh may start with churn.
so,
Clearly NPS in China, hugely correlated what I think we saw in 25. Uh, was also a normalization of churn as an industry as a whole uh, because you went through these years with 36-month contracts and suppression of churn. Now, when you look at 25 as a whole are increase in churn, uh, which is 7 bits is the lowest amongst the 3 players,
Srinivasan Gopalan: They went back to what they were effectively before the suppression of the 36-month contract, right? And our view on account churn, again, is that's the big number to look at, because, again, if you look at the value loss that happens when an entire account leaves you, that's truly hurts CLV. Versus you take an inactive account, which somebody suddenly realizes, "This line I'm not using," and decides to move away from it, that actually doesn't cause any value loss. That's why we're focused on account churn rather than on line churn.
Srini Gopalan: They went back to what they were effectively before the suppression of the 36-month contract, right? And our view on account churn, again, is that's the big number to look at, because, again, if you look at the value loss that happens when an entire account leaves you, that's truly hurts CLV. Versus you take an inactive account, which somebody suddenly realizes, "This line I'm not using," and decides to move away from it, that actually doesn't cause any value loss. That's why we're focused on account churn rather than on line churn.
Jonathan Chaplin: Yeah.
Peter Osvaldik: Yeah.
Srinivasan Gopalan: The other question, Peter?
Srini Gopalan: The other question, Peter?
Jonathan Kees: Rate increases as-
Jonathan Kees: Rate increases as-
Srinivasan Gopalan: Oh, yeah. So on... Look, our view on this is, what will drive ARPA is a composite of three things. The biggest two will be the fact that we have this frontbook/backbook dynamic, which means as you premium plan load in the front book, you naturally see a growth in ARPA. The second is expanding our relationships. From time to time, we will look at specific cases, and we did one in January, where we think there is a case with the legacy book to look for price changes, and these are really rate plan optimizations.
Peter Osvaldik: Oh, yeah. So on... Look, our view on this is, what will drive ARPA is a composite of three things. The biggest two will be the fact that we have this frontbook/backbook dynamic, which means as you premium plan load in the front book, you naturally see a growth in ARPA. The second is expanding our relationships. From time to time, we will look at specific cases, and we did one in January, where we think there is a case with the legacy book to look for price changes, and these are really rate plan optimizations.
Which is just indication of of The NPS stuff playing through even in Q4 when you when you're talking about elevated, I think we went up 10 bits and uh everyone else went up for 10 to 14 bits. But importantly, if you look at full year 25, I think what you saw was a normalization of overall churn rates. Uh, they went back to what they were effectively before the suppression of the 36-month contract, right? And our view on account churn again is that's the big number to look at. Because again, when you look at the value loss that happens when an entire account leaves you. That's truly. That's truly hurts. Clb versus you take an inactive account which somebody suddenly realizes this line. I'm not using and decides to move away from it. That actually doesn't cause any value loss. That's why we're we're focused on account shown, rather than online. Share the other question, Peter rate increases as. Oh, yeah. So on on the
Jon Freier: Yeah, one other thing I'd say is, this really underscores the importance of the strategy that we have about the included services and differentiation in our premium plans. Because it gives reason, that customers a reason to move up in rate plan by choice.
Mike Katz: Yeah, one other thing I'd say is, this really underscores the importance of the strategy that we have about the included services and differentiation in our premium plans. Because it gives reason, that customers a reason to move up in rate plan by choice.
You on this is what will drive arpa is a composite of 3 things. The biggest tool will be the fact that we have this front work. Bakbuk Dynamic, which means as you Premium plan load in the front book. You naturally see a growth in our path. The second is expanding our relationships from time to time. We will look at specific cases and we did want in January where we think there is a case with the Legacy book to look for price changes. And these are really great plan optimizations.
Srinivasan Gopalan: Yeah.
Srini Gopalan: Yeah.
Jon Freier: And that strategy has been really successful. I mean, there's meaningful differentiation between our Experience More plan and our Experience Beyond plan. And customers that are looking for those benefits buy up themselves, both at acquisition, but also during their life cycle. And, you know, that is unique to T-Mobile.
Jon Freier: And that strategy has been really successful. I mean, there's meaningful differentiation between our Experience More plan and our Experience Beyond plan. And customers that are looking for those benefits buy up themselves, both at acquisition, but also during their life cycle. And, you know, that is unique to T-Mobile.
Srinivasan Gopalan: Yeah.
Srini Gopalan: Yeah.
Jon Freier: Nobody else packs these benefits inside the plan.
Srini Gopalan: Nobody else packs these benefits inside the plan.
Srinivasan Gopalan: And, just to underscore Mike's point, that natural upgrade cycle is not purely an acquisition play and premium plan loading, it also happens in the life cycle. Which is why we're guiding to 2.5 to 3% ARPA, 1 to 1.5 underlying that from ARPU.
Srini Gopalan: And, just to underscore Mike's point, that natural upgrade cycle is not purely an acquisition play and premium plan loading, it also happens in the life cycle. Which is why we're guiding to 2.5 to 3% ARPA, 1 to 1.5 underlying that from ARPU.
Peter Osvaldik: It's also, you know, there was a tidbit you dropped that I'm not sure everybody picked up, and that is the delta and the value we saw with switching. So churn isn't always unhealthy.
Peter Osvaldik: It's also, you know, there was a tidbit you dropped that I'm not sure everybody picked up, and that is the delta and the value we saw with switching. So churn isn't always unhealthy.
Yeah, I 1 other thing I'd say is this this really underscores the importance of the strategy that we have about the included services and differentiation in our premium plans because it gives reason that customers are reason to move up in rate plan by choice and that and that strategy has been really successful. I mean, there's meaningful differentiation between our experience more plan and our experience Beyond plan and customers that are looking for those benefits, buy up themselves both at acquisition, but also during their during their life cycle. And, uh, you know, that is unique to T-Mobile, you know, nobody else packs. These benefits. Inside the place just to underscore Mike's Point. That natural upgrade cycle is not purely an acquisition plan Premium plan loading. It also happens in the life cycle, which is why we're guiding to 2 and a half to 3% harpa 1 to 1 and a half underlying that from our pool.
Srinivasan Gopalan: Yeah.
Srini Gopalan: Yeah.
Peter Osvaldik: We've been very successful in the pre, you know, reduction of churn environment and now back to the normalized churn environment. And you saw in December a 15% delta between the value of accounts coming in and the value of accounts leaving. And there's a lot of obfuscation in the industry. We're trying to be very transparent around it. That's how you get the growth. That's then when you combine it with ARPA, you get the service revenue that's completely different from a profile perspective. We just promised you, you know, 8% service revenue growth, versus one competitor who said 0% for wireless service revenue growth. This is where it comes from. We just promised you that service revenue growth actually going into core EBITDA growth, and 10% headline growth and, you know, 7% organic growth, and that's with contract assets flat.
Peter Osvaldik: We've been very successful in the pre, you know, reduction of churn environment and now back to the normalized churn environment. And you saw in December a 15% delta between the value of accounts coming in and the value of accounts leaving. And there's a lot of obfuscation in the industry. We're trying to be very transparent around it. That's how you get the growth. That's then when you combine it with ARPA, you get the service revenue that's completely different from a profile perspective. We just promised you, you know, 8% service revenue growth, versus one competitor who said 0% for wireless service revenue growth. This is where it comes from. We just promised you that service revenue growth actually going into core EBITDA growth, and 10% headline growth and, you know, 7% organic growth, and that's with contract assets flat.
It's also um you know there was a tidbit you dropped that, I'm not sure everybody picks up and that is the Delta and the value we saw with switching so churn isn't always unhealthy. We've been very successful in the pre uh you know, reduction of churn environment and now back to the normalized, turn environment and you saw in December of 15% Delta between the value of accounts coming in and the value of a council leaving and there's a lot of official in the industry. We're trying to be very transparent around it. That's how you get the growth. That's then when you combine it with arpa, you get the service Revenue that's completely different from a profile perspective. We just promised you, you know, 8%
Peter Osvaldik: That's assumed in our guidance, unlike, you know, some others who are really loading more and more discount onto the balance sheet. Another way to, you know, move around core adjusted EBITDA, which is why you need to think and look all the way through to free cash flow generation. You know, again, provided you're making the right investments in the business, and you think, you've seen today from us, we certainly are to expand our network margin of leadership. How much free cash flow you can generate out of service revenue is probably the best predictor.
Peter Osvaldik: That's assumed in our guidance, unlike, you know, some others who are really loading more and more discount onto the balance sheet. Another way to, you know, move around core adjusted EBITDA, which is why you need to think and look all the way through to free cash flow generation. You know, again, provided you're making the right investments in the business, and you think, you've seen today from us, we certainly are to expand our network margin of leadership. How much free cash flow you can generate out of service revenue is probably the best predictor.
[Company Representative] (T-Mobile US): Okay, so we're going to Ben Swinburne, and then we'll do Sam McHugh right behind Ben.
Cathy Yao: Okay, so we're going to Ben Swinburne, and then we'll do Sam McHugh right behind Ben.
Which is why you need to think and look all the way through to free cash flow generation. You know again provided you're making the right investments in the business and you think you've seen today from us? We certainly are to expand our Network margin of leadership. How much free cash flow. You can generate out of service. Revenue is probably the best predictor.
So, we're going to Ben Swinburne and then we'll do Sam.
Benjamin Swinburne: Thank you. Srini, I want to ask you about T-Life digitization.
Ben Swinburne: Thank you. Srini, I want to ask you about T-Life digitization.
Srinivasan Gopalan: Yeah. Hey.
Srini Gopalan: Yeah. Hey.
Benjamin Swinburne: I think it connects to the... I think Peter said $2.7 billion of savings, I believe, is out in 2027. I know that's not all T-Life, but that's a piece of it.
Ben Swinburne: I think it connects to the... I think Peter said $2.7 billion of savings, I believe, is out in 2027. I know that's not all T-Life, but that's a piece of it.
Srinivasan Gopalan: Yeah.
Srini Gopalan: Yeah.
Benjamin Swinburne: What are you doing to make sure that this migration is customer-led? You know, I think it's pretty clear it's good for your business to move to a digital, you know, provisioning model, but your retail distribution, your frontline people are obviously core to your NPS, your strong position with the consumer.
Ben Swinburne: What are you doing to make sure that this migration is customer-led? You know, I think it's pretty clear it's good for your business to move to a digital, you know, provisioning model, but your retail distribution, your frontline people are obviously core to your NPS, your strong position with the consumer.
Thank you. Uh, SW. I want to ask you about t, Life digitization. Yeah. Hey, uh, and uh, I think I think it connects to the, I think Peter's at 2.7 billion of savings, I believe, is out in 2017. I know that's not all to life but that's a piece of it. Yeah.
Srinivasan Gopalan: Right.
Srini Gopalan: Right.
Benjamin Swinburne: And I guess, I would imagine there might be some risk you sort of push the consumer in places that maybe impacts that NPS score. So how, how are you guys managing all that? Because those are some big savings Peter's outlined.
Ben Swinburne: And I guess, I would imagine there might be some risk you sort of push the consumer in places that maybe impacts that NPS score. So how, how are you guys managing all that? Because those are some big savings Peter's outlined.
What are you doing to make sure that this migration is customer-led, you know, I think it's a, it's pretty clear. It's good for your business to move to a digital, you know, provisioning model. But your retail distribution, your Frontline. People are obviously core to your NPS or your strong position with the consumer and
Srinivasan Gopalan: No, absolutely. We've been incredibly thoughtful about this. We haven't driven digital and AI from a, "We're going to lay off this 20,000 people because we need the cost from it." We started with... And this is why this has been a three-year journey. Step one was building the capabilities, having our IT in place, having the digital in place. Step two was customer adoption, which is actually working with customers in the unassisted, moving them to assisted digital. And step three is now scaling. But really, the person who should talk about this and the most remarkable transformation I've seen in a frontline and customer-centric way is John, because he's driven a lot of this. John?
Srini Gopalan: No, absolutely. We've been incredibly thoughtful about this. We haven't driven digital and AI from a, "We're going to lay off this 20,000 people because we need the cost from it." We started with... And this is why this has been a three-year journey. Step one was building the capabilities, having our IT in place, having the digital in place. Step two was customer adoption, which is actually working with customers in the unassisted, moving them to assisted digital. And step three is now scaling. But really, the person who should talk about this and the most remarkable transformation I've seen in a frontline and customer-centric way is John, because he's driven a lot of this. John?
I guess I would imagine there might be some risk, you sort of push the consumer in places that maybe impact that NPS because how are you guys managing all that? Because those are some big savings Peters outlined. So absolutely. We've been incredibly thoughtful about this. We haven't driven digital in AI from a, we're going to lay off this many thousand people because we need the cost from it. We've started with. And this is why this has been a 3 year Journey. Step 1 was building the capabilities, having our it in place, having the digital in place step.
Jon Freier: Yeah. It's a great question, and it's something that we are tackling ourselves, which is really what we want to do is we want to meet customers where they are. We need to be honest about this, that, like, stores open from 10:00AM-8:00PM, and that's the only time you can do business, or when you call six one one and you reach one of our... That, that's not meeting customers where they are. People want more power and capability right on their smart screens to be able to do things, you know, access T-Mobile Tuesdays, all the Magenta Status benefits, transacting, changing a plan, adding a feature, removing a feature, all those things. We want to be able to do that.
Jon Freier: Yeah. It's a great question, and it's something that we are tackling ourselves, which is really what we want to do is we want to meet customers where they are. We need to be honest about this, that, like, stores open from 10:00AM-8:00PM, and that's the only time you can do business, or when you call six one one and you reach one of our... That, that's not meeting customers where they are. People want more power and capability right on their smart screens to be able to do things, you know, access T-Mobile Tuesdays, all the Magenta Status benefits, transacting, changing a plan, adding a feature, removing a feature, all those things. We want to be able to do that.
Jon Freier: At the same time, there's a lot of customers who have some anxiety about like, "Hey, you know, all these promotions and the complexity, I need someone to help me with that." What we want to also do is lean into this experience store format. We've got hundreds of these stores up and running, and then insource more of our selling and service versus outsourcing. You know, strategy 101, you outsource what you're not core competent on, and you insource what you are core competent on. What we feel just incredibly proud of is the way that we go to retail, the way that we do customer care, and we want to do more and more of that ourselves. I said this at the Capital Markets Day back in September 2024, that ultimately the role of retail is changing.
Jon Freier: At the same time, there's a lot of customers who have some anxiety about like, "Hey, you know, all these promotions and the complexity, I need someone to help me with that." What we want to also do is lean into this experience store format. We've got hundreds of these stores up and running, and then insource more of our selling and service versus outsourcing. You know, strategy 101, you outsource what you're not core competent on, and you insource what you are core competent on. What we feel just incredibly proud of is the way that we go to retail, the way that we do customer care, and we want to do more and more of that ourselves. I said this at the Capital Markets Day back in September 2024, that ultimately the role of retail is changing.
2 was customer adoption, which is actually working with customers in the unnecessary. Moving them to assisted digital, and step 3 is now scaling, but really the person who should talk about this and the most remarkable transformation I've seen in a frontline and customer-centric way is John, because he's driven a lot of this. John? Yeah. Um, it's a great question and it's something that we are tackling ourselves, which is really what we want to do is we want to meet customers where they are. And we need to be honest about this: that like, stores open from 10:00 a.m. to 8:00 p.m., and that's the only time you can do business, or when you call 611 and you reach one of our—that, that's not meeting customers where they are. People want more power and capability right on their smart screens, to be able to do things, you know, access T-Mobile Tuesdays, all the Magenta Status benefits, transacting, changing a plan, adding a feature, remove the feature, all those things. And we want to be able to do that. At the same time, there's a lot of customers who have some anxiety.
About like, hey, you know, all these promotions and the complexity— I need someone to help me with that. And what we want to also do is lean in to this Experience Store format. We've got hundreds of these stores up and running, and then insource more of our selling and service versus outsourcing. You know, Strategy 101: you outsource what you're not core competent on, and you insource what you are core competent on. And what we feel just incredibly proud of is the way that we go to retail, the way—
Jon Freier: We don't want it to be a center of just transaction. That's 30 years ago. What we want it to be is a center of experience. How do you discover? How do you experience new products and services? Think about everything that John talked about just a few moments ago and what's coming with 6G and Physical AI, and understanding and learning about that in our stores. We want that to happen. And at the same time, we want to build more and more expertise. We're proud of this 45 Net Promoter Score that we have. You saw what Trini just shared just a little while ago in terms of how that has really separated, not only in the top 100 markets, but also in smaller markets and rural areas as well. We're leading in NPS versus our principal competitors, versus everybody in those markets.
Jon Freier: We don't want it to be a center of just transaction. That's 30 years ago. What we want it to be is a center of experience. How do you discover? How do you experience new products and services? Think about everything that John talked about just a few moments ago and what's coming with 6G and Physical AI, and understanding and learning about that in our stores. We want that to happen. And at the same time, we want to build more and more expertise. We're proud of this 45 Net Promoter Score that we have. You saw what Trini just shared just a little while ago in terms of how that has really separated, not only in the top 100 markets, but also in smaller markets and rural areas as well. We're leading in NPS versus our principal competitors, versus everybody in those markets.
Jon Freier: We see an opportunity to further that gap. We're not, like, reading our press clippings at 45. We're like, "Okay, that's good," but we have the ambitions to push that past 50... and we are sweating everything that we can do between the digital experiences and the technology that we're building in T Life, and then empowering our people in creating T Life as a platform. So no matter if you call customer care or walk into a store or do it yourself at 11:00PM after you put the kids to bed, it's the same system, the same platform, and if you need our help and you need our expertise, we're going to be there for you. And if you can do it on your own, we want to meet you where you are as well.
Jon Freier: We see an opportunity to further that gap. We're not, like, reading our press clippings at 45. We're like, "Okay, that's good," but we have the ambitions to push that past 50... and we are sweating everything that we can do between the digital experiences and the technology that we're building in T Life, and then empowering our people in creating T Life as a platform. So no matter if you call customer care or walk into a store or do it yourself at 11:00PM after you put the kids to bed, it's the same system, the same platform, and if you need our help and you need our expertise, we're going to be there for you. And if you can do it on your own, we want to meet you where you are as well.
We do customer care and we want to do more and more of that ourselves. And I said this at the capital markets day back in September of 2024, that ultimately the role of retail is changing. We don't want it to be a center of just transaction. That's, that's 30 years ago. What we wanted to be is a center of experience. How do you discover, how do you, um, experience new products or Services? Think about everything that John talked about, just a few moments ago, and what's coming with 6G and physically Ai and understanding and learning about that in our stores. We want that to happen. And at the same time, we want to build more and more expertise. We're proud of this 45, net promoter score that we have. You saw what Trinity? Just shared just a little while ago in terms of how that is really separated not only in the top 100 markets but also in smaller markets in rural areas as well, we're leading in NPS versus our principal competitors. Versus everybody in those markets, we see an opportunity to further that Gap. We're not like reading our Press Club. It's at 45. We're like, okay. That's
Good. But we have Ambitions to push that passed 50 and we are sweating everything that we can do between the digital experiences and the technology that we're building in t life, and then empowering our people and creating t Life as a platform. So no matter if you call customer care or walk into a store or do it yourself at 11:00 at night after you put the kids to bed, it's the same system the same platform and if you need our help and you need our expertise, we're going to be there for you and if you can
Peter Osvaldik: Thanks, Ben, and congratulations on your new role.
Peter Osvaldik: Thanks, Ben, and congratulations on your new role.
Can do it on your own. We want to meet you where you are as well.
Thanks Ben and congratulations on your new role.
Sam McHugh: Sam McHugh here from BNP Paribas.
Sam McHugh: Sam McHugh here from BNP Paribas.
Jon Freier: Careful.
Jon Freier: Careful.
Srinivasan Gopalan: Did I say something wrong?
Srini Gopalan: Did I say something wrong?
Sue here from BMB. Yeah. Careful. All right. Did I say something wrong?
Sam McHugh: Sorry. 2 quick questions. The first one on guidance and phone nets. I think we've all got pretty comfortable in the last-
Sam McHugh: Sorry. 2 quick questions. The first one on guidance and phone nets. I think we've all got pretty comfortable in the last-
Srinivasan Gopalan: Can you just repeat that, Sam?
Srini Gopalan: Can you just repeat that, Sam?
Sam McHugh: Yeah, we've all got pretty comfortable in the last few years, kind of having a good feel about what the guidance implies and then the end result on the, on the beats on phone nets. Is there any reason to think that the way you're guiding on postpaid accounts is kind of conceptually different from how you used to guide on, on postpaid phones? And then the second question was on the Better Value plan that you launched a few weeks back, and if there's any early signs on kind of upsell in the existing base or if it's having any meaningful impact yet? Thanks.
Sam McHugh: Yeah, we've all got pretty comfortable in the last few years, kind of having a good feel about what the guidance implies and then the end result on the, on the beats on phone nets. Is there any reason to think that the way you're guiding on postpaid accounts is kind of conceptually different from how you used to guide on, on postpaid phones? And then the second question was on the Better Value plan that you launched a few weeks back, and if there's any early signs on kind of upsell in the existing base or if it's having any meaningful impact yet? Thanks.
The last few years kind of having a good feel about what the guidance implies. And then the end result and the on the Beats on phone Nets, is there any reason to think that the way you're guiding on postpaid? Accounts is kind of conceptually different from how you used to guide on on postmate phones.
Srinivasan Gopalan: So to your question on phone nets versus accounts, Sam. Look, our guidance philosophy remains the same. We go out and put a tough number out there, and then this team works its socks off to beat that. That will remain the same. In terms of historic ratios, they've historically we've had 2.8 phones per account. Now, you can see with our guide, about 2.5 with 900 to 1 million. We're also assuming a certain amount of growth on fiber. We're assuming a certain amount of growth on fixed wireless, which may not, on day one, come with a bundle. So that's, that's the way you should think about it. Nothing changes from the way we guide, right?
And then the second question was on the Better Value plan that you launched a few weeks back. Are there any early signs on upsell within the existing base, or if it's having any meaningful impact yet? Thanks.
Srini Gopalan: So to your question on phone nets versus accounts, Sam. Look, our guidance philosophy remains the same. We go out and put a tough number out there, and then this team works its socks off to beat that. That will remain the same. In terms of historic ratios, they've historically we've had 2.8 phones per account. Now, you can see with our guide, about 2.5 with 900 to 1 million. We're also assuming a certain amount of growth on fiber. We're assuming a certain amount of growth on fixed wireless, which may not, on day one, come with a bundle. So that's, that's the way you should think about it. Nothing changes from the way we guide, right?
It's coming. So to your question on uh phone Nets versus accounts uh Sam
Srinivasan Gopalan: In terms of our philosophy of setting a number out there, which we think is the right number, given what the industry, where the industry is at, given the number of jump balls, given the competitive state of it, and then going after and working our socks off to beat it. Better value, Mike, you want to-
Srini Gopalan: In terms of our philosophy of setting a number out there, which we think is the right number, given what the industry, where the industry is at, given the number of jump balls, given the competitive state of it, and then going after and working our socks off to beat it. Better value, Mike, you want to-
Jon Freier: Yeah. I mean, I think better value is a good example of a lot of things that we've been talking about here today, where we, we built a plan that was really around, built around family savings and switching your family over to T-Mobile and how much, how much you can save with that plan, not just, not just today and not just this year, but every year relative to the competition. And, you know, like we've, like we've said here many, many times already, we think that's important because customers aren't just picking based off of a free phone in a point of time. It's what, what can we deliver for customers every day, both in value and in network, and that plan was designed to do that. So, I...
Mike Katz: Yeah. I mean, I think better value is a good example of a lot of things that we've been talking about here today, where we, we built a plan that was really around, built around family savings and switching your family over to T-Mobile and how much, how much you can save with that plan, not just, not just today and not just this year, but every year relative to the competition. And, you know, like we've, like we've said here many, many times already, we think that's important because customers aren't just picking based off of a free phone in a point of time. It's what, what can we deliver for customers every day, both in value and in network, and that plan was designed to do that. So, I...
Look our guidance philosophy Remains the Same. We go out and put a tough number out there and then this team Works. Its socks off to beat that, right? That will remain the same, uh, in terms of historic ratios. They've are historically. We've had 2.8, uh, phones per account. Now, you can see with 2, with our guide about 2 and a half with 900 to a million. Uh, we're also assuming a certain amount of growth on fiber. We're assuming a certain amount of growth on, uh, on fixed Wireless which may not on day 1, come with a bundle. So that's, that's the way you should think about it. Nothing changes from uh, the way we guide, uh, right in terms of our philosophy of setting a number out there, uh, which we think is the right number given what the industry, where the industry is at given. The number of jump balls, given the competitive state of it and then going after and working our socks off to beat it. Uh, better value, Mike? Yeah. I mean, I think better value is a good example, of a lot of things that we've been talking about here today. Uh, where we? We built a plan that was really around, uh, built around, Family, Savings and switch.
And your family over to T-Mobile and how much how much you can save with that plan. Not just uh, not just today and not just this year, but every year relative to the to competition and you know, like we've like we said here many many times already, uh, we think that's important because customers aren't just picking based off of a free phone and a point of time.
Jon Freier: And we're not going to get into a lot of details this quarter, but so far, the plan's doing exactly what we expected it to, and it's been great.
Mike Katz: And we're not going to get into a lot of details this quarter, but so far, the plan's doing exactly what we expected it to, and it's been great.
Um, it's what, what can we deliver for customers every day? Both in value, and in network, and that plan was designed to do that. So, um, I—I—we're not going to get into a lot of details of this quarter, but so far the plan's doing exactly what we expected it to do and it's been, uh, it's been great.
Peter Osvaldik: We'll go, Eric, and then over there.
Peter Osvaldik: We'll go, Eric, and then over there.
We'll go Eric and then over there.
Eric Luebchow: Great. Thank you. Eric Luebchow from Wells Fargo. I wanted to dive into the 15 million fixed wireless target you have by 2030. Maybe you could talk about kind of the pacing to get here as we look out in 2026. You've been adding, you know, close to 2 million new fixed wireless subs a year, and maybe you could talk a little bit as well about the distribution of geography. I think historically, this has been a product that's been more in urban areas. It's been more consumer-led. Are you seeing any broadening of that as you move into more rural markets, as you sell more into the enterprise? That'd be great. Thank you.
Eric Luebchow: Great. Thank you. Eric Luebchow from Wells Fargo. I wanted to dive into the 15 million fixed wireless target you have by 2030. Maybe you could talk about kind of the pacing to get here as we look out in 2026. You've been adding, you know, close to 2 million new fixed wireless subs a year, and maybe you could talk a little bit as well about the distribution of geography. I think historically, this has been a product that's been more in urban areas. It's been more consumer-led. Are you seeing any broadening of that as you move into more rural markets, as you sell more into the enterprise? That'd be great. Thank you.
Srinivasan Gopalan: So I guess a few things. One, phasing of that move. Look, we are where we are right now, and we've constantly outrun whatever phasing we had on this product because the demand has been so strong on the back of NPS. So we'll see what that phasing lands up playing out like over the next few years. We'll also see what that 15 looks like with time. That's all we can really say at this point in time. It's our most conservative view on where we'd get to, based on the assumption of no additional spectrum, based on the assuming no spectral efficiency with 6G. All of those, honestly, will have a bigger impact than purely our run rate.
Srini Gopalan: So I guess a few things. One, phasing of that move. Look, we are where we are right now, and we've constantly outrun whatever phasing we had on this product because the demand has been so strong on the back of NPS. So we'll see what that phasing lands up playing out like over the next few years. We'll also see what that 15 looks like with time. That's all we can really say at this point in time. It's our most conservative view on where we'd get to, based on the assumption of no additional spectrum, based on the assuming no spectral efficiency with 6G. All of those, honestly, will have a bigger impact than purely our run rate.
Great. Thank you. Uh Eric lco from Wells Fargo. I wanted to dive into the 15w wireless, uh, Target, you have by 2030. Maybe you could talk about kind of the pacing to get here, as we look out in 2026, you've been adding, you know, close to 2 million. Uh, new fixed Wireless Subs, a year and maybe you could talk a little bit as well about the distribution of geography. I think, historically, this has been a product that's been more in urban areas. It's been more consumer-led. Are you seeing any broadening of that as you move into more rural markets, as you sell more into the Enterprise? Um, that would be great. Thank you.
Srinivasan Gopalan: On geographies and kind of segments we're in, we're absolutely going to expand that product into business, which is great because that is the definition of fallow capacity. I think increasingly, and André, you might want to comment on this, I think the urban versus rural skews are less true, especially as we grow into SMR.
Srini Gopalan: On geographies and kind of segments we're in, we're absolutely going to expand that product into business, which is great because that is the definition of fallow capacity. I think increasingly, and André, you might want to comment on this, I think the urban versus rural skews are less true, especially as we grow into SMR.
So I guess few things 1 um phasing of that move. That's you. We are where we are right now and we've constantly outrun, uh, whatever phasing we had on this product because the demand has been so strong on the back of NPS, so we'll see what that phasing lands up playing out like, uh, over the next few years, we'll also see what that 15 looks like with time. That's that's all we can really see at this point in time. It's our, it's our most conservative view on where we get to based on the Assumption of no additional Spectrum, uh, based on, uh, assuming no spectral efficiency with 6G all of those. Honestly will have a bigger impact than purely our run rate, right?
André Almeida: Yeah. So both, as Srini said, I think one is the skew will always exist. It's a matter of density. But you saw Srini and John talk about the progress we're making in SMRA, and that obviously translates with time also in our ability to compete in those markets. Again, we go back to, we have the highest NPS in these markets, and we have the strongest network position. So that is translating and will continue to translate. And again, another opportunity to... that gets us comfortable with the 15 million number, which is we still under index in areas where we have the best network and we have the best NPS. In B2B, it's something that we've launched and we've been successful at, but we're still in the early days of this.
André Almeida: Yeah. So both, as Srini said, I think one is the skew will always exist. It's a matter of density. But you saw Srini and John talk about the progress we're making in SMRA, and that obviously translates with time also in our ability to compete in those markets. Again, we go back to, we have the highest NPS in these markets, and we have the strongest network position. So that is translating and will continue to translate. And again, another opportunity to... that gets us comfortable with the 15 million number, which is we still under index in areas where we have the best network and we have the best NPS. In B2B, it's something that we've launched and we've been successful at, but we're still in the early days of this.
Uh, on geographies and kind of segments we're in. We're absolutely going to expand that product into business, which is great because that is the definition of fallow capacity. Uh, I think increasingly and Andre you might want to comment on this. I think the urban versus rural skus are less true especially as we grow into SMR. Yeah. For both. Uh, as shiny said, I think 1 is, the skew will always exist. It's a matter of density, but you saw shiny and John talked about the progress, we're making in smra and that obviously translates with time also on our ability to compete. In those markets. Again, we go back to, we have the ifns in these markets and we have the strongest Network position. So that translate is translating and will continue to translate. And again, another opportunity to that gets us comfortable with the 15 million number, which is we still under index in areas where we have the
André Almeida: I think B2B in wireline is a great opportunity for fixed wireless access, and you will see us over the next couple of months innovating a lot on broadband and what internet connection means for B2B, so stay tuned. But there's a big opportunity. As you know, there's a big one, and you see it in sort of what other players are putting out. There's a big transition of technology happening in B2B from traditional connectivity based on Ethernet, MPLS, towards much more of an underlay-overlay split, where you start seeing more traditional internet connections being the baseline of connectivity, and then them being complemented with SD-WAN and SASE solutions. That's a huge opportunity because that allows us to get into that space without having to carry the legacy and the complexity of having to run.
André Almeida: I think B2B in wireline is a great opportunity for fixed wireless access, and you will see us over the next couple of months innovating a lot on broadband and what internet connection means for B2B, so stay tuned. But there's a big opportunity. As you know, there's a big one, and you see it in sort of what other players are putting out. There's a big transition of technology happening in B2B from traditional connectivity based on Ethernet, MPLS, towards much more of an underlay-overlay split, where you start seeing more traditional internet connections being the baseline of connectivity, and then them being complemented with SD-WAN and SASE solutions. That's a huge opportunity because that allows us to get into that space without having to carry the legacy and the complexity of having to run.
Srinivasan Gopalan: ... complex support systems for customers. So that is opening up. Technology is moving in a way, both on FWA capacity capabilities, but also on the way customers want to buy that technology. That gives us opportunity in B2B connectivity as we go forward.
André Almeida: ... complex support systems for customers. So that is opening up. Technology is moving in a way, both on FWA capacity capabilities, but also on the way customers want to buy that technology. That gives us opportunity in B2B connectivity as we go forward.
when you start seeing more traditional internet connections, being the Baseline of connectivity, and then them being complemented with sd1 and and Sassy Solutions that's a huge opportunity because that allows us to get into that space without having to carry the Legacy and the complexity of having to run, uh, um,
[Company Representative] (T-Mobile US): Okay, we have time for one last question. That's gonna come from Matt Harrigan.
Cathy Yao: Okay, we have time for one last question. That's gonna come from Matt Harrigan.
Matt Harrigan: Great, Matt Harrigan, StoneX. Simple question, when you look at the simple math on the switching effects, it's much more powerful than the unit growth in the market. You've got some huge tailwinds, you know, 24% penetration. You know, device innovation helps you. You look at iPhone 17, you got the still very sticky lag in the network perception. But if we did have an unthinkable economic slowdown, you know, on the low end of the K, at least, probably already having that, maybe you couldn't hit the 2.5, but do you think you could get near that number? Because... And honestly, maybe your other actors would be more price rational in that environment, who knows? But do you think you can get substantial growth even if we do finally get a recession? Thanks.
Matt Harrigan: Great, Matt Harrigan, StoneX. Simple question, when you look at the simple math on the switching effects, it's much more powerful than the unit growth in the market. You've got some huge tailwinds, you know, 24% penetration. You know, device innovation helps you. You look at iPhone 17, you got the still very sticky lag in the network perception. But if we did have an unthinkable economic slowdown, you know, on the low end of the K, at least, probably already having that, maybe you couldn't hit the 2.5, but do you think you could get near that number? Because... And honestly, maybe your other actors would be more price rational in that environment, who knows? But do you think you can get substantial growth even if we do finally get a recession? Thanks.
Complex support systems for customers, so that is opening up. Technology is moving in a way, both on FWA capacity and capabilities, but also on the way customers want to buy that technology, that gives us opportunity in B2B connectivity as we go forward. Okay, we have time for one last question. That's going to come from Matt Her again.
Srinivasan Gopalan: Yeah. This is why, I mean, thanks for the question. This is why we have zealously protected value over the years, right? We've always believed that we need to be resilient to any economic climate, even though we understand that our category, in many ways, is the most resilient to economic change, right? We are, as a category, we're never. A lot of people ask us, "You know, what's happening with bad debt? What's happening, are there any signs of a consumer slowdown?" And my response to that typically is: We're never the canary in a gold mine, right? We're just. It is such an essential that we're very, very resilient to economic cycles. That said, what this team is absolutely passionate about is not losing our value heritage.
Srini Gopalan: Yeah. This is why, I mean, thanks for the question. This is why we have zealously protected value over the years, right? We've always believed that we need to be resilient to any economic climate, even though we understand that our category, in many ways, is the most resilient to economic change, right? We are, as a category, we're never. A lot of people ask us, "You know, what's happening with bad debt? What's happening, are there any signs of a consumer slowdown?" And my response to that typically is: We're never the canary in a gold mine, right? We're just. It is such an essential that we're very, very resilient to economic cycles. That said, what this team is absolutely passionate about is not losing our value heritage.
Uh, Matt her again, the stonex Civil question. Uh, when you look at the simple math on the, uh, switching effects, it's much more powerful than the unit growth in the market. You've got some huge Tailwind, you know, 24% penetration and, you know, device Innovation helps. You look at iPhone 17. You got this still very sticky lag in the network perception, but if we did have a unthinkably and economic slowdown, you know, on the on the low end of the K, at least probably already having that. Maybe you couldn't hit the 2 5. But do you think you could get near that number because and and honestly maybe your other actors would be more priced rational and that environment you know, who knows? But do you think you can get substantial growth? Even if we do finally get a recession, thanks. Yeah, this is
Why. I mean, uh, thanks for the question. This is why we have zealously protected value over the years.
Srinivasan Gopalan: And that's why, over the years, as our competitors at various points in time have used their pricing power, quote, unquote, "which has put up prices on existing customers without really doing more for more," we've been very thoughtful and choiceful, and we will be going forward as well on where we do any rate plan optimization. Because staying best value is absolutely critical to our ethos, and that's what, even in a world where economic times get harder, and even in the off chance that the category gets more value-seeking, I think we're incredibly well cushioned and protected against that eventuality.
Srini Gopalan: And that's why, over the years, as our competitors at various points in time have used their pricing power, quote, unquote, "which has put up prices on existing customers without really doing more for more," we've been very thoughtful and choiceful, and we will be going forward as well on where we do any rate plan optimization. Because staying best value is absolutely critical to our ethos, and that's what, even in a world where economic times get harder, and even in the off chance that the category gets more value-seeking, I think we're incredibly well cushioned and protected against that eventuality.
Right? We've always believed that, we need to be resilient to any economic climate, even though we understand that our category in many ways, is the most resilient to economic change, right? We are as a category. We're never a lot of people ask us, you know, what's happening with that, debt. What's happening? Are there any signs of a consumer slowdown and my response to that typically is, we're never the canary in a coal mine, right? We're just all it is. Such an essential that we're very, very resilient to economic cycles. That said, what this team is absolutely passionate about is not losing our value Heritage, and that's why over the years as our competitors at various points in time have, uh, used their pricing power quote, unquote, which has put up prices on existing customers without really doing more for more. We've been very thoughtful and choice and we will be going forward as well on where we do any rate plan optimization because staying best value is absolutely critical to our ethos and that's what even in a
Peter Osvaldik: In fact, you know, we're certainly not forecasting that, but if you see a world future where there might be more of a consideration and flight to value because of macroeconomic changes, well, then T-Mobile's probably best positioned to actually capture a more meaningful share of that, given where we're at. Particularly, as you have more consumers doing consideration of switching, and they start asking around the way they do, and now you've come to the place where you have best network and still offer the best value.
Peter Osvaldik: In fact, you know, we're certainly not forecasting that, but if you see a world future where there might be more of a consideration and flight to value because of macroeconomic changes, well, then T-Mobile's probably best positioned to actually capture a more meaningful share of that, given where we're at. Particularly, as you have more consumers doing consideration of switching, and they start asking around the way they do, and now you've come to the place where you have best network and still offer the best value.
World, uh, where Economic Times, get harder and even in the off chance that the category gets more value seeking. I think we're incredibly, well, cushioned and protected against that eventuality. In fact, you know, um, we're, we're certainly not forecasting that, but if you see a world future where there might be more of a consideration and flight to Value because of macroeconomic changes.
[Company Representative] (T-Mobile US): All right, well, that's all the time we have. Thank you all for joining us. There's light refreshments over there if you want something on the way out, and our team will be available to mingle for just a little bit.
[Company Representative] (T-Mobile US): All right, well, that's all the time we have. Thank you all for joining us. There's light refreshments over there if you want something on the way out, and our team will be available to mingle for just a little bit.
Well, and T-Mobile's probably best positioned to actually capture a more meaningful. Share of that given. Where we're at particularly as you have more consumers, doing consideration of switching and they start asking around the way they do and now you've come to the place where you have best network and still offer the best value.
Srinivasan Gopalan: Thank you.
Srini Gopalan: Thank you.
Peter Osvaldik: Thank you.
Peter Osvaldik: Thank you.
[Company Representative] (T-Mobile US): Thanks. Thanks.
Cathy Yao: Thanks. Thanks.
All right. Well that's all the time we have. Thank you all for joining us. Uh there's light Refreshments over there if you want something um on the way out and our team will be available to main goal for just a little bit.
Thank you. Thank you. Thank you.
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